Deployment Guide. GlobalMeet Published: January 2018

Deployment Guide GlobalMeet 4.0.1 Includes: GlobalMeet GlobalMeet Webinar GlobalMeet desktop tools and mobile apps My Meeting Hub Administration Portal

Table of Contents Table of Contents Introduction... 1 Contents of This Guide... 1 Intended Audience... 1 Version Information... 2 What s New in This Guide... 2 Related Documentation... 3 About GlobalMeet... 4 GlobalMeet Desktop Apps... 5 GlobalMeet for Hosts... 5 GlobalMeet for Guests... 6 Screen Sharing... 7 GlobalMeet for Outlook... 7 Phone Controls... 8 VoIP Audio for Meetings... 9 Mobile Apps... 10 Administration Portal... 10 GlobalMeet Webinar... 11 GlobalMeet Webinar In-Meeting View... 11 Access the GlobalMeet Webinar Portal... 12 GlobalMeet Webinar Portal... 13 Implementation Checklist... 14 Network Requirements... 17 Firewall Traversal... 17 Required Domains... 17 GlobalMeet, GlobalMeet Webinar, and Admin Portals... 18 GlobalMeet Outlook Add-In... 19 GlobalMeet Phone Controls... 20 GlobalMeet Web & Audio (ipad and iphone) Application... 20 GlobalMeet Audio Applications... 21 Certification Authorities... 21 Proxy Server Considerations... 21 Screen Share Proxy Management... 22 Screen Share User Agent... 23 Screen Share Configuration File... 23 Bandwidth Considerations... 24 Streaming Video Considerations... 25 System Requirements... 26 GlobalMeet for Mac and Windows... 26 Internet Explorer 9 and 10 Support... 26 GlobalMeet for Outlook... 27 Citrix XenDesktop Support... 28 GlobalMeet Mobile Apps... 28 Deployment Considerations (Managed v. Unmanaged)... 29 Managed v. Unmanaged... 29 Installation Details... 30 GlobalMeet 4.0.1 Deployment Guide Page i

Introduction Windows Installation Directories... 30 Screen Share Registry Entry... 30 Windows Control Panel Entries... 30 Mac Installation Directories... 31 Automatic Updates... 31 GlobalMeet for Outlook... 31 Screen Share... 32 Screen Share Installation Options... 32 GlobalMeet for Outlook Considerations... 33 GlobalMeet toolbar... 33 GlobalMeet Outlook add-in... 33 Unmanaged Deployments... 34 Screen Share In-Meeting Installations... 35 GlobalMeet Outlook Add-In... 35 Managed Deployments (Windows Only)... 36 Get the Installer Files... 36 Managed Deployment Notes... 37 Permissions Required for an All Users Install for Screen Share... 37 GlobalMeet for Hosts Options... 38 Example Install the Host Desktop Tools... 39 Example Screen Share Global Install... 39 Example Suppress the Rotating Ad Banner (Desktop)... 39 Example Uninstall the Host Desktop Tools... 40 GlobalMeet for Guests... 41 Example Install the Guest Desktop Tools... 41 Example Uninstall the Guest Desktop Tools... 42 Screen Share Standalone Installer... 43 Example Single User with Automatic Updates... 43 Example Screen Share Global Install... 44 Uninstall Screen Share... 44 Managed Deployment of GlobalMeet Outlook Add-In... 45 Enable for All Users via Exchange Admin Center... 45 Enable for All Users via PowerShell... 46 Application Installers (Download Links)... 47 Windows Desktop Installers... 47 GlobalMeet for Hosts... 47 GlobalMeet for Hosts with GlobalMeet toolbar... 47 GlobalMeet for Guests... 47 Mac Desktop Installers... 48 GlobalMeet for Hosts... 48 GlobalMeet for Guests... 48 Screen Share Only Installers... 48 Windows Installer... 48 Mac Installer... 48 GlobalMeet for Outlook (Citrix Support)... 48 Administration Portal... 49 How URLs Are Constructed... 50 My Meeting Hub... 50 GlobalMeet 4.0.1 Deployment Guide Page ii

Introduction Setting GlobalMeet Options... 51 Single Sign-On URL... 53 Need Help?... 54 REFERENCE TABLES Table 1 GlobalMeet, Webinar, Admin Portal Domains (Whitelist)... 18 Table 2 GlobalMeet Outlook Add-In Domains (Whitelist)... 19 Table 3 GlobalMeet HTML5 Phone Controls Domains (Whitelist)... 20 Table 4 GlobalMeet Web & Audio Domains (Whitelist)... 20 Table 5 Mobile Phone App Domains (Whitelist)... 21 Table 6 Bandwidth Considerations... 24 Table 7 GlobalMeet System Requirements... 26 Table 8 GlobalMeet for Outlook System Requirements... 27 Table 9 Mobile App System Requirements... 28 Table 10 GlobalMeet for Hosts Silent Installer Options... 38 Table 11 GlobalMeet for Guests Silent Installer Options... 41 Table 12 Screen Share Standalone Installer... 43 Table 13 Best Practices for GlobalMeet Features... 51 GlobalMeet 4.0.1 Deployment Guide Page iii

Introduction Introduction Thank you for choosing GlobalMeet as your web conferencing provider. Contents of This Guide This guide is intended for use by IT staff during the planning and execution of a GlobalMeet product deployment. This document covers the options for deploying the software and Internet-based services related to GlobalMeet. For information about the deployment and management of audio conferencing, please contact your account representative. It contains the following sections. About GlobalMeet a brief introduction to web conferencing features, the GlobalMeet desktop tools for Windows and Mac, mobile applications, and GlobalMeet Webinar. Implementation Checklist a summary of the factors to consider when preparing to deploy GlobalMeet and its tools. Network Requirements domain whitelisting, required ports, proxy server considerations, and bandwidth estimation metrics. System Requirements hardware and software requirements for installing and using the various components of the GlobalMeet product set. Deployment Considerations the differences between managed and unmanaged deployments, installation locations, and automatic software update behavior. Unmanaged Deployments allowing your users to install GlobalMeet on their Windows and Mac computers. Managed Deployment (Windows) using the GlobalMeet Installer to push the GlobalMeet desktop tools or only Screen Share to your Windows users desktops. Managed Deployment of GlobalMeet Outlook Add-In enable the GlobalMeet Outlook add-in for Mac and Windows users via the Exchange Admin Center (EAC) or via PowerShell. Application Installers (Download Links) links to program installation files. Administration Portal how meeting URLs are constructed and managing the web conferencing features available to your end users. Intended Audience This document is intended for IT and network personnel. It is not an end user document. GlobalMeet 4.0.1 Deployment Guide Page 1

Introduction Version Information Information in this document is accurate for: GlobalMeet 4.0.1 Administration Portal 6.18 GlobalMeet Webinar and Event Portal 1.5.8 Meeting Settings 2.9 My Meeting Hub 1.3.1 And the latest versions of these GlobalMeet mobile apps and tools: GlobalMeet Audio for Android GlobalMeet Audio for iphone GlobalMeet for Desktop (Hosts) GlobalMeet for Guests GlobalMeet for Outlook Toolbar (COM plug-in) GlobalMeet for Outlook Add-In GlobalMeet Web & Audio for ipad and iphone What s New in This Guide This version updates the previous version of the GlobalMeet Deployment Guide released in September 2017. It includes the following product changes and additional implementation details. Throughout the guide, updated GlobalMeet for Outlook to include the Outlook Web App (OWA). In Phone Controls, updated browser support for HTML5 and Flash. Updated screens for GlobalMeet Webinar. In Required Domains: > For My Meeting Hub, *.myconferencing.com and *.mymeetingroom.com are the domains to whitelist. > Removed *.mandrillapp.com, *premiereglobal.com, *.uservoice.com; they are no longer required. > Where available, added descriptions to list of domains for whitelisting. In Setting GlobalMeet Options, updated the list of web conferencing features available. Added Help information. GlobalMeet 4.0.1 Deployment Guide Page 2

