Page 1 2.1 STATION EMERGENCY CENTRE S DETAILS S. No. Location/Item Area/Location Contacts O: +92.51.9280932 Station Emergency Flt. Ops Building, O: +92.51.9280942 2.1.1 Coordination Room Islamabad Airport O: +92.51.902/4366 (Ext) (Airport) F: +92.51.9280957 Town Emergency PIA Town Office 2.1.2 O: +92.51.9272211 2.1.3 2.1.4 2.1.5 2.1.6 2.1.7 2.1.8 2.1.9 2.1.10 Coordination Room Survivors Reception Centre (Airside) Survivors Reception Centre (Landside/Hotel) Passenger Reconciliation Area Crew Reception Centre (Airside) Crew Reception Centre (Landside/Hotel) Relatives & Meters Centre Family Assistance Centre Volunteers Reporting Area Conference Room International Arrival Hall Shalimar Hotel Paradise Inn Rawal Restaurant Rawal Lounge Pearl Continental Hospitality Inn Best Western Rawal Restaurant Hotel Royal Palace Envoy Continental Dream Land Old MT Building (Tents to be arranged at the time of need) - O: +92.51.5562901 O: +92.51.5512311 O: +92.51.9024244 O: +92.51.9024344 O: +92.51.9024344 O: +92.51.9280300 O: +92.51.5566011 O: +92.51.2827311 O: +92.51.2277460 O: +92.51.9024244 O: +92.51.9024344 O: +92.51.5450071-76 O: +92.51.2273971 O: +92.51.2829075 -
Page 2 2.2 STATION EMERGENCY TEAM S. No. Location/Item 2.2.1 Chief Pilot North Capt. Zafar Islam 2.2.2 (a) 2.2.2 (b) 2.2.3 District Manager (ISB) District Manager (RWP) Dy. Chief Pilot Safety Management (North) Bashiruddin Khan Muhammad Arshad F/O Waseem Akhtar 2.2.4 Station Manager Sajidullah Khan C: +92.323.2326814 O: +92.51.9024301 +92.51.9280951 F: +92.51.9280962 : isboppk@piac.aero C: +92.320.5610140 O: +92.51.9209977 F: +92.51.9209966 : isbuupk@piac.aero Address: 49 Blue Area, Islamabad C: +92.333.5241377 O: +92.51.9272233 F: +92.51.9280978 : rwpfqpk@piac.aero Address: 5 th Mall, Rawalpindi C: +92.322.5074737 O: +92.51.9280969 F: xxx : isbofpk@piac.aero Dcp.safetynorth@piac.aero Address: PIA Building Flt. Ops, Islamabad C: +92.333.5268550 O: +92.51.9280960 +92.51.9024230 F: +92.51.9280961 : isbkkpk@piac.aero Address: PIA Station Manager's Office, Islamabad Airport
Page 3 S. No. Location/Item 2.2.5 Sr. PHS Officer Mirza Adnan 2.2.6 Dy. Chief Engineer (North) Rashid Hafeez 2.2.7 Manager Operations Jawad Haider 2.2.8 2.2.9 2.2.10 GM Security (North) Communication Manager/Officer Cargo Terminal Manager Dr. Muhammad Altaf Tahir Nasir Mehmood Amir Jalil Qureshi C:+92.300.9812191 O: +92.51.9024000 F: xxx : C: +92.321.2229723 O: +92.51.9024260 +92.51.9280977 F: +92.51.9280977 R: +92.51.5955244 : isbttpk@piac.aero rashid.malik@piac.aero C: +92.300.5114115 O: +92.51.9024302 +92.51.9280964 F: +92.51.5590225 : isbvvpk@piac.aero C:+92.322.3939063 O:+92.51.9024222 +92.51.9280998 F: +92.51.9280998 : isbqjpk@piac.aero Address: PIA Building 5 th The Mall, Rawalpindi C: +92.333.5113357 O: +92.51.9272222 F: +92.51.9272244 : rwpxdpk@piac.aero Address: PIA Building 5 th The Mall, Rawalpindi C: +92.333.5145056 O: +92.51.9024410 F: +92.51.9280938 : isbfkpk@piac.aero
