Project Management for Health Sector

Project Management for Health Sector

Doctors & nurses IN THE FIELD COULD USE MORE TRAINING ON HOW TO MANAGE AND LEAD PROJECTS. GOOD STEWARDSHIP OF RESOURCES, GOOD TRACKING OF DATA, GOOD MANAGEMENT OF TEAMS- -THOSE ARE ALL REALLY IMPORTANT SKILLS. Ken Himmelman, Partners in Health, Boston, Massachusetts, USA Who we are Advisors is a consulting and training provider led by subject matter experts (SMEs) in the domains of project, program, and portfolio management as well as business development. The experience of our Advisors includes the set-up of project management offices (PMO) and the development of training and capacity building programs. We serve multiple industries such as government, education, engineering, telecommunications, oil & gas, utilities, healthcare, and agro-industry. We also share a special interest for NGOs & NPOs and continue to develop valuable relationships with a number of them. Partners/Affiliates: What we do In parallel with Consulting, Advisors offers public training courses for individuals and corporates in addition to customized consultative workshops for organizations. Advisors education offerings include a post-graduate Diploma that can lead to a Masters and/ or combined Doctorate degrees with Advisors reputable academic partner, SKEMA Business School (France). Advisors helps organizations manage Business Development (BD) and Project Management Office (PMO) challenges using industry knowledge, experience, research and innovation because no two clients are alike. We focus on the three strategic sides of every business: BD to increase your organizational sales and win ratio, PMO services to target enhanced project and client success rates and the unique Integrated Life Cycle Management Framework (ILMF) 1 to resolve organizational silos and improve corporate governance & communications for higher performance and profits. 1 ILMF is based on Dr. Adra s PMI Snyder award winning PhD Research

8 Challenges OF THE HEALTH CARE ENVIRONMENT For every challenge, there is an opportunity. The following eight health care workshops can be customized in a surgical manner to focus only on the specific issues of your organization, while optimizing team performance and financial investment. 3 Eradicating Non-Compliance & Non-Conformance 4 Enriching the Management Framework 2 8 1 Starting with the End in Mind 7 Empowering the Front Lines of Care Motivating and Aligning Teams to the Vision MAINTAINING A POSITIVE &PERFORMING ENVIRONMENT 5 Achieving Timely and Sustainable Results 6 Connecting and Reaching Out PM for Health Care Benefits: 1. Taming Project Management to better serve the health sector 2. Empowering health care practitioners with the knowledge and skills to manage their own health accreditation and organization projects 3. Establishing sustainable benefits through successful projects and programs 4. Embracing a wide network of health care stakeholders, such as: Patient / Health Consumer Sole Providers and Physician Groups Community Clinics Hospital/ Hospital Departments Health Networks Health Research Payers Government and Public Health Not for Profit / Community Health Healthcare Vendor / Consulting / Auditing

1 Leadership and Team Management for Physicians and MDs Project Leadership is a much coveted skill in the healthcare industry and doctors have a definite need to be leaders and manage teams effectively. Even if leadership development happens through dedicated practice, there are some core elements of leadership that participants will have the chance to focus on and significantly improve through activities, exercises, and hypothetical responses to crises. This course is tailored to draw a path for developing these competencies for physicians within the healthcare industries context and restrictions. It offers an in-depth look into oneself and a journey into the art of influence in alignment with PMI Talent Triangle. 1. Identify and Understand own leadership practices 2. Understand Strategy & Alignment in Executing medical functions 3. Develop approach to optimize strengths and overcome weaknesses 4. Plan more productive shifts 5. Improve Goal-Setting through activities 6. Assess situation for timely ethical decisions related to patient care 7. Plan for Better Healthcare Team Management 8. Appraise and Choose ways to motivate team 9. Develop Comprehensive Leadership Plan Development Highlighted Learning Outcomes Project Leadership: Why doctors and How? Lack of Leadership Impact on Public Welfare Vision, Mission & Strategy for Public Good Genuine-ism in patient care Decision Making & Accountability when in healthcare Leadership in Meetings, Time Management Talent Management and Development (Coaching & Mentoring) Healthcare Team Development & Motivation Leadership in Change Context Awareness and Setting Effective Listening Diplomacy Feedback for Results Scientifically Proven Ways to Persuade High-Impact Presentations Answering Difficult Questions Workshop Format Interactive sessions empowered with discussions, exercises and case studies. Project Managers in organizations related or close to the healthcare industry, physicians, medical doctors, residents, medical helpers, medical assistant staff, hospital directors, managers and general staff.

