Fairfax Memorial Hospital Medical Service Area Phone Survey Form and Results

Fairfax Memorial Hospital Medical Service Area Phone Survey Form and Results CIMARRON TEXAS BEAVER HARPER GRANT WOODS ALFALFA WOODWARD ELLIS MAJOR GARFIELD NOBLE KAY PAWNEE OSAGE WASHINGTON NOWATA CRAIG ROGERS MAYES OTTAWA DELAWARE PAYNE TULSA ROGERMILLS DEWEY CUSTER BLAINE LOGAN KINGFISHER OKLAHOMA LINCOLN CANADIAN CREEK OKFUSKEE OKMULGEE CHEROKEE WAGONER MUSKOGEE ADAIR SEQUOYAH HARMON BECKHAM GREER JACKSON McINTOSH WASHITA CLEVELAND HASKELL CADDO HUGHES GRADY PITTSBURG KIOWA LATIMER MCCLAIN PONTOTOC COMANCHE GARVIN STEPHENS COAL TILLMAN PUSHMATAHA MURRAY MAR- SHALL POTTA- WATOMIE SEMINOLE LEFLORE COTTON JEFFERSON CARTER LOVE JOHNSTON BRYAN ATOKA CHOCTAW MCCURTAIN Pawhuska Fairfax Hominy Skiatook Oklahoma State Department of Health, Office of Rural Health Your Opinion Counts Oklahoma Cooperative Extension Service, Oklahoma State University October 2000

AE-00103 Fairfax Memorial Hospital Medical Service Area Phone Survey Form and Results Turia Sporleder, Sarah Trzebiatowski and Nicole Williams Student Extension Associates OSU, Stillwater (405) 744-6083 Mary K. Lawler - Assistant State Extension Specialist, OSU, Stillwater (405) 744-6081 /FAX (405) 744-9835 Gerald A. Doeksen - Extension Economist, OSU, Stillwater (405) 744-6081 Dee Cooper Osage County Extension, Pawhuska (918) 287-4170 Jack Frye - Area Extension Rural Development Specialist, Ada (580) 332-4100 Rod Hargrave Coordinator, Flex Program, Oklahoma City (405) 271-8750 Val Schott - Director, Oklahoma Office of Rural Health, Oklahoma City (405) 271-8750 RURAL DEVELOPMENT OKLAHOMA COOPERATIVE EXTENSION SERVICE OKLAHOMA STATE UNIVERSITY October 2000

Fairfax Memorial Hospital Medical Service Area Phone Survey Form

Fairfax Telephone Survey Page 1 of 5 1. Do you use a family doctor/provider for most of your routine health care? Yes No 2. If no, where do you go to for routine care? 3. About how long has it been since your last routine check-up? Within 12 months More than 1 year, less than 2 years More than 2 years, less than 5 years More than 5 years Never 4. Where do you go the most for your family s primary health care needs? Fairfax Ponca City Pawhuska Pawnee Stillwater Tulsa Pawhuska Indian Health Service Pawnee Indian Health Service Other 5. Do you use a family doctor/provider outside of Fairfax? Yes No Why? 6. Are you able to get an appointment with your family doctor/provider when you need one? Yes No 7. How long do you wait for an appointment? One day or less More than a week but less than a month More than one day but less than a week More than a month 8. How long do you normally wait in the waiting room to see your family doctor/provider? No wait Less than 1 hour More than 1 hour 9. Does your family doctor/provider give you enough time in his/her office to discuss your health needs? Yes No 10. 11. How would you describe the quality of care provided by your family doctor/provider? Satisfied Dissatisfied Why? 12. Do you think there are enough family doctors/providers in Fairfax? Yes No Don t Know 13. Do you think that additional specialty doctors are needed in Fairfax? Yes No Don t Know 13. If yes, which specialties are needed?

