Venture Community Services (Rehabilitative Resources Incorporated) General Information 1 Picker Road Sturbridge, MA 01566 (508) 347-8181 Website www.venturecs.org Organization Contact Paige Mador pmador@venturecs.org Year of Incorporation 1975 1
Statements & Search Criteria Mission Statement Venture Community Services provides support to individuals facing diverse challenges through a compassionate and dedicated workforce using innovative practices that encourage independence, empowerment and opportunity. Background Statement Venture Community Services was originally incorporated under the name South Central Massachusetts Rehabilitative Resources in 1975, following the movement toward deinstitutionalization for people with developmental disabilities. A group of citizens began their journey by fundraising for two years to purchase two properties that would serve as communitybased residential programs for individuals transitioning out of institutional settings. These two homes became the very first residential programs in Worcester County for people with disabilities transitioning from Belchertown State School. After the success of their first two homes, the group decided to begin their own company and offer other services. The agency opened a group home in Webster, which became the first licensed adolescent group home in Massachusetts. The agency also started the first family support in-home teaching program in Worcester County. The agency continued to grow, opening more residential programs across the state. In 1999, the agency shortened its name to Rehabilitative Resources, reflecting the expansion of its services across Massachusetts. The organization continues to increase the number of programs offered to accommodate this growth and has been leading the way in designing and constructing handicapped-accessible homes. Over the years, the organization has continued to develop new programs that promote independence and a higher quality of life for individuals with disabilities, such as Supported Employment, Adult Foster Care, Shared Living, and Individual Supports. In January 2015, Rehabilitative Resources officially changed its name to Venture Community Services. This update represents the agency s commitment to remaining an industry leader in providing compassionate and cutting edge supports to individuals and families across Massachusetts. 2
Impact Statement Venture's most notable accomplishment in recent years was a hugely success re-naming and rebranding process, in which the organization changed its name from Rehabilitative Resources to Venture Community Services. In 2015, the agency celebrated 40 years of service to individuals and families with disabilities. While our historical foundation is sound, our future will see a new dawn shaped by a visionary leadership team and supported by the core values of honesty, respect, integrity, innovation, and compassion. Our ongoing commitment to innovative growth initiatives will ensure that individuals and their families have access to the opportunities they deserve. Venture is also proud to have recently expanded the Quality Assurance department with the hiring of additional clinical and behavioral specialists, which offers more support to program participants and additional training opportunities for staff members. The agency has also developed a comprehensive Employee Recognition Program, Employee Wellness Program and Assistive Technology Committee. In addition to continuing to provide compassionate, person-centered services that assist individuals and families in reaching their goals, Venture has identified the following objectives: 1. Open additional community day programs to increase the safety net for individuals not currently receiving services 2. Expand autism services and education 3. Collaborate with other like-minded organizations to expand services across the Commonwealth 4. Develop training services for community providers 5. Develop a community-based Autism Support Center featuring a resource library, family support groups, training, and education to families of children with autism in Worcester County at our new facility in Uxbridge 6. Foster partnerships with school systems to provide support for children, families, and transitioning adults 7. Increase transportation services to under-served areas 8. Enhance our therapeutic yoga program by adding more instructors and teaching additional adaptive yoga classes 9. Encourage greater community involvement and meaningful integration for program participants 10. Enrich the agency's Mentor Program to encourage employee growth and provide career opportunities Needs Statement Venture Community Services seeks community partnerships with individuals and businesses that believe in their mission. The agency requests donations during its annual appeal each fall, but the need for financial support is