AGENDA NOVEMBER 13, 2017 LOCAL COORDINATING BOARD FOR TRANSPORTATION DISADVANTAGED SERVICES

AGENDA NOVEMBER 13, 2017 LOCAL COORDINATING BOARD FOR TRANSPORTATION DISADVANTAGED SERVICES SPACE COAST ROOM SECOND FLOOR 2725 JUDGE FRAN JAMIESON WAY VIERA, FLORIDA 32940 10:15 A.M. CALL TO ORDER I. INTRODUCTION OF MEMBERS (P. 5) II. APPROVAL OF MEETING MINUTES, JUNE 26, 2017 (P. 11) III. IV. REPORTS A. COMMUNITY TRANSPORTATION COORDINATOR S REPORT (P. 17) B. TD PLANNING GRANT REPORT (P. 21) C. SCAT TD PERFORMANCE REPORT CARD (P. 25) D. VOLUNTEERS IN MOTION REPORT (P. 31) NEW BUSINESS A. APPROVAL OF ANNUAL OPERATING REPORT (P. 33) B. ANNUAL APPROVAL OF BY-LAWS (P. 47) C. ANNUAL APPROVAL OF GRIEVANCE PROCEDURES (P. 55) V. MEMBER REPORTS (P. 61) VI. PUBLIC HEARING (P. 63) VII. ADJOURNMENT For recording purposes, please remember to speak directly into the microphone. Public comments will be heard on items that do not appear on the agenda of this meeting. Please note that State Law and Administrative Rules prevent the Coordinating Board from taking any formal action on such items as discussed at this time. The Local Coordinating Board (LCB) may schedule such items as act upon them in the future. The Chairperson is authorized to limit discussion, as necessary, with each commentary limited to three (3) minutes. Notice: If a person desires to appeal any decision made by the LCB with respect to any matter considered at this meeting, he or she will need a record of the proceedings and that, for such purposes, he or she may need to ensure that a verbatim record of this proceeding is made, which record includes testimony and evidence upon which the appeal is to be based. Persons seeking to preserve a verbatim transcript of the record must make those arrangements at their own expense. The needs of hearing or visually impaired persons shall be met if the Transit Services Department is contacted at 635-7815 at least 48 hours prior to the public meeting by any person wishing assistance. 1

LISTING OF ACRONYMS Acronym AASHTO ADA AOR BOCC BPAC CAC CBD CFR CMAQ CTC CTD DCA DEP DOPA DRI EPA F.A.C. FAW FDOT FEMA FHWA FR FTA FTP FVS GIS GPS HOV HUD IU LCB LEP LOS LRTP MAP-21 MNET MOA MOU MPO MSA NTD O&M PD&E PIO PMP RPC SAFETEA-LU SCAT SHS Space Coast TPO SR STIP Title American Association of State Highway and Transportation Officials American with Disabilities Act Annual Operating Report Board of County Commissioners Bicycle and Pedestrian Advisory Committee Citizen Advisory Council Central Business District Code of Federal Regulations Congestion Management and Air Quality Community Transportation Coordinator Commission for Transportation Disadvantaged Department of Community Affairs Department of Environmental Protection Designated Official Planning Agency Development of Regional Impacts Environmental Protection Agency Florida Administrative Code Florida Administrative Weekly Florida Department of Transportation Federal Emergency Management Agency Florida Highway Administration Federal Register Federal Transit Administration Federal Transportation Plan First Vehicle Services, Space Coast Area Transit s vehicle maintenance contractor Geographic Information System Global Positioning System High Occupancy Vehicle Housing and Urban Development Indiana University, Jewel of the Midwest Local Coordinating Board Limited English Proficiency Level of Service Long Range Transportation Plan Moving Ahead for Progress in the 21 st Century Medicaid Non-Emergency Transportation Memorandum of Agreement Memorandum of Understanding Metropolitan Planning Organization Metropolitan Statistical Area National Transit Database Operating and Maintenance Project Development and Environment Public Information Office Program Management Plan Regional Planning Council Safe, Accountable, Flexible Efficient Transportation Equity Act: A Legacy for Users Space Coast Area Transit State Highway System The transportation planning organization in Brevard County. State Road State Transportation Improvement Program 2

STTF TAC TDTF TDP TDSP TIP TMA TMS TOA TPO UA UPWP USDOT VDA VIM VMT VPSI vride State Transportation Trust Fund Technical Advisory Committee Transportation Disadvantaged Trust Fund Transportation Development Plan Transportation Disadvantaged Service Plan Transportation Improvement Program Transportation Management Area TMS of Brevard, Inc., the Medicaid Non-Emergency Transportation contractor Tindale-Oliver and Associates, Inc. Transportation Planning Organization Urbanized Area Unified Planning Work Program U.S. Department of Transportation Volunteer Driver Agreement (for VPSI, Inc.) Volunteers In Motion Vehicle Miles Traveled VPSI, Inc., Space Coast Area Transit s vanpool management contractor vride, Inc., Space Coast Area Transit s vanpool management contractor 3

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LCB AGENDA ITEM 11/13/2017 I TITLE: Introduction of Members DISCUSSION: REQUESTED ACTION: None ATTACHMENTS: Updated Membership Listing 5

BREVARD COUNTY LOCAL COORDINATING BOARD FOR TRANSPORTATION DISADVANTAGED PROGRAM 2017 COMMUNITY TRANSPORTATION COORDINATOR (CTC) James Liesenfelt, Director Transit Services Department Space Coast Area Transit 401 S. Varr Ave. Cocoa, FL 32922 Phone (321) 635-7815 Fax - (321) 633-1905 E-mail- Jim.Liesenfelt@brevardfl.gov LCB ATTORNEY Diana Yuan Assistant County Attorney 2725 Judge Fran Jamieson Way Bldg. C Melbourne, FL 32940 Phone - (321) 633-2090 Fax - (321) 633-2096 E-mail Diana.Yuan@brevardfl.gov DESIGNATED OFFICIAL PLANNING AGENCY (DOPA) Sarah Kraum Multi-Modal Program Specialist Space Coast Transportation Plng Org 2725 Judge Fran Jamieson Wy Bld A Melbourne, FL 32940 Phone - (321) 690-6890 Fax - (321) 690-6827 E-mail Sarah.Kraum@brevardfl.gov COMMISSION FOR TRANS. DISADVANTAGED John Irvine (Temporary) Area 6 Project Manager 605 Suwannee St., MS-49 Tallahassee, FL 32399-0450 Phone - (850) 410-5712 Fax - (850) 410-5752 TDD 1-800-983-2435 E-mail John.Irvine@dot.state.fl.us STATE MEDICAID OPERATOR Name and Address Representing *Term LCB Status Don Boisvert, Deputy Mayor Chair Indefinite Chair City of Cocoa 65 Stone St Cocoa, FL 32922 Phone (321) 433-8488 Fax (321) Email dboisvert@cocoafl.org Diane Poitras Florida Department of Transportation 133 S. Semoran Blvd Orlando, FL 32807-3203 Phone - (407) 482-7860 Florida Dept. of Transportation Indefinite Fax - (407) 275-4188 E-mail Diane.Poitras@DOT.state.fl.us VACANT Florida Dept of Children & Families Indefinite William Crane, Exceptional Education Spct Transportation Department Brevard County School Board 2901 W. King St. Cocoa, FL 32926 Phone - (321) 633-3680 x14006 Fax - (321) 633-3693 E-mail Crane.William@brevardschools.org Public Education Community Indefinite 6