Fairfax Telephone Survey Page 2 of 5 14. What health insurance covers you and your family? You Family Insurance through Employer/ Previous Employer Medicare Medicare Supplement Medicaid or Sooner Care Champus Self-Paid Plan Native American Benefits Do Not Have Health Insurance 15. If you do not have health insurance coverage, which best describes why? Cannot afford coverage Pre-existing medical condition 16. How many miles do you travel one way for the following medical services? 0-10 11-20 21-50 51-100 101+ Don t Use Primary Care Doctor/Provider Hospital Dentist Pharmacy Specialty Services Other 17. Has any member of your household used the services of a hospital in the past 12 months? Yes No 18. If Yes, at which hospital were services received? Fairfax Memorial Hospital Stillwater Medical Center-Stillwater St. Joseph s Hospital-Ponca City Pawhuska Memorial Hospital-Pawhuska Pawnee Municipal Hospital-Pawnee Hillcrest Medical Center-Tulsa Other 19. Why did you choose this hospital? Insurance Coverage Quality of Care Doctor Referral Distance from Home Specialty Services Recommended by Friend 20. If your last visit to a hospital was to Fairfax Memorial Hospital, what hospital services did you use? Specialty Doctor Emergency Room Outpatient Surgery Inpatient Surgery Laboratory (blood) Tests Inpatient Stay Radiology (x-ray, CT, mammogram) Respiratory Therapy Physical Therapy

Fairfax Telephone Survey Page 3 of 5 21. (If Yes to 20) How would you describe your experience at Fairfax Memorial Hospital? Satisfied Dissatisfied Why? 22. Do you think Fairfax Memorial Hospital is meeting the health needs of your community? Yes No Don t Know 23. How could Fairfax Memorial Hospital improve? 24. If you have used Emergency Room services in the past 12 months at the Fairfax Memorial Hospital, what services were used? X-Ray (Radiology) Laboratory Respiratory Therapy Cardiac Evaluation Obstetrics (OB) Trauma Care Routine Illness Medical Evaluation Other 25. Is the EMS service (ambulance) in the Fairfax area adequate? Yes No Don t Know 26. Has any member of your household used the services of the Fairfax office of the Osage County Health Department or the local county health department in the past 12 months? Yes No 27. If Yes, were you: Satisfied Dissatisfied Why? 28. Has any member of your household used the nursing home in Fairfax? Yes No 28 A. If Yes, were you: Satisfied Dissatisfied Why? 28 B. Do you think the local nursing home is meeting the healthcare needs of Fairfax? Yes No Don t Know Why? 28C. How could the services of the nursing home be improved? 29. Do you think Fairfax has adequate home health care services? Yes No Don t Know Why?

Fairfax Telephone Survey Page 4 of 5 30. Do you feel that Fairfax provides adequate services for the following: Yes No Don t Know Adult Day Care Physical Fitness Pharmacy Dental Services Residential Care Assisted Living Facilities Speech Therapy Physical Therapy Occupational Therapy Vision Care Mental Health Pediatric Care Obstetrical Care Other: 31. What are the three most important health concerns in your community? 1. 2. 3. 32. What is your age? 18-20 21-30 31-40 41-50 51-60 61-70 71-80 81+ 33. What is your race? (Optional) White Asian Hispanic Black Native American Other 34. OMIT FOR FAIRFAX SURVEY {What is your yearly household income?} Less than $10,000 $10,000 to less than $15,000 $15,000 to less than $20,000 $20,000 to less than $25,000 $25,000 to less than $35,000 $35,000 to $50,000 Over $50,000 [Do not read Don't know/not sure these responses.] Refused 35. DO NOT ASK THIS QUESTION!!!! Interviewer will decide on the answer to this question!!! Male Female Unknown (Can t Tell)

Fairfax Memorial Hospital Medical Service Area Phone Survey Results

QScreen. What is your zip code? 74650 Fairfax 123 62% 74633 Shidler 35 18% 74652 Ralston 32 16% 74637 Burbank 10 5% Total 200 100% 0% 10% 20% 30% 40% 50% 60% 70% 74650 Fairfax 62% 74633 Shidler 18% 74652 Ralston 16% 74637 Burbank 5% Fairfax Telephone Survey Results 1

Q1. Do you use a family doctor for most of your routine health care? Yes 191 95% No 9 5% Total 200 100% No 5% Yes 95% Fairfax Telephone Survey Results 2

Q2. If you don't use a family doctor, who do you go to for routine care? Response don't go/don't use 4 45% emergency services 2 22% Pawnee Indian clinic 2 22% Cleveland, OK 1 11% Total Responses 9 100% Fairfax Telephone Survey Results 3