Introduction Related Documentation There are several guides available to help you set up, integrate, provision, and use GlobalMeet and its related products. The documentation set consists of the following guides. Guide Description Intended Audience GlobalMeet Deployment Guide This guide. IT Administrators who are tasked with implementing GlobalMeet in their corporate environment Administration Portal User Guides Explains how to use the Administration Portal to create and manage users and meeting accounts, generate usage reports, manage meeting options on behalf of account holders, and manage branding for a company s own Admin Portal and GlobalMeet product. Administrators (not end users) GlobalMeet User Guide Explains how to host or attend a meeting via a web browser, plus how to use GlobalMeet on the desktop (Mac and Windows) to launch a meeting, schedule a meeting, and manage your file library. For Windows, the Outlook add-in is included. Meeting Hosts and Guests GlobalMeet for Android User Guide How to host or attend an audio meeting (or the audio portion of a web meeting), and send invitations via your Android smartphone. Meeting Hosts and Guests GlobalMeet for iphone User Guide How to host, or attend an audio meeting (or the audio portion of a web meeting), and send invitations via your iphone. Meeting Hosts and Guests GlobalMeet for ios User Guide How to host or attend a web or audio meeting, and send invitations via ipad or iphone. Meeting Hosts and Guests GlobalMeet Webinar User Guide How to schedule a webinar, manage registration, send invitations and track response rates, invite people to co-host, and host an effective GlobalMeet Webinar conference. GlobalMeet Webinar Hosts GlobalMeet 4.0.1 Deployment Guide Page 3

About GlobalMeet About GlobalMeet GlobalMeet web conferencing is a Flash-based browser client used by all participants in the meeting, regardless of role. This is the primary meeting interface for all users. Anyone can host or attend a GlobalMeet meeting from a web browser; however, major browsers are switching to HTML5 as their preferred platform for Webbased applications and animation, and away from Flash. The GlobalMeet desktop apps for hosts and guests allow anyone to join a meeting quickly and securely, without a Flash plug-in. NOTE: You can let your users install GlobalMeet apps themselves, or deploy to your users Windows machines using the GlobalMeet installers in unattended mode. Webcam meeting mode shows up to six webcams on stage. GlobalMeet Webinar is built upon the foundation of the GlobalMeet web conferencing product, but tailored for large webinar events up to 325 people. GlobalMeet 4.0.1 Deployment Guide Page 4

About GlobalMeet GlobalMeet Desktop Apps The GlobalMeet desktop apps for hosts and guests allow anyone to join a meeting quickly and securely, without Flash player or a Flash browser plug-in. GlobalMeet for Hosts lets account holders it easy to host or join a web meeting or audio conference, schedule a meeting, screen share, and manage files and folders in the file library. Guests for Guests lets participants quickly join a web meeting. GlobalMeet for Hosts For meeting hosts (account holders) only. The GlobalMeet for Hosts installer includes the host desktop app, Screen Share and the VoIP Audio app (for audio conferences using Phone Controls). GlobalMeet for Hosts can be installed with or without the GlobalMeet for Outlook COM add-in. Set GlobalMeet to launch at startup, and it monitors a meeting for visitors. The rotating advertising banner can be hidden in a managed deployment. GlobalMeet 4.0.1 Deployment Guide Page 5

About GlobalMeet GlobalMeet for Guests The guest desktop app allows all users to participate in a meeting without a Flash browser plug-in. The app is free of charge; participants are offered the app when they join a meeting in a browser without Flash support. Although it is named the guest desktop app, anyone can use the app to attend a meeting. GlobalMeet hosts can sign in to their own meetings and host them. The GlobalMeet for Guests installer also includes the Screen Share app. GlobalMeet 4.0.1 Deployment Guide Page 6

About GlobalMeet Screen Sharing Screen Share is included when you install the host and guest desktop tools. This allows hosts and promoted guests to share an application or their entire screen with meeting participants. When a host selects SHARE MY SCREEN in the meeting, Screen Share is launched by the GlobalMeet client. If Screen Share is not found, GlobalMeet prompts the user to install it. GlobalMeet for Outlook GlobalMeet for Outlook lets hosts start a web or phone-only meeting, schedule meetings and track meeting invitations via the Microsoft Outlook calendar, customize meeting invitations, and upload files to the web meeting file library. There are two versions of GlobalMeet for Outlook: A COM add-in version for Windows (the GlobalMeet toolbar) An Outlook add-in for Mac, Windows, and Outlook Web App (the GlobalMeet Outlook add-in) Review the system requirements to determine which version is right for your users. GlobalMeet toolbar. All features are available from the GlobalMeet tab on the Outlook ribbon. GlobalMeet Outlook add-in for Outlook 2013 and 2016. GlobalMeet add-in buttons are at the right of the Home tab. In new messages, message replies, and event windows, there is an additional option that lets you schedule an event and send invitations. GlobalMeet Outlook add-in for OWA. GlobalMeet add-in options are accessed from the GlobalMeet icon. In new messages, message replies, and event windows, there is an additional option that lets you schedule an event or send quick invitations. GlobalMeet 4.0.1 Deployment Guide Page 7

About GlobalMeet Phone Controls The Phone Controls are a user-friendly, visual way to host and attend a phoneonly meeting from your computer. They are an HTML5 web-based app that is launched from GlobalMeet for Outlook (toolbar and add-in), GlobalMeet for Desktop, and from GlobalMeet audio-only meeting invitations if the user s browser has built-in support for HTML5. Users with browsers that do not support HTML5 are routed to a Flash-based version of the Phone Controls. GlobalMeet 4.0.1 Deployment Guide Page 8

About GlobalMeet VoIP Audio for Meetings The VoIP audio app provides support for computer audio in the HTML5 version of the Phone Controls. The app is included in the host desktop tools; for guests, it is installed on first use. Call My Computer opens the VoIP audio app Select mic and speakers, and click CONNECT. When connected, the VoIP audio app monitors call quality and mic level. GlobalMeet 4.0.1 Deployment Guide Page 9

About GlobalMeet Mobile Apps GlobalMeet mobile apps are available for meeting hosts and their guests (no account is required). Mobile apps include: GlobalMeet Web & Audio for ipad and iphone. The GlobalMeet app lets hosts instantly host, schedule, or join a web meeting or audio conference with a few taps on the screen. GlobalMeet Audio for Android and iphone smartphones. These apps let users host and participate in an audio conference (or the audio portion of a web meeting). GlobalMeet mobile apps are available in the related app stores (Google Play and Apple App Store). Administration Portal The Administration Portal is a web-based management and provisioning system that lets company administrators create and manage users and meeting accounts, generate usage reports, manage meeting options on behalf of account holders, and upload the logo for the meeting screen, if allowed by your provider. We suggest you make My Meeting Hub available to your account holders. It is a streamlined version of the Admin Portal that makes it easier for hosts to manage their audio and web conferencing solutions and access meeting recordings. For a brief introduction to the Admin Portal and My Meeting Hub, see Administration Portal, later in this guide. GlobalMeet 4.0.1 Deployment Guide Page 10

About GlobalMeet GlobalMeet Webinar GlobalMeet Webinar is an easier and better way to host webinars with up to 325 people. It is built upon the foundation of the GlobalMeet web conferencing product, but tailored for large webinar events: Each webinar is a scheduled event and can handle up to 325 participants. (GlobalMeet web conferences are limited to 125.) Hosts can designate three co-hosts who can present during the scheduled webinar. The GlobalMeet Webinar Portal brings together scheduling, customizable invitations and registration forms, and post-event analytics. All registrants receive a custom meeting invite that contains one-click access to the webinar on the day of the event. GlobalMeet Webinar account holders also get an always-available GlobalMeet web meeting. If your users already have a GlobalMeet account and you add GlobalMeet Webinar, their web conference URL stays the same. GlobalMeet Webinar In-Meeting View The GlobalMeet webinar room has the same features as your GlobalMeet web meeting room, except that it can accommodate up to 325 participants. GlobalMeet 4.0.1 Deployment Guide Page 11