2 Business Analysis: A Healthcare Project Perspective According to PMI 2013 Pulse of the Profession, Poor requirements management is a major cause of project failure, second only to changing organization priorities. Business analysis is a topic of growing importance in project management across several industries especially in the healthcare sector where projects could be more critical and requirements are stringent. The marketplace reflects this importance, as project management practitioners increasingly embrace business analysis as a technique for uncovering business needs, managing requirements, and creating effective solutions to business problems. This course explores business analysis and requirements management from the vantage point of professionals working on a healthcare related projects. 1. Discuss Fundamental Business Analysis Concepts within the health sector context 2. Understand the Roles of A Business Analyst and Project Manager and Distinguish Between Them 3. Analyze Factors That Lead To Separating or Combining Business Analyst and Project Manager Roles in healthcare 4. Develop a Business Case for the healthcare Project 5. Practice Developing Requirement Management Plan 6. Identify and Analyze Stakeholders 7. Select Appropriate Techniques for Eliciting Stakeholders Requirements in healthcare 8. Understand How to Trace and Monitor Requirements in health projects Course Outline Needs Assessment for healthcare projects Define Business Requirement Define Value Proposition Develop Project Goals Identify Stakeholders Analyze Stakeholders Planning Determine Project Context Plan Requirements Traceability Develop Requirements Management Plan Plan Requirements Change Control Plan Document Control Define Project Expected Outcomes Analysis of requirements in healthcare projects Elicit Requirements Elaborate Requirements Validate Requirements to Project Scope Allocate Requirements Get Requirements Signoff Document Requirements Verify Requirements Specify Requirements Expected Results Traceability & Monitoring Track Requirements Monitor Requirements Status Update Requirements Communicate Requirements Manage Changes to Requirements Evaluation Validate Test Results Analyze Solution Gaps Obtain Stakeholder Acceptance of Solution Evaluate Solution Results Workshop Format Interactive sessions empowered with discussions, exercises and case studies. The workshop is intended for all Professionals practicing or interested in business analysis principles and tools in the healthcare industry, including: Project Managers in organizations related or close to the healthcare industry, physicians, nurses, pharmaceutical industry professionals, medical lab technicians and mangers, hospital directors, managers and general staff.

Health Accreditation: Projects for Quality Care 3 4 Health Care Systems A Project Management Perspective The aim of this course is to introduce the concept of accreditation and similar systems of assessment against international standards, and to evaluate the impact of accreditation programs -and other supportive national policies on quality assurance- on the quality of different healthcare services. 1. Describe the code standards and laws pertaining to different health sectors. 2. Evaluate health care systems in compliance with different accreditation standards already put in place 3. Develop Project management plans for Accreditation projects using PM tools and techniques, Risk Assessment principles, and CAPA approaches Project Managers in organizations related or close to the healthcare industry, physicians, nurses, pharmaceutical industry professionals, medical lab technicians and mangers, hospital directors, managers and general staff. This course highlights the main components, resources, and functions of health care systems being complex entities requiring effective and efficient management. In addition, it identifies organizational and health system opportunities & challenges, and introduces techniques to handle them. 1. Identify and correctly define health care systems and their functionalities and characteristics 2. Develop an analytical framework for identifying challenges and problems in health systems 3. Conduct stakeholder mapping activities for identified health systems challenges 4. Apply project management techniques to health system enhancement projects Project Managers in organizations related or close to the healthcare industry, physicians, nurses, pharmaceutical industry professionals, medical lab technicians and mangers, hospital directors, managers and general staff.