Q3. About how long has it been since your last routine check-up? Within the past 12 months 160 78% More than 1 year but less than 2 years 19 10% More than 2 years but less than 5 years 7 4% More than 5 years 9 5% Never 5 3% Total 200 100% Within the past 12 months 78% Never 3% More than 5 years 5% More than 2 years but less than 5 years 4% More than 1 year but less than 2 years 10% Fairfax Telephone Survey Results 4

Q4. Where do you go the most for your family's primary health care needs? Fairfax 136 70% Ponca City 14 7% Pawhuska 13 6% Pawnee 9 4% Tulsa 8 4% Pawnee Indian Health Service 6 3% Stillwater 4 2% Pawhuska Indian Health Service 3 1% Other 7 3% Total 193 100% 0% 10% 20% 30% 40% 50% 60% 70% 80% Fairfax 70% Ponca City Pawhuska Pawnee Tulsa Pawnee Indian Health Service Stillwater Pawhuska Indian Health Service Other 7% 6% 4% 4% 3% 2% 1% 3% Fairfax Telephone Survey Results 5

Q4A. What city or town do you go to for most of your family's health care needs? Response Cedar Vale, Kansas. 2 29% Bartlesville, Oklahoma. 2 29% don't go/don't use 1 14% Newkirk Indian Clinic 1 14% Oklahoma City 1 14% Total Responses 7 100% Fairfax Telephone Survey Results 6

Q5A. Do you use a family doctor/provider outside of Fairfax? Yes 67 35% No 124 65% Total 191 100% Yes 35% No 65% Fairfax Telephone Survey Results 7

Q5B. Why do you use a doctor outside of Fairfax? Response specialist 21 31% established patient 15 22% closer to home/convenience 10 15% Indian Health services 6 9% quality of care 6 9% availability of doctors 3 5% cost/affordability/insurance reasons 3 5% personal preference 2 3% Veteran's services 1 1% Total Responses 66 100% Fairfax Telephone Survey Results 8

Q6. Are you able to get an appointment with your family doctor/provider when you need one? Yes 176 92% No 15 8% Total 191 100% Yes 92% No 8% Fairfax Telephone Survey Results 9

Q7. How long do you wait for an appointment? One day or less 78 41% More than one day but less than one week 101 53% More than a week but less than a month 10 5% More than a month 2 1% Total 191 100% More than a week but less than a month 5% More than a month 1% One day or less 41% More than one day but less than one week 53% Fairfax Telephone Survey Results 10

Q8. How long do you normally wait in the waiting room to see your family doctor/provider? Less than 1 hour 15 8% More than 1 hour 169 88% No Wait 7 4% Total 191 100% No Wait 4% Less than 1 hour 8% More than 1 hour 88% Fairfax Telephone Survey Results 11

Q9. Does your family doctor give you enough time in his/her office to discuss your health needs? Yes 187 98% No 4 2% Total 191 100% No 2% Yes 98% Fairfax Telephone Survey Results 12

Q10A. How would you describe the quality of care provided by your family doctor/provider? Satisfied 189 99% Dissatisfied 2 1% Total 191 100% Dissatisfied 1% Satisfied 99% Fairfax Telephone Survey Results 13

Q10B. Why are you "satisfied" with the quality of care provided by your family doctor/provider? Response confidence/quality of care 98 52% compassionate/caring 47 25% communication 34 18% established patient 9 4% insurance reasons/cost/affordability 1 1% Total Responses 189 100% Fairfax Telephone Survey Results 14

Q10C. Why are you "dissatisfied" with the quality of care provided by your family doctor/provider? Response misdiagnosis 2 100% Total Responses 2 100% Fairfax Telephone Survey Results 15

Q11. Do you think there are enough family doctors/providers in Fairfax? Yes 98 49% No 68 34% Don't know 34 17% Total 200 100% No 34% Don't know 17% Yes 49% Fairfax Telephone Survey Results 16

Q12. Do you think additional specialty doctors are needed in Fairfax? Yes 89 44% No 72 36% Don't know 39 20% Total 200 100% Don't know 20% Yes 44% No 36% Fairfax Telephone Survey Results 17

Q13. If yes, which specialties are needed? Response cardiologist 37 24% ob-gyn 20 13% pediatrician 12 8% optometrist/ophthalmologist 11 7% oncologist 10 6% orthopedic specialist 10 6% all specialists 5 3% diabetic specialist 5 3% geriatric specialist 5 3% rheumatologist 5 3% ear, nose, and throat specialist 4 3% surgeon 4 3% dentist 3 2% gastroenterologist 3 2% kidney specialist/urologist 4 3% mental health services 3 2% physician 3 2% chiropractor 2 1% internal medicine specialist 2 1% neurologist 2 1% respiratory specialist 2 1% allergy specialist 1 1% physical therapist 1 1% podiatrist 1 1% radiologist 1 1% Total Responses 156 100% Fairfax Telephone Survey Results 18

