Guest Services Guide

Guest Services Guide

welcome Dear Guest, At NYU Hospital for Joint Diseases, we strive to provide the highest quality clinical care in an atmosphere of comfort. In this guide, you will find information on the services we provide to make your stay with us more pleasant. Thank you for choosing our hospital. David A. Dibner, FACHE Senior Vice President for NYUHJD Hospital Operations & the Musculoskeletal Strategic Area 1

phone directory table of contents From your room phone, dial: Food & Nutrition....... x 6464 Engineering...... x 6034 Gift Shop... x 6764 Housekeeping... x 6721 Operator...... x 00 Patient Information... x 6333 Patient Advocate...... x 6474 or x 6314 Phone & TV Service and Repair...... x 6394 Security Office...... x 6202 map of facility...4 spa services...6 amenities...8 neighborhood map...10 guest satisfaction...12 To dial any external phone number from your room, dial 9-1-(area code) and phone number 2 3

map of facility by floor Symbol Key Patient/Visitor Lounge Patient Rooms/ Nursing Stations Wheelchair accessible restrooms 12 11 10 9 8 7 6 5 4 3 2 *1 Lobby Level C C1 C2 C3 16 Offices 15 Offices Clinical Neurophysiology 14 Offices 13 ATM Vending Machines Cafeteria & Balcony Food and Nutrition Services Spine Specialty Unit Ortho Specialty Unit Osteoporosis Center Special Care Unit Ortho Specialty Unit Respiratory Care Wound Center Sabbath Room Infusion Center Diabetes Foot and Ankle Center Comprehensive Pain Treatment Center PT/OT Gym Physical Medicine Unit Neurorehabilitation Unit PT/OT Gym Pediatrics Unit Ortho Rehabilitation Unit Neuropsychology Ortho Specialty Unit Radiology MRI MS Care Center Phlebotomy Outpatient Ambulatory Clinics Initiative for Women with Disabilities Outpatient Adult PT/OT Outpatient Pediatric PT/OT Spine Center Center for Children Laboratories Pre-Admission Testing Health Information Management (Medical Records) Primary Care Clinic Gift Shop / Coffee Shop Immediate Care (ICARE) Safety and Security Office Admitting Auditorium Cashier s Office Offices Private Duty Nursing OR/Recovery Surgery Waiting Area OR/Recovery Anesthesia Social Work and Care Management Services Patient Centered Care 4 5

spa services The following spa services are offered through independent, licensed therapists for the comfort of our guests. Please ask your physician or nurse practitioner for approval before scheduling an appointment. Approval slips can be found inside the back cover of this guide. Therapeutic Massage is designed to reduce tension and to promote healing through the systematic manipulation of the body s soft tissue. 1 hour session, $75 ½ hour session, $45 Reflexology is the application of pressure, stretch and movement to the feet and hands to break up patterns of stress and encourage relaxation in other parts of the body. 1 hour session, $75 ½ hour session, $45 Reiki transmits healing energy through the hands of the therapist to the client. Reiki encourages stress reduction and relaxation. 45 minute session, $55 Available 3:00 pm - 7:00 pm, daily (Pending availability) To schedule an appointment, the patient or family member should contact one of the therapists listed on the reverse side of this sheet. The patient must receive physician or nurse practitioner approval prior to scheduling an appointment. Give the Gift of Spa Gift certificates are available in the Gift Shop for spa services offered at the hospital. Therapist Directory 2010 Licensed Massage Therapists Name Phone Availability Carol Lee 917-595-0131 M, T, W, Th, F David Zimmer 917-847-6754 M, T, Th, Su Dori Bortniker 212-673-2555 M, Su Lori Kwasnicka 917-327-1046 M, T, W, Th, F Lori Singer 718-607-0450 T, W, Th, F, Sa Certified Reflexology Therapists Name Phone Availability Carole Russo 516-316-4557 T, W, Th, F, Sa Cristina Lipka 212-203-7938 M, T, W, Th, F Doreen Gamell 516-883-1655 T, W, Th, F Dori Bortniker 212-673-2555 M, Su Fabiana Donati 646-229-7339 T, Th Lori Singer 718-607-0450 T, W, Th, F, Sa Lori Reidler 201-871-9871 T, Th Certified Reiki Practitioners Name Phone Availability Allison Lieberman 973-714-8413 M, T, W, Th, F Carole Russo 516-316-4557 T, W, Th, F, Sa Deborah Flanagan 646-326-1115 M, T, W, Th, F Susanne Chakan 917-363-7607 M, T, W, Th, F Payment method: cash, check, or gift certificate from gift shop An ATM cash machine is located on the 13th Floor for your convenience. From your room phone, dial 9-1-(area code) and phone number 6 7