Name and Address Representing *Term LCB Status Almetia Britton Vocational Rehabilitation 1970 Michigan Ave, Bldg A Cocoa, FL 32926 Phone (321) 690-3280 Florida Dept. of Education Indefinite Fax - (321) 690-3279 E-mail Almetia.britton@vr.fldoe.org Dennis Vannorsdall Veteran Services Office 2725 Judge Fran Jamieson Way Bldg. B Viera, FL 32940 Phone - (321) 633-2012 Florida Dept. of Veteran s Affairs Indefinite Fax - (321) 637-5432 E-mail dennis.vannorsdall@brevardfl.gov VACANT Florida Assoc. of Community Action Agencies rep. Indefinite Rocky Randels 308 East Central Blvd Cape Canaveral, FL 32920-2610 Phone (321) 784-5694 E-mail rockyrandels1@gmail.com Felicia Wilson 1418 Brook Dr Titusville, FL 32780 Phone (321) 298-5406 E-mail FRW263@aol.com Linda Howard 946 Golden Beach Blvd. Indian Harbor Beach, FL 32937 Phone - (321) 773-2691 E-mail lhoward@specialgatherings.com Sara Ann Conkling 1305 South Lakemont Dr Cocoa, FL 32922 Phone (321) 307-2210 FAX (321) E-mail saraann7@gmail.com VACANT Randy Hunt Senior Resource Alliance 988 Woodcock Road, Suite 200 Orlando, FL 32803 Phone (407) 514-1802 Fax - (407) 228-1835 E-mail huntr@sraflorida.org VACANT Milagros Chervoni Agency for Health Care Admin. 400 W. Robinson St. S-309 Orlando, Fl. 32801 Phone - (407) 420-2486 FAX - (407) 245-0847 E-mail Milagros.Chervoni@ahca.myflorida.com Economically Disadvantaged Persons over Sixty Rep. Elderly of the County Disabled Representative Citizen Advocate Citizen Advocate/user State Coordinating Council for Early Childhood Services Children at Risk Florida Dept. of Elder Affairs Private For Profit or Non- Profit Trans. Industry Florida Agency for Health Care Administration Expires 08/19 Expires 10/20 Expires 11/18 Expires 11/18 Indefinite Indefinite Indefinite Indefinite Vice-Chair 7

Name and Address Representing *Term LCB Status VACANT Regional Workforce Board Indefinite VACANT Representative Local Medical Community Indefinite Alternates Name and Address Representing *Term LCB Status Carlos M. Colón Florida Department of Transportation 133 S. Semoran Blvd Orlando, FL 32807-3203 Phone - (407) 482-7860 Florida Dept. of Transportation Indefinite Fax - (407) 275-4188 E-mail Carlos.Colon@DOT.state.fl.us VACANT Fl. Dept. of Children & Families 400 W. Robinson St., S-430 Orlando, FL 32801 Phone - (407) 245-0440 x602 Fax - (407) 245-0575 Florida Dept. of Children & Families Indefinite VACANT Public Education Community Indefinite Jack Giordano Division of Blind Services 1970 Michigan Ave, A-2 Cocoa, FL 32926 Phone (321) 634-3680 E-mail Jack.Giordano@dbs.fldoe.org VACANT Vocational Rehabilitation or Division of Blind Services Florida Dept. of Veteran Affairs Rep. Veterans Indefinite Indefinite VACANT Fred McMillian 5008 N. Cocoa Blvd Sharpes, FL 32927 Phone 321-806-3328 E-mail mcmillian.freddie9@gmail.com Camille Tate 2945 Kemblewick Dr, Apt 308 Melbourne, FL 32935 Phone (321) 610-4889 E-mail Yankiecat1999@cfl.rr.com Florida Assoc. of Community Action Agencies rep. Economically Disadvantaged Persons over Sixty rep. Elderly of the County Disabled Representative Indefinite Expires 10/20 Expires 10/20 VACANT Citizen Advocate Expires Robert Wise 2215 Capeview St Merritt Island, FL 32952 Phone (321) 449-8673 E-mail bobwise32952@bellsouth.net Citizen Advocate/System User Expires 10/20 8

Name and Address Representing *Term LCB Status VACANT Local Representative for Indefinite Children at Risk Sarah Lightell Senior Resource Alliance 988 Woodcock Rd., Suite 200 Orlando, Fl. 32803 Phone (407) 514-1816 Fax - (407) 228-1800 E-mail lightells@sraflorida.org VACANT Florida Dept. of Elder Affairs Private for Profit or Non- Profit Trans. Industry Indefinite Indefinite Charlotte Keller Agency for Health Care Admin. 400 W. Robinson St. S-309 Orlando, Fl. 32806 Phone - (407) 420-2496 FAX - (407) 245-0847 E-mail Charlotte.Keller@ahca.myflorida.com Designee Agency for Health Care Admin. Indefinite VACANT Regional Workforce Board Indefinite VACANT Representative Local Medical Community Indefinite SCTPO Approved 10/12/2017 9

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LCB AGENDA ITEM 11/13/2017 II. TITLE: Approval of Meeting Minutes for June 26, 2017 DISCUSSION: REQUESTED ACTION: Approve the Meeting Minutes for June 26, 2017 ATTACHMENTS: Draft Meeting Minutes, June 26, 2017 11