About GlobalMeet Access the GlobalMeet Webinar Portal If you have a GlobalMeet Webinar account, the GlobalMeet desktop app and GlobalMeet for Outlook include webinar options. Use the Start Webinar option to sign in to the Webinar Portal. Or, Schedule Webinar to set up a new webinar event. Open the Webinar Portal and start your webinar. NOTE: Unless labeled Webinar, all other options in the GlobalMeet app and toolbar apply to your always-available GlobalMeet web meeting. GlobalMeet 4.0.1 Deployment Guide Page 12

About GlobalMeet GlobalMeet Webinar Portal The Webinar Portal is a web-based control panel that lets you set up and manage your webinars. CREATE AN EVENT. Schedule a webinar: set up invitations and a registration form, enter invitee addresses, choose reminders, and send invitations. UPCOMING EVENTS. View event details, including invitation delivery and registration stats. Enter the room early to upload files or start your scheduled webinar. COMPLETED EVENTS. View post-event registration and attendance stats, and view/download reports. SAVED DRAFTS. Lists events that are not finalized that is, invitations have not been sent. You can continue to work on the event details. GlobalMeet 4.0.1 Deployment Guide Page 13

Implementation Checklist Implementation Checklist The following checklist summarizes the factors to consider when preparing to deploy GlobalMeet and its tools. Click the page number to go to a detailed description. Item Summary Page Network setup required to support GlobalMeet and GlobalMeet Webinar Required Domains Your network must allow communications or whitelist specific domains and all child subdomains. 17 Required domains are provided for GlobalMeet, GlobalMeet desktop tools, and GlobalMeet mobile apps. Proxy Server Your proxy server must support WebSocket connections. 21 Bandwidth Requirements Metrics for estimating usage based on typical meeting activities like Screen Share, file sharing, streaming videos, and sharing webcam. 24 System requirements to support GlobalMeet, GlobalMeet Webinar, and the meeting tools Operating Systems Windows 7 SP1, 8.1, and 10 macos 10.11 or newer 26 Browser Requirements Current version plus one previous version of macos Safari, Google Chrome or Mozilla Firefox Internet Explorer 11 or newer Microsoft Edge (Windows 10) 26 Other Flash Player 17 or newer is required to attend meetings via a browser JavaScript and cookies enabled 26 GlobalMeet for Outlook Two versions are available: a COM add-in for Outlook 2010 and newer and an Outlook Add-In for Mac, Windows, and OWA..NET 4.5.2 or higher is required for the COM add-in. Windows: Internet Explorer 10 or newer is required for the GlobalMeet Outlook add-in. All: A Microsoft Exchange mailbox on Outlook.com, Office 365, or Exchange 2013 or a newer release; OWA requires at least Exchange 2016 27 GlobalMeet Mobile Apps ios (iphone, ipad) and Android 28 GlobalMeet 4.0.1 Deployment Guide Page 14

Implementation Checklist Item Summary Page Which feature and tools will you offer to your users? GlobalMeet meeting features Do you want to manage which web conferencing features are available to your users? See Setting GlobalMeet Options. 51 GlobalMeet for Hosts For Mac and Windows. A desktop app that lets GlobalMeet account holders host or participate in a web meeting or audio conference without Flash. Also supports GlobalMeet Webinar accounts. 5 GlobalMeet for Guests For Mac and Windows. A desktop app that lets anyone participate in a GlobalMeet web conference without an account and without Flash. 6 GlobalMeet for Outlook Mac, Windows, and OWA. An Outlook add-in that lets hosts start a web or phone-only meeting, schedule meetings and track meeting invitations via the Microsoft Outlook calendar, customize meeting invitations, and upload files to the web meeting file library. 7 Administration Portal Available to all administrators and hosts. To enable sign in from an external URL, configure the single sign on (SSO) URL. 49 My Meeting Hub A streamlined version of the Admin Portal, designed for end users. 50 GlobalMeet for Android An app for scheduling, joining, and hosting an audio meeting (or the audio portion of a web meeting) from an Android smartphone. GlobalMeet for iphone An app for scheduling, joining, and hosting an audio meeting (or the audio portion of a web meeting) from an iphone or ipod Touch. GlobalMeet Web & Audio (ipad and iphone) An app for scheduling, joining, and hosting a web or meeting from an ipad, iphone, or ipod Touch. How will you deploy GlobalMeet and GlobalMeet tools (managed and unmanaged deployments)? 29 Unmanaged Deployment Allow your end users to download and install GlobalMeet on their own Mac and Windows machines. You can point your users to the GlobalMeet Tools page, the appropriate installer URLs or host the installers on your own Web page. Mobile apps are available in the relevant app stores. 34 GlobalMeet 4.0.1 Deployment Guide Page 15

Implementation Checklist Item Summary Page Managed Deployment Available for Windows. Push the GlobalMeet app to your users Windows machines via the GlobalMeet Installer in silent mode. Screen Share can be installed for a single user or all users. 36 GlobalMeet Outlook Add-In Mac, Windows, and OWA. Enable the GlobalMeet Outlook add-in via Exchange Admin Center or PowerShell. 45 Download Links Get app installers 47 GlobalMeet 4.0.1 Deployment Guide Page 16

Network Requirements Network Requirements Deployment of any Internet-based service requires consideration of the impact to the network. GlobalMeet is built using Adobe Flash and designed to minimize the impact to corporate networks. This section includes: Domains and ports which must be accessible from your network. Proxy server requirements Bandwidth considerations metrics for estimating usage based on typical meeting activities like Screen Share, file sharing, streaming videos, and sharing webcam. Firewall Traversal All GlobalMeet meetings and associated data are encrypted using 128-bit AES SSL. In addition to the obvious security advantage of encryption, the clear majority of corporate proxy servers and firewalls are configured to permit port 443 (HTTPS) traffic. This increases the ease with which not only our clients but their guests are able to join GlobalMeet meetings. The Admin Portal runs all traffic over port 443 with 128-bit SSL encryption. For complete details on data storage and access security, please see the GlobalMeet Security Whitepaper. NOTE: If hosts or guests cannot communicate on port 443, they will be unable to attend the meeting. Required Domains Your network must allow inbound and outbound communications to the domains and all child subdomains identified in this section. For all whitelisted domains in this section, allow HTTP, HTTPS, RTMP, RTMPE, RTMPS and RTMPT protocols over ports 80, 443, 1395, and 1935. This is required for all meeting tools and mobile apps. For the best user experience, create an additional policy accepting pop-ups from these domains. To ensure your network s SSL certificate validation (CRL checks) work, allow traffic over port 80 to these cert providers. NOTE: The domains in this section do not include publicly available sites like community.globalmeet.com and globalmeet.com. Both sites utilize various third-party services for analytics and content and can change without notice. GlobalMeet 4.0.1 Deployment Guide Page 17

