3HP A WAY TO DO IT INITIATION OF 3HP IN A STATEWIDE TB PROGRAM MISSISSIPPI STATE DEPARTMENT OF HEALTH

Similar documents
Prevent the transmission of tuberculosis (TB) and cure individuals with active TB disease

Prevent the transmission of tuberculosis (TB) and cure individuals with active TB disease

Overview: TB Case Management and Contact Investigation

Public Health/Primary Care Collaboration: Success Strategies in Denver

2/8/2017 TB RISK ASSESSMENT OVERVIEW. To identify adults with infectious tuberculosis (TB) to prevent from spreading TB HISTORY

Diana Fortune, RN, BSN has the following disclosures to make:

Directly Observed Therapy for Active TB Disease and Latent TB Infection

The Role of Public Health in the Management of Tuberculosis

Tricks of the Trade: Strategies for Pediatric TB Case Management

Directly Observed Therapy and Case Studies Bridget Konz, RN September 28, 2011

902 KAR 20:200. Tuberculosis (TB) testing for residents in long-term care settings.

Florida Tuberculosis System of Care

Key elements of the program discussed in the following pages include: Appropriate use of data with community leaders and local politicians

Administrative Without, TB control fails. TB Infection Control What s New? Early disease prevention Modern cough etiquette

Fundamentals of Nursing Case Management

TB PREVENTION AND CONTROL: WORKING WITH THE HOMELESS

902 KAR 20:205. Tuberculosis (TB) testing for health care workers.

Tuberculosis Indicators Project (TIP) Overview

Kentucky TB Prevention & Control Program. Special Edition

STANDARDS OF CARE HIV AMBULATORY OUTPATIENT MEDICAL CARE STANDARDS I. DEFINITION OF SERVICES

Case Study of a Non-compliant TB Patient

COLLABORATIVE PRACTICE SUCCESSES IN PRIMARY CARE

Practical Aspects of TB Infection Control

New Jersey Administrative Code Department of Health and Senior Services Title 8, Chapter 57, Communicable Disease

Management of patients with TB/HIV Gunta Kirvelaite

SESSION 1: INTRODUCTION TO DOT

Partnerships for Success: Laboratories and Programs Meeting the Challenge. Partnerships During a TB Outbreak

Tuberculosis Prevention and Control Protocol, 2018

Tackling the challenge of non-adherence

CASE MANAGEMENT POLICY

Strategies to Improve the Use of Medicines Standard Treatment Guidelines

AIRBORNE PATHOGENS. Airborne Pathogens: Microorganisms that may be present in the air and can cause diseases in exposed humans.

Tuberculosis (TB) risk assessment worksheet

Disclosures. Platforms for Performance: Clinical Dashboards to Improve Quality and Safety. Learning Objectives

Establishing an HIV/AIDS Pharmacy Practice in an Underserved Inner City Environment Facilitators and Barriers

TUBERCULOSIS TABLE OF CONTENTS TUBERCULOSIS CONTROL PLAN...2 ADMISSIONS...3 PROSPECTIVE EMPLOYEES...5

SOCIAL AND BEHAVIORAL SCIENCES EXERCISE 1: Explaining Health Behavior with the Health Belief Model- Screening for Latent Tuberculosis Infection

Patient Interview/Readmission Chart Review. Hospital Review:

Medication Related Changes Phase 1&2

Bridging practice and research: A Survey of evidence-based practices used in HIV Care for linkage, retention and adherence support

Antimicrobial Stewardship Program in the Nursing Home

Hello. Welcome to this webinar titled Preventing and Controlling Tuberculosis in Correctional Settings.

SERVICES COVERAGE LIMITS/ EXCLUSIONS Alcohol, Drug, and Substance Abuse Services

How is the role of the tuberculosis nurse pivotal in the multidisciplinary team?