MINUTES JUNE 26, 2017 LOCAL COORDINATING BOARD FOR TRANSPORTATION DISADVANTAGED SERVICES SPACE COAST ROOM SECOND FLOOR 2725 JUDGE FRAN JAMIESON WAY VIERA, FLORIDA 32940 2:00 P.M. CALL TO ORDER DRAFT **Due to a technical glitch the audio recording of the meeting is unavailable. Meeting called to Order at 2:00 p.m. Pledge of Allegiance INTRODUCTION OF MEMBERS Member Representing 10/24/16 3/13/17 6/26/17 Present Absent Present Absent Present Absent Deputy Mayor Don Elected Official Boisvert, Chairman - - X X Vacant FL Dept of Children & Families - - - - - - Diane Poitras FL Dept of Transportation X X X William Crane Public Education Community X X X Almetia Britton FL Dept of Education X X X Dennis Vannorsdall FL Dept of Veteran s Affairs X X X Vacant FL Assoc of Comm Action Agencies - - - - - - Rocky Randels Persons over 60 Representative X X X David Ryan Disabled Representative X X X Linda Howard Citizen Advocate Vice-Chair X X X Vacant State Services - Children at Risk - - - - - - Randy Hunt FL Dept of Elder Affairs X X X Milagros Chervoni FL Agency for Health Care Admin Sara Ann Conkling Citizen Advocate / User Vacant Private Trans. Industry X X X X X X - - - - - - Alternates Present Absent Present Absent Present Absent 12

Carlos Colon FL Dept of Transportation James Tapp, Jr. Persons over 60 Representative Jack Giordano FL Dept of Education Vacant Citizen Advocate Sarah Lightell FL Dept of Elders Affairs Charlotte Keller Agency for Health Care Admin. Felicia Wilson Citizen Advocate / User Larry Fowler Disable Representative - - X - - - X X X X X X - - - - - - X X X X X X X X X X X X Others Present: Jim Liesenfelt, CTC/Space Coast Area Transit Director Sarah Kraum, Space Coast Transportation Planning Organization Diana Yuan, Assistant County Attorney Cathy Lively, Space Coast Area Transit Scott Nelson, Space Coast Area Transit Terry Jordan, Space Coast Area Transit Colby Stallings, Space Coast Area Transit Joe Lammon, Space Coast Area Transit Lori Hamilton, Space Coast Area Transit Pat Ryan, Space Coast Area Transit Lisa Rivera, Logisticare Darlyn Guldi Mula CFKC Dialysis APPROVAL OF MEETING MINUTES, MARCH 13, 2017 Bill Crane, moved to approve the minutes as submitted, seconded by Sara Ann Conkling. Motion carries unanimously. PUBLIC COMMENT None REPORTS - COMMUNITY TRANSPORTATION COORDINATOR S REPORT, Jim Liesenfelt Jim Liesenfelt highlighted a few items that were not included in the Agenda Package. At the last meeting grant applications for the Section 5310 funds were discussed. It was omitted that Space Coast Center for Independent Living also applied for the funding. Transit Services has filled their new Transit Planner position, Mr. Terry Jordan is here today. He has extensive experience and has also worked for Lynx. 13

There will be some temporary changes happening in the Transit Services Department / Space Coast Area Transit. I have been asked to be Interim Assistant County Manager, while they are seeking a permanent employee. Scott Nelson will be the Interim Transit Services Director during this time period. TD PLANNING GRANT REPORT No questions or comments. SCAT TD PERFORMANCE REPORT CARD No questions or comments. VOLUNTEERS IN MOTION REPORT Rocky Randels Looking at the bottom of the page, over 1200 successes. The 1200 is for trips? Lori Hamilton, Yes. Jim Liesenfelt Lori has teamed with City of Satellite Beach and they do a wonderful job. NEW BUSINESS - ELECTION OF VICE-CHAIR Diana Yuan, Assistant County Attorney, explained the process of nomination and voting for a new Vice-Chair. Rocky Randels nominated Linda Howard, seconded by Randy Hunt. Linda Howard indicated she would be willing to serve. Hearing no more nominations, motion carried unanimously. NEW BUSINESS - MEMBER APPLICATION PROCESS, Jim Liesenfelt There are a handful of open seats that are for volunteer citizens. These seats are approved through the Space Coast Transportation Planning Organization. Currently we are accepting applications for: Disabled Representative - Member Persons over Sixty Representing Elderly of the County Alternate Disabled Representative Alternate Citizens Advocate/System User Alternate Included in your package is a copy of the Membership Application. If you need a copy of the application e-mailed please contact Cathy and she will send it out. These applications are due by 14

July 24 th. The Space Coast Transportation Planning Organization will approve the new appointees at their next meeting. NEW BUSINESS - TRANSPORTATION DISADVANTAGED TECHNICAL MEMO #2, Jim Liesenfelt The Technical Memo #2 to our Transit Development Plan major update has been released in draft form. This Plan is being prepare through our consults, Tindale-Oliver and Associates. A copy has been included in your agenda package. Jim Liesenfelt highlighted some of the key areas: Existing Transportation Services Review of Plans, Program and Studies Situation Appraisal Potential Service Gaps and Latent Demand Evaluation of Alternatives There will be additional public meetings to be held in first week of August. The TDP Major Update is for FY 2018-2027 and will be brought before the SCTPO. NEW BUSINESS TRANSPORTATION DISADVANTAGED RATE MODEL APPROVAL, Jim Liesenfelt Every year the Community Transportation Coordinator for Brevard County, which is Space Coast Area Transit, must determine the reimbursement rate for transportation to those clients which have been certified Transportation Disadvantaged. The rate is determined by utilizing a spreadsheet that is supplied by the Florida Commission for the Transportation Disadvantaged. A copy of the resulting report is included in your package. The rate for the Fiscal Year 2018, which begins on July 1 st, is: $2.08 per Ambulatory Passenger Mile $3.57 per Wheelchair Passenger Mile This rate can be found in Section V. Rate Calculations for Multiple Services. The Board must approve the Transportation Disadvantaged rates for Fiscal Year 2018. Motion by Sarah Ann Conkling to approve the rate models as submitted, seconded by Bill Crane. Motion passed unanimously. NEW BUSINESS TRANSPORTATION DISADVANTAGED TRUST FUND FORMULA CHANGES AND GRANT APPLICATION, Jim Liesenfelt Included in your agenda package was an allocation formula study conducted by the Center for Urban Transportation Research. This study details the Florida Transportation Disadvantaged Program Historic Policy and Funding Allocation Process Assessment. 15