5 Managing Projects in the Health Sector This course addresses how to identify, monitor, document and balance crucial information for the successful management of projects in the diverse institutions and entities of the health sector. It also covers the development of a baseline for any healthcare industry project that will allow the efficient compilation and the timely generation of performance comparisons. This is a highly interactive workshop that usually marks a milestone in the project management development roadmap. Participants will be required to develop a comprehensive healthcare project plan. 1. Understand and Apply the Project Management Planning Framework in the health sector 2. Develop a Project Charter & Stakeholder Register 3. Draft Project Planning Documents for a health project 4. Practice newly-acquired project management skills for the healthcare industry context 5. Benchmark results against peers and get feedback from an expert in the field 6. Produce a complete health project plan based on realistic case studies Workshop Outline Introduction to PM in healthcare Health Projects Planning Framework Brainstorming Project Ideas & Forming Project Groups Project Charter Stakeholder Register Communication Plan Requirements Documentation WBS & WBS Dictionary Activity List & Attributes Project Schedule Cost Estimates & Budget Organizational Chart & RACI Matrix Risk Management Workshop Format Interactive sessions with many exercises, discussions and in class group workshops. The workshop is intended for all professionals practicing, studying and interested in project management principles in the health sector, including: Project Managers in organizations related or close to the healthcare industry, physicians, nurses, pharmaceutical industry professionals, medical lab technicians and mangers, hospital directors, managers and general staff.

6 High-Impact Presentation Skills for Physicians and MDs This public speaking course is designed to help medical doctors and physicians become better communicators and offer high-impact presentations. Participants will be exposed to concepts on how to analyze the audience, customize material for the audience, research, organize, and develop a powerful speech or presentation especially in the healthcare industry context. They will also have the opportunity to understand how highly reputable presenters and speakers put together and offer memorable presentations. Participants will also practice presenting and will receive professional feedback for their performance. 1. Identify the process of communication and its importance to physicians 2. Gain Tools to Conduct Research for Presentations related to healthcare projects 3. Analyze success factors for some historical or highly successful speeches 4. Develop map of presentations in healthcare 5. Use tools and techniques for connecting with audience 6. Use pedagogical tools and techniques for retention and impact Workshop Outline How to Practice Public Speaking How to Connect with Your Audience How to Handle Difficult Questions Offer Constructive Feedback to Presenters Persuasive Tools & Techniques Logical Fallacies Presentations- Evaluations Project Managers in organizations related or close to the healthcare industry, physicians, medical doctors, residents, medical helpers, medical assistant staff, hospital directors, managers and general staff.

7 Stakeholder Management and Conflict Resolution in the Healthcare Industry The success of any project or initiative in the healthcare industry is contingent on many factors including and very importantly keeping the stakeholders satisfied. We cannot please everyone; nevertheless, identifying the major stakeholders that can affect one or more initiatives outcomes in a positive or negative manner, and seeking to earn their buy-in is quintessential. The workshop is a walkthrough over needed guidelines to maintain proper stakeholder engagement in the healthcare industry namely for projects and initiatives related to hospitals, health agencies, care centers, clinics and healthcare governmental entities. 1. Learn and practice how to deal with multiple stakeholders in healthcare industry projects 2. Understand how to manage stakeholder expectations and concerns 3. Develop Stakeholder Engagement Strategy 4. Practice communicating with a variety of stakeholders through role-plays, scenarios 5. Resolve competing expectations in a healthcare provider centric environment 6. Manage project and organizational politics Course Outline Introduction Project Stakeholder Management Principles of Stakeholder Management for a Project Case Study: Hospital Project Stakeholder Management Communication Management Plans Issue Management Change Management Case Study: Governmental Health Program Stakeholder Management Conflict Resolution (personal, group and organization) Stakeholder Management Strategies Workshop Format Presentation of course material, In-class discussions and exercises, workshops Project Managers in organizations related or close to the healthcare industry, physicians, medical doctors, residents, medical helpers, medical assistant staff, hospital directors, managers and general staff.

8 Project Management for Nurses: the Patient Centered Care (PCC) Approach This course will be a proactive journey into Patient Centered Case (PCC) as participants will be let into the secrets of quality health care. It is a practical course for nurses and related positions to enhance their management and project management skills within the healthcare industry and initiatives. 1. Identify successful models of PCC 2. Design, co-design and simulate physical healthcare facility, conducive to PCC 3. Empower, advocate, initiate, lead health care transformation at the personal, family, organizational and policy-making levels Project Managers in organizations related or close to the healthcare industry, nurse practitioners, registered nurses, and hospital staff with nursing related functions. If your project management is poor, IT DOESN T MATTER HOW MANY RESOURCES YOU INVEST OR HOW MANY PEOPLE YOU EMPLOY. YOU WILL NOT SUCCEED. - Francis Kasolo, PhD, World Health Organization, Brazzaville, Republic of Congo

Al Tayseer Building, Owayni Street, Jnah PO Box 14-5595 Beirut, Lebanon Phone +961 1 844 835 +961 1 844 836 info@advisors.co www.advisors.co