Initiating a Contact Investigation

Theradex Audit 2013: Findings & Corrective Action

Aldijana Avdić, BSN, RN, PBMS, CPHQ Assistant Director, Patient Safety and Privacy 1

PROJECT GRANTS AND COOPERATIVE AGREEMENTS FOR TUBERCULOSIS CONTROL PROGRAMS TUBERCULOSIS CONTROL PROGRAMS

Julian Surey TB Nurse Specialist

Introduction to Infection Prevention and Control (IPC) Open Call Series #1 Surveillance

Articles of Importance to Read: UnitedHealthcare Goes Live With 13th Edition of Milliman Care Guidelines. Summer 2009

Repeat Prescribing for Practice Staff. Richard Hassett Prescribing Support Technician Inverclyde CHP

Introducing New TB Medicines and Regimens: Is Success Driven by Systems? Chinwe Owunna Antonia Kwiecien Dumebi Mordi

Expiry Date: January 2009 Template Version: Page 1 of 7

What is TB? Prevention is better than cure. You can get latent or active TB even if you have had a BCG vaccination

PROJECT GRANTS AND COOPERATIVE AGREEMENTS FOR TUBERCULOSIS CONTROL PROGRAMS TUBERCULOSIS CONTROL PROGRAMS

Medido, a smart medication dispensing solution, shows high rates of medication adherence and potential to reduce cost of care.

Contact Xofigo Access Services Today for Reimbursement Support

2017 Congestive Heart Failure. Program Evaluation. Our mission is to improve the health and quality of life of our members

UTILIZATION MANAGEMENT AND CARE COORDINATION Section 8

TB Elimination. Respiratory Protection in Health-Care Settings

PROJECT GRANTS AND COOPERATIVE AGREEMENTS FOR TUBERCULOSIS CONTROL PROGRAMS TUBERCULOSIS CONTROL PROGRAMS

Recommendations from the Minnesota Department of Health (MDH) for Completing the CDC Facility TB Risk Assessment Worksheet

Patient Safety Course Descriptions

COA ADVANCED PRACTICE PROVIDER CALL

MODULE 8 1. Module 8 Learning Objectives. Adolescent HIV Care and Treatment. Module 8: Module 8 Learning Objectives (Continued) Session 8.

Meaningful Use Hello Health v7 Guide for Eligible Professionals. Stage 1

A Pharmacist Network for Integrated Medication Management in the Medical Home

Croydon Health Services NHS Trust (Working in Partnership) Shared Care Guideline: Prescribing Agreement

MAGELLAN UNIVERSAL SERVICES LIST - Includes Preferred HIPAA Compliant Codes. UB-04 Revenue Codes

Education Specialist Credential Program Application Full or Part Time. Student Information. Program Information. Field Placement (EHD 178)

This session will: At the end of this presentation, participants will be able to: The Federally Qualified Health Center s Mission

Mahoning County. TUBERCULOSIS ELIMINATION PLAN Mahoning County General Health District Board of Health Edition

Patient Safety: 10 Years Later Why is Improvement So Hard? Patient Safety: Strong Beginnings

Transitions of Care: From Hospital to Home

Comprehensive Medication Management (CMM) for Hypertension Patients: Driving Value and Sustainability

TUBERCULOSIS INFECTION CONTROL

Using Electronic Health Records for Antibiotic Stewardship

Falcon Quality Payment Program Checklist- 2017

Protocol: Name of supervising ED provider: Name of RDTC Faculty: Disposition: Date: / / Time: : (military)

Improving patient safety and infection. Patient Safety Forum Dr J Coleman 1 ELECTRONIC PRESCRIBING AND CLINICAL DECISION SUPPORT (CDS)

Understanding Antimicrobial Stewardship: Is Your Organization Ready? A S H LEIGH MOUSER, PHARM D, BCPS

Executive Summary: Davies Ambulatory Award Community Health Organization (CHO)

Risk of TB infection among HCWs in the era of HIV and MDR-TB. Madhukar Pai, MD, PhD Assistant Professor of Epidemiology McGill University Montreal

War on Warfarin: Integrating DOACs into your Anticoagulation Service

Checklists for Preventing and Controlling

Role of Clinical Pharmacist in Primary Care Clinic HYOJIN SUNG, PHARM.D SALEM HEALTH MEDICAL GROUP OSMA ANNUAL CONFERENCE APRIL 14, 2018

Registry eform Data Entry Guidelines Version Apr 2014 Updated for eform on 20 Jun 2016

MHA/OHA HIIN Antibiotic Stewardship/MDRO Collaborative

Literature review: pharmaceutical services for prisoners

Objective Competency Competency Measure To Do List

PATIENT GROUP DIRECTION (PGD) FOR Metronidazole 400mg Tablets

? Prehab, immunonutrition. Safe surgical principles. Optimizing Preoperative Evaluation

FAST. A Tuberculosis Infection Control Strategy. cough

Expiry Date: January 2009 Template Version: Page 1 of 7

The Impact of CPOE and CDS on the Medication Use Process and Pharmacist Workflow

ASSEMBLY, No STATE OF NEW JERSEY. 218th LEGISLATURE INTRODUCED FEBRUARY 8, 2018

Understanding Health Care in America An introduction for immigrant patients

Antibiotics - Are they OVERUSED? 4/6/2018. Antibiotic Stewardship Key Clinical Strategies for Successful Outcomes. Pathway Health 1.