At your desks, you will find an agenda item for the July 11, 2017 Board of County Commissioners Meeting. The agenda is for the next fiscal year Transportation Disadvantaged Trip and Equipment Grant. All this funding is used for providing curb-to-curb services for the Transportation Disadvantaged. None of the funding is used for capital equipment. This year s allocation contains a decrease of about $240,000. This is due to two main factors: Last year the legislature added a one-year allocation of $190,000 to the TD Trust Fund, this year this funding was not duplicated. A new distribution formula was implemented by the TD Commission which resulted in reallocated funding from urban counties to rural counties. The information is provided for your knowledge and no action is required by the Board. MEMBERS REPORT Meeting adjourned at 3:20 p.m. 16

LCB AGENDA ITEM 11/13/2017 III.A. TITLE: Community Transportation Coordinator s (CTC) Report DISCUSSION: Scott Nelson or designee will present written and/or verbal information at the meeting. REQUESTED ACTION: None ATTACHMENTS: CTC Report 17

CTC REPORT Fixed Route Service Fiscal Year 17 shows a decrease of about 5.7% for the year. Total ridership is 2,125,594 (not finalized) compared to 2,255,121 for Fiscal Year 16. The drop in ridership is same as describe as before, it is due to three reasons: (1) the number of students using the EFSC Class Pass is down this year. Both EFSC and our drivers have been active in enforcing the pass to ensure only EFSC students are using the pass, (2) fuel costs. The lower gasoline prices have allowed some riders to be able to afford to drive more often, (3) a better economy allowing people to spend extra funds on driving. New Route Changes Several changes to our fixed route bus were made on October 1, 2017. A summary of the changes are: North: South: Rt. 1 Cut lightly used trip in the morning on Rt. 1C to Viera Gov t. Center. Extended last trip on Rt. 1 to go to Titusville. Rt. 3 Changed time table to meet new Rt. 4 schedule at Merritt Square Mall. Rt. 4 Changed time table. Evenly spaced the three buses running on Rt. 4 to 20 minutes apart. Aligned Rt. 4 to meet Rts. 1, 4, 6, 8 at Cocoa Transit Center. Rt. 6 Changed time table. Evenly spaced the three buses running on Rt. 6 to 20 minutes apart. Aligned to meet the other buses. On Cocoa Loop, permanently moved bus stop at Walmart from store entrance out to Clearlake Rd. Every trip goes to Cocoa Commons Publix. Rt. 7 Changed time table to meet with new Rt. 6 schedule at Barton & Cedar Transfer Center in Rockledge. Rt. 8 Changed time table to meet other buses at Cocoa Transit Center. Rt. 22 Added Palm Bay Hospital to the route. Changed time table accordingly. Rt. 23 Took off Palm Bay Hospital. Added Eastern Florida State College- Palm Bay. Rt. 28 Moved bus stop off EFSC- Melbourne campus at request of the college. Changed transfer point with Rt. 29 to Wickham & Leisure Way, at Wickham Park Rec. Center. Added Post Rd.-Croton Rd.-Parkway Dr. loop. Rt. 29 Moved bus stop off EFSC- Melbourne campus. Changed transfer point to Wickham & Leisure Way. Changed routing around the college. Budget The Fiscal Year 2018 Budget was approved by the Brevard County Board of County Commissioners on September 26, 2017. Service levels will remain the same. 18

Bus Stops Designs for 16 ADA bus stops with benches or shelters are at the City of Titusville are completed and construction is commencing. The sidewalk project on A1A looks almost complete and includes several dozen accessible stops along with opportunities for benches and/or shelters. FDOT has built about 6 accessible bus stops on US #1 between Titusville and Port St. John. The Space Coast TPO has programmed funding to update the ADA Accessibility Study. The results of the update will available in 2018. That s it! We may have some updates at the meeting. 19

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LCB AGENDA ITEM 11/13/2017 III.B. TITLE: Transportation Disadvantaged Planning Grant Report DISCUSSION: The attached report is for the LCB member s information and review. REQUESTED ACTION: None ATTACHMENTS: TD Planning Grant Report 21

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LCB AGENDA ITEM 11/13/2017 III.C. TITLE: Space Coast Area Transit Transportation Disadvantaged Performance Report Card DISCUSSION: The attached report is for the LCB member s information and review. REQUESTED ACTION: None ATTACHMENTS: Transportation Disadvantaged Performance Report Card 25

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LCB AGENDA ITEM 11/13/2017 III.D. TITLE: Volunteers in Motion Report DISCUSSION: The attached report is for LCB member s information and review. REQUESTED ACTION: None ATTACHMENTS: Volunteers in Motion Report 31

Title: Volunteers in Motion (VIM) This report is an update for the Volunteers in Motion Program. Program Developments: Recruitment: Opportunities exist within the Volunteers in Motion program for Vehicle Operators and Staff Support for both the north and south offices. Contact: Lori Hamilton, Coordinator, at 321-635-7999 or 321-506-7041 for more information. Active Volunteers: 23 New Volunteers: 0 General: On August 28 th 2017, we took delivery of two Mobility Ventures MV-1 s. These vehicles are built from the ground up with the disabled in mind. Especially those confined to wheel chairs. Our existing fleet was not appropriate to safely transport clients using electric wheel chairs and require the specailized care provided by Volunteers in Motion. The main advantage of the MV-1 s is to allow easier loading and unloading of wheel chair bound clients and provide improved seating and visibility. Successes FY 2016: 1400 1200 1000 800 600 400 200 0 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr Clients Trips 32

LCB AGENDA ITEM 11/13/2017 IV.A. TITLE: Approval of Annual Operating Report DISCUSSION: Each Community Transportation Coordinator (CTC) is required to submit an Annual Operating Report (AOR) to the Commission for the Transportation Disadvantaged. The Commission for the Transportation Disadvantaged compiles all the reports into a statewide operations report and utilizes the data to assess the CTC performance. The data in this report is also used to determine a portion of the yearly Trip and Equipment Grant distribution. Of these total grant allocation formulas, 25% is related to total system passenger trips and 25% system vehicle miles traveled. Staff will provide a presentation at the meeting on this year s AOR. REQUESTED ACTION: LCB to certify the Annual Operating Report ATTACHMENTS: Draft Annual Operating Report 33