year-round. Despite the agency's overwhelming success working with state funded contracts and Mass Health, there are still many items and experiences that state funding cannot possibly provide. State contracts only cover staffing and basic necessities for the individuals we serve, not the experiences that create a full and meaningful life. That is where our organization can step in - with valuable fundraising dollars, we are able to provide our participants with adaptive equipment and experiences that can enhance their quality of life, allow them to live in their community of choice, and create a spirit of inclusion among their peers. Venture also seeks sponsorships for its three annual events and invites members of the community to support the organization by attending the agency's fundraising events. Venture also gladly accepts donations in-kind, such as adaptive equipment and assistive technology, like ipads and adaptive sports equipment. 3
CEO/Executive Director Statement The past year at Venture has been very busy, yet successful. Programming expanded as the agency finished building its newest home in Rutland and welcomed four young men into their beautiful house. Venture recently also opened another home in Franklin through a partnership with the Franklin Housing Authority and the Department of Developmental Services. We also continue to see growth of our Shared Living Program, and our community day programs received a three-year accreditation from the Commission on Accreditation of Rehabilitation Facilities. We expect to continue our development in the coming year with new programs and expanded services, particularly with regard to autism and day programs. In early November, Venture was the recipient of a distinguished award when the company was named an Employer of Choice by the Employers Association of the Northeast. This award is given to companies that demonstrate a commitment to empowering and valuing employees through a compassionate and supportive workplace. The award, coupled with another award bestowed by the Worcester Business Journal last year, is validation that Venture's ongoing dedication to the many professionals who provide vital supports to the people in Venture programs. We are truly fortunate to have such a talented group of professionals who make a positive difference every day in the lives of the individuals we support. These awards reaffirm our responsibility to recognize the important work being done by so many people. Even with all of our recent successes, the agency must be ever mindful of the future. There is a growing need for vital programming and we have an obligation to meet this challenge. Working with various funding sources, we will continue to explore different ways to assist people of all ages living with autism. We are committed to developing innovative and creative support services that will help the Commonwealth to efficiently assist a growing population of people in need. In early 2017, the agency will be amending its strategic plan to reflect the the development of programs that utilize enhanced therapeutic techniques and maximize the use of assistive technology. In addition, Venture will continue working with trade associations to constantly advocate on behalf of the men and women who work incredibly hard every day to provide the people we support with opportunities and dignity. Board Chair Statement I understood at an early age how much of a need for services there was for individuals with disabilities and their families. When I began volunteering with children with developmental disabilities, I realized that they would need someone to advocate for them in the future to help them become productive members of their communities and that is exactly what Venture Community Services does. When I was approached about joining the Board, I felt that it would be a great opportunity to give back. Service Categories Developmentally Disabled Services/Centers Geographic Areas Served Commonwealth of Massachusetts Please review online profile for full list of selected areas served. 4
Programs Community Residences Description Community-based residential supports Budget Category Human Services, General/Other Population Served Adults,, Program Short Term Success Program Long term Success Program Success Monitored By Examples of Program Success Successful integration into the community Provide independence for adults with developmental disabilities while assisting them in integrating fully into their communities. State audits as well as client and guardian satisfaction surveys Successful operation of 45 community residences with satisfactory audits 5