Attitudes Toward Managing Latent TB Infection in Primary Care

Transcription:

3HP A WAY TO DO IT INITIATION OF 3HP IN A STATEWIDE TB PROGRAM MISSISSIPPI STATE DEPARTMENT OF HEALTH NTCA April 2017, Atlanta GA TB Education and Training Projects: Updates from the Field August 10, 2017

I. Remind - 3hp study (ATS 5/2011, NEJM 12/2011 II. How our state piloted 3hp then moved to statewide use III. Issues/protocol to address when establishing and first starting a 3hp program AND HCW Education, Expertise, Settings?Missed doses?drug interactions?side effects IV. Completion Rates

ALREADY HAVE THE WHY DO 3HP- ATS 5/2011 3HP VS INH Self admin-reported 2011 7731 participants (Double blind randomized controlled trial) No statistical difference in TB disease outcomes 3HP higher completion rates versus INH (82% vs 69%) Less hepatotoxicity with 3HP(0.4% vs 2.4%) Treatment limiting adverse effects more common with 3HP (4.9 vs 3.7)

2017 High Rate of Treatment Completion in Program Settings with 12-Dose Weekly Isoniazid and Rifapentine (3HP) for Latent Mycobacterium tuberculosis Infection. Clin Infect Dis. May 2017; Multiple real life program settings with excellent completion rates over 2 year period

CID 5/17 RESULTS 3,327 persons started 3HP 3,288 eligible to complete treatment 39 stopped treatment for contraindication 421 (13%) discontinued treatment 2,867 (87%) completed treatment 246 (58%) discontinued with symptoms 175 (42%) discontinued for other reasons

MISSISSIPPI-2.9 MILLION POP Centralized agency 82 counties arranged in 9 districts governed by State Agency TB protocol (Now consolidated into 3 districts with budget cuts) County Health clinics do TB Infection testing (QFT or TST) for Contacts and any HIV patient identified by the health department We do not do testing for other reasons unless paid for by patient, but We offer TBI treatment to any with + QFT or TST if not considered a false positive Cost is to health department after any charges to insurance or Medicaid

Number of TBI Patients MISSISSIPPI TB INFECTION(TBI) PATIENTS 1991-2011 4000 3500 3hp pilot Started June 2011 3000 2500 2000 1500 1000 500 0 91 93 95 97 99 '01 '03 '05 '07 '09 '11 Year of Diagnosis

Completion Percentage MISSISSIPPI OVERALL COMPLETION OF TBI THERAPY 1988-2011(PRE 3HP) 100 90 3hp pilot Started 80 70 MS Goal 60 50 40 88 91 94 97 '00 '03 '06 '09 Year of Diagnosis Goal 85%

MISSISSIPPI STATE DEPARTMENT OF HEALTH Always the question what can we do better for patients and for program In 2011 - What will it take to try 3hp? Will nurses/clinicians/patients accept new regimen? Will we have adverse events? and then we will be the first to see?

3HP PILOT PROPOSED TO HEALTH DEPARTMENT ADMINISTRATION

PROS-2011 12 weeks vs. 9 months Promise of higher completion rates Non-inferior-possibly superior long-term protection

CONS-2011 Medication more expensive 3 months rifapentine apprx. $156.00 (Price now less $6 per week $70.92 for 12 doses Requires 12 vs. 9 nursing visits when compared to 9INH SA Possibly greater risk of hypersensitivity reaction due to intermittent dosing Not clear at that time

WHERE TO PILOT Proposed Pilot post CDC meeting and ATS presentation May 2011 Clinician Tuned in to TB/TBI patients Hinds County (Capitol City of Jackson) Most TB cases in state and with Homeless/0006 outbreak of past 4 years District 8 District Health Officer -Infectious Disease MD and actively involved with TB program