Q14A. What health insurance covers you? Insurance through Employer/Previous Employer 95 31% Medicare 73 24% Medicare supplement 45 15% Self-Paid Plan 27 9% Do not have health insurance 22 7% Medicaid or Sooner Care 20 7% Native American Benefits 24 8% Champus 4 1% Total 310 100% 0% 10% 20% 30% 40% 50% Employer/Previous Employer 31% Medicare 24% Medicare supplement 15% Self-Paid Plan Do not have health insurance Medicaid or Sooner Care Native American Benefits 9% 7% 7% 8% Champus 1% Fairfax Telephone Survey Results 19

Q14B. What health insurance covers your family? Insurance through Employer/Previous Employer 87 36% Medicare 46 19% Medicare Supplement 30 12% Native American Benefits 25 10% Medicaid or Sooner Care 19 8% Self-Paid Plan 18 8% Do Not Have Health Insurance 10 4% Champus 6 3% Total 241 100% 0% 10% 20% 30% 40% 50% 60% Employer/Previous Employer 36% Medicare 19% Medicare Supplement Native American Benefits Medicaid or Sooner Care Self-Paid Plan Do Not Have Health Insurance Champus 12% 10% 8% 8% 4% 3% Fairfax Telephone Survey Results 20

Q15A. If you do not have health insurance coverage, which best describes why? Cannot afford coverage 17 77% Don't have a doctor 5 23% Total 22 100% Don't have a doctor 23% Cannot afford coverage 77% Fairfax Telephone Survey Results 21

Q16. How many miles do you travel one way for the following services? Don't 0-10 11-20 21-50 51-100 101+ Use Total Primary Care Doctor/Provider 124 25 41 8 1 1 200 Percent 62% 13% 21% 4% 1% 1% 100% Hospital 115 20 42 17 1 5 200 Percent 58% 10% 21% 9% 1% 3% 100% Dentist 81 20 67 9 23 0 200 Percent 41% 10% 34% 5% 12% 0% 100% Pharmacy 115 22 60 1 2 0 200 Percent 58% 11% 30% 1% 1% 0% 100% Specialty Services 7 5 58 97 12 21 200 Percent 4% 3% 29% 49% 6% 11% 100% Fairfax Telephone Survey Results 22

Q16A. How many miles do you travel one way for a primary care doctor/provider? 0-10 11-20 21-50 51-100 101+ Don't Use Total Primary Care Doctor/Provider 124 25 41 8 1 1 200 Percent 62% 13% 21% 4% 1% 1% 100% 0% 10% 20% 30% 40% 50% 60% 70% 0-10 62% 11-20 13% 21-50 21% Miles 51-100 4% 101+ 1% Don't Use 1% Fairfax Telephone Survey Results 23

Q16B. How many miles do you travel one way for a hospital? 0-10 11-20 21-50 51-100 101+ Don't Use Total Hospital 115 20 42 17 1 5 200 Percent 58% 10% 21% 9% 1% 3% 100% 0% 10% 20% 30% 40% 50% 60% 70% 0-10 58% 11-20 10% 21-50 21% Miles 51-100 9% 101+ 1% Don't Use 3% Fairfax Telephone Survey Results 24

Q16C. How many miles do you travel one way for a dentist? 0-10 11-20 21-50 51-100 101+ Don't Use Total Dentist 81 20 67 9 23 0 200 Percent 41% 10% 34% 5% 12% 0% 100% 0% 10% 20% 30% 40% 50% 0-10 41% 11-20 10% Miles 21-50 34% 51-100 5% 101+ 12% Fairfax Telephone Survey Results 25

Q16D. How many miles do you travel one way for a pharmacy? 0-10 11-20 21-50 51-100 101+ Don't Use Total Pharmacy 115 22 60 1 2 0 200 Percent 58% 11% 30% 1% 1% 0% 100% 0% 10% 20% 30% 40% 50% 60% 70% 0-10 58% 11-20 11% Miles 21-50 30% 51-100 1% 101+ 1% Fairfax Telephone Survey Results 26