Management CEO/Executive Director Executive Director Term Start Jan 2014 Email Mr. Michael Hyland mhyland@venturecs.org Experience Hyland brings 20 years of extensive experience to Venture and a sound history of nonprofit leadership, advocating for people of all abilities and the direct care staff that support them. He most recently served as the Vice President of Adult Programs at Kennedy Donovan Center where he oversaw the comprehensive clinical models supporting adults with developmental disabilities and youth with histories of abuse, abandonment and disabilities. Prior to that, he was the Director of Clinical Residential Services at South Middlesex Opportunity Council and a Program Director for Wayside Youth and Family Support Network. I am honored and excited for the opportunity to join Venture s team of dedicated people that are working hard to support some of the most vulnerable and at risk people in the state. said Hyland. I m also looking forward to working with our partners, board of directors, funders, and communities across the Commonwealth while upholding Venture s solid reputation and commitment to people with disabilities and their families. Mike s strong commitment to ensuring people with disabilities have access to the opportunities they deserve coupled with his ability to lead innovation and growth initiatives make him a great addition to the Venture team. said Donna Peters, President of the Board of Directors. Hyland earned his Master s in Social Work and his Bachelor of Arts in Mass Communications from Boston College. Co-CEO Experience Former CEOs Name Term Mr Michael W Coughlin Jan 2013 - Oct 2013 Bonita J Keefe-Layden Oct 1977 - Aug 2012 Senior Staff Dorothy Cote Title Executive Vice President & Chief Financial Officer 6
Experience/Biography Dot has been with the agency for more than 30 years, and most recently served as interim President and CEO while the agency's Board of Directors undertook a nationwide search for a new Chief Executive Officer. She was promoted to Executive Vice President in January 2013. Dot began working at Venture in 1982, and has overseen its growth from a small, regional nonprofit to a $32 million agency with a statewide presence. Kerrie Mason Title Experience/Biography Vice President of Marketing Kerrie has been working as the marketing director for Venture since 2004. In October 2013, she was promoted to Vice President of Marketing. Kerrie is responsible for community relations, producing printed marketing materials, advertising, communications, and managing the organization's social media presence. Kerrie also spearheaded a major rebranding process to produce a new name, logo, and mission statement for the organization. Prior to her position at Venture, she worked as a Marketing & Events Manager for the Public House Historic Inn in Sturbridge, Massachusetts and as a Channel Marketing Manager for Digital Equipment Corporation in Acton, Massachusetts. Kerrie holds a Bachelor of Arts in Marketing from Westfield State University. Kevin Hughes Title Vice President of Day Services Experience/Biography Kevin is responsible for the creation and implementation of innovative programming to ensure individuals receive access to opportunity at their community day program. Previously, Kevin worked as a Behavior Analyst for the agency. He holds a Bachelor of Science in Psychology from Bridgewater State University and a Master of Arts in Clinical Psychology from the University of Massachusetts at Dartmouth. He completed further post graduate work at Western New England University in Springfield, Massachusetts in order to fulfill the requirements necessary to receive his Board Certified Behavior Analyst Certificate. Tiffany Breau Title Experience/Biography Vice President of Facilities & Information Technology Tiffany, who has been with the agency since 2002, oversees property management for the organization's Sturbridge headquarters and day program, its day program in Leominster, and the 44 residences it operates from western Massachusetts to suburban Boston. She also coordinates communications and technology among all of Venture's properties. She previously worked as the Executive Assistant to the agency's CEO. 7
Kyle Murray Title Experience/Biography Vice President of Quality Assurance & Clinical Services Kyle is responsible for implementing an effective, continuous improvement plan that will ensure the health and safety of individuals supported by Venture. Murray brings 20 years of extensive experience to the organization and a sound history of overseeing clinical services for various human services populations. He most recently served as the Director of Neuro- Behavioral Services at the Neuro Rehab Center in Worcester, where he oversaw a department that supported individuals with traumatic brain injuries and mental health concerns. Prior to that, he was the Director of Residential Services as Aditus, Inc., a Program Director at Brightside for Children and Families, and the Director of Behavioral Services at Options Unlimited. Kyle earned a Bachelor of Arts in Psychology from Quinnipiac University in Hamden, Connecticut and a Master of Science in Counseling Psychology from Capella University. Bruce Leger Title Vice President of Human Resources & Professional Development Experience/Biography Pamela Sampson Title Vice President of Community & Affiliate Services Experience/Biography Kathleen Laplante Title Vice President of Health Services Experience/Biography Staff Information Full Time Staff Part Time Staff Volunteers Contractors Retention Rate 461 269 30 0 81% Staff Demographics - Ethnicity African American/Black Asian American/Pacific Islander Caucasian 348 3 265 8