3HP ESTIMATED SAVINGS TO JUSTIFY PILOT MISSISSIPPI, JUNE 2011 The $ amounts for comparison assumed Fully compliant, non-complicated, hypothetical patients, Calculating minimal nursing/outreach time, and mid-range pricing for salary, Mid range pricing for laboratory testing and actual cost of drugs. Travel was based on a 10 mile round trip taking 15 minutes to complete. Nursing and outreach worker visits time based on 15 minutes per visit. Nursing visits based on $26.00 per hour (with travel to patient home) and outreach worker visits were based on $10.00 per hour. Testing for TBI, chest x-ray, HIV test, and physician visit are not included.

3HP Estimated Savings to Justify Pilot Consideration of $$ And Methods Proposal for 3hp Pilot Study- Reviewed three methods of Isoniazid-Rifapentine (3HP) administration; (1) 12 weeks of 3HP given by a nurse as directly observed therapy (3HP N) at patients home or workplace, (2) 12 weeks of 3HP given by a nurse/outreach worker team as directly observed therapy ((3HP O), and (3) 12 weeks of 3HP given by a nurse as directly observed therapy in clinic (3HP C).

3HP Estimated Savings to Justify Pilot Mississippi, June 2011 3HP C vs 9INH Self administered $159.56 (now $24.56) (including 45 minutes nursing time per patient) added by switching from 9 INH SA to 3HP C. 3HP increases lab ($5.56), drugs ($135.00 (now$55)), and nursing costs ($19.00). The benefit expected in this switch is in higher completion rates.

3HP CLINIC VS 9INH SELF ADMINISTERED The benefit expected in this switch is in higher completion rates. If an increase in completion from approximately 60% to greater than 80% then higher completion rates should translate into decreased morbidity and reduction in future transmission. By this estimate, switching to 3HP would increase cost $15,956.00 (Now $5456.00)per 100 patient completions but, would prevent two additional cases, 28 additional contacts, and 5.9 new infections (averaging 14 new contacts per case and a 21% reactor rate (MS Average) National average cost of treating a routine TB case is estimated at $20,000 to $25,000 dollars Est. $6927.00 as the minimal investigation cost Not calculated availability to focus on new contacts rather than keeping up with patients still on INH whether dot or SA

Only implement 3HP in the pilot areas prior to the release of CDC guidelines. Rifapentine usage was limited to the pilot physicians and the pilot areas by drugs at central HD pharmacy who only distributed to pilot clinician orders

Challenge 1 Approval done Challenge 2 Finding $$ Initial cost REAL $$ 2011 Cost RPT - $158.24 6/2011-10/2011 purchased 600 boxes with end of year money from MSDH field services to reduce nursing time 2017 Cost 340B pricing $ 0.96 for 150 mg tablet of rifapentine $5.76 for 900 mg dose rifapentine $0.15 for 900 mg INH 12 doses - $70.92 Challenge 3 Develop Policy with minimal information but we have more info now

CREATION OF POLICY/PROTOCOL/EDUCATION Who is eligible AGE > 18 years then > 12 years (now 2-12 years with approval of pediatric TB consultant)) years of age, Documented HIV- (now if HIV + and if not on meds), Non-pregnant or lactating, Not contact to INH or RIF resistant TB Not on drug that has unmanageable interaction-?warfarin, phenytoin, carbamazepine, methadone, etc.hormonal Contraception (must use other method) Comorbidities DM? HTN? RA on biologics? Who will review Drug interactions? Nurse, NP, Pharmacist, MD Who can do directly observed therapy? Where will DOT be? How often labs baseline and monthly? How often assessments-baseline and monthly? Minimal time between meds? > 72 hours no more than 5 doses in 28 days Maximal time What do we consider completion 11 or 12 doses? Within what time period? 12 doses in 16 weeks. If 3hp is stopped due to a reaction can other TBI be attempted?