Q16E. How many miles do you travel one way for specialty services? 0-10 11-20 21-50 51-100 101+ Don't Use Total Specialty Services 7 5 58 97 12 21 200 Percent 4% 3% 29% 49% 6% 11% 100% 0% 10% 20% 30% 40% 50% 60% 0-10 4% 11-20 3% Miles 21-50 29% 51-100 49% 101+ 6% Don't Use 11% Fairfax Telephone Survey Results 27

Q17. Has any member of your household used the services of a hospital in the past 12 months? Yes 98 49% No 102 51% Total 200 100% Yes 49% No 51% Fairfax Telephone Survey Results 28

Q18. If yes, at which hospital were services rendered? Fairfax Memorial Hospital 59 60% St. Joseph's Hospital - Ponca City 13 13% Tulsa Hospitals* 9 9% Pawhuska Memorial Hospital 2 2% Pawnee Municipal Hospital 2 2% Stillwater Medical Services 2 2% Other 11 11% Total 98 100% * Includes Hillcrest (4), St. John's (4), TRH (1) 0% 10% 20% 30% 40% 50% 60% 70% Fairfax Memorial Hospital 60% St. Joseph's Hospital - Ponca City 13% Tulsa Hospitals* 9% Pawhuska Memorial Hospital Pawnee Municipal Hospital Stillwater Medical Services 2% 2% 2% Other 11% Fairfax Telephone Survey Results 29

Q18A. At which "other" hospitals were services rendered? Response Jane Phillips - Bartlesville 4 36% Cedar Vale Community Hospital -Kansas 1 9% Cleveland, OK 1 9% Edmond Hospital 1 9% Integris - OKC 1 9% Luskin, TX 1 9% Twin Cities Hospital - Templeton, CA 1 9% Veteran's Hospital - Wichita, Kansas 1 9% Total Responses 11 100% Fairfax Telephone Survey Results 30

Q19. Why did you choose this hospital? Distance from Home 65 31% Doctor Referral 61 30% Quality of Care 28 14% Specialty Services 23 11% Insurance Coverage/Cost 14 7% Recommended by Friend 5 2% Other 11 5% Total 207 100% 0% 5% 10% 15% 20% 25% 30% 35% Distance from Home 31% Doctor Referral 30% Quality of Care 14% Specialty Services 11% Insurance Coverage/Cost 7% Recommended by Friend 2% Fairfax Telephone Survey Results 31

Q19A. What "other" reason did you choose this hospital? Response closer to home/convenience 8 73% employed there 2 18% personal preference 1 9% Total Responses 11 100% Fairfax Telephone Survey Results 32

Q20. If your last visit to a hospital was to Fairfax Memorial Hospital, what hospital services did you use? Emergency Room 46 28% Laboratory (Blood) Tests 40 24% Radiology (x-ray, CT, mammogram) 38 23% Inpatient Stay 16 10% Specialty Doctor 9 5% Respiratory Therapy 7 4% Inpatient Surgery 5 3% Outpatient Surgery 3 2% Physical Therapy 2 1% Total 166 100% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Emergency Room Laboratory (Blood) Tests Radiology (x-ray, CT, mammogram) 23% 28% 24% Inpatient Stay 10% Specialty Doctor Respiratory Therapy Inpatient Surgery Outpatient Surgery Physical Therapy 5% 4% 3% 2% 1% Fairfax Telephone Survey Results 33

Q21A. How would you describe your experience at Fairfax Memorial Hospital? Satisfied 51 86% Dissatisfied 8 14% Total 59 100% Dissatisfied 14% Satisfied 86% Fairfax Telephone Survey Results 34

Q21B. Why were you satisfied with your last hospital experience? Frequency Percent confidence/quality of care 38 74% compassionate/caring 8 16% efficiency 5 10% Total Responses 51 100% Fairfax Telephone Survey Results 35

Q21C. Why were you dissatisfied with your last hospital experience? Response confidence/quality of care 3 37% not compassionate/caring 2 24% misdiagnosis 1 13% no communication 1 13% not efficient 1 13% Total Responses 8 100% Fairfax Telephone Survey Results 36

Q22. Do you think Fairfax Memorial Hospital is meeting the health needs of your community? Yes 154 77% No 22 11% Don't Know 24 12% Total 200 100% No 11% Don't Know 12% Yes 77% Fairfax Telephone Survey Results 37