FLCTD Annual Operations Report Section I: Face Sheet County: Brevard Fiscal Year: July 1, 2016 - June 30, 2017 Status: Ready Report Date: 09/05/2017 Period Covered: July 1, 2016 - June 30, 2017 Coordinator's Name: Space Coast Area Transit Address: 401 South Varr Ave City: Cocoa Zip Code: 32922 Service Area: Brevard Contact Person: Scott Nelson Title: Interim Transit Director Phone: (321) 635-7815 Fax: (321) 633-1905 Email: scott.nelson@brevardcounty.us Network Type: Partial Brokerage Organization Type: County CTC Certification: I, Scott Nelson, as the authorized Community Transportation Coordinator (CTC) Representative, hereby certify, under the penalties of perjury as stated in Chapter 837.06, F.S., that the information contained in this report is true, accurate, and in accordance with the accompanying instructions. CTC Representative (signature) LCB Statement: I,, as the local Coordinating Board Chairperson, hereby, certify in accordance with Rule 41-2.007(7) F.S. that the local Coordinating Board has reviewed this report and the Planning Agency has received a copy. LCB Signature 34

FLCTD Annual Operations Report Section II: General Info County: Brevard Fiscal Year: July 1, 2016 - June 30, 2017 Status: Ready Section II: Coordinated System General Information 1. Provider Listing (include the CTC, if the CTC provides transportation services) Number of Private Non-Profits: 0 Number of Private For-Profits: 1 Public Entities: School Board: 1 Municipality: 0 County: 1 Transit Authority: 0 Other: 0 Total: 3 2. How many of the providers listed in 1 are coordination contractors? 0 35

FLCTD Annual Operations Report Section III: Passenger Trip Info County: Brevard Fiscal Year: July 1, 2016 - June 30, 2017 Status: Ready Section III: Passenger Trip Information 1a. One-Way Passenger Trips Type of Service Service Area Fixed Route/Fixed Schedule Within Outside Total Daily Trip Tickets 337621 0 337621 Weekly Passes 12960 0 12960 Monthly Passes 22908 0 22908 Deviated Fixed Route Service 0 0 0 Paratransit Ambulatory 436590 29529 466119 Non-Ambulatory 17399 0 17399 Stretcher 0 0 0 Other Services School Board Trips 14298 6278 20576 Total Trips 841776 35807 877583 1b. How many of the total trips were provided by contracted transportation providers (do not include the CTC, if the CTC provides transportation services)? 1c. How many of the total trips were provided by coordination contractors? 0 0 2. One-Way Trips by Funding Source Agency for Health Care Administration 0 Agency for Persons with Disabilities 35377 Agency for Workforce Innovation 0 Commission for the Transportation Disadvantaged 67174 Department of Children and Families 0 Department of Community Affairs 0 Department of Education 22908 Department of Elder Affairs 23687 Department of Health 0 36

Department of Juvenile Justice 0 Florida Department of Transportation 263783 Local Government 284359 Local Non-Government 180295 Other Federal Programs 0 Total: 877583 3. One-Way Trips by Passenger Type Was this information obtained by sampling? Elderly Children Other yes Low Income: 112711 Disabled: 100635 Low Income and Disabled: 104660 Other: 84533 Low Income: 36668 Disabled: 10154 Low Income and Disabled: 5641 Other: 3949 Low Income: 213502 Disabled: 121403 Low Income and Disabled: 50236 Other: 33491 Total: 877583 4. One-Way Passenger Trips - by Purpose Was this information obtained by sampling? yes Medical Purpose 95352 Employment Purpose 273480 Education/Training/Daycare Purpose 233831 Nutritional Purpose 22195 Life-Sustaining/Other Purpose 252725 Total: 877583 5. Unduplicated Passenger Head Count 5a. Paratransit/Deviated Fixed Route/ School Brd 14026 37

5b. Fixed Route 1640 Total: 15666 6. Number of Unmet Trip Requests 24 Unmet Trip Requests by Type of Trip Unmet Medical 20 Unmet Employment 0 Unmet Education/Training/Daycare 0 Unmet Nutritional 0 Unmet Life-Sustaining/Other 4 Reason Trip was Denied (Optional) Lack of Funding: 0 Lack of Vehicle Availability: 0 Lack of Driver Availability: 0 Other: 0 7.) Number of Passenger No-shows 10711 Passenger No-Shows by Funding Source (optional) CTD: 0 AHCA: 0 AWI: 0 DCF: 0 APD: 0 DOE: 0 DOEA: 0 Other: 0 8. Complaints Complaints by Service 6 Complaints by Policy 0 Complaints by Vehicle 0 Complaints by Other 1 Complaint Total: 7 9. Commendations Commendations by CTC 57 38

Commendations by Transportation Providers 3 Commendations by Coordination Contractors 2 Total Commendations: 62 39

FLCTD Annual Operations Report Section IV: Vehicle Info County: Brevard Status: Ready Section IV: Vehicle Information 1. Mileage Information Vehicle Miles Fiscal Year: July 1, 2016 - June 30, 2017 CTC: 868288 728741 Transportation Providers: 1570463 1462457 Coordination Contractors: 0 0 School Bus Utilization Agreement: 36758 27348 Total: 2475509 2218546 Revenue Miles 2. Roadcalls 27 3. Accidents Chargeable Non-Chargeable Total Accidents Person Only: 0 0 Total Accidents Vehicle Only: 14 10 Total Accidents Person & Vehicle: 0 0 Total Accidents: 14 10 Grand Total: 24 4. Total Number of Vehicles 183 Count Percentage a. Total vehicles that are wheelchair accessible: 95 51.00% b. Total vehicles that are stretcher equipped: 0 0.00% 40

FLCTD Annual Operations Report Section V: Employee Info County: Brevard Status: Ready Section V: Employee Information Fiscal Year: July 1, 2016 - June 30, 2017 1. CTC and Transportation Provider Employee Information Hours Full-Time Drivers 31 59225 Part-Time Drivers 7 7650 Volunteer Drivers 139 53157 Total Hours: 120032 Maintenance Employees 0 Dispatchers 2 Schedulers 1 Call Intake/Reserv./Cust. Serv. 7 Other Operations Employees 0 Hours Other Volunteers 0 0 Administrative Support 6 Management Employees 7 Total 200 2. Coordination Contractors Employee Information Hours Full-Time Drivers 0 0 Part-Time Drivers 0 0 Volunteer Drivers 0 0 Total Hours: 0 Maintenance Employees 0 Dispatchers 0 Schedulers 0 Call Intake/Reserv./Cust. Serv. 0 41

Other Operations Employees 0 Hours Other Volunteers 0 0 Administrative Support 0 Management Employees 0 Total 0 TOTAL HOURS: 120032 42

