Job Title: NIGHT CONFERENCE PORTER Reporting To: ASSISTANT C&E MANAGERS Job Description Grade/Salary Band: Benefits: Ticket Allocation Uniforms Meals on Duty Discounted accommodation & F&B rates for Interstate properties BHSF Free on site car parking 30 day Holiday entitlement Training & Development opportunities Job Summary To undertake room set ups in accordance with function sheet instructions and details, in accordance with both company standards and guest requirements. To promote a Service with Passion Attitude at all times Resolve guest problems and complaints as appropriately and professionally as soon as possible Key Duties & Responsibilities To set up tables and chairs in accordance with the function sheet information and guest requirements To set up dining place settings or conference delegate settings in line with function sheet and guests requirements Set up table an d room decorations in accordance with the guests needs To polish cutlery, glass ware and crockery and prep napkins To set up registration desks and tea and coffee stations
To set up flip charts and AV equipment To clean, mop and hoover function rooms To clean inside windows and glass door panelling where needed To do high level dusting To report maintenance issues to the Manager (incl lighting fixtures furniture and fittings) To ensure supporting public areas are clean and tidy To comply with close down procedures To ensure areas are prepped and ready for next day service To ensure Kitchen areas are left clean and tidy from any set up requirements Self-Management Comply with the hotel rules and regulations as outlined in the company handbook Comply with the company grooming standards Comply with the time and attendance policies Comply to policies relating to the safety and welfare of all staff including equal opportunities and discrimination laws Actively participate in training and development programs and maximize opportunities for self-development Customer Service Must demonstrate the necessary service attributes in line with the hotel and company expectations including: -Being attentive to Guests -Fulfilling Guests requests in timely and accurate manner -The anticipation of Guests needs -Taking appropriate action to find resolutions to guest complaints To deliver Service with Passion To express yourself in a natural and professional way at all times. To show you care through welcoming and interacting with guests at all times. To take ownership for decisions and outcomes To show initiative to take appropriate action to find resolutions to guest problems and complaints. To make suggestions and recommendations to assist guests and to enhance their stay COMPETENCIES Competency Communication Taking Responsibility & Achieving Results Level* Leadership & Working with Others Developing Self and Others Building and Maintaining Relationships Integrity
* Team Member, Team Leader, Unit / Department Manager, General Manager SKILLS & QUALIFICATIONS ESSENTIAL DESIRABLE Accredited Qualifications Non-Accredited Skills, Knowledge & Experience You must be computer literate - opera knowledge would be an advantage You will be pro-active in your approach, have strong communication skills, selfmotivated, highly presentable and be able to work in a challenging environment. Have excellent interpersonal, administration and organisational skills. Have experience to be able to work to deadlines with an eye for detail in your work. We are ideally looking for someone with previous C&E administration. The role is a fantastic opportunity or sales experience from within hotels or venues. RESPONSIBILITIES People Financial Regularly communicate with staff to maintain positive relationships Give support in preparing, managing and achieving the department s budget. Forecast and Actualise payroll in line with budgets. Develop systems that measure the cost effectiveness of the department Develop procedures that track, report on, and control the running costs of the department Contribute to the overall strategic plan of the business and help compile the annual hotel business plan Keep abreast of trends in your area and implement best practice initiatives Control departmental expenses in line with budgets and business trends. Use & Care of Equipment
Health, Safety and Security Familiarize yourself with Company Health and Safety Policies outlined through Shield Yourself and ensure your areas promote and comply with them Update the Compliance Centre website with H&S action points Take responsibility to rectify hazardous situations, accidents and near misses, reporting major areas of concern to your General Manager. Familiarize yourself with property safety, first aid and fire and emergency procedures and actively enforce these in your area of responsibility Ensure security incidents in your operational area are reviewed and corrective measures implemented to prevent recurring incidents In conjunction with the Crisis Management details; prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, etc. Risk Management Staff must: Co-operate with the company to achieve compliance with Fire, Life & Safety legislation Take moral and legal responsibility for conducting themselves in their work so they do not expose themselves or others to risk Read, understand, and implement the relevant sections of the Crisis Management File Not promote or participate in horseplay, pranks, or practical jokes, which may result in an accident or injury Not intentionally or recklessly interfering with anything provided in the interests of safety Make careful use of safety equipment, such as gloves, goggles, aprons, overalls, shoes Return safety equipment to its designated storage area after use, and reporting any equipment damage to the supervisor Take reasonable care when storing, handling, and using chemicals and dangerous substances, lifting and carrying, and using or cleaning dangerous work equipment, including machines Not undertake any activity which compromises their personal Life Safety or the Life Safety of others Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the Duty Manager/ First Aider Ensure that staff are adequately supervised General Conditions