Network Requirements GlobalMeet, GlobalMeet Webinar, and Admin Portals Allow inbound and outbound communications to the following domains and all child subdomains. Ensure that these protocols are enabled on the domains and ports listed below: HTTP, HTTPS, RTMP, RTMPE, RTMPS and RTMPT. User conference information and settings are sent to the machine on user request and stored encrypted on the PC. TABLE 1 GLOBALMEET, WEBINAR, ADMIN PORTAL DOMAINS (WHITELIST) Domain Ports Notes *.amazonaws.com 80, 443, 1935 Used as the primary cloud hosting vendor for PGi applications and services. *.conferencinghub.com 80, 443, 1935 Alternate to globalmeet.com. Contact your GlobalMeet account representative to determine whether it is required for your organization. *.globalmeet.com 80, 443, 1935 Used for GlobalMeet web and audio conferencing, the Administration Portal, and Meeting Settings. *.googleapis.com 80, 443, 1935 Used for Google analytics for PGI applications and services. *.myconferencing.com 80, 443, 1935 Used by My Meeting Hub. *.mymeetinghelp.com 80, 443, 1935 Used by the GlobalMeet Support site. *.mymeetingroom.com 80, 443, 1935 Used by My Meeting Hub Forgot Password. *.myrcplus.com 80, 443, 1935 Used by the Host domain for Call management, wallet card, meeting features, cnums numberset display pages. *.pgi.com 80, 443, 1935 Optional. Used by different services at PGI. GlobalMeet 4.0.1 Deployment Guide Page 18

Network Requirements Domain Ports Notes *.pgiconnect.com 80, 443, 1935 5060, 5070, 10000 65535 (UDP) Used for computer (VoIP) audio, including HTML5 Phone Controls. Public API endpoints are available on this domain by web services. *.pgimeet.com 80, 443, 1935 Alternate to globalmeet.com. Contact your GlobalMeet account representative to determine whether it is required for your organization. GlobalMeet Outlook Add-In Applies to the GlobalMeet Outlook add-in (Outlook for Windows 2013 and 2016, Outlook 2016 for Mac, and Outlook Web App). Allow inbound and outbound communications to the following domains. Ensure that these protocols are enabled on the domains and ports listed below: HTTP on port 80 and HTTPS on port 443. TABLE 2 GLOBALMEET OUTLOOK ADD-IN DOMAINS (WHITELIST) Domain Ports Notes cdn01.conferencinghub.com 443 toolbar.conferencinghub.com 80 Used for logos in meeting invitations. toolbarapi.conferencinghub.com 443 Used for API calls. services.pgiconnect.com 443 outlook.office365.com 443 nexus.officeappslive.com 443 roaming.officeappslive.com 443 GlobalMeet 4.0.1 Deployment Guide Page 19

Network Requirements GlobalMeet Phone Controls The Phone Controls are an HTML5 application; they are launched from GlobalMeet for Outlook and from GlobalMeet audio-only meeting invitations (Connect Me button) if the user s browser has built-in support for HTML5. TABLE 3 GLOBALMEET HTML5 PHONE CONTROLS DOMAINS (WHITELIST) Domain Ports Notes piacloud.pgiconnect.com 443 Used for Web server for Phone Controls. GlobalMeet Web & Audio (ipad and iphone) Application Allow inbound and outbound communications to the following domains and all child subdomains. TABLE 4 GLOBALMEET WEB & AUDIO DOMAINS (WHITELIST) Domain Ports Notes *.amazonaws.com 80, 443, 1935 Used as the primary cloud hosting vendor for PGi applications and services. *.globalmeet.com 80, 443, 1935 Used for GlobalMeet web and audio conferencing, and Meeting Settings. *.googleapis.com 80, 443, 1935 Used for Google analytics for PGI applications and services. *.mymeetingroom.com 80, 443, 1935 *.pgiconnect.com 80, 443, 1935 5060, 5070, 10000 65535 (UDP) Used for softphone (meeting audio over Internet/data connection). Public API endpoints are available on this domain by web services. *.pgimeet.com 80, 443, 1935 Alternate to globalmeet.com. Contact your GlobalMeet account representative to determine whether it is required for your organization. GlobalMeet 4.0.1 Deployment Guide Page 20

Network Requirements GlobalMeet Audio Applications GlobalMeet offers smartphone apps for iphone and Android. Allow inbound and outbound communications to the following domains and all child subdomains. TABLE 5 MOBILE PHONE APP DOMAINS (WHITELIST) Domain Ports Notes *.amazonaws.com 80, 443, 1935 Used as the primary cloud hosting vendor for PGi applications and services. *.mymeetingroom.com 80, 443, 1935 Used by the GlobalMeet Support site. *.pgiconnect.com 80, 443, 1935 5060, 5070, 10000-65535 (UDP) Used for softphone (meeting audio over Internet/data connection). Public API endpoints are available on this domain by web services. *.premconf.com 80, 443, 1935 *.premiereglobal.com 80, 443, 1935 Certification Authorities Most organizations security policies require HTTPS CRL (Certificate Revocation List) validation. Double-check that your network allows inbound and outbound communications to port 80 for the following certification authorities: *.digicert.com *.netsolssl.com Proxy Server Considerations Your proxy server must support WebSocket connections. This ensures access to features like Transfer Meeting (available to account holders). NOTE: Implementations where customers enable SSL Inspection on their Proxy servers are not supported unless all GlobalMeet-required domains are whitelisted in the Proxy and exempt from such inspection. GlobalMeet 4.0.1 Deployment Guide Page 21

Network Requirements Screen Share Proxy Management GlobalMeet uses several techniques to deal with the variety of proxy servers and configurations. In the event Screen Share finds itself unable to communicate with the service, it will look to the system for any proxy settings and attempt to inherit the proxy host and proxy port settings. If a PAC file is configured as an Automatic Configuration Script value, GlobalMeet will parse the PAC file and use the Host and Port values. If the Host and Port settings are set in the Proxy Server settings, GlobalMeet will use those values. If either of the options for Proxy servers are selected but the Host and Port settings are unavailable, the user will be prompted for these values. Your IT organization should provide the correct settings to your users. GlobalMeet 4.0.1 Deployment Guide Page 22

Network Requirements Screen Share User Agent In certain situations, proxy servers rely on a user agent to allow traffic for applications. The Screen Share user agent string is: User-Agent: ScreenShare/1.0 Screen Share Configuration File If the IT organization would prefer to set these values for users, administrators can set these values in the Screen Share configuration file during the software distribution or individual users can enter the values after installation if rights permit it. This file is installed with Screen Share and is in the ScreenShare folder in the user profile (Windows). %USERPROFILE%\GlobalMeet ScreenShare\ScreenShare.properties Mac users will find the same configuration file under the GlobalMeet ScreenShare directory in the user s Home directory. Specific instructions for each setting are in this properties file. Edit this file and replace the standard version as a portion of your deployment script or postinstallation. The first entry in the file simply instructs the application to use the configuration file rather than the system properties as the source of proxy settings. UseSystemProperties must be set to false for the configuration file to come into effect. The remaining settings cover encrypted or unencrypted meetings and settings for the communications between Screen Share and the service when using a SOCKS proxy. GlobalMeet 4.0.1 Deployment Guide Page 23

Network Requirements Bandwidth Considerations The following table contains bandwidth estimates. Low and high values are provided where possible. When sizing your implementation, use a mix of high and low values; it is unlikely that all host-guest interactions will be in the low bandwidth range. NOTE: PowerPoint estimates can be used to estimate sharing other page-based documents like PDFs and Word documents from the File Library. TABLE 6 BANDWIDTH CONSIDERATIONS Sharing Sample Scenario Bandwidth Estimate PowerPoint Slides with text and graphics changed every minute 11 Kb/s per person PowerPoint Extremely hi-resolution, graphicintensive slides changed every 20 seconds 88 Kb/s per person Screen Sharing Sharing of various productivity applications 60 Kb/s per person Screen Sharing Complete changes of screen content multiple times per second 155 Kb/s per person Softphone Host or guests connects to audio portion of meeting via computer or mobile device 44 Kb/s per person Streaming Video Host plays a 1280x720 video Host plays a 640x360 video Host plays a 320x240 video 3+ Mb/s per person 1 Mb/s per person 750 Kb/s per person Webcam Low quality setting, normalized motion 15 KB/s per person (120 Kb/s) Webcam High quality setting, constant dramatic motion 25 KB/s per person (200 Kb/s) Webcam Webcam meeting mode with six webcams on stage At least 1.5 Mb/s per person 5 Mb/s per person recommended Webcam Participant sharing webcam (upstream) 160 Kb/s minimum 256+ Kb/s recommended GlobalMeet 4.0.1 Deployment Guide Page 24