amenities ATM/Cash Machine An ATM cash machine is located outside the Cafeteria on the 13th Floor for your convenience. Complimentary Newspaper A complimentary copy of USA Today will be delivered to your room daily for the entirety of your stay. Gift Shop Items from our gift shop are available for delivery to your room Flowers Beverages Balloons Snacks Candy Toys Books Gifts Jewelry Magazines Lottery Dial x6764 from your room phone to place an order. Available 9:30 am-5:00 pm, Monday-Friday. Personal Care Services Available in your room: Haircut Style Shave Blow dry Please ask your nurse for approval before scheduling an appointment. To set up an appointment and discuss rates, call (212) 477-6784. Internet Access Wireless Internet access is available on all patient floors. NYUHJD will not be responsible for lost, stolen or broken laptops or other equipment brought to the hospital. Java Joint (coffee shop) NYUHJD s coffee shop carries special and gourmet blended coffees, teas, & pastries. Located in the Lobby Gift Shop. Open: 7:00 am - 6:00 pm, Monday - Friday Safes for Guest Valuables For your convenience and for the protection of your valuables, electronic safes have been installed in all guest rooms. Toiletries Need a toothbrush, toothpaste, or comb? Please ask your nurse aide for assistance. 8 9

30th St. 14 29th St. neighborhood map 19 28th St. 27th St. Restaurants 1. Bruno Ravioli Italian Deli 282 1st Avenue (212) 254-2156 2. Capucine s Italian Restaurant 327 2nd Avenue (212) 460-8890 3. Christine s American/ Polish Restaurant 208 1st Avenue (212) 979-2810 4. Far East Chinese Restaurant 298 1st Avenue (212) 598-0180 5. Bagel Boss Kosher Restaurant 263 1st Avenue (212) 388-9292 6. Mumbles American Restaurant 179 3rd Avenue (212) 477-6066 7. Murray s Falafel and Grill Kosher Restaurant 261 1st Avenue (212) 533-1956 8. Posto Italian Pizza 310 2nd Avenue (212) 716-1200 9. Pure Food Vegan Restaurant 54 Irving Place (212) 477-1010 10. Starbucks Coffee Shop 286 1st Avenue (212) 353-1214 Parking 11. Icon Parking 245 E. 19th Street (212) 228-7973 12. Icon Parking 146-154 3rd Avenue (212) 475-3154 13. 211 Garage Corporation 211 E. 18th Street (212) 473-9345 Religious Resources 14. Adereth El Orthodox Jewish 133-135 E. 29th Street (212) 685-0241 15. East End Temple Reformed Jewish 245 E. 17th Street (212) 477-6444 16. Epiphany Church Roman Catholic 239 E. 21st Street (212) 475-1966 17. Holy Trinity Lutheran 334 E. 20th Street (212) 475-7069 18. St. John the Baptist Greek Orthodox 143 E. 17th Street (212) 473-0648 19. St. Stephen s Church Roman Catholic 151 E. 28th Street (212) 683-1675 20. Town & Village Synagogue Conservative Jewish 334 E. 14th Street (212) 677-8090 For additional spiritual resources, contact a Patient Advocate at x6474 or x6314 from your room phone. From your room phone, dial 9-1-(area code) and phone number Please note that NYU Hospital for Joint Diseases is not affiliated with the area businesses listed in this guide. Union Square Park Park Ave. Lexington Ave. Gramercy Park Irving Pl. 9 15 18 12 3rd Ave. 6 26thSt. 25th St. 24th St. 23rd St. 22nd St. 21st St. 20thSt. 19thSt. 13 18thSt. 17thSt. 16thSt. 15thSt. 11 16 2 2nd Ave. 8 NYU HJD Stuyvesant Square 17 1st Ave. 4 1 10 5 7 14th St. 20 10 13thSt. 3

SPA Services Medical Approval Slip guest satisfaction How are we doing? At NYU Hospital for Joint Diseases we strive to provide quality medical care in an environment of comfort and safety. Your stay with us is very important. If you have had a positive experience or have suggestions for improvement, please let us know through the following methods. Early on in your stay, you will be visited by a member of our Ready Resolve team. The Ready Resolve team is made up of staff members committed to improving our guests stay at the hospital through feedback, follow-up, and immediate response to any areas of concern. As our guest, you know the areas where we are performing well and the areas that need improvement. We depend upon our patients to keep us informed. Approximately two weeks following your stay at NYUHJD, you will receive a survey in the mail. Patient Name Room/Bed # The above named patient is medically able to receive the following SPA service: Name of Service (e.g. Massage, Refelxology, or Reiki) Restrictions include (if any): Physician or Nurse Practioner Signatue Date Thank you for sharing your opinion with us! 12