r.1:k1 Walsall Clinical Commissioning Group Improving urgent care services in Walsall Questionnaire 14 August - 22nd September 2017 1
Contents Urgent Care Page 3 Why change? 4 Our plans for change 6 What do you think? 9 About you 16 Thank you 22 For more information 23 2
Urgent Care --- lmprovin9 urg~nt care services m Walsall --,....,2M... 20t7 This document is about our plans to change urgent care services in Walsall. Urgent care is for minor illnesses or injuries: Where your life is not at risk You cannot wait to see your local doctor (GP) If you need urgent care currently you can: Go to the Urgent Care Centre in the town centre Go to the Urgent Care Centre at Manor Road Hospital Use the GP Out of Hours Service - by dialling 111 Get advice from dialling 111 3
Why change? Since Urgent Care Centres were set up things have changed: NHS 111 has improved. It can now arrange appointments with the Out of Hours GP service The Government wants us to have new Urgent Treatment Centres, open 12 hours a day, seven days a week Fewer people have been using the Urgent Care Centre in the town centre than we expected More people are using the Urgent Care Centre at Manor Hospital than we expected People say that the different urgent care services are confusing. They don t know which to choose Too many people are going straight to the Accident and Emergency (A&E) department at Manor Hospital 4
We want to make it easier for people to reach the right service first time. We need to reduce the number of people going to A&E when their life is not at risk. We can ask these people to go to the Urgent Care Centre at Manor Hospital as it is in the same building. We currently spend over 1million on the Urgent care centre in the town centre. We could use some of this money to improve the Urgent Care Centre at Manor Hospital. 5
Our plans for change Option 1 Current urgent care services remain the same This option means that the two urgent care centres in the town centre and Manor Hospital would remain open. GP out of hours and NHS 111 services would remain the same. People would still find urgent care services complicated. We wouldn t be able to upgrade the Urgent Care Centre at Manor Hospital to be an Urgent Treatment Centre. 6
Option 2 - The Urgent Care Centre in the town centre is closed. We create an Urgent Treatment Centre at Manor Hospital. This is our favourite option. This option would mean that: Fewer patients will need to go to A&E which will reduce waiting times. We would save about half a million pounds. There would be no urgent care centre in the Town centre. Patients would have to see their own GP, phone 111 or go to the Urgent Treatment Centre at Manor Hospital. People have some problems with parking at Manor Hospital 7
Option 3 Reduce the opening hours for the Urgent Care Centre in the town centre. The Urgent Care Centre at Manor Hospital, GP out of hours and NHS 111 services would remain the same. This option would mean that: People would still find urgent care services complicated We wouldn t be able to upgrade the Urgent Care Centre at Manor Hospital to be an Urgent Treatment Centre We would save a smaller amount of money 8
What do you think? A: Your views on our options 1. Which option do you think best meets the urgent care needs of the people of Walsall? Option 1 Current urgent care services remain the same Option 2 The Urgent Care Centre in the town centre is closed and an Urgent Treatment Centre is created at Manor Hospital Option 3 Reduce the opening hours for the Urgent Care Centre in the town centre Why do you like that option? 9
2. What will it mean for you if the services stay the same? No difference It will be better - please say how It will be worse - please say how 3. What will it mean for you if the Urgent Care Centre in the town centre is closed? No difference It will be better - please say how It will be worse - please say how 10
4. What will it mean for you if the Urgent Care Centre in the town centre is open for less time? No difference It will be better - please say how It will be worse - please say how 5. If the Urgent Care Centre in the town centre reduces it s hours, what time do you think it should be open? 8am-6pm, 7 days a week 8am-6pm, Monday-Friday 6pm-10pm, Monday to Friday and 8am-10pm at the weekend Other, please say 11
6. How much do you agree with these principles? Principles are the main ideas that we use when we decide what to do. a. To make services easier to use so that people reach the right service first time @ @ Agree Strongly I don t strongly Agree Not sure isagree disagree want to say b. To have fewer people going to the Accident & Emergency (A&E) epartment at Manor Hospital when their life is not at risk @ @ Agree Strongly I don t strongly Agree Not sure isagree disagree want to say 12
c. To give people in Walsall the same good care as the rest of the country @ Agree Strongly I don t strongly Agree Not sure isagree disagree want to say d. To make the best use of limited NHS funding @ Agree Strongly I don t strongly Agree Not sure isagree disagree want to say e. To make the best use of services @ Agree Strongly I don t strongly Agree Not sure isagree disagree want to say 13
7. Is there anything else we should think about? 14
8. Are you answering these questions on behalf of an organisation? Yes No If you ticked Yes what is the name of the organisation?... o 9. How did you find out about this consultation? A poster At your local doctor s (GP) surgery The library A newspaper On social media - Facebook or Twitter At a drop in event On the radio On a website A friend or family member told me Other - please say what 15
About you ~-.. l) Jasmin Baines postcode? ( ) 16HighStreet ------ Please answer these questions. Your answers will help us to make sure that we are getting the views from all the different communities in Walsall. Question 1: What is the first part of your Question 2: Are you Male Female.. Transgender I prefer not to say Question 3: If you are female, are you pregnant or have you given birth in the last year? Yes I prefer not to say.~, I prefer not to say No Question 4: How old are you? Under 16 16-24 25-34 35-59 60-74 Over 74 16
Question 5: What is your ethnic group? White British Gypsy or Irish Traveller Irish Any other white background - please say. ( ) Mixed race White and Black Caribbean White and Black African White and Asian Any other mixed race background - please say ( ) Asian Indian Bangladeshi Pakistani Chinese Any other Asian background - please say ) 17
Black African Caribbean Any other Black background - please say ( ) Any other ethnic group Arab Any other ethnic group - please say l ( ) Question 6: o you look after, or support any family members, friends or neighbours because o they are disabled? --------...---- No they are very old? I d prefer not to say Other - please say ( ) 18
Question 7: Are your day-to-day activities limited because of any of these health conditions? Poor vision Poor hearing ifficulty in walking or climbing stairs Using your arms and hands Learning disability ifficulty with remembering things Getting very tired all the time Autism, Attention definition disorder or Asperger s No I prefer not to say Another condition or illness - please say 19
Question 8: Are you Bisexual - attracted to both men and women Heterosexual or straight- attracted to people of the opposite sex Gay - attracted to people of the same sex Lesbian - women who are attracted to women I prefer not to say : Other - please say --- 20
. o Question 9: Are you Single Married Living together Separated ivorced Widowed I prefer not to say Another type of relationship - please say c-----) Question 10: What is your religion or belief? No religion Baha i Hindu Jewish Sikh O Other - please say Buddhist Christian Jain Muslim _ C ) Prefer not to say 21
Thank you Thank you for your views. Please now send your answers back to us by post to: Freepost NHS QUESTIONNAIRE RESPONSES That is all you need to write on the envelope. You don t need a stamp. CAPITAL LETTERS Please make sure you write in capital letters so the post office machines can read the address. Friday 22 September Please send the questionnaire back to us by Friday 22nd September. 22
For more information If you need more information please contact us at: Post: NHS Walsall Clinical Commissioning Group Jubilee House Bloxwich Lane Walsall WS2 7JL Telephone: 01922 618388 E-mail: getinvolved@walsall.nhs.uk Easy read by easy-read-online.co.uk 23