16 MAY 2013 13:30 AMETHYST ROOM Thought Leadership Session: How Does Germany Fit Into an International MSP Roll-Out? Moderator: Diana Gabriel, VP, Strategy & Solutions, Staffing Industry Analysts Panellists: Nils Langefeld, Key Account Manager, Randstad Sourceright Sebastian O Connell, Managing Director, Randstad Sourceright Louise Parsons, European Resourcing Manager, Telefónica Europe Sponsored by: 2013 Crain Communications Inc
How does Germany fit into an International MSP Roll-Out? Sebastian O Connell, managing director 16th May 2013 CWS Summit, Berlin 2013
Agenda Working with a provider across multi countries rules of engagement Presentation: Louise Parsons, Telefónica Q&A 2 16th May 2013 How does Germany fit into an International MSP Roll-Out?
Rules of engagement multi country MSP Partnership approach Cultural alignment Operational structure Governance structure Local expertise own vision, own strategy 3 16th May 2013 How does Germany fit into an International MSP Roll-Out?
CWS Summit 2013 Louise Parsons European Resourcing Manager
a unique global profile Telefónica is one of the worlds leading integrated operators in the telecommunication sector, providing communication, information and entertainment solutions
Telefónica Europe Ireland UK Germany Czech Republic Slovakia Group Centre Spain
Scope of work In Scope Contractors in Professional, Technical, Specialist or Managerial roles 30 600 350 300 15 Out of Scope Retail & Call Centre Temps Work Package
Our European Approach European HR Team Resourcing Centre of Excellence In Country Team In Country Team In Country Team In Country Team In Country Team Resourcing Project Team Led by Resourcing Centre of Excellence with HR leads from each Country A lead from Procurement A lead from Finance Supplier jointly selected to create MSP for Europe
What makes Germany different Two different legal models needed for temporary labour and freelancer services MSP has to combine these legal models under one roof of service delivery Compliance issues especially regarding co-employment Labour law that in general requires a big involvement on the client side
What makes Germany different Hiring community not used to MSP solutions Implementation of an MSP requires an entire change management for the hiring community as well as the compliance management MSP models have to be transparent to the organization Buy in of the end users are very important as people don t take solutions for granted but want to understand the details in order to feel well prepared and to have the security that the model will work in practice
What makes Germany different Telefonica Germany has built strong relationships with their suppliers and the hiring managers and will also in the future put the suppliers into a powerful position Objectives have in the long term been more focussed on securing the high quality delivery than cost savings Compliance and legal security will become more important
How Germany fits into the international roll out We took German constraints seriously We used the international MSA just as a framework to measure and benchmark generally valid SLAs and KPIs We added legal compliance to the scope of services We didn t interfere in finding the solution from a global perspective We trusted Germany to find the best local solution and they did
16 MAY 2013 13:30 AMETHYST ROOM Thought Leadership Session: How Does Germany Fit Into an International MSP Roll-Out? Moderator: Diana Gabriel, VP, Strategy & Solutions, Staffing Industry Analysts Panellists: Nils Langefeld, Key Account Manager, Randstad Sourceright Sebastian O Connell, Managing Director, Randstad Sourceright Louise Parsons, European Resourcing Manager, Telefónica Europe Sponsored by: 2013 Crain Communications Inc