Establishing an Effective Workplace Violence Prevention Initiative Bob Williamson Director, Associate Safety Ascension Risk Services
National Safety Across the Board (SAB) SAB agenda incorporates caregiver safety into overall harm reduction efforts New commitment to offer patient safety on all adverse topics, including the safety to the caregiver Accepting that safe associates = safer patients/residents 2
National Safety Across the Board (SAB) Health Engagement Network (HEN) and Leading Edge Advance Practice Topics (LEAPT) national networks and partners are positioned to monitor trends and respond Use of High Reliability and LEAN methodology to address new types of harm and measures of harm 3
Goals and Deliverables of LEAPT 4
Impact of Workplace Violence 83% of ED RNs interviewed were dissatisfied with education on how to handle violence Joint Commission released Alert #45 addressing WPV focus Healthcare workers were victims of workplace violence at more than twice the rate of the general workforce This is the INCREASING CAUSE of injury for Associates Heading about graphic here OSHA/NIOSH is targeting WPV as key area for education and enforcement Homicide is the most common cause of workplace fatality for women 5
Workplace Violence Prevention Deliverables Established a broader definition of workplace violence in employee event reporting system Flashpoint and Shots Fired e-learning modules were developed for viewing by all staff Established e-learning modules for bullying/incivility, domestic violence, and defining workplace violence 6
You ve Got Questions What s going to happen to me if I report this? Does this event qualify as workplace violence? Who will follow up with me and when? What system do I use to report it?
RETHINK. What IS Workplace Violence? A threat or act of violent behavior, against oneself, another person, or a group that either results in or has a high likelihood of resulting in injury, death or psychological harm. These events may involve patients or family members, visitors, volunteers, vendors, physicians or other associates. patients, family members, visitors, volunteers, vendors, physicians or other associates Incivility Use of physical force, weapons or power Bullying Hostility
Workplace Violence Prevention Deliverables Established a broader definition of workplace violence in employee event reporting system Flashpoint and Shots Fired e-learning modules have been uploaded into MyLearning Established e-learning modules for bullying/incivility, domestic violence, and defining workplace violence 9
RETHINK: What is Bullying/Incivility? Condescending language Passive-aggressive behavior Demeaning remarks Gossip Excessive criticism Withholding essential information Excluding others from social activities Eye rolling/negative nonverbal behaviors Bullying/Incivility is not just part of your job.
Workplace Violence Prevention Deliverables Threat Assessment Teams (TAT) process and membership template created and piloted Established contracts with two educational vendors for staff education 11
We ve got ANSWERS Meet your Threat Assessment Team. We re here to help you Workplace violence is not just part of your job. Don t be a victim. Be a DOER. Report bullying, physical abuse, and incivility in DOERS and we will get you the help you need. After you report a workplace violence event, we will ensure it s resolved.
Next Steps Spread of LEAPT Deliverables Workplace Prevention Affinity Group Workplace Violence Prevention Toolkit 14
Fixing the Problem RETHINK. Did I just witness/ experience workplace violence? Physical abuse Intimidation Incivility Hostility Bullying REPORT. Get the help you need. Report workplace violence events in DOERS today. RESOLVE. Reporting brings about change you can trust and gets the right people involved: Human Resources TAT Members Other Resources REMEMBER. Enter Workplace violence events into DOERS. Enter risk events into Risk Master.
April 20, 2015 16
Thank You! Bob Williamson Director, Associate Safety rwilliamson@ascensionhealth.org 989.714.1109 17