Q23. How could Fairfax Memorial Hospital improve? Response more staff, doctors, nurses 30 27% qualified staff, doctors, and nurses 20 18% more specialists 19 17% no improvement 14 13% up-to-date equipment/updated facilities 9 8% more funding 3 3% more patients 3 3% surgery facility 3 3% improve emergency services 2 2% affordable services 1 1% better pay for nurses 1 1% compassionate/caring doctors 1 1% more advertising and promotion for the hospital 1 1% more services 1 1% new PA system 1 1% pave the parking lot 1 1% quality of care 1 1% shut down the hospital 1 1% Total Responses 112 100% NOTE: 95 responses indicated "don't know." Fairfax Telephone Survey Results 38

Q24A. Have you used Emergency room services at the Fairfax Memorial Hospital in the past 12 months? Yes 78 39% No 122 61% Total 200 100% Yes 39% No 61% Fairfax Telephone Survey Results 39

Q24B. If you have you used Emergency room services at the Fairfax Memorial Hospital in the past 12 months, what services did you use? medical evaluation 43 25% x-ray (radiology) 36 20% laboratory 35 20% routine illness 30 17% cardiac evaluation 14 8% trauma care 6 3% respiratory therapy 5 3% other 7 4% Total 176 100% medical evaluation x-ray (radiology) laboratory routine illness cardiac evaluation trauma care respiratory therapy other 0% 10% 20% 30% 40% 50% 60% medical evaluation x-ray (radiology) laboratory routine illness 17% 20% 20% 25% cardiac evaluation trauma care respiratory therapy other 3% 3% 4% 8% Fairfax Telephone Survey Results 40

Q24C. If you have you used Emergency room services at the Fairfax Memorial Hospital in the past 12 months, what other services did you use? Response stitches 3 43% kidney stones 2 29% debris in eye 1 14% doppler test to measure flow of blood 1 14% Total Responses 7 100% Fairfax Telephone Survey Results 41

Q25. Is the EMS (ambulance) service in the Fairfax area adequate? Yes 124 61% No 21 11% Don't Know 55 28% Total 200 100% Don't Know 28% No 11% Yes 61% Fairfax Telephone Survey Results 42

Q26. Has any member of your household used the services of the Fairfax office of the Osage County Health Department or the local county health department in the past 12 months? Yes 21 11% No 179 89% Total 200 100% Yes 11% No 89% Fairfax Telephone Survey Results 43

Q27A. If you or any member of your household used the services of the Fairfax office of the Osage County Health Department in the past 12 months, were you: Satisfied 21 11% Dissatisfied 179 89% Total 200 100% Satisfied 11% Dissatisfied 89% Fairfax Telephone Survey Results 44

Q27B. Why were you "satisfied" with the services the Fairfax Office of the Osage County Health Department? Response efficiency 9 42% confidence/quality of care 6 29% compassionate/caring 5 24% cost/affordability/insurance reasons 1 5% Total Responses 21 100% Fairfax Telephone Survey Results 45

Q28A. Has any member of your household used the nursing home in Fairfax in the past 12 months? Yes 24 12% No 176 88% Total 200 100% Yes 12% No 88% Fairfax Telephone Survey Results 46

Q28B. If you or any member of your household used the nursing home in Fairfax in the past 12 months, were you: Satisfied 17 71% Dissatisfied 7 29% Total 24 100% Dissatisfied 29% Satisfied 71% Fairfax Telephone Survey Results 47

Q28C. Why were you "satisfied" with the nursing home in Fairfax? Response confidence/quality of care 14 82% closer to home/convenience 1 6% compassionate/caring 1 6% special attention 1 6% Total Responses 17 100% Fairfax Telephone Survey Results 48

Q28D. Why were you "dissatisfied" with the nursing home in Fairfax? Response quality of care 4 57% abusive aides 3 43% Total Responses 7 100% Fairfax Telephone Survey Results 49

Q28E. Do you think the local nursing home is meeting the healthcare needs of Fairfax? Yes 103 51% No 29 15% Don't Know 68 34% Total 200 100% Don't Know 34% No 15% Yes 51% Fairfax Telephone Survey Results 50

