Deliver gold standard bereavement care when a baby dies Resolve Through Sharing (RTS) Bereavement Training will help you

Deliver gold standard bereavement care when a baby dies Resolve Through Sharing (RTS) Bereavement Training will help you ACQUIRE the unique skill set needed to provide excellence in bereavement care LEARN evidence-based best practices in bereavement care. GAIN in-depth understanding of the long-term impact of dying and death Kaiser Permanente, Harbor City, CA April 18 20, 2017

Resolve Through Sharing April 18 19, 2017 Bereavement Training: Perinatal Death Training focus Perinatal death through miscarriage, ectopic pregnancy, stillbirth, and newborn death Purpose The purpose of this training is to provide participants with a rich educational experience that enhances their knowledge, level of skill, and personal awareness while providing care to families whose baby dies. A baby dies... This comprehensive, evidence-based, and person-centered training and the RTS Model of bereavement care support the Triple Aim and ACO requirements for consistent delivery of quality patient care. You ll learn ways to incorporate RTS concepts into everyday practice that care teams and leadership will find invaluable. This course is recommended to prepare for the Hospice and Palliative Credentialing Center s perinatal loss care certification exam. Return on Investment Incomparable value of providing the best care possible Improved staff confidence and competence Staff retention (reduced burn out) Patient satisfaction and loyalty Increase in charitable gifts Resolve Through Sharing (RTS) Bereavement Training: Perinatal Death will: Enhance your understanding of perinatal death and its effect on parents and family members Emphasize the role of relationship and ritual Provide you with the latest evidence-based information about perinatal bereavement care Help you understand what normal grief looks like and how individuals grieve differently Address effective self-care and care for other caregivers Provide you with the opportunity to network with others in the field Objectives Discuss the role of interdisciplinary teams in caring for bereaved parents and families List three theoretical frameworks that promote understanding of perinatal death Define being in relationship Describe how to offer options to families Describe two examples of how caregivers can use ritual when a baby dies List two spiritual tasks Provide two examples of honoring relationship between parent and child Identify strategies to incorporate RTS standards for bereavement care into clinical practice Discuss the role of keepsakes for a family s grief Describe elements of a follow-up phone call List three self-care strategies for caregivers Who should attend? Nurses and Techs in Labor & Delivery, Post and Ante Partum, Emergency Room, Same-Day Surgery, Neonatal Intensive Care, Public Health Midwives and Doulas Chaplains Social Workers Child Life Specialists Genetic Counselors Ultrasonographers Physicians (OB/Family Medicine/ Fertility Specialists) Emergency Medical Services 2 Continuing Education: See page 5 for complete information on continuing education credit.

Harbor City, CA SPACE IS LIMITED! REGISTER TODAY at www.rtsregistration.org Agenda Day 1 7:30 a.m. Registration and sign in 8 a.m. Getting acquainted and setting the stage Introduction to relationship in perinatal bereavement care Using theoretical frameworks to understand relationship Break Working with bereaved families using Guided Participation Stretch break Building and maintaining relationship: Culture and communication when a baby dies Relationship in practice: Giving care (miscarriage) Lunch (provided) Relationship in practice: Giving care (ectopic, stillbirth, newborn death) Keepsakes, photography Break Summary of day 1 and preparation for day 2 Parent panel 4:30 p.m. Adjourn Day 2 7:30 a.m. Registration and sign in 8 a.m. Reflections on day 1 Relationship through spiritual care and ritual Maintaining relationship with others (fathers, partners, grandparents, children) and in special circumstances (teen parents, twins, and higher birth order) Perinatal palliative care The central role of hope in decision making Respectful disposition and funeral options Break Transferring relationship - Follow up; staying connected and ongoing support; social networking Standards, policies, and paperwork Work groups: Solution-focused approaches to barriers in providing perinatal bereavement care Lunch (provided) Relationship-based care as a foundation for caring for yourself Skill building Break Work groups: Self-care and self-awareness practices in the workplace Wrap up and evaluations - Closing ritual; Celebrate Living 3:30 p.m. Adjourn Pre-requirement Three online modules must be completed prior to attending the classroom segment of the training (cost included in registration fee). Framework of Grief Communicating with the Bereaved Caring for the Family Experiencing Perinatal Death Nurses, social workers, and chaplains receive continuing education credit certificates electronically after completing the modules. Instructions for accessing the modules will be provided in your registration confirmation email. 3