Page 4 S. No. Location/Item 2.2.11 2.2.12 2.2.13 2.2.14 DGM HR (RWP) Finance Manager (RWP) DGM Ramp Services Department Acting Manager Public Relations Ali Akber Shah Muhammad Asif Zia Shafqat Hussain Malik Sameer Ahmed C: +92.300.9175010 O: +92.51.9272141 F: +92.51.9272155 : rwpgapk@piac.aero Address: PIA Building 5 th The Mall, Rawalpindi C: +92.344.9244444 O: +92.51.9272255 F: +92.51.9272255 : rwpabpk@piac.aero Address: PIA Building 5 th The Mall, Rawalpindi C: +92.300.8502164 O: +92.51.9024227 +92.51.9024230 F: +92.51.9280961 : isbmgpk@piac.aero Address: PIA Station Manager's Office, Islamabad Airport C: +92.300.5104222 O: +92.51.9209911/2211 +92.51.9209909 F: +92.51.9209909 : isbsrpk@piac.aero Address: PIA Building, Blue Area, Islamabad
Page 5 S. No. Location/Item 2.2.15 2.2.16 2.2.17 Person assign to inform / call everyone at station in case of emergency ERP Coordinator (Facilities) ERP Coordinator (Ops.) 2.2.18 ERP Coordinator Jamshaid Anwer Rana (Main Person) Raja Owais (Standby Person) Jamshaid Anwer Rana Raja Owais (Sr. PHS Officer) Tariq Mir (Safety Officer) C: +92.323.2327083 O: +92.51.9280969 +92.51.9024311 F: +92.51.9280962 R: +92.51.4454458 : isbofpk@piac.aero Sr.safetyofficer@piac.aero C: +92.334.5131765 O: +92.51.9024404/225 F: +92.51.9280961 : isbkkpk@piac.aero C: +92.323.2327083 O: +92.51.9280969 +92.51.9024311 F: +92.51.9280962 R: +92.51.4454458 : isbofpk@piac.aero Sr.safetyofficer@piac.aero C: +92.334.5131765 O: +92.51.9024404/225 F: +92.51.9280961 : isbkkpk@piac.aero C: +92.323.2327126 O: +92.51.9280969 F: xxx : khiofpk@piac.aero
Page 6 2.3 TOWN EMERGENCY TEAM (RWP) S. No. Location/Item 2.3.1 2.3.2 Passenger Sales Manager Ticket Office Manager 2.3.3 DGM Cargo N/A Irshad Ahmed Durrani Khalid Jadoon C: +92.321.5373843 O: +92.51.9272277 F: +92.51.9272244 : rwpurpk@piac.aero C: +92.300.9113764 O: +92.51.9272288 F: +92.51.9272244 : rwptopk@piac.aero SITA: RWPTOPK Address: PIA Building 5 th The Mall, Rawalpindi C: xxx O: +92.51.9280976 +92.51.9280978 F: xxx : rwpfapk@ppiac.aero
Page 7 2.4 TOWN EMERGENCY TEAM (Blue Area, ISB) S. No. Location/Item 2.4.1 2.4.2 Passenger Sales Manager Ticket Office Manager 2.4.3 DGM Cargo / Officer N/A 2.4.4 Finance Manager N/A Fahad Banori Nasir Jamal C: +92.300.8206070 O: +92.51.9209960 +92.51.9209911 F: +92.51.9209966 : isburpk@piac.aero SITA: ISBURPK C: +92.345.5046417 O: +92.51.9209960 +92.51.9209911 Ext. 5228 F: +92.51.9209966 : isbtopk@piac.aero SITA: ISBTOPK C: xxx O: +92.51.9280976 +92.51.9280978 F: xxx : rwpfapk@ppiac.aero C: xxx O: +92.51.9209951 F: +92.51.9209966 : isbabpk@piac.aero