Q28F. Why do you say the local nursing home is meeting the healthcare needs of Fairfax? Response confidence/quality of care 71 68% compassionate/caring 8 8% close services 7 7% clean, nice facilities 6 6% always room for patients 3 3% don't know 3 3% provide adequate services 3 3% Alzheimer units 1 1% serve everyone in community 1 1% Total Responses 103 100% Fairfax Telephone Survey Results 51

Q28H. If the local nursing home is not meeting the needs of Fairfax, how could the services of the nursing home be improved? Response qualified staff 16 55% compassionate/caring staff 4 14% more staff 4 14% better pay for staff 2 7% new administrator 2 7% provide outpatient and specialized care 1 3% Total Responses 29 100% Fairfax Telephone Survey Results 52

Q29A. Do you feel that Fairfax provides adequate services for adult day care? Yes 41 21% No 92 45% Don't know 67 34% Total 200 100% Don't know 34% Yes 21% No 45% Fairfax Telephone Survey Results 53

Q29B. Do you feel that Fairfax provides adequate services for physical fitness? Yes 30 15% No 122 61% Don't know 48 24% Total 200 100% Don't know 24% Yes 15% No 61% Fairfax Telephone Survey Results 54

Q29C. Do you feel that Fairfax provides adequate services for pharmacy? Yes 166 83% No 24 12% Don't know 10 5% Total 200 100% No 12% Don't know 5% Yes 83% Fairfax Telephone Survey Results 55

Q29D. Do you feel that Fairfax provides adequate services for dental services? Yes 150 75% No 28 14% Don't know 22 11% Total 200 100% No 14% Don't know 11% Yes 75% Fairfax Telephone Survey Results 56

Q29E. Do you feel that Fairfax provides adequate services for home health care? Yes 144 72% No 14 7% Don't know 42 21% Total 200 100% No 7% Don't know 21% Yes 72% Fairfax Telephone Survey Results 57

Q29F. Do you feel that Fairfax provides adequate services for assisted living facilities? Yes 30 15% No 105 53% Don't know 65 33% Total 200 101% Don't know 33% Yes 15% No 52% Fairfax Telephone Survey Results 58

Q29G. Do you feel that Fairfax provides adequate services for speech therapy? Yes 21 11% No 111 55% Don't know 68 34% Total 200 100% Don't know 34% Yes 11% No 55% Fairfax Telephone Survey Results 59

Q29H. Do you feel that Fairfax provides adequate services for physical therapy? Yes 59 30% No 82 40% Don't know 59 30% Total 200 100% Don't know 30% Yes 30% No 40% Fairfax Telephone Survey Results 60

Q29I. Do you feel that Fairfax provides adequate services for occupational therapy? Yes 19 10% No 103 51% Don't know 78 39% Total 200 100% Don't know 39% Yes 10% No 51% Fairfax Telephone Survey Results 61

Q29J. Do you feel that Fairfax provides adequate services for vision care? Yes 12 6% No 164 82% Don't know 24 12% Total 200 100% Don't know 12% Yes 6% No 82% Fairfax Telephone Survey Results 62

Q29K. Do you feel that Fairfax provides adequate services for mental health? Yes 7 4% No 136 67% Don't know 57 29% Total 200 100% Don't know 29% Yes 4% No 67% Fairfax Telephone Survey Results 63

Q29L. Do you feel that Fairfax provides adequate services for pediatric care? Yes 31 16% No 123 61% Don't know 46 23% Total 200 100% Don't know 23% Yes 16% No 61% Fairfax Telephone Survey Results 64

Q29M. Do you feel that Fairfax provides adequate services for obstetrical care? Yes 14 7% No 138 69% Don't know 48 24% Total 200 100% Don't know 24% Yes 7% No 69% Fairfax Telephone Survey Results 65

