Transforming America s Essential Hospitals through Leadership America s Essential Hospitals Bruce D. Siegel, MD President & CEO David Engler, PhD Senior Vice President, Leadership & Innovation
Transforming America s Essential Hospitals through Leadership Bruce Siegel, MD, MPH David Engler, PhD November 19, 2013
AMERICA'S ESSENTIAL HOSPITALS Formerly the National Association of Public Hospitals and Health Systems Established in 1981; now more than 200 members The leading association and champion for hospitals dedicated to high-quality care for all, including the most vulnerable Supports members with advocacy, policy development, research, and education Members are at the center of reform 3
ESSENTIAL HOSPITALS INSTITUTE Research affiliate of America s Essential Hospitals, established in 1988 (formerly National Public Health and Hospital Institute) Promotes evidence-based best practices in hospital care Trains senior administrators and clinical leaders Among key topics of study: patient safety, quality improvement, care disparities Includes Transformation Center, a catalyst for innovation to improve quality and safety 4
ORGANIZATION STRUCTURE Research Center Transformation Center 5
Pauline Grant CEO of Broward Health Medical Center Fellows class of 2003
Carol Gomes, MS, FACHE, CPHQ COO at Stony Brook University Hospital Fellows class of 2010
FELLOWS PROGRAM GOALS Increase fellows effectiveness as leaders to create better patient and organizational outcomes. Build knowledge and passion about how leaders behave in highperforming organizations Identify their organization s strengths and gaps in performance Strengthen and use leadership skills to lead transformational change 9
PROGRAM BENEFITS AND RESOURCES The theme of each year s Fellows program is approved by the Essential Hospitals Institute board Each fellow is nominated by a CEO/sponsor Fellows work in teams on projects with CEO/sponsor support Project supports an organizational objective Subscription fees support our direct costs Staff resources Senior VP, program management Program support Consultants 10
WHERE DO FELLOWS COME FROM? More than 500 fellows from more than 90 organizations 11
WHAT DOES A TYPICAL FELLOW LOOK LIKE? Clinical vs. Administrative Administrative 41% Clinical 59% 12
WHAT DOES A TYPICAL FELLOW LOOK LIKE? 13
WHAT DO FELLOWS DO OVER THE COURSE OF THE YEAR? In-person workshops Site visits Networking Surveys: Myers Briggs, HLQAT Group coaching webinars Projects 14
IN-PERSON WORKSHOPS 15
WHAT DO FELLOWS DO OVER THE COURSE OF THE YEAR? In-person workshops Site visits Networking Surveys: Myers Briggs, HLQAT Group coaching webinars Projects 16
PROJECT THEMES AND EXAMPLES Reducing Readmissions Improving HCAHPS Scores Balancing Cost and Quality Alignment of Stakeholders Process Engineering Improving Patient Flow by Coordinating Communication Partnering with Patients and Transforming Culture Toward the Triple Aim- Lowering Radiology Costs, Preserving Quality Communication Strategies Will Drive a Shared Sense of Purpose Reducing Nosocomial MRSA on Acute Care Burn Units 17
ORGANIZATIONAL OUTCOMES AND RESULTS Training future leaders Retain and recruit future members CEO sponsors 18
ORGANIZATIONAL OUTCOMES AND RESULTS Training future leaders Retain and recruit future members CEO sponsors 19
TRAINING FUTURE LEADERS 15 fellows have been promoted to C-suite positions in the past five years. These five fellows are now CEOs at members of America s Essential Hospitals 20
ORGANIZATIONAL OUTCOMES AND RESULTS Training future leaders Retain and recruit future members CEO sponsors 21
RETAIN AND RECRUIT FUTURE MEMBERS Former fellows as faculty Engage new members Fellows become involved with America s Essential Hospitals activities 22
ORGANIZATIONAL OUTCOMES AND RESULTS Training future leaders Retain and recruit future members CEO sponsors 23
SPONSORS Input on curriculum Sponsor newsletter Involved with their fellow throughout the program Serve as faculty 24
FUTURE LEADER? 25