FLCTD Annual Operations Report Section VI: Revenue Sources County: Brevard Fiscal Year: July 1, 2016 - June 30, 2017 Status: Saved with Issues Section VI: Financial Data 1. Detailed Revenue and Trips Provided by Funding Source Revenue Source Agency for Health Care Administration CTC and Transportation Providers Coordination Contractors Medicaid Non-Emergency $0.00 $0.00 $0.00 Medicaid Non-Emergency (under fixed fee service with AHCA) Agency for Persons with Disabilities Comm Care for Dis Adults/Aging & Adult Services $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 Developmental Services $0.00 $0.00 $0.00 TOTAL REVENUES Other (specify)medwaiver $321,315.00 $0.00 $321,315.00 Agency for Workforce Innovation WAGES/Workforce Board $0.00 $0.00 $0.00 Other (specify) $0.00 $0.00 $0.00 Commission for the Transportation Disadvantaged Non-Sponsored Trip Program $1,755,167.00 $0.00 $1,755,167.00 Non-Sponsored Cap. Equip. $0.00 $0.00 $0.00 Rural Capital Equip. $0.00 $0.00 $0.00 TD Other (specify)planning $19,531.00 $0.00 $19,531.00 Department of Children and Families Alcohol, Drug Abuse & Mental Health Program $0.00 $0.00 $0.00 Family Safety & Preservation $0.00 $0.00 $0.00 Other (specify) $0.00 $0.00 $0.00 Department of Community Affairs Community Services $0.00 $0.00 $0.00 Other (specify) $0.00 $0.00 $0.00 Department of Education Carl Perkins Vocational Ed. Act $0.00 $0.00 $0.00 Division of Blind Services $0.00 $0.00 $0.00 43

Vocational Rehabilitation $8,373.00 $0.00 $8,373.00 Day Care Programs $0.00 $0.00 $0.00 Other (specify) $0.00 $0.00 $0.00 Department of Elder Affairs Older Americans Act $0.00 $0.00 $0.00 Community Care for the Elderly $53,638.00 $0.00 $53,638.00 Other (specify) $0.00 $0.00 $0.00 Department of Health Children's Medical Services $0.00 $0.00 $0.00 Office of Disability Deter. $0.00 $0.00 $0.00 County Public Health Unit $0.00 $0.00 $0.00 Other (specify) $0.00 $0.00 $0.00 Department of Juvenile Justice (specify) $0.00 $0.00 $0.00 Department of Transportation 49 USC 5307 (Section 9) $2,402,798.00 $0.00 $2,402,798.00 49 USC 5310 (Section 16) $0.00 $0.00 $0.00 49 USC 5311 (Section 18) $0.00 $0.00 $0.00 490USC 5311(f) (Section 18i) $0.00 $0.00 $0.00 Block Grant $434,280.00 $0.00 $434,280.00 Service Development $0.00 $0.00 $0.00 Commuter Assistance Program $0.00 $0.00 $0.00 Other DOT (Specify)Corridor Grants Local Government $254,970.00 $0.00 $254,970.00 School Board Service $130,192.00 $0.00 $130,192.00 Complementary ADA Service $0.00 $0.00 $0.00 County Cash $602,189.00 $0.00 $602,189.00 County In-Kind $0.00 $0.00 $0.00 City Cash $0.00 $0.00 $0.00 City In-Kind $0.00 $0.00 $0.00 Other Cash (specify)balance Forward $11,500.00 $0.00 $11,500.00 Other In-Kind (specify) $0.00 $0.00 $0.00 Local Non-Government Farebox $378,169.00 $0.00 $378,169.00 Donations, Contributions $0.00 $0.00 $0.00 In-Kind Services $0.00 $0.00 $0.00 Other Non-Government $107,340.00 $0.00 $107,340.00 44

Other Federal or State Programs (specify) $0.00 $0.00 $0.00 (specify) $0.00 $0.00 $0.00 (specify) $0.00 $0.00 $0.00 GRAND TOTAL: $6,479,462.00 $0.00 $6,479,462.00 45

FLCTD Annual Operations Report Section VII: Expense Sources County: Brevard Fiscal Year: July 1, 2016 - June 30, 2017 Status: Ready Section VII: Financial Data 2. Expense Sources Expense Item Community Transportation Coordinator Coordination Contractor TOTAL EXPENSES Labor (501): $1,483,334.00 $0.00 $1,483,334.00 Fringe Benefits (502): $336,183.00 $0.00 $336,183.00 Services (503): $1,297,123.00 $0.00 $1,297,123.00 Materials and Supplies Cons. (504): $511,375.00 $0.00 $511,375.00 Utilities (505): $27,614.00 $0.00 $27,614.00 Casualty and Liability (506): $98,695.00 $0.00 $98,695.00 Purchased Transportation Services (508) Taxes (507): $0.00 $0.00 $0.00 Bus Pass Expenses: $16,793.00 $0.00 $16,793.00 School Bus Expenses: $0.00 $0.00 $0.00 Other: $0.00 $0.00 $0.00 Miscellaneous (509): $9,396.00 $0.00 $9,396.00 Interest (511): $0.00 $0.00 $0.00 Leases and Rentals (512): $986.00 $0.00 $986.00 Annual Depreciation (513): $788,551.00 $0.00 $788,551.00 Contributed Services (530): $0.00 $0.00 $0.00 Allocated Indirect Expenses: $49,663.00 $0.00 $49,663.00 GRAND TOTAL: $4,619,713.00 $0.00 $4,619,713.00 46

LCB AGENDA ITEM 11/13/2017 IV.B. TITLE: Annual Approval of By-Laws DISCUSSION: The By-Laws of the Brevard County Local Coordinating Board for the Transportation Disadvantaged is required to be updated and approved by the LCB every year. Currently, there are no changes to the existing By-Laws REQUESTED ACTION: Approval of the By-Laws for the Local Coordinating Board. If the LCB wishes to make significant changes, the By-Laws will be brought back to the next LCB Meeting. ATTACHMENTS: Draft By-Laws of the Brevard County Local Coordinating Board for the Transportation Disadvantaged 47