Page 8 2.5 HELPING STATIONS S. No. Location/Item 2.5.1 2.5.2 Helping Station-1 (Lahore) Helping Station-2 (Peshawar) District Manager Station Manager District Manager Station Manager O: +92.42.99202329 +92.42.99036999 F: +92.42.99202321 : lheuupk@piac.aero O: +92.42.99240755 +92.42.990344300 F: +92.42.99240748 E-mail: lhekkpk@piac.aero O: +92.91.9212567 F: +92.91.9212392 : pewuupk@piac.aero O: +92.91.9212567 +92.91.9213365 F: +92.91.9213369 : pewkkpk@piac.aero 2.6 CIVIL AVIATION / AIRPORT AUTHORITIES S. No. Location / Item Civil Aviation Duty Terminal 2.6.1 Authority Manager 2.6.2 Operation Crises Control (OCC) 2.6.3 Airport Manager Emergency Operation Room Muhammad Ayaz Jadoon 2.6.4 Air Traffic Control CAB ATC 2.6.5 Airport Fire & Rescue M. Tariq 2.6.6 Immigration Muhibullah Khan O: +92.51.9280300 Ext 221 F: +92.51.9280339 O: +92.51.9280365-6 +92.51.9280778 +92.51.9280300 EXT 229/230 F: +92.51.9280339 C: +92.301.8258527 O: +92.51.9280337 F: +92.51.9280339 O: +92.51.95212237 +92.51.95212233 Ext. 2237 F: +92.51.9280339 C: +92.345.5118867 O: +92.51.9280342 F: +92.51.9280339 C: +92.333.7943363 O: +92.51.9280447
Page 9 2.7 TRANSPORTATION /CAB SERVICES/COACH SERVICES/BUS SERVICES S. No. Location / Item 2.7.1 Ambulance Services O: +92.51.2827844 EDHI Trust +92.51.4422319 +92.51.2101662 PIMS Islamabad O: +92.51.115 O: +92.51.9261170-79 O: +92.51.9280911 PIA Medical Centre +92.51.9024223 +92.51.9024255 Airport Medical Centre, CAA O: +92.51.9280300 EXT 214 C.M.H O: +92.51.56132603 Trauma Centre- CMH O: +92.51.56134834 SMO-CMH O: +92.51.56133806 Military Hospital O: +92.51.56133147 2.7.2 Buses Avis O: +92.51.2870996 2.7.3 Taxis Metro Radio Cab O: +92.51.111.222.787 Army Aviation O: +92.51.9271135 +92.51.9271428 2.7.4 Helicopter Aga Khan Foundation EDHI O: +92.51.2276812 O: +92.51.4410054 +92.51.4422319
Page 10 2.8 HOSPITAL & MEDICAL DOCTORS / MORGUES S. No. Location / Item Dr. Abdul Rehman 2.8.1 Rescue 1122 (Distt. Emergency Officer) 2.8.2 Private Hospitals On PIA Panel O: +92.51.9290121 Bilal Hospital O: +92.51.4456471-74 +92.51.111.999.786 Shifa Int l Hospital O: +92.51.4603666 Ahmed medical Complex O: +92.51.4582233-34 2.8.3 Dy. CMO/PIA Admin Dr. Shamim Hashim C: +92.300.5514772 +92.323.2326871 O: +92.51.9280514 +92.51.9280117 2.8.4 Dental Unit O: +92.51.9280137 2.8.5 Airport Medical Centre Dr. Syed Nasir Raza C: +92.300.5315456 O: +92.51.9024255 R: +92.51.2276601 C.M.H O: +92.51.9237291 2.8.6 Poison Control PIMS Islamabad O: +92.51.115 2.8.7 KRL Lab For DNA Test O: +92.51.9106270-77 (BNG) 2.8.8 2.8.9 2.8.10 Radiation Incident Responders Chemical Incident Responders Environmental Agency Pakistan Nuclear Regulatory Authority Environmental Protection Agency C: +92.300.8261174 (Director) O: 0800.77766 : m.nadeem@pnra.org nrecc@pnra.org officialmail@pnra.org O: xxx O: +92.51.9267627 :