Network Requirements Streaming Video Considerations The bandwidth consumed by streaming video is dependent on the properties of the original file. GlobalMeet streams videos in their native formats and sizes to preserve the level of quality. The factor with the greatest impact on bandwidth utilization is the video dimensions (width and height). For example, a 1280x720 video requires more bandwidth than a 320x240 video. The video s frame rate and bit rate also affect bandwidth usage, but to a lesser degree than the video s dimensions. When a host shares a video in the meeting, that video is streamed to each guest. If many guests are on the same network or network segment it can cause a high level of bandwidth utilization and caution should be used. GlobalMeet 4.0.1 Deployment Guide Page 25

System Requirements System Requirements This section contains the hardware and software requirements for installing and using the various components of the GlobalMeet product set. It includes requirements for GlobalMeet for Mac and Windows, GlobalMeet for Outlook, and the GlobalMeet mobile apps. GlobalMeet for Mac and Windows To use the GlobalMeet desktop tools, participate in GlobalMeet meetings, and access the Admin Portal or My Meeting Hub via a browser, your computer must meet the following hardware and software requirements. TABLE 7 GLOBALMEET SYSTEM REQUIREMENTS Item Processor RAM Requirements Intel or AMD 1.8 GHz or higher; 2.3 GHz or higher is recommended At least 2 GB Operating System Windows 7 SP1, 8.1, 10 macos 10.11 or newer Browser Current version plus one previous version of macos Safari, Google Chrome or Mozilla Firefox Internet Explorer 11 or newer Microsoft Edge (Windows 10) Flash Flash Player 17 or higher required (Mac and Windows) to participate via a browser. The GlobalMeet desktop apps (host and guest versions) allow you to host or attend a meeting without a Flash browser plug-in. Java Mac Screen Share requires Java 6 SE; it is installed automatically when you install the Screen Share app. The Windows Screen Share installer includes a JRE built specifically for it. Other JavaScript and cookies enabled Internet Explorer 9 and 10 Support GlobalMeet does not support Internet Explorer 9 and 10. You can use these browsers; however, certain features will not work and customer support for this configuration is not provided. GlobalMeet 4.0.1 Deployment Guide Page 26

System Requirements GlobalMeet for Outlook Two versions are available: a COM add-in for Outlook 2010 and newer (the GlobalMeet toolbar), and an Outlook add-in for Outlook 2016 for Mac, Outlook 2013 and 2016 for Windows, and Outlook Web App (the GlobalMeet Outlook add-in). Use the GlobalMeet toolbar if you manage another person s calendar via Delegate Access or if your mailbox is hosted on Exchange Server 2010 or earlier. TABLE 8 GLOBALMEET FOR OUTLOOK SYSTEM REQUIREMENTS GlobalMeet toolbar (COM Add-In) Windows only Windows 7 SP1, 8.1, or 10.NET 4.5.2 or higher Outlook 2010 SP1 or higher, 32-bit Outlook 2013, 32-bit or 64-bit Outlook 2016, 32-bit or 64-bit GlobalMeet Outlook add-in Mac, Windows, Outlook Web App Mac (64-bit): macos 10.11 and newer Outlook 2016 for Mac Windows: Windows 7 SP1, 8.1, or 10 Outlook 2013 for Windows SP1 (32- or 64-bit), with the March 8 security update Outlook 2016 for Windows (32- or 64- bit) Internet Explorer 10 or newer All: A Microsoft Exchange mailbox on Outlook.com, Office 365, Exchange 2013 or a newer release (OWA requires at least Exchange 2016) Permission to install Outlook Add-Ins via a URL Reading Pane displayed in Outlook TIP: This Microsoft support article explains how to determine your Exchange version. GlobalMeet 4.0.1 Deployment Guide Page 27

System Requirements Citrix XenDesktop Support The GlobalMeet Installers are compatible with Citrix XenDesktop 5.6. An all-users installation MSI is available for the GlobalMeet toolbar (COM add-in). It is designed for IT administrators wishing to install the GlobalMeet toolbar on a master image, which is then used to create user images under XenDesktop. The installer has been tested with Citrix XenDesktop 5.6 and supports Local User Profile only. GlobalMeet Mobile Apps The following table summarizes system requirements for the GlobalMeet mobile apps. All apps require an active data connection, either through the wireless carrier s 3G/4G/LTE network or via Wi-Fi. TABLE 9 MOBILE APP SYSTEM REQUIREMENTS Mobile App OS Versions Supported Devices GlobalMeet Audio for Android Android platform versions 4.4 and newer (KitKat, Lollipop, Marshmallow, and Nougat). Android smartphones only. Android tablets are not currently supported GlobalMeet Audio for iphone ios 9 and newer iphone and ipod Touch devices running ios 9 or newer GlobalMeet Web & Audio (ios) ios 9 and newer ipad, iphone, and ipod Touch devices running ios 9 or newer GlobalMeet 4.0.1 Deployment Guide Page 28

Deployment Considerations (Managed v. Unmanaged) Deployment Considerations (Managed v. Unmanaged) Meeting hosts and guests can host or attend a GlobalMeet meeting from any web browser. But for the best meeting experience and to participate without a Flash plug-in they should install the GlobalMeet desktop tools. The GlobalMeet desktop tools are available in the following installers; they are sometimes called combined installers because they contain several GlobalMeet desktop tools: Guest desktop tools (Mac and Windows) includes the guest desktop app and Screen Share Host desktop tools (Mac and Windows) includes the host desktop app, Screen Share, VoIP Audio for Meetings app Windows only. Host desktop tools + toolbar includes the host desktop app, Screen Share, VoIP Audio for Meetings app, and the GlobalMeet toolbar (COM add-in version) All installers are available from the GlobalMeet Tools page (www.globalmeet.com/tools/); for direct links, see Application Installers, later in this guide. Managed v. Unmanaged There are two options for installing GlobalMeet desktop tools: managed and unmanaged. In a managed deployment, IT administrators push deployments to their users Windows machines, using an installer s silent mode. This is explained in Managed Deployments, later in this guide. In an unmanaged deployment, a company allows its end users (GlobalMeet account holders and guests) to download and install GlobalMeet on their Windows and Mac computers. Companies can point their users to the GlobalMeet Tools page, point directly to the installer URLs, or host the installation files on their Web page. GlobalMeet 4.0.1 Deployment Guide Page 29

Deployment Considerations (Managed v. Unmanaged) Installation Details Windows Installation Directories %USERPROFILE% represents c:\users\<username. The all-tools uninstallers remove all GlobalMeet desktop tools; the uninstallers located within app folders remove the specific app. %USERPROFILE%\GlobalMeet for Desktop %USERPROFILE%\GlobalMeet Desktop Tools %USERPROFILE%\GlobalMeet Guest Desktop %USERPROFILE%\GlobalMeet Guest Desktop Tools %USERPROFILE%\GlobalMeet ScreenShare %USERPROFILE%\VoIPAudioForMeetings ; Host desktop app (only) & uninstaller ; Host all-tools uninstaller ; Guest desktop app (only) & uninstaller ; Guest all-tools uninstaller ; Screen Share app & uninstaller ; VoIP audio app & uninstaller Screen Share Registry Entry HKEY_Current_User\SOFTWARE\classes\nsapshr ; Launches the Screen Share app Windows Control Panel Entries In Control Panel Programs and Features, each GlobalMeet app can be uninstalled separately, or they can be uninstalled as a group, using the GlobalMeet Desktop Tools (or GlobalMeet Guest Desktop Tools) entry. Select GlobalMeet Desktop Tools to uninstall all GlobalMeet apps or select an individual app to remove it. GlobalMeet 4.0.1 Deployment Guide Page 30