CREATION OF POLICY/EDUCATION OF NURSES Who is eligible Clients >18 ( AGE then > 12 years (now 2-12 years with approval of pediatric TB consultant)) years of age, documented HIV- (now if not on meds), non-pregnant or lactating, not contact to INH or RIF resistant TB Not on drug that has unmanageable interaction-?warfarin, phenytoin, carbamazepine, methadone, etc.hormonal Contraception Who/How to review Co-morbidities, Drug interactions? Nurse, NP, Pharmacist, MD Who can do directly observed therapy? Where will DOT be? How often labs baseline and monthly? How often assessments-baseline and monthly? Minimal time between meds? > 72 hours no more than 5 doses in 28 days Maximal time What do we consider completion 11 or 12 doses? Within what time period? 12 doses in 16 weeks. If 3hp is stopped due to a reaction can other TBI be attempted?

CREATION OF POLICY/EDUCATION OF NURSES Who is eligible Clients >18 ( AGE then > 12 years (now 2-12 years with approval of pediatric TB consultant)) years of age, documented HIV- (now if not on meds), non-pregnant or lactating, not contact to INH or RIF resistant TB Who will review Drug interactions? Nurse, NP, Pharmacist, MD Who can do directly observed therapy? Where will DOT be? How often labs baseline and monthly? How often assessments-baseline and monthly? Minimal time between meds? > 72 hours no more than 5 doses in 28 days Maximal time What do we consider completion 11 or 12 doses? Within what time period? 12 doses in 16 weeks. If 3hp is stopped due to a reaction can other TBI be attempted?

CREATION OF POLICY/EDUCATION OF NURSES Who is eligible Clients >18 ( AGE then > 12 years (now 2-12 years with approval of pediatric TB consultant)) years of age, documented HIV- (now if not on meds), non-pregnant or lactating, not contact to INH or RIF resistant TB Who will review Drug interactions? Nurse, NP, Pharmacist, MD Who can do directly observed therapy? Where will DOT be? How often labs baseline and monthly? How often assessments and who does?-baseline and monthly? Minimal time between meds? > 72 hours no more than 5 doses in 28 days Maximal time What do we consider completion 11 or 12 doses? Within what time period? 12 doses in 16 weeks. If 3hp is stopped due to a reaction can other TBI be attempted?

CREATION OF POLICY/EDUCATION OF NURSES Who is eligible Clients >18 ( AGE then > 12 years (now 2-12 years with approval of pediatric TB consultant)) years of age, documented HIV- (now if not on meds), non-pregnant or lactating, not contact to INH or RIF resistant TB Who will review Drug interactions? Nurse, NP, Pharmacist, MD Who can do directly observed therapy? Where will DOT be? How often labs baseline and monthly? How often assessments-baseline and monthly? Minimal time between meds? > 72 hours no more than 5 doses in 28 days Maximal time What do we consider completion 11 or 12 doses? Within what time period? 12 doses in 16 weeks. If 3hp is stopped due to a reaction can other TBI be attempted?

CREATION OF POLICY/EDUCATION OF NURSES Who is eligible Clients >18 ( AGE then > 12 years (now 2-12 years with approval of pediatric TB consultant)) years of age, documented HIV- (now if not on meds), non-pregnant or lactating, not contact to INH or RIF resistant TB Who will review Drug interactions? Nurse, NP, Pharmacist, MD Who can do directly observed therapy? Where will DOT be? How often labs baseline and monthly? How often assessments-baseline and monthly? Minimal time between meds? > 72 hours no more than 5 doses in 28 days Maximal time What do we consider completion 11 or 12 doses? Within what time period? 12 doses in 16 weeks. If 3hp is stopped due to a reaction can other TBI be attempted?

PATIENT COUNSELING Number of Meds Need to report any change in other meds Report symptoms Who to call if issues Potential AEs Birth Control Food prior to meds

ADVERSE EVENTS Protocol?Automatic stop orders until labs can be checked; elevated liver tests; Or Who to Call? NP? MD? PCP? Symptomatic treatment - Ondansterone prior to 3hp; NSAIDs, etc.

3HP PILOT MISSISSIPPI Release of guidelines in Dec. 2011 Added HIV + if on no meds to pilot Added children > 12 years of age Added two additional districts (appr 18 counties ) Statewide policy completed March 2012 (approximately nine months after beginning pilot) to allow all districts and counties to utilize

TRAINING OF HCW By starting with a pilot Limited Area minimized number of HCW to train initially When set up statewide Informational piece in Statewide Mississippi Monthly Report directed to State MD s with emphasis on directly observed regimen The pilot directs expansion for what your nurses, ORW s and providers concerns and educational needs might be Also will recognize any unexpected issues with patients

ANECDOTAL CHALLENGES A little harder than we thought to complete Incentives of no benefit if patient had nausea or flu like symptoms usually refused to continue Enablers with bus tokens most helpful to come for dosing and blood work Patients sometimes balked at number of pills; chose longer regimenanecdotally older patients Most often nine pills Three 300 mg tabs INH Six 150 mg tables RFP What do you do with someone that has completed 6 weeks of 3hp and has worsening flu like symptoms not responsive to symptomatic treatment?