BY-LAWS OF THE BREVARD COUNTY LOCAL COORDINATING BOARD FOR THE TRANSPORTATION DISADVANTAGED 2018 48

BY-LAWS OF THE BREVARD COUNTY LOCAL COORDINATING BOARD FOR THE TRANSPORTATION DISADVANTAGED ARTICLE I: PREAMBLE Section 1: Preamble: The following sets forth the by-laws which shall serve to guide the proper functioning of the coordination of transportation services provided to the transportation disadvantaged through the Transportation Disadvantaged Coordinating Board. The intent is to provide procedures and policies for fulfilling the requirements of Chapter 427, Florida Statutes, Rule 41-2, Florida Administrative Code (FAC), and subsequent laws setting forth requirements for the coordination of transportation services to the transportation disadvantaged. ARTICLE II: NAME AND PURPOSE Section 1: Name: The name of the Coordinating Board shall be the LOCAL COORDINATING BOARD FOR THE TRANSPORTATION DISADVANTAGED, hereinafter referred to as the Board. Section 2: Purpose: The primary purpose of the Board is to assist the Designated Official Planning Agency in identifying local service needs and providing information, advice, and direction to the Community Transportation Coordinator on the coordination of services to be provided to the transportation disadvantaged pursuant to Chapter 427.0157, Florida Statues. ARTICLE III: MEMBERSHIP, APPOINTMENT, TERM OF OFFICE, AND TERMINATION OF MEMBERSHIP Section 1: Voting Members. In accordance with Chapter 427.0157, Florida Statues, all members of the Board shall be appointed by the designated official planning agency, which is the Space Coast Transportation Planning Organization (TPO). All agency members shall be recommended in writing to the TPO Chair or Staff Director. All non-agency member appointments shall be recommended by the Non- Agency Member Selection Sub-committee to the TPO Chair or Staff Director. The following agencies or groups shall be represented on the Board as voting members: 1. An elected official appointed by the TPO (The TPO shall appoint one of these elected officials as the Chair); 2. A local representative of the Florida Department of Transportation; 49

3. A local representative of the Florida Department of Children and Family Services; 4. A local representative of the Public Education Community which could include, but not be limited to, a representative of the District School Board, School Board Transportation Office, or Headstart Program in areas where the School District is responsible; 5. In areas where they exist, a local representative of the Florida Division of Vocational Rehabilitation or the Division of Blind Services, representing the Department of Education; 6. A person recommended by the local Veterans Service Office representing the veterans of the county; 7. A person who is recognized by the Florida Association for Community Action (President), representing the economically disadvantaged in the county; 8. A person over sixty representing the elderly in the county; 9. A person with a disability representing the disabled in the county; 10. Two citizen advocate representatives in the county; one who must be a person who uses the transportation service(s) of the system as their primary means of transportation; 11. A local representative for children at risk; 12. In areas where they exist, the Chairperson or designee of the local Mass Transit or Public Transit System s Board, except in cases where they are also the Community Transportation Coordinator; 13. A local representative of the Florida Department of Elderly Affairs; 14. An experienced representative of the local private for profit transportation industry. In areas where such representative is not available, a local private non-profit representative will be appointed, except where said representative is also the Community Transportation Coordinator; 15. A local representative of the Florida Agency for Health Care Administration; 16. A representative of the Regional Workforce Development Board established in Chapter 445, Florida Statues; and 17. A representative of the local medical community, which may include, but not be limited to, kidney dialysis centers, long term care facilities, assisted living facilities, hospitals, local health department or other home and community based services, etc. Section 2: Alternate Members. Each member of the Board shall have an alternate. Each represented agency shall appoint an alternate, non-agency alternates shall be appointed by the TPO. Alternates for a board member who cannot attend a meeting must be representative of the same interest as the member. Each alternate may vote only in the absence of that member on a one-vote-per-member basis. Each member must provide written declaration of his or her designated alternate. Section 3: Non-Voting Members. Additional non-voting members may be appointed by the TPO. 50

Section 4: Terms of Appointment. Consistent Rule 41-2.012(5), except for the Chair, the members of the Board shall be appointed for three-year staggered terms with initial membership being appointed equally for one, two, and three years. The Chair shall serve until replaced by the TPO. Section 5: Termination of Membership. Any member of the Board may resign at any time, by notice in writing, to the Chair. Unless otherwise specified in such notice, such resignation shall take effect upon receipt thereof by the Chair. Each member of the Board is expected to demonstrate his/her interest in the Board's activities through attendance of the scheduled meetings, except for reasons of an unavoidable nature. In each instance of an unavoidable absence, the absent member should ensure that his/her alternate will attend. The TPO may review, and consider rescinding the appointment of any voting member of the Board who fails to attend three (3) consecutive meetings. Section 6: Technical Advisors. Upon majority vote of a quorum of the Coordinating Board, Technical Advisors may be approved for the purpose of providing the Coordinating Board with technical advice as necessary. The technical advisors shall not be allowed to vote. ARTICLE IV: OFFICERS AND DUTIES Chair. Section 1: Number. The officers of the Board shall be a Chair and a Vice- Section 2: Chair. The Space Coast Transportation Planning Organization shall appoint an elected official, to serve as the official Chair to preside at all Coordinating Board meetings. The Chair shall preside at all meetings, and in the event of his/her absence, or at his/her discretion; the Vice-Chair shall assume the powers and duties of the Chair. The Chair shall serve until replaced by the TPO. Section 3: Vice-Chair. The Board shall hold an organizational meeting each year, for the purpose of electing a Vice-Chair. The Vice-Chair shall be elected by a majority vote of a quorum of the members of the Board present and voting at the organizational meeting. The Vice-Chair shall serve a term of one year starting with the next meeting. The nominations for the Vice-Chair shall be taken from members present at the organizational meeting. ARTICLE V: BOARD MEETING Section 1: Regular Meetings. The Board shall meet as often as necessary in order to meet its responsibilities. However, as required by Chapter 427.0157, Florida Statutes, the Board shall meet at least quarterly. 51

Section 2: Notice of Meetings. Notices and tentative agendas shall be sent to all Board members, other interested parties, and the news media within a reasonable amount of time prior to the Board meeting. Such notice shall state the date, time, and the place of the meeting. Section 3: Quorum. At all meetings of the Board the presence in person of a majority of the voting members shall be necessary and sufficient to constitute a quorum for the transaction of business. In the absence of a quorum, those present may, without notice other than by announcement at the meeting, recess the meeting from time to time, until a quorum shall be present. At any such recessed meeting, any business may be transacted which might have been transacted at the meeting as originally called, but no action may be taken until a quorum is present. Section 4: Voting. At all meetings of the Board at which a quorum is present, all matters, except as otherwise expressly required by law or these by-laws, shall be decided by the vote of a majority of the members of the Board present. Section 5: Parliamentary Procedures. The Board will conduct business using parliamentary procedures according to Robert's Rules of Order (most recently revised), except when in conflict with these by-laws. ARTICLE VI: STAFF Section 1: General. The TPO shall provide the Board or arrange for sufficient staff support and resources to enable the Board to fulfill its responsibilities as set forth in Chapter 427.0157, Florida Statutes. These responsibilities include providing sufficient staff to manage and oversee the operations of the Board and assist in the scheduling of meetings, preparing meeting agenda packets, and other necessary administrative duties. ARTICLE VII: BOARD DUTIES Section 1: Board Duties. The Board shall perform the following duties as specified in Rule 41-2, FAC. 1. Maintain official meeting minutes, including an attendance roster, reflecting official actions and provide a copy of same to the Transportation Disadvantaged Commission and the Chair of the TPO. 2. Review and approve the Memorandum of Agreement including the Transportation Disadvantaged Service Plan. 52