Deployment Considerations (Managed v. Unmanaged) Mac Installation Directories On the Mac, files are installed under the user s home folder. ~ represents /Users/<username>. The all-tools uninstallers remove all GlobalMeet desktop tools; the uninstallers located within app folders remove the specific app. ~/GlobalMeet for Desktop/ ~/GlobalMeet Desktop Tools/ ~/GlobalMeet Guest Desktop/ ~/GlobalMeet Guest Desktop Tools/ ~/GlobalMeet ScreenShare/ ~/VoIPAudioForMeetings/ ; Host desktop app & uninstaller ; Host all-tools uninstaller ; Guest desktop app & uninstaller ; Guest all-tools uninstaller ; Screen Share app & uninstaller ; VoIP audio app & uninstaller For Mac users, each GlobalMeet app can be uninstalled separately, or they can be uninstalled as a group, using the uninstaller app located in the appropriate folder. Automatic Updates By default, automatic updates are enabled and the tools check for updates. Even if the installer is hosted on a company s Web page, the desktop tools attempt to contact the GlobalMeet servers for updates to the host desktop app, GlobalMeet toolbar (COM add-in), and Screen Share. NOTE: Disabling automatic updates is a discouraged practice because it forces the customer to deploy several new versions each year. In an unmanaged deployment scenario, you can disable Screen Share automatic update checks by setting an option in the Administration Portal Edit Site page. To disable automatic updates for the host desktop app, Screen Share, and the GlobalMeet toolbar, do a managed deployment with the installer in silent mode. You cannot disable automatic update checks for: VoIP Audio for Meetings this app updates in the background. GlobalMeet guest desktop app the app checks for software updates on startup, and prompts to download and install the update, if found. GlobalMeet for Outlook The GlobalMeet toolbar COM add-in automatically checks for software updates every seven days. Users can change the frequency on the Settings page from always (every time Outlook is started) to every two weeks. The GlobalMeet Outlook add-in is enabled via a URL; users always access the most recent version. GlobalMeet 4.0.1 Deployment Guide Page 31

Deployment Considerations (Managed v. Unmanaged) Screen Share By default, Screen Share automatically checks whether the user has the most recent version of the software. It performs this check the first time that Screen Share is launched in each meeting. If an update is available, the latest version is downloaded, but is not run until the user exits Screen Share. The existing Screen Share installation is replaced by the up-to-date version without delaying the user s ability to start sharing. No administrator privileges are required. Disable Automatic Screen Share Updates (Admin Portal) In the Admin Portal, navigate to the Edit Site page for the site (hub) on which your users web meetings reside. In the GlobalMeet Web Options section, clear the Screen Share auto-update checkbox to turn off automatic update checks. Screen Share Auto- Update. Clear this checkbox if you do not want Screen Share to check for updates. Screen Share Installation Options By default, Screen Share is installed the first time a user clicks the Share My Screen option in the meeting. To prevent delays in the meeting, allow your users to install Screen Share prior to attending (or push Screen Share to your users Windows computers). There are several options: Have users install GlobalMeet for Hosts or GlobalMeet for Guests before their first meeting. Screen Share is automatically installed. Make the Screen Share standalone installers available to your users. Windows. Use the Screen Share standalone installer in silent mode (managed deployment) to push Screen Share to your users computers. Windows managed deployment. Use the Screen Share global install option of the desktop tools installers to install Screen Share for all users on a Windows computer. GlobalMeet 4.0.1 Deployment Guide Page 32

Deployment Considerations (Managed v. Unmanaged) GlobalMeet for Outlook Considerations There are two versions of GlobalMeet for Outlook: GlobalMeet toolbar GlobalMeet Outlook add-in GlobalMeet toolbar Windows only; for Outlook 2010 and newer. This COM add-in can be installed as part of the host desktop tools. GlobalMeet Outlook add-in Mac and Windows; for Outlook 2016 for Mac, Outlook 2013 and 2016 for Windows, and Outlook Web App. Instead of downloading a setup program and installing it on a computer, you enable the GlobalMeet Outlook add-in via a definition file (called a manifest) located at the URL provided in the next section. Managed deployments you can enable the add-in for all Outlook users via the Exchange Admin Center (EAC) or via PowerShell. Unmanaged deployments users install the add-in from a URL. Your users must have at least the My Custom Apps role in Exchange. For more information about Outlook add-ins, see these Microsoft TechNet articles: Install or remove add-ins for Outlook for your organization Specify the administrators and users who can install and manage add-ins for Outlook Manage user access to add-ins for Outlook GlobalMeet 4.0.1 Deployment Guide Page 33

Unmanaged Deployments Unmanaged Deployments An unmanaged deployment is where a company allows its end users (hosts) to download and install the GlobalMeet toolset on their own Mac and Windows machines. For unmanaged deployments, a company can: Point users to the GlobalMeet Tools page (www.globalmeet.com/tools/) and let them install the apps. Host the installation file(s) on its own Web page or direct users to the appropriate installer URL GlobalMeet desktop tools installers or the Screen Share-only installer. Skip installing the desktop tools, and instead allow Screen Share to be installed automatically, the first time the host (or promoted guest) selects SHARE MY SCREEN. NOTE: All tools are set to check for software updates. Automatic software updates cannot be disabled in an unmanaged deployment. GlobalMeet 4.0.1 Deployment Guide Page 34

Unmanaged Deployments Screen Share In-Meeting Installations By default, Screen Share is installed the first time a user clicks the Share My Screen option in the meeting. You can also make the Screen Share installer available to your users outside the meeting. To let hosts and their presenters install Screen Share prior to the meeting: Encourage your users to install GlobalMeet for Hosts or GlobalMeet for Guests before their first meeting. Screen Share is automatically installed with these products. Make the download link (Windows or Mac) available to your users. Host the Screen Share installers yourself. GlobalMeet Outlook Add-In The GlobalMeet Outlook add-in can be installed by individual users (following instructions on the GlobalMeet Tools page) or pushed to users in a managed deployment. The GlobalMeet Outlook add-in is available via a URL. To install an add-in from a URL, your users must have at least the My Custom Apps role in Exchange. For instructions, see Permissions to Install Add-Ins via URL, later in this guide. GlobalMeet 4.0.1 Deployment Guide Page 35

Managed Deployments (Windows Only) Managed Deployments (Windows Only) The GlobalMeet desktop tools installers for Windows include a silent mode that can be used for managed deployments. This includes: GlobalMeet for Hosts includes the host desktop app, Screen Share, VoIP Audio for Meetings app GlobalMeet for Hosts + GlobalMeet toolbar includes the host desktop app, Screen Share, VoIP Audio for Meetings app, and the GlobalMeet toolbar 11.7 (the COM add-in version) GlobalMeet for Guests includes the guest desktop app and Screen Share In addition, these other installers can be used for a managed deployment: Screen Share-only installer for Windows GlobalMeet toolbar MSI for Citrix XenDesktop installations. Supports Local User Profile only. Get the Installer Files You can download the GlobalMeet for Hosts and GlobalMeet for Guests installers from the GlobalMeet Tools page (www.globalmeet.com/tools/). Or, use the following links to get the Windows installers. Installer GlobalMeet for Hosts GlobalMeet for Hosts + GlobalMeet toolbar GlobalMeet for Guests Screen Share Only GlobalMeet toolbar (Citrix Support) Download location and file name https://cdn01.conferencinghub.com/apps/installers/globalmeet/ci_no_toolbar/globalmeet_d esktop_tools_setup.exe https://cdn01.conferencinghub.com/apps/installers/globalmeet/globalmeet_desktop_tools_ Setup.exe https://mtscdn.globalmeet.com/guestdesktop/globalmeet_guest_desktop_tools_setup.exe https://www-na3.globalmeet.com/appshare/globalmeet_screenshare_windows.exe https://cdn01.conferencinghub.com/apps/installers/gmtoolbar/globalmeettoolbarcitrix.zip Install the GlobalMeet toolbar 11.7 on a master image which is then used to create user images under XenDesktop. NOTE: For all installers, including Mac versions, see Application Installers (Download Links) later in this guide. GlobalMeet 4.0.1 Deployment Guide Page 36

