NEXT STEP INFORMATION PACK

NEXT STEP INFORMATION PACK

Next Step, the adult careers service, provides access to the best information, advice and resources to help clients make more effective choices about skills, careers, work and life. Who is it for? It is available to ALL adults in England, aged 19 and over, whatever their prior skills, qualifications or current employment status. How can the Next Step service be accessed? Online www.direct.gov.uk/nextstep By calling 0800 100 900 and speaking to an adviser Arranging a face-to-face advice session

What is available? Via www.direct.gov.uk/nextstep customers can; Assess their skills, aptitudes and interests Find labour market information Find a suitable course Find information about careers Find out how much Government funding could be available to support them Register for a Skills Account - where they can store personal information on their skills development, achievements, careers, financial support and a CV in one easily accessible and secure location. For those with the greatest need, Next Step will provide more intensive and ongoing face-to-face support.

NEW LOOK FOR ADULT CAREERS SERVICE Next Step, the adult careers service, provides access to the best information, advice and resources to help you make more effective skills, careers, work and life choices. Next Step North East, delivered by CfBT Education Trust are currently opening new premises across the North East which will be one stop shops for support with job searching, interview skills, CVs, training, career changes and more. Petra Crichton, 47, from Blyth, in Northumberland, is one Next Step customer with a new career to look forward to, thanks to the help and support she received from Next Step. Petra, a mother of three, contacted Next Step back in September 2010 after finding herself out of work for the first time ever. After leaving school she worked as a nurse for 17 years but then decided to move into pharmaceutical sales. Her job involved a great deal of travelling and after becoming a grandmother for the first time recently, she wanted to spend more time at home with her grandson. She applied for 40 jobs while she was unemployed but didn t manage to get a single interview. But after receiving help with her CV from her Next Step adviser, she got the second job she applied for! I knew that with my new grandson around, I wanted to be at home as much as possible and was no longer able to cope with the travelling my job entailed, she said. I decided to take the plunge and follow a new career path. I wanted to work in a customer facing role locally and use all the skills I have gained over the past 30 years, but in a different way and in a different career. My CV did not reflect the skills I had, however, and I was just not getting any interviews. I didn t know what to do next. Thanks to her new winning CV, she was offered a full time, permanent job just before Christmas as a customer services adviser working in a call centre in Newcastle. And Petra is delighted that she decided to contact Next Step and make a career move, as she will be needed at home more than ever as two more grandchildren are expected later this year! Changing career can be scary, Petra added. I have worked all my life and was really daunted by the prospect of signing on, never having been unemployed, but thanks to the help I received from Next Step, everything has worked out for me and I am really looking forward to enjoying the company of my new grandchildren. I am really excited about my future. It is such a relief to start the New Year with a job to go to. If I hadn t contacted Next Step, I think I would have struggled. Visit your local Next Step at 13 St. James Street, Newcastle today and see how they can help you.

Components of the service combine to provide customers with support for careers and skills progression Components of the Service Develop my career Improve my skills Job readiness Funding and eligibility advice Advancement Support Description Advice to help a customer choose or change career Providing up to date national, regional and local, sector labour market information Detailed careers information such as qualifications and skills required for roles Providing personalised skills assessment and advice on how to find and access learning Advice to find and enrol on a course Access to information on provider quality Support in opening a skills account Equipping customers to successfully apply for a job Example tools: CV builder / Interview advice / Local labour market information Links to JCP Information and advice related to funding or eligibility for funding Information and advice on Learner Support programmes and Child Care and Career Development Loans Specialist help, advice and referrals to partners and specialist advice services e.g. returning to work, Citizens Advice Bureau, housing associations, Childcare, legal advice, debt advice etc.

CfBT Next Step (North East) Organisation Chart Felling Middlesbrough Bishop Auckland Newcastle Laura Thompson Partnership Coordinator Eddie Costello Partnership Coordinator Judith White Partnership Coordinator Joanne Milnes Partnership Coordinator Advisers Adelle Fairclough Claire Sherry Dawne Renwick Heather Johnson Helen Stevenson Jill McKinney Lauren Wright Liz McQuinn Paul McAloon Wendy Dixon Advisers Claire Hodgson Elaine Finlayson Gail McGuigan Judith Caley Kerry McCarthy Lindsey Albarq Lisa Lindo Martin Kempson Michelle Lakin Mike Greener Advisers Andrea Frost Bobbie Black Emma Mottram Jamie Stocks Jennifer Littlefair Linda Cummings Louise Hughes Michelle Awburn Tracey Kent Will Fairclough Advisers Ian Millar James Milne Kate Bell Linda Martin Lisa Hails Lynne Cope Rochelle Gonsalves Admin Louise Hillary CSO Cheryl Bowley Admin Judith Daley CSO Louise Nicholson Apprentice Marie Yalciner Admin Kerry Smith CSO Natalie Flowers Admin Michelle Thursby Chloe Thompson CSO Emma Watson

Next Step Shop Premises 49 High Street Felling NE10 9QQ Partnership Coordinator: Laura Thompson 13 St James Street Newcastle upon Tyne NE1 4NF Partnership Coordinator: Jo Milnes 71 Borough Road Middlesbrough TS1 3AA Partnership Coordinator; Eddie Costello 1 Albert Hill Bishop Auckland DL14 6EH Partnership Coordinator; Judith White