3. Evaluate all services provided by the Community Transportation Coordinator under the designated service plan. On an annual basis provide the TPO with an evaluation of the Coordinator's performance. This evaluation shall be based on state Transportation Disadvantaged Commission standards, the annual service plan, and should include recommendations regarding renewal of the Community Transportation Coordinator's contract. 4. In cooperation with the Coordinator, review and provide recommendations to the Transportation Disadvantaged Commission and the TPO on all applications for local, State, or Federal funds relating to transportation disadvantaged in the county. This is to ensure that any transportation disadvantaged expenditure within the county, provides service in the most effective and efficient manner. 5. Review coordination strategies, for service provision to the transportation disadvantaged in the county to seek innovative ways to improve cost effectiveness, efficiency, safety, working hours, and types of service in an effort to increase ridership to a broader population. Such strategies should also encourage multi-county and regional transportation service agreements between area Coordinator and consolidation of adjacent counties, when it is appropriate and cost effective to do so. 6. In coordination with the Coordinator, jointly develop applications for funds that may become available. 7. Prepare by October 1 st an Annual Report, to be consolidated with the Coordinator's Annual Operating Report, outlining the accomplishments and activities or other areas of interest to the State Commission and the County Commission for the most recent operating year period. 8. Assist the TPO in preparing a Transportation Disadvantaged Element in their Transportation Improvement Program (TIP). ARTICLE VIII: SUBCOMMITTEES Section 1: Grievance Subcommittee. The Coordinating Board shall appoint a Grievance Subcommittee to process, investigate, resolve complaints that cannot be solved by Coordinator or Operator, and make recommendations to the Board for improvement of service from agencies, users, or potential users of the system in the county. This subcommittee shall be made up of three (3) Coordinating Board Members and any number of alternates. The Grievance Subcommittee shall meet as often as necessary to resolve grievances in a timely manner. 53

Section 2: Others. Other subcommittees shall be designated by the Chair, as necessary, to investigate and report on specific subject areas of interest to the Board and to deal with administrative and legislative procedures. ARTICLE IX: COMMUNICATION WITH OTHER AGENCIES AND ENTITIES Section 1: General. The TPO authorizes the Board to communicate directly with other agencies and entities, as necessary, to carry out its duties and responsibilities in accordance with Rule 41-2 FAC. ARTICLE X: AMENDMENTS Section 1: General. The by-laws may be amended by a two-thirds (2/3) vote of members present, if a quorum exists, provided the proposed change(s) is/are mailed to all members at least seven (7) days in advance of the meeting. ARTICLE XI: CERTIFICATION The undersigned hereby certifies that he/she is the Chair of the Transportation Disadvantaged Coordinating Board and that the foregoing is a full, true, and correct copy of the By-laws of this Board as adopted by the Brevard County Local Coordinating Board for the Transportation Disadvantaged the 13 th Day of November 2017. Deputy Mayor Don Boisvert, Chair Local Coordinating Board 54

LCB AGENDA ITEM 11/13/2017 IV.C. TITLE: Annual Approval of Grievance Procedures DISCUSSION: The Grievance Procedures of the Brevard County Local Coordinating Board for the Transportation Disadvantaged is required to be updated and approved by the LCB every year. Currently, there are no changes to the existing Grievance Procedures. REQUESTED ACTION: Approval of the Grievance Procedures for the Local Coordinating Board. If the LCB wishes to make significant changes, the Grievance Procedures will be brought back to the next LCB Meeting. ATTACHMENTS: Draft Grievance Procedures of the Brevard County Local Coordinating Board for the Transportation Disadvantaged 55

GRIEVANCE PROCEDURE BREVARD COUNTY LOCAL COORDINATING BOARD FOR THE TRANSPORTATION DISADVANTAGED 2018 56

GRIEVANCE PROCEDURES OF THE BREVARD COUNTY LOCAL COORDINATING BOARD FOR THE TRANSPORTATIN DISADVANTAGED ARTICLE I: PREAMBLE Section 1. Preamble: The following sets forth the grievance procedures, which shall serve to guide the Brevard County Local Coordinating Board for the Transportation Disadvantaged, serving to assist the Community Transportation Coordinator. The intent is to provide procedures and policies for fulfilling the requirements of Chapter 427, Florida Statutes, and Rule 41-2.012 of the Florida Administrative Code (FAC), setting forth requirements for the establishment of grievance procedures and Grievance Subcommittee procedures to resolve grievances or complaints from agencies, users, potential users, subcontractors, and other interested parties. While the intent of this Subcommittee will be to resolve service issues, this procedure shall incorporate a multilayered approach to problem resolution. The first notice of a grievance should go directly to the contracted Transportation Disadvantaged Provider. If the Transportation Disadvantaged Provider is unable to resolve the problem, the Community Transportation Coordinator and Grievance Subcommittee are given an opportunity to review. ARTICLE II: GRIEVANCE SUBCOMMITTEE NAME AND PURPOSE Section 1. Name: The name of the subcommittee to resolve grievances or complaints for the Brevard County Local Coordinating Board for the Transportation Disadvantaged shall be the GRIEVANCE SUBCOMMITTEE. Section 2. Purpose: The primary purpose of the Grievance Sub-Committee is to process, investigate, resolve complaints, and make recommendation to the Local Coordinating Board for improvements of service from agencies, users, or potential users of the system in Brevard County. The Local Coordinating Board shall establish procedures to provide regular opportunities for issues to be brought before the Grievance Subcommittee, which shall meet as often as necessary to resolve complaints in a timely manner. ARTICLE III: DEFINITION OF GRIEVANCE Section 1. Definition: For the purpose of the Local Coordinating Board and the Grievance Subcommittee, a grievance is defined as: 57