Managed Deployments (Windows Only) Managed Deployment Notes Administrator privileges are not required for single-user installations. However, if User Account Control is enabled on the end user machine, the end user sees UAC confirmation messages. To avoid this, find cmd.exe (the Windows command prompt), then right-click and select Run as administrator. A separate Screen Share-only Installer is available. You can use it to install Screen Share for one user or all users on the PC. Disabling Auto-updates By default, all GlobalMeet desktop tools check for software updates. You can disable automatic update checks for the host desktop app, Screen Share, and the GlobalMeet toolbar via the silent installer. IMPORTANT: If your managed deployment includes Screen Share, remember to disable automatic updates via the Edit Site page in the Admin Portal. Screen Share All Users Install for an all-users installation, you must run the installer as administrator. Auto-updates are not supported for an all-users installation. Learn more. The branding settings for your company should be configured to prevent offering Screen Share downloads to users in the meeting. Contact your GlobalMeet account representative for edits to your branding settings. Permissions Required for an All Users Install for Screen Share With any Windows installer (GlobalMeet or Screen Share only), the all-users installation must be executed with sufficient privilege to perform the following: 1. Create directories and files in the Windows Program Files directory and set rights for all users to write to the created ScreenShare\logs directory. 2. Create Windows Start Menu entries for all users. 3. Add registry entries for the Screen Share launch protocol handler to the HKEY_LOCAL_MACHINE registry tree. GlobalMeet 4.0.1 Deployment Guide Page 37

Managed Deployments (Windows Only) GlobalMeet for Hosts Options To install in silent mode, use the following command line. GlobalMeet_Desktop_Tools_Setup.exe --mode unattended Use the format --argument true false to specify installation options. If you do not include an argument, the installer uses the default setting. In the following table, GlobalMeet toolbar refers to the COM add-in version of GlobalMeet for Outlook. TABLE 10 GLOBALMEET FOR HOSTS SILENT INSTALLER OPTIONS Argument Default Description --globalinstall true false false Screen Share. Whether to install Screen Share for all users. The default is false (single-user installation). Set to true to install Screen Share for all users on the machine. If you select this option, you must run the installer with administrator privileges. --suppresslaunchprompt true false false Screen Share. Hides the post-installation prompt that instructs users to click the LAUNCH button in the main GlobalMeet window. The default is false, meaning the prompt will be displayed. Set to true to hide the prompt. --suppressbannerrotation true false false GlobalMeet desktop app. Whether to replace the rotating ad banner on the bottom of the Meetings tab with a static banner. (The rotating ad banner includes links to the Google Play and Apple itunes stores.) Set to true to replace the banner with a static banner. --tor=1 n/a GlobalMeet toolbar. Sets meeting invitations to text-only format. --disableupdates true false false Screen Share. Controls automatic update checks. The default is false, meaning auto-update checks are ON. Set to true to disable update checks. --autoupdateenable true false true GlobalMeet desktop app. Controls automatic update checks. The default is true, meaning auto-update checks are ON. Set to false to disable update checks. GlobalMeet 4.0.1 Deployment Guide Page 38

Managed Deployments (Windows Only) Argument Default Description --cfu true false true GlobalMeet toolbar. Controls automatic update checks. The default is true, meaning auto-update checks are ON. Set to false to disable automatic update checks. Users can change how frequently GlobalMeet checks for updates from the Settings page. Options range from always (every time Outlook is started) to every two weeks. --help n/a Display all available installer arguments and usage. Example Install the Host Desktop Tools To install the desktop tools for the current user, use this command line: GlobalMeet_Desktop_Tools_Setup.exe --mode unattended Example Screen Share Global Install To install Screen Share for all users of a computer, use the --globalinstall true argument and disable automatic updates (because non-administrators running Screen Share would not have sufficient privileges to install available updates). NOTE: The guest desktop tools installer (GlobalMeet_Guest_Desktop_Tools_Setup.exe) also supports the Screen Share global install option. GlobalMeet_Desktop_Tools_Setup.exe --mode unattended --globalinstall true \ --disableupdates true Example Suppress the Rotating Ad Banner (Desktop) By default, the GlobalMeet app displays a rotating ad banner with links to the Google Play and Apple itunes stores. To install the desktop tools and hide the rotating ad banner, use this command line: GlobalMeet_Desktop_Tools_Setup.exe --mode unattended --suppressbannerrotation true GlobalMeet 4.0.1 Deployment Guide Page 39

Managed Deployments (Windows Only) The ad banner is replaced with a static banner that links to the GlobalMeet tools page. The static banner links to the GlobalMeet Tools page. Example Uninstall the Host Desktop Tools The GlobalMeet uninstaller removes all desktop tools: the host desktop app, Screen Share, and if present, the GlobalMeet toolbar. The uninstaller is in the directory: %USERPROFILE%\GlobalMeet Desktop Tools\ To uninstall in silent mode, use the following command line. uninstall.exe --mode unattended GlobalMeet 4.0.1 Deployment Guide Page 40

Managed Deployments (Windows Only) GlobalMeet for Guests To install in silent mode, use the following command line. GlobalMeet_Guest_Desktop_Tools_Setup.exe --mode unattended Use the format --argument true false to specify installation options. If you do not include an argument, the installer uses the default setting. TABLE 11 GLOBALMEET FOR GUESTS SILENT INSTALLER OPTIONS Argument Default Description --globalinstall true false false Screen Share. Whether to install Screen Share for all users. The default is false (single-user installation). Set to true to install Screen Share for all users on the machine. If you select this option, you must run the installer with administrator privileges. --suppresslaunchprompt true false false Screen Share. Hides the post-installation prompt that instructs users to click the LAUNCH button in the main GlobalMeet window. The default is false, meaning the prompt will be displayed. Set to true to hide the prompt. --disableupdates true false false Screen Share. Controls automatic update checks. The default is false, meaning auto-update checks are ON. Set to true to disable update checks. --launch_gmd true false false Launch the GlobalMeet desktop app after installation is complete. --help n/a Display all available installer arguments and usage. Example Install the Guest Desktop Tools To install the guest desktop tools for the current user, use this command line: GlobalMeet_Guest_Desktop_Tools_Setup.exe --mode unattended GlobalMeet 4.0.1 Deployment Guide Page 41

Managed Deployments (Windows Only) Example Uninstall the Guest Desktop Tools The GlobalMeet uninstaller removes the guest desktop app and Screen Share. The uninstaller is in the directory: %USERPROFILE%\GlobalMeet Guest Desktop Tools\ To uninstall in silent mode, use the following command line. uninstall.exe --mode unattended GlobalMeet 4.0.1 Deployment Guide Page 42