Page 11 2.9 FAMILY SUPPORT AGENCIES S. No. Location / Item 2.9.1 Red Cross Red Crescent Society O: +92.51.9250001 EDHI Trust O: +92.51.2827844 +92.51.4422319 2.9.2 Funeral Home / Morgues PIMS Islamabad O: +92.51.115 C.M.H O: +92.51.9237291 Military Hospital O: +92.51.56133147 2.10 PSYCHOLOGISTS S. No. Location / Item 2.10.1 Clinical Psychologist Sadia Zakia Talib C: +92.333.4274822 2.10.2 Trauma Centre O: +92.51.56133806 2.10.3 Photographers Sultan Bashir O: xxx 2.11 CIVIL ADMINISTRATION / ARMED FORCES S. No. Location / Item 2.11.1 Local Administration Sajib Zafar Darr (DCO) O: +92.51.9270809-811 Akhter Umer Hayat C: +92.300.8601290 Laleka O: +92.51.9270631-32 (DIG / Regional +92.51.9273596 Police Officer RWP) Humayun Bashir 2.11.2 Police Tarrar O: +92.51.9273376 (CPO RWP) Airport Police Station O: +92.51.9280333 Police Control O: +92.51.9270014 RWP +92.51.9270611 Police Control ISB O: +92.51.9203333 Col. Abid Hussain C: +92.331.5356235 2.11.3 Airport Security (Chief Security O: +92.51.9280413 Force Officer Islamabad +92.51.9280411 Int l Airport) F: +92.51.9280414 2.11.4 Armed Forces Assistance Base Commander PAF O: xxx
Page 12 2.12 Airlines S. No. Location / Item 2.12.1 Airlines Air Blue +92.51.5502910 Emirates +92.51.2279999 Gulf Air +92.51.2272201-3 Qatar Airways +92.51.5503782 +92.51.5590804 Shaheen +92.51.111808080 2.13 LOCAL INFORMATION S. No. Description Information JAN-MAR APR-JUN JUL-SEP OCT-DEC 2.13.1 Temperatures 2.13.2 Clothing Required Light/Heavy Woollen Tropical 2.13.3 Local Time GMT + 0500 2.13.4 Electrical Voltage 240 V 2.13.5 Electrical Plug Type Two Round pins 2.13.6 Visa Requirements Yes 2.13.7 Inoculation Requirements Yes Banks / Financial 2.13.8 Institutions (Those in business with Habib Bank PIA) 2.13.9 Banking Hours 2.13.10 Personal Security Requirements 0900 to1700 Hrs Mon-Thu 0900 to1200 Hrs Fri Sat - Tropical Light/Heavy woollen
Page 13 2.14. CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) KARACHI (Country/City +92.21) Capt. Syed Adnan Haris Director Safety & QA / Emergency Director Capt. Amir Aftab Chief Pilot Corporate Safety Sajid Qayyum Deputy General Manager ERP Manager Family Assistance Muhammad Ali Safir Asstt. Manager Family Assistance Khursheed Ahmed Khan Sr. ERP Officer Ayesha Ambreen ERP Officer Ghulam Abbas Bhutto Senior PHS Officer Emergency Response Planning (ERP) Team C ell No +92.321.2484905 Tel Off +92.21.99044657, 99043898, 99044735, 99242340 Tel Home xxx Fax No +92.21.99242340 Telex KHIOFPK director.safety@piac.aero khiofpk@piac.aero Cell No +92.345.8218986 Tel Off +92.21.99044484, 99046016, 34573718 Tel Home +92.21.35894767 Fax No +92.21.99242359 Telex KHIOFPK cp.safety@piac.aero pksafe@piac.aero Cell No +92.322.7423724 Tel Off +92.21.99044890, 99242232 Tel Home +92.21.34014614 Fax No +92.21.99242258-59 Telex