PATIENTS WHO STOPPED 3HP BUT COMPLETED ANOTHER REGIMEN 2011-2017 MISSISSIPPI 20 Chart Title 18 16 14 12 10 8 6 4 2 0 INH Rifampin I &RIF 3hp/rif 3hp/inh 2011 2012 2013 2014 2015 2016* 2017

ISSUES WITH SPECIFIC POPULATIONS

IF PATIENT HOSPITALIZED FOR REASON UNRELATED TO TBI TREATMENT - If admitted/transferred to hospital ensuring hospital understands regimen Few hospitals familiar with regimen

NURSING HOME PATIENTS Ensuring NH gives med/has familiarity with adverse reactions Ensuring f/u labs If transferred to hospital ensuring hospital understands regimen

HOMELESS Easier to search for once a week rather than twice a week for INH DOT. Stable housing more likely to complete all regimens

JAIL MSDH Nurses are currently distributing in Jails, In State Prison we have a TB nurse Frequent turnover with nurses Reeducation Issues with movement of prisoners and finding them if discharged Tried to utilize with patient we would know would be incarcerated at least 4-6 months CDC trial men with hx of incarceration less likely to complete any regimen

OTHERS HIV median CD4 500 2 Cases of TB in 3hp n = 206 (89%CR) group 6 cases in INH group n = 193 (64% CR) Work with primary HIV provider if delaying HIV meds Sterling et al, AIDS 2016 SOT 8 livers and 4 kidneys All completed 40 months no TB Knoll et al Infection, 2017

STILL CHALLENGES OF COST Will completion rates justify hard costs? 3HP consistently higher than INH completion rates; Is four months of rifampin better/cheaper than 3hp? Drug Costs have to be paid up front Consider Pilot with patients with third party payers 2017 Cost 340B pricing $ 0.96 for 150 mg tablet of rifapentine $5.76 for 900 mg dose rifapentine $0.15 for 900 mg INH 12 doses - $70.92 Nursing time saved is harder to measure and the payoff is slow in decrease in TB cases $$ actually saved

TRAINING NURSES Nurses have to become comfortable with medications and reactions Pilot gives them initial opportunity Once comfortable with new regimen then is preferred by nurses to nine months of treatment. Nursing Quotes It is the best new development for TB program Actually observe just once a week done in 12 weeks rather than uncertainty of 9 months Don t have to find patients and then start all over

Completion Percentage MISSISSIPPI OVERALL COMPLETION OF TBI THERAPY 100 90 80 70 60 50 40 30 20 10 MS Goal 0 '06 '09 '12 '15 Year of Diagnosis Goal 85%

% Completion COMPLETION OF TBI THERAPY 2002-2016 MISSISSIPPI STATE DEPT OF HEALTH 90 85 5 years of 3hp Program 80 75 70 65 60 Five years before starting 3hp program 55 2011 2012 2013 2014 2015 2016 Overall 76 77 77 81 81 3hp %Cpt 70 84.5 82.9 80.1 85 78.6 INH %CPLT 75 77.4 77 76 73 RIF %CPT 71 75 76 77 72 2002-2010 68 66 72 75 68 60

STARTING A PROGRAM Pilot Target an area AND target healthy group Greatest upfront cost from meds 340B pricing- Buy in from nurses and providers, administrators, pharmacy, outreach workers Establish protocol for assessments and labs, Standing orders for hold of meds for adverse reactions

STARTING A PROGRAM Ensure review of drug interactions and adverse reactions with patient and what to do if occur Cannot use with Coumadin or other drugs that might lead to variable levels Emphasize non hormonal birth control for all of cycle that includes any 3hp Decisions for HIV +, Pt to go on Biologics, Homeless, Pre and Post Transplant Develop expertise triage those patients to that expertise because often an individualized decision Guidelines for attempting other meds for completion