Managed Deployments (Windows Only) Screen Share Standalone Installer Organizations that do not choose to offer the GlobalMeet desktop app can use the standalone installer to push Screen Share to their Windows users. Screen Share can be installed for a single user or all users on a machine. By default, Screen Share is installed for a single user. An all-users installation requires admin privileges; single user does not. To install in silent mode, use the following command line. GlobalMeet_ScreenShare_windows.exe -q overwrite [-Vparam1 Vparam2...] The following table explains the installation options. If you do not include a parameter, the installer uses the default setting. TABLE 12 SCREEN SHARE STANDALONE INSTALLER Parameter Default Description -q n/a Triggers quiet (silent) installation, hiding the user interface. -overwrite n/a Ensures files from a previous installation will be unconditionally overwritten. -VinstallForAll=true false false Whether to install Screen Share for all users. The default is false (single-user installation). Set to true to install Screen Share for all users on the machine. If you select true, you must run the installer with administrator privileges. It is recommended that you disable automatic updates (installupdate=false) with an all-users installation. -VinstallUpdate=true false true Enables Screen Share s automatic update checks. The default is true, meaning auto-update checks are ON. Set to false to disable update checks in an all-users install. -Vsys.languageId=de en fr no sv en Sets the display language of the installer. Default is English. If you are not using the q (silent) option, use this parameter to set the display language to one of the supported languages. Example Single User with Automatic Updates To install Screen Share for a single user, use the following command line. By default, automatic updates are enabled; use -VinstallUpdate=false to disable. GlobalMeet_ScreenShare_windows.exe q GlobalMeet 4.0.1 Deployment Guide Page 43

Managed Deployments (Windows Only) Example Screen Share Global Install To install Screen Share for all users of a computer, use the -VinstallForAll=true argument and disable automatic updates. GlobalMeet_ScreenShare_windows.exe q overwrite -VinstallForAll=true -VinstallUpdate=false Uninstall Screen Share The uninstaller uninstall.exe is in the directory: %USERPROFILE%\GlobalMeet ScreenShare\ To remove Screen Share in silent mode, use the following command line: uninstall.exe -q GlobalMeet 4.0.1 Deployment Guide Page 44

Managed Deployment of GlobalMeet Outlook Add-In Managed Deployment of GlobalMeet Outlook Add-In Supports Mac, Windows, and OWA users. You can enable the GlobalMeet Outlook add-in for all Outlook users via the Exchange Admin Center (EAC) or via PowerShell. By default, after you install an app for your organization, the app is available for all users in your organization. After installation, you can use the EAC or the Shell to make the app optional or required for your users, and to specify whether you want the app to be enabled or disabled. The GlobalMeet Outlook add-in is available from a custom URL; it is not available from the Office Store. To install the GlobalMeet Outlook add-in from a URL, your users must have at least the My Custom Apps role in Exchange. Enable for All Users via Exchange Admin Center 1. From the EAC dashboard, navigate to Organization > Apps. 2. Click New +. 3. From the drop-down list, select Add from URL. 4. Copy the following URL, paste it in the URL field, and then click install. https://cdn01.conferencinghub.com/toolbar12/manifests/globalmeet-manifest.xml 5. Click Save. GlobalMeet 4.0.1 Deployment Guide Page 45

Managed Deployment of GlobalMeet Outlook Add-In Enable for All Users via PowerShell Open a remote Windows PowerShell session on your Exchange server, and use the New-App cmdlet with the following PowerShell command. New-App -URL:"https://cdn01.conferencinghub.com/toolbar12/manifests/globalmeetmanifest.xml" You can use the following additional PowerShell cmdlets to manage the add-ins for a specific mailbox: Get-App Lists the add-ins that are enabled for a mailbox. Set-App Enables or disables an add-in on a mailbox. Remove-App Removes a previously installed add-in from an Exchange server. GlobalMeet 4.0.1 Deployment Guide Page 46

Application Installers (Download Links) Application Installers (Download Links) This section contains links to installation files for GlobalMeet desktop tools and related apps. Windows Desktop Installers GlobalMeet for Hosts installs the host desktop app, Screen Share, and the VoIP Audio for Meetings app. Another version of GlobalMeet for Hosts adds the GlobalMeet toolbar 11.7 (COM add-in format). GlobalMeet for Guests installs the guest desktop app and Screen Share. All Windows installers have a silent mode for managed deployment and support an all-users Screen Share installation. GlobalMeet for Hosts For Outlook 2013 and 2016 users and for organizations that do not use Microsoft Outlook. https://cdn01.conferencinghub.com/apps/installers/globalmeet/ci_no_toolbar/globalmeet_desktop_tools_setup.exe GlobalMeet for Hosts with GlobalMeet toolbar For Outlook 2010 users, get the version with the GlobalMeet 11.7 toolbar. https://cdn01.conferencinghub.com/apps/installers/globalmeet/globalmeet_desktop_tools_setup.exe GlobalMeet for Guests https://mts-cdn.globalmeet.com/guestdesktop/globalmeet_guest_desktop_tools_setup.exe GlobalMeet 4.0.1 Deployment Guide Page 47

Application Installers (Download Links) Mac Desktop Installers GlobalMeet for Hosts installs the host desktop app, Screen Share, and the VoIP Audio for Meetings app. GlobalMeet for Guests installs the guest desktop app and Screen Share. The Mac installers do not have a silent mode for managed deployment. GlobalMeet for Hosts https://cdn01.conferencinghub.com/apps/installers/globalmeet/globalmeet_desktop_tools_setup.dmg GlobalMeet for Guests https://mts-cdn.conferencinghub.com/guestdesktop/globalmeet_guest_desktop_tools_setup.dmg Screen Share Only Installers The Windows version of the Screen Share installer has a silent mode for managed deployment; the Mac version does not. Windows Installer https://www-na3.globalmeet.com/appshare/globalmeet_screenshare_windows.exe Mac Installer https://www-na3.globalmeet.com/appshare/globalmeet_screenshare_macos.dmg GlobalMeet for Outlook (Citrix Support) An all-users version of the installer is available for IT administrators wishing to install the GlobalMeet toolbar 11.7 on a master image which is then used to create user images under XenDesktop. This installer has been tested with Citrix XenDesktop 5.6 and supports Local User Profile only. https://cdn01.conferencinghub.com/apps/installers/gmtoolbar/globalmeettoolbarcitrix.zip GlobalMeet 4.0.1 Deployment Guide Page 48

Administration Portal Administration Portal The Administration Portal is a web-based management and provisioning system that lets administrators create and manage users and meeting accounts, generate usage reports, manage meeting options on behalf of account holders, and manage branding for a company s own Admin Portal and GlobalMeet product. The Admin Portal was used to perform the initial setup for your organization, including at least one administrator. Admin user #1 can sign in to your organization s Admin Portal and create users (hosts and administrators), and provision audio and web conferencing for users. This section explains: How GlobalMeet URLs are constructed. My Meeting Hub end user portal. Managing the web conferencing features available to your end users. Using an external sign-on URL to access the Admin Portal. NOTE: A detailed Administration Portal User Guide is available. Contact your account representative to learn more. GlobalMeet 4.0.1 Deployment Guide Page 49

Administration Portal How URLs Are Constructed As part of setting up your company, a default site was specified. The site name is used as part of the URL for your company s Admin Portal, My Meeting Hub, and persistent meeting room URLs. A company can have more than one site. NOTE: My Meeting Hub is automatically set up when you create a site. However, it is up to your company whether to offer this feature to your users. URL Example Admin Portal Meeting My Meeting Hub https://<site-name>.globalmeet.com https://example.globalmeet.com https://<site-name>.globalmeet.com/<meeting-name> https://example.globalmeet.com/maryjones https://<site-name>.myconferencing.com https://example.myconferencing.com My Meeting Hub Although the Admin Portal is available to all users, we suggest that you direct your end users to My Meeting Hub (formerly My Conferencing Center). My Meeting Hub is a streamlined version of the Admin Portal that makes it easier for hosts to manage their audio and web conferencing solutions. GlobalMeet 4.0.1 Deployment Guide Page 50