KHIERPK erc@piac.aero, sajid.qayum@piac.aero Cell No xxx Tel Off +92.21.99044376 Tel Home xxx Fax No +92.21.99242258-59 xxx Cell No +92.323.2327168, +92.333.3255670 Tel Off +92.21.99043803 Tel Home +92.300.3644844 Fax No +92.21.99242258 safir.ali@piac.aero Cell No +92.322.7423725 Tel Off +92.21.99044394 Tel Home +92.21.34400788 Fax No +92.21.99242258 khursheed.khan@piac.aero Cell No +92.324.2013392 Tel Off +92.21.99043797 Fax No +92.21.99242258 erp@piac.aero Cell No +92.331.2499435 Tel Off +92.21.99043818 Tel Home +92.21.34974614 Fax No +92.21.99242258 erc@piac.aero
Page 14 2.15. CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) KARACHI (+92.21) LOCATION TEL DIRECT FAX E-MAIL / SITA CHAIRMAN/SVP S INT COM / ERC Ext: 38 JTC INTER COM ERC Ext: 288 MEDIA ROOM / ERC 990-43481 MEDIA ROOM / ERC 99242108 99242260 EMERGENCY CALL CENTER / ERC 43808, 43807 99242229 For EMERGENCY CALL CENTER / ERC 43809, 43810 99242352 EMERGENCY CALL CENTER / ERC 43805, 43803 99242332 EMERGENCY CALL CENTER / ERC 43798, 43797 99242284 EMERGENCY CALL CENTER / ERC 43828, 43824 99242254 EMERGENCY CALL CENTER / ERC 43818, 43815 99242360 EMERGENCY CALL CENTER / ERC 43832, 43829 99242358 EMERGENCY CALL CENTER / ERC 43833, 43834 99242275 EMERGENCY CALL CENTER / ERC 43768 99242336 COMMUNICATIONS ROOM / ERC 990-44273 OPS ROOM / ERC 990-44049 99242232 OPS ROOM / ERC 990-43844 99242273 OPS ROOM / ERC 990-43817 99242278 OPS ROOM / ERC 99242107 OPS ROOM / ERC 99242261 OPS ROOM / ERC 99242253 Incoming Calls by PIA Field Team Members 99242258 (IG) 99242259 (OG) erc@piac.aero SITA: KHIERPK H.O Extension of ERC 44 ERC (44372)
Page 15 December 2014 2.16 AIR INDUS CONTACTS In case of aircraft accident, Head of Flight Operations Air Indus is to inform PIAC (+92-21) 99242339, 99043961 & Fax (+92-21) 99242361. Within 30 minutes (or ASAP) Emergency Response Centre (ERC) PIAC Will be activated Tel: (+92-21) 99044372, 99044862, 99242273, 99043817, 99044890, 99242232 Fax: (+92-21) 99242258 Cells: (+92-322) 7423724, (+92-323) 2327168, (+92-322) 7423725 E-mail: erc@piac.aero The following personnel may also inform CEO through Head of Commercial Cell +92-3008299410 Office: +92-21-35894428 for further action: Chief Operating Officer 92-300-8290485 Head of Commercial 92-21-35894428-29 Chief Pilot Corporate Safety 0300-8228591 Chief Pilot Training 0300-8546952 Head of Engineering & Maintenance 0323-2433439 Head of Airport Services 0300-2012747 Head of Marketing 0321-4427410 SAPS Operations 92-21-99071342 Station Manager Bahawalpur 0300-2437060 Station Manager Faisalabad 0300-7607566 Station Manager Islamabad 0300-9564990 Station Manager Karachi 0321-2612235 Station Manager Lahore 0300-9401276 Station Manager Multan 0300-9246694 Station Manager Peshawar 0336-5448954 Station Manager Quetta 0300-3820864