Resolve Through Sharing April 20, 2017 Coordinator Training (train-the-trainer) Purpose The purpose of this workshop is to provide individuals trained in the concepts of RTS with knowledge and skills necessary to develop and implement a comprehensive RTS perinatal, neonatal and pediatric, or pediatric and adult bereavement program. Emphasis is placed on change theory, eliciting support, teaching strategies, and leadership skills. Objectives Discuss a framework for successful RTS bereavement care implementation Describe elements of Diffusion of Innovation Theory to implement change Identify an effective approach to elicit support Identify four characteristics of adult learners Describe useful strategies for effective presentations Identify four techniques for maintaining administrative support Who should attend? In this 1-day workshop you will learn how to provide in-services and teach RTS Bereavement Training: Perinatal Death, Neonatal and Pediatric Death, or Pediatric and Adult Death to staff within your healthcare system using Resolve Through Sharing resources. You will also learn the skills you need to establish an interprofessional bereavement program and maintain bereavement care as a best practice. Pre-requirement 1. RTS Bereavement Training: Perinatal Death, Neonatal and Pediatric Death, or Pediatric and Adult Death 2. RTS Coordinator Pre-training module Please Note: These pre-requirements are mandatory to attend Coordinator Training. Nurses Chaplains/clergy Social workers (all levels of practice) Physicians Genetic counselors Child life specialists Agenda 8 a.m. Introductions Part I Change theory - diffusing innovation Review stepping stones to a successful program Taking first steps Collecting data Writing a proposal Acquiring funding/grant writing Implementing and evaluating Assessing quality outcomes Lunch (provided) Part II Working with those who resist Teaching strategies to educate staff and/or preparing for teaching RTS Creating a supportive work environment Closing ritual 3:30 p.m. Adjourn Already attended RTS Coordinator Training? Audit the course to refresh the knowledge and skills you learned when you previously attended. The training features blended learning that includes a pre-training module, leaving more time for tailoring the classroom day to fit your needs. Whether you are starting a program, rekindling a previous one, or continuing to keep a strong program on the right track, consider auditing. 4

Harbor City, CA REGISTER at www.rtsregistration.org About the Faculty Marcia Jenkins, RN, CPLC Rockville, IN Marcia served as the Bereavement Coordinator at St. Francis Hospital in Indianapolis for 20 years, and she spent 23 years as part of their labor and delivery staff. She has been an RTS Coordinator for nearly 25 years and was part of the curriculum development team for the RTS Pediatric and Adult Bereavement training. Marcia has received many awards, including the Indianapolis Star Salute to Nurses Nurse of the Year. She is the co-author of the book, Companioning at a Time of Perinatal Loss.. Education Credit SPACE IS LIMITED! Amy Creamer, LMHC, CPLC Perinatal Bereavement Coordinator Sisters of Charity Hospital-Catholic Health Buffalo, NY Amy holds a Master s degree in Mental Health Counseling. She provides grief counseling during perinatal loss to the patients, families, and staff of Sisters of Charity Hospital. Her work as coordinator of perinatal bereavement includes facilitating education within her hospital system, holding burial services for families, and providing postpartum care for families after discharge. Amy facilitates support groups for stillbirth, miscarriage, and pregnancy. She also provides individual, couples, and family counseling to persons in the Buffalo community. Amy holds a certification in Compassionate Bereavement Care through the MISS Foundation. Additionally, she sits on the planning committee of the Western New York Perinatal Bereavement Network, which works to improve the care given to patients in thirteen local hospitals. Nursing contact hours Nursing contact hours Gundersen Lutheran Medical Center, Inc., is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center s Commission on Accreditation. Resolve Through Sharing (RTS) Bereavement Training: Perinatal Death provides 12.75 contact hours and Resolve Through Sharing (RTS) Coordinator Training provides 7 contact hours. The three online modules provide 1 contact hour each. California Provider (Gundersen Lutheran Bereavement and Advance Care Planning Services) approved by the California Board of Registered Nursing, provider #12245, for 12.75 contact hours for Resolve Through Sharing (RTS) Bereavement Training: Perinatal Death, 7 contact hours for Resolve Through Sharing (RTS) Coordinator Training, and 1 contact hour each for the three online modules Social work continuing education hours Gundersen Lutheran Medical Center, Inc., provider #1089, is approved as a provider for continuing education by the Association of Social Work Boards. aswb.org. ASWB Approval period: Nov. 15, 2015 Nov. 5 2018. Gundersen Lutheran Medical Center, Inc., maintains responsibility for the program. Licensed social workers should contact their regulatory board to determine course approval. Social workers will receive 12.75 continuing education hours by participating in Resolve Through Sharing Bereavement Training: Perinatal Death and 7 continuing education hours by participating in Resolve Through Sharing (RTS) Coordinator Training. The three online modules provide 1 continuing education hour each. Other credits Bereavement Services is a provider for the National Association for Catholic Chaplains. These programs provide 15.3 contact hours for Resolve Through Sharing (RTS) Bereavement Training: Perinatal Death, 8.4 contact hours for Resolve Through Sharing (RTS) Coordinator Training, and 1.2 contact hours for each of the three online modules. Other disciplines will receive a certificate of attendance. To receive contact/continuing education (CE) hours, nurses, social workers and chaplains must be present for each full day of training (no partial credit will be given). Completed evaluation is required for contact/ce hours. Contact/CE certificate for classroom portion given onsite. Contact/CE certificates for online courses awarded upon completion of each module. To receive contact/continuing education (CE) hours, nurses, social workers and chaplains must be present for each full day of training (no partial credit will be given). Completed evaluation is required for contact/ce hours. Contact/CE certificate for classroom portion given onsite. Contact/ CE certificates for online courses awarded upon completion of each module. Planning committee Rana Limbo, PhD, RN, CPLC, FAAN; Jill Wilke, MS, RN, CPLC; Heather Silver, LCSW-C, CPLC; Darryl Owens, MDiv., BCC, CT, CPLC; and Danielle Luckner ADEC recognition Resolve Through Sharing (RTS) Bereavement Training: Perinatal Death is recognized by the Association for Death Education and Counseling to meet the thanatology-related contact hours to be Certified in Thanatology: Death, Dying and Bereavement. Speakers and planners have an employment relationship with Gundersen Lutheran Medical Foundation, Inc. We are a provider of the program, but we do not endorse any commercial products in conjunction with this program. Off label use of any products will not be discussed. Speakers vary due to program locations. Speaker credentials are available upon request. 5