Hispanic/Latino 16 Native American/American Indian 1 Other 0 0 Staff Demographics - Gender Male Female Unspecified 299 334 0 Formal Evaluations CEO Formal Evaluation CEO/Executive Formal Evaluation Frequency Senior Management Formal Evaluation Senior Management Formal Evaluation Frequency NonManagement Formal Evaluation Non Management Formal Evaluation Frequency Annually Annually Annually Plans & Policies Organization has a Fundraising Plan? Organization has a Strategic Plan? Years Strategic Plan Considers Does your organization have a Business Continuity of Operations Plan? Management Succession Plan? Organization Policy and Procedures Nondiscrimination Policy Whistleblower Policy Document Destruction Policy Directors and Officers Insurance Policy Is your organization licensed by the Government? Under Development Under Development 5 No Under Development Awards Awards Award/Recognition Organization Year Employer of Choice Employers Association of the Northeast 9 2016 Top Workplace Worcester Business Journal 2015
External Assessments and Accreditations Assessment/Accreditation Commission on Accreditation of Rehabilitation Facilities (CARF) - Adult Day Services - 3 year Year 2010 10
Board & Governance Board Chair Board Chair Mrs. Donna Peters Company Affiliation None Term Jan 2014 to 0 Email dmpeters9@verizon.net Board Members Name Affiliation Status Mrs. Kathleen Charette Thompson Public Schools Voting Mrs. Andrea Cropley Southbridge Board of Education Voting Mrs. Laurie Downes Elms College Voting Mr. Carl Ekman Charlton Police Department Voting Ms. Gail Fanning Community Volunteer Voting Mr. Paul Kolesnikovas Law Office of Paul Kolesnikovas Voting Mrs. Patricia Lamoureux Community Volunteer Voting Mrs. Donna Peters Community Volunteer Voting Mr. Richard Whitney American Optical Voting Board Demographics - Ethnicity African American/Black 0 Asian American/Pacific Islander 0 Caucasian 8 Hispanic/Latino 0 Native American/American Indian 0 Other 0 0 Board Demographics - Gender Male Female Unspecified 3 6 0 Board Information Board Term Lengths Number of Full Board Meetings Annually Written Board Selection Criteria? 3 12 No 11
Written Conflict of Interest Policy? Percentage Making Monetary Contributions Constituency Includes Client Representation 90% 12
Impact Goals Venture Community Services is committed to providing compassionate, person-centered services that assist individuals with disabilities and their families in reaching their goals in their community of choice. As leaders in our industry, our mission is to empower not only the individual, but the lives of those who care for them. When we are responsive to the needs of those we support, we foster a more clear vision of what is possible, enabling us to continually develop creative strategies, programs, and resources that create and sense of self-awareness and pride born from accomplishment. We are committed to this mission because we believe everyone deserves opportunity and respect. We look beyond disabilities and set our focus on capabilities. Through our broad reach, services, and expertly trained professionals, we are committed to expanding possibilities in the care and offerings we provide. We believe it is our responsibility to take an innovative and visionary approach that empowers and assists individuals and their families. Venture defines success through the bench marking of strategic goal accomplishment, data analysis, staff orientation testing scores, staff evaluations, and satisfaction surveys completed by individuals served as well as their families and guardians. Venture also analyzes fiscal reports and overall implementation of the agency's strategic plan. The Quality Assurance department develops statistics from data collected and responds to challenges with the addition of new systems. Key staff members from the department meet regularly to review progress, identify concerns, and resolve issues that require action. Venture also greatly values the input of the individuals supported. The agency also has an active Human Rights Committee that conducts site visits and reviews behavior plans. Venture defines success through the progress of the individuals supported - physical, mental, and emotional health, positive experiences, effective integration into