The Baseline of Relationships And the Ascendancy of Imagination In Online Conflict Resolution
Overview Basics Context Details Recap
Basics Bio, Terms & Scope
Teresa Hartnett 100% Virtual Relevant 1997 Virginia-based Europe, North America (20 hr) Creative Exponentials Interdisciplinary teams Digital/paper launches Ownership audits & valuation Related online training Author development And other stuff
Online Telework Virtual teams Virtual (distributed) organizations
Relationships Stakeholders Leader Information Computers
Alternative Dispute Resolution Continuum Informal Problem-Solving Negotiation Mediation Early Neutral Evaluation Arbitration Administrative Decision-Making Judicial Decision-Making Legislative Decision-Making
Alternative Dispute Resolution Continuum Informal Problem-Solving Mediation Negotiation Early Neutral Evaluation Arbitration Administrative Decision-Making Judicial Decision-Making Legislative Decision-Making
Informal ADR Process Principles Informal problem-solving Negotiation Mediation Self-determination Voluntary participation Collaboration Self-driven
Context The Zeitgeist of One
Arc of Awesome 1950 2015
Knowledge Economy ERA ECONOMY RANGE PRODUCTION VALUE Pre-Industrial Agricultural Regional Land Tangible Industrial Labor National Machine Tangible Information Knowledge Global Mind Intangible
Knowledge Economy ERA ECONOMY RANGE PRODUCTION VALUE PRODUCT Pre-Industrial Agricultural Regional Land Tangible Atoms Industrial Labor National Machine Tangible Atoms Information Knowledge Global Mind Intangible Bytes
Arc of Awesome Deux 1950 2015
Personalized Medicine Specialized expert information accessibility Personalized diagnostics Compliance Humanization Gamefication
Personalized Zeitgeist Connectedness Immediacy Autonomy Creativity
Virtual World/Personalized Zeitgeist Process Values Interests Informal problemsolving Negotiation Mediation Self-determination Voluntary participation Collaboration Self-driven Connectedness Immediacy Autonomy Creativity
Details Trends, Best Practices & Relevant Insights
At-Home Work Trend 2005-2014 Telework 103% Self-Employed (2.6%) Non-Incorporated (9.8%) Incorporated 18.7%
Telework Models Individual Departmental Corporate-wide Contractor Cross-Disciplinary
Telework Models Profile Individual Departmental Corporate-wide Contractor Cross-Disciplinary 49-year-old College educated Salaried (exempt, non-union) Management/professional role $58,000 salary Private co > 100 employees
US-Telework 50% hold job with potential for (at least partial) telework. 50% work is accomplished not at office-based desk. 90% workers would like to telework at least part time. 2 to 3 days/week is employee choice. (focus/collaborative blend)
Macro Trends 316,000 disabled Americans (2014) Urban congestion/planning Recession-driven Talent retention/reward
Virtual Teams Outside org chart Expertise diversity Temporary Faster paced Goal oriented Cross-disciplinary
Virtual Corporations Distributed teams Remote companies Telecommuting companies
Virtual Workforce Individuals networked to group Networked individuals comprising team Network of co-located teams Transnational organizations
Virtual Workforce Individual networked to group Networked individuals comprising team Network of co-located teams Transnational organizations Travelers Shift workers Part-timers Matrix accountability Third-party service providers People in same office space
Profiles Telework Virtual 49-year-old College educated Salaried (exempt, non-union) Management/professional role $58,000 salary Private co > 100 employees Mixed range College educated/less homogenous Salaried (exempt, non-union) Management/prof l/clerical/va $40,000 - $200,000 Tech-dominated
Minimal Bricks & Mortar Automattic (WordPress) 235 employees in 29 countries, 174 cities, 36 US states All home-based on flexible schedules Mozilla (Firefox) 13 global offices, home-based employees in 30+ countries If you work best from home, that s not a problem. We can support you anywhere.
Talent Articulate Buffer Upworthy You choose when, where, and how you work. It s all about delivering results. You choose to be at the single place on Earth where you are the happiest, and most productive, and you are not afraid to find out where that is. Work from home, from a coffee shop, from a coworking space anywhere with good enough Internet to do a Google Hangout.
Virtual Workplace Infrastructure Choice YES Complexity Control NO Customer Service Obstacles Community Organized Isolation Coordination Bottlenecks Accessibility Omnipresence Feedback Advise Personalization Favoritism, Apathy Honesty Manipulation Decisiveness Intrusion Respect Paternalism
Best Practices Listening Responsiveness Community Role clarity Engagement Monitoring etraining
Virtual Leadership Living Example Barrier Buster Facilitator Results Catalyst Coach Business Analyzer
Virtual Work Paradox Task orientation reduces interpersonal issues. Task-related conflicts more often devolve into interpersonal conflicts.
Digital Divide Wisdom & Immigrants Visitors & Residents
Education as Precursor Automation of banal or tedious tasks Personalized learning Real-time monitoring, metrics Mobile learning environments, extend learning from school to home Gamefication Quality linked to instructor relationship
Digital Self-Definition Digital Pilot Digital Dabbler Digital Explorer Digital Cyborg Digital Me idigital Digital Dancer Digital Chef
Personalizing Virtual Relationships Games, contest boards Predictable meeting protocols Lunch & Learn Courtesies (e.g., mailing birthday card snail mail) Open dialog areas Virtually focused onboarding and ongoing training Email, meeting, voice mail protocols Visuals (e.g., photos, screen shares, videoconferencing)
More vs. Less Formal ADR Litigation / Legal Less Formal ADR Legal Precedents Singular None Drivers Law / Legal Counsel Self-Determination Cost Higher Lower Pace Drawn Out Can Be Faster Process Formal / Filings & Hearings Informal / Facilitated Style Combative Collaborative Predictability Juries / Judges Vary Closer to Decisions Closure Judgment Solution Relationships Tend toward Ruptured Tend toward Resolved
More vs. Less Formal ADR Litigation / Legal Mediation / ADR Legal Precedents Singular None Drivers Law / Legal Counsel Self-Determination Cost Higher Lower Pace Drawn Out Can Be Faster Process Formal / Filings & Hearings Informal / Facilitated Style Combative Collaborative Predictability Juries / Judges Vary Closer to Decisions Closure Judgment Solution Relationships Tend toward Ruptured Tend toward Resolved
Less Formal ADR Litigation / Legal Mediation / ADR Legal Precedents Singular None Drivers Law / Legal Counsel Self-Determination Cost Higher Lower Pace Drawn Out Can Be Faster Process Formal / Filings & Hearings Informal / Facilitated Style Combative Collaborative Predictability Juries / Judges Vary Closer to Decisions Closure Judgment Solution Relationships Tend toward Ruptured Tend toward Resolved
Recap The Baseline of Relationships and The Ascendancy of the Imagination
Virtual Zeitgeist Process Values Interests Informal problemsolving Negotiation Mediation Self-determination Voluntary participation Collaboration Self-driven Connectedness Immediacy Autonomy Creativity
Thank you! Teresa Hartnett Alexandria VA Teresa@HartnettInc.com