Conference cosponsor, training site, and lodging Kaiser Permanente is committed to helping shape the future of healthcare. We are recognized as one of America s leading healthcare providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable healthcare services and to improve the health of our members and the communities we serve. We currently serve more than 10.6 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. For more information, go to: kp.org/share. Location Kaiser Permanente South Bay 25825 South Vermont Ave Harbor City, Ca 90710 Rooms NH1, NH2 and NH3 Lodging Courtyard by Marriott 1925 W 190th Street Torrance, CA 90504 (310) 532-1722 Rate: $189 (includes parking and Wifi) Rate ends March 20th. Refer to Resolve Through Sharing room block to receive the discounted rate. 2017 RTS Bereavement Training schedule Perinatal Death and Coordinator Training Location Citrus Valley Health Partners Queen of the Valley Hospital West Covina, CA Date March 29 31 Pediatric and Adult Death and Coordinator Training Location Date Gundersen Health System La Crosse, WI Aug. 7 9 Kaiser Permanente South Bay Harbor City, CA The Barbara Bush Children s Hospital at Maine Medical Center Portland, ME HealthEast Care System St. Paul, MN Gundersen Health System La Crosse, WI April 18 20 April 24 26 May 16 18 Aug. 7 9 Course planning is ongoing. Please check our website frequently for the most current schedule. www.resolvethroughsharing.org. We bring our training to you! We would be happy to consult with you regarding the bereavement training needs of your organization. Find out more about bringing our training programs to your facility at rts@gundersenhealth.org. 6

TAKE ADVANTAGE OF GROUP DISCOUNT REGISTER at www.rtsregistration.org Registration Fees Perinatal Death Training $550 RTS Coordinator Training $425 RTS Bereavement Training: Perinatal and Coordinator Training combo $925 RTS Coordinator Training Audit (available only to those who have previously attended Coordinator Training $245 Group Discount (3 or more) $100 off per bereavement training registration WITH DISCOUNT CODE NOTE: You MUST obtain the group discount code PRIOR to registering to receive the discount. Email rts@gundersenhealth.org with the names of those in your group to receive the code. The code MUST be applied during the registration process. Fees include online modules, instruction, resource manual, certificate of completion, continuing education credit, lunch, and refreshments. Payment: Registration fee payment can be paid by Visa, MasterCard, American Express, or Discover Card. Transfers: Registrations can be transferred to a different conference location for a $25 administrative fee. Cancellation policy: We offer a refund minus a $75 administrative fee for each cancelled registration. We do not offer refunds if you fail to notify us prior to the conference you cannot attend. Accommodations: If you have questions or concerns about this course or require assistance or accommodations, please contact rts@gundersenhealth.org In accordance with the Americans with Disabilities Act, Gundersen Medical Foundation seeks to make this conference accessible to all. If you have a disability that might require special accommodations, please e-mail your needs to rts@gundersenhealth.org Contact us: If you have questions or grievances, please contact us at (608) 775-4747 or (800) 362-9567, ext. 54747 * For the most current registration policies, visit our website, www.resolvethroughsharing.org 7

Gundersen Medical Foundation 1900 South Avenue, AVS-003 La Crosse, WI 54601 www.resolvethroughsharing.org No returns requested Check out other locations and dates for RTS Perinatal, Neonatal and Pediatric, and Pediatric and Adult Death Training. www.resolvethroughsharing.org Please share this information with Nursing Spiritual Care Social Services Emergency Services Maternal Health Join the 50,000+ who have attended RTS Training! This was an amazingly informative and powerfully moving course. I would recommend RTS to every person who cares for these patients it is eye-opening to think of all the ways we can standardize and better our care for them. One of the most beneficial conferences I have been to. The topic of hope and what families hope for in situations surrounding death brought a new perspective to my thoughts on death. I will definitely be incorporating this into my care. Thank you. This course was life changing for my career and my private life." RTS Bereavement Training: Perinatal Death, RTS Bereavement Training: Neonatal and Pediatric Death; RTS Bereavement Training: Pediatric and Adult Death, and RTS Coordinator Training help you comply with The Joint Commission standards for end-of-life care (PC.02.02.13) and other regulatory standards.