the community, increased independence, and the accomplishment of personal goals. Strategies We are setting the standard in individualized care. We strongly believe that professional development is necessary for professional and personal growth, which is why we provide continuous education and training opportunities that enrich our employees and improve their skills. Additionally, our personalized approach focuses on goals that emphasize the individuality of each person we support. We provide opportunities that help each individual to live their best life. We are devoted to helping those we support navigate the path toward achieving self-determination and their maximum level of independence. We are also invested in innovation. From individualized support to cutting-edge facilities, we are committed to continuous improvement through innovative practices and a visionary approach. We are always exploring new treatment options for people with disabilities - this is just one example of our commitment to groundbreaking levels of care. We empower people to live in and be a part of the fabric of the communities we serve, which is why we encourage and advance partnerships within a community that support and perpetuate our mission and vision to provide a comprehensive range of programs, essential services, and support to individuals and their families. 13
Capabilities Venture has a long history of success in opening and operating impressive group homes and continues to increase the number of programs offered to accommodate significant growth. Over the years, the organization has continued to develop new programs that promote independence and a higher quality of life for individuals with disabilities. Venture has forged successful and productive relationships with many offices of the Department of Developmental Services and has a history of collaboratively with service coordinators to provide the best support possible. Venture currently operates 43 community residences, two community day programs, and services such as supported employment and shared living across Massachusetts, providing services to more than 270 individuals. Additionally, all direct support professionals are trained extensively - Venture provides 60 hours of training to its newly hired employees, which focuses on providing behavioral, medical, and therapeutic supports. Venture employs nearly 700 people, many of whom have ten or more years of experience working with this population. 14
Financials Fiscal Year Fiscal Year Start July 01, 2017 Fiscal Year End June 30, 2018 Projected Revenue $32,121,675.00 Projected Expenses $30,934,685.00 Endowment? No Credit Line? Reserve Fund? No Months Reserve Fund Covers 0 Detailed Financials Revenue and Expenses Fiscal Year 2014 2013 2012 Total Revenue $28,035,111 $25,237,533 $23,493,484 Total Expenses $26,841,046 $24,505,671 $22,986,211 Revenue Sources Fiscal Year 2014 2013 2012 Foundation and Corporation -- -- -- Contributions Government Contributions $25,779,348 $21,052,519 $19,680,097 Federal -- -- -- State $20,783,836 $18,374,160 $17,251,218 Local -- -- -- Unspecified $4,995,512 $2,678,359 $2,428,879 Individual Contributions $196,089 $74,966 $158,076 Indirect Public Support -- -- -- Earned Revenue $1,903,486 $3,958,265 $3,423,365 Investment Income, Net of Losses $6,631 $8,873 $4,215 Membership Dues -- -- -- Special Events -- -- -- Revenue In-Kind -- -- -- Other $149,557 $142,910 $227,731 15
Expense Allocation Fiscal Year 2014 2013 2012 Program Expense $24,137,311 $21,774,892 $20,204,303 Administration Expense $2,283,466 $2,200,851 $2,206,416 Fundraising Expense $420,269 $529,928 $575,492 Payments to Affiliates -- -- -- Total Revenue/Total Expenses 1.04 1.03 1.02 Program Expense/Total Expenses 90% 89% 88% Fundraising Expense/Contributed Revenue 2% 3% 3% Assets and Liabilities Fiscal Year 2014 2013 2012 Total Assets $19,419,898 $18,605,128 $18,044,932 Current Assets $5,293,703 $3,210,511 $14,796,197 Long-Term Liabilities $8,377,027 $8,805,363 $9,204,799 Current Liabilities $2,370,853 $2,321,812 $2,094,042 Total Net Assets $8,672,018 $7,477,953 $6,746,091 Short Term Solvency Fiscal Year 2014 2013 2012 Current Ratio: Current Assets/Current Liabilities 2.23 1.38 7.07 Long Term Solvency Fiscal Year 2014 2013 2012 Long-Term Liabilities/Total Assets 43% 47% 51% Top Funding Sources Fiscal Year 2014 2013 2012 Top Funding Source & Dollar Amount -- -- -- Second Highest Funding Source & Dollar -- -- -- Amount Third Highest Funding Source & Dollar Amount -- -- -- Capital Campaign Currently in a Capital Campaign? No Comments Foundation Staff Comments Financial summary data in the charts and graphs above is per the organization's audited financials. Contributions from foundations and corporations are listed under individuals when the breakout was not available. Created 08.25.2018. Copyright 2018 The Boston Foundation 16