Q31A. What do you believe is the number one most important health concern in your community? Reponse needed medical facilities: keeping the hospital open(32), elderly facilities(2), physical fitness facilities(2), assisted living center(1), cancer treatment center(1), pharmacy(1) 39 22% elderly services: elderly care(19), home health care(6), elderly transportation(5), nursing home care(5) 35 19% additional medical services: emergency services(6), transportation to medical facilities(5), more services(2), 24-hour medical services(1), 911 services(1), Alzheimer's services(1), ambulance services(1), dental services(1), mental health services(1), rehabilitation services(1) 20 11% specialists: cardiologist(8), geriatrics(3), optometrist(3), neurologist(1), all specialists(1) 16 9% more doctors 15 8% qualified staff, doctors, nurses 9 5% access to medical care 6 3% water quality 6 3% cancer/skin cancer 5 3% heart attacks/heart conditions 5 3% drug abuse/alcohol abuse 4 2% affordable health care/insurance 3 2% child care 3 2% on the job safety 2 1% strokes 2 1% community health care 1 1% hepatitis C 1 1% lyme disease 1 1% ministers visiting the sick 1 1% patient confidentiality 1 1% preventive medication 1 1% reflexology massages 1 1% respiratory conditions 1 1% spotted fever 1 1% upkeep of old houses 1 1% Total Responses 180 100% NOTE: 21 responses indicated "don't know", and 5 responses indicated "none". Fairfax Telephone Survey Results 66

Q31B. What do you believe is the second most important health concern in your community? Response specialists: pediatrician(11), ob-gyn(5), cardiologist(4), dentist(4), optometrist(4), all specialists(4), geriatrics(1) 33 25% additional medical services: ambulance services(9), emergency services(6), distance to services(3), physical therapy services(3), affordable medical services(2), activities for teens(1), handicapped services(1), mental health services(1), more health services(1) 27 20% more doctors 21 16% elderly services: elderly care(8), home health care(4), elderly transportation(3), affordable elderly services(2), elderly activities(1) 18 14% needed medical facilities: keeping the hospital open(5), health department(3), pharmacy(2), cancer research facility(1), chemotherapy facility(1), kidney dialysis facility(1), physical fitness facility(1), up-to-date equipment(1) 15 11% cancer 5 4% teen alcohol abuse/teen drug abuse/alcoholism treatment 5 4% qualified staff, doctors 4 3% affordable health insurance/medication 3 2% heart conditions/heart disease 3 2% keeping the doctors 3 2% nursing home care 3 2% basic health 2 2% grocery store 2 2% water quality 2 2% air pollution 1 1% arthritis 1 1% broken bones 1 1% child care 1 1% community upkeep 1 1% dietary needs 1 1% drug awareness 1 1% effectiveness of antibiotics 1 1% more home health care workers 1 1% more staff 1 1% (continued on next page) Fairfax Telephone Survey Results 67

Q31B. (continued) What do you believe is the second most important health concern in your community? Response new lagoon 1 1% nurse aides 1 1% patient confidentiality 1 1% quality of care 1 1% respiratory problems 1 1% snake bites 1 1% speeding 1 1% teen pregnancy 1 1% tick fever 1 1% youth counseling 1 1% Total Responses 133 100% NOTE: 44 responses indicated "don't know", and 6 responses indicated "none". Fairfax Telephone Survey Results 68

Q31C. What do you believe is the third most important health concern in your community? Response specialists: optometrist(8), pediatrician(6), all specialists(5), dentist(3), ob-gyn(2), physical therapist(2), surgeon(1), cardiologist(1), dietician(1) 29 21% needed medical facilities: keeping the hospital open(9), pharmacy(4), adult day care facility(3), dialysis facility(2), physical fitness facility(2), assisted living facility(1), cancer treatment facility(1), health department(1), nursing home facility(1), surgical facility(1) 25 18% additional medical services: ambulance services(10), mental health services(4), dental services(2), emergency services(2), affordable health services(1), mammogram services(1), more services(1), police services(1), up-to-date technology(1) 23 17% more doctors 14 10% elderly services: elderly care(4), home health care(3), nursing home care(2), elderly transportation(1) 10 7% qualified staff, doctors 6 4% activities for teens 2 1% affordable insurance/medication 2 1% grocery store 2 1% health education 2 1% quality of care 2 1% stray dogs 2 1% water quality 2 1% cancer 1 1% child care 1 1% community upkeep 1 1% drug test doctors 1 1% funding for hospital 1 1% funding for nursing home 1 1% health care coverage 1 1% heart attacks 1 1% high blood pressure 1 1% hospital cleanliness 1 1% immunizations 1 1% (continued on next page) Fairfax Telephone Survey Results 69

Q.31C (continued) What do you believe is the third most important helath concern in your community? Response nutrition 1 1% people running surveys 1 1% strokes 1 1% substitute doctors 1 1% transportation to medical facilities 1 1% trash pick-up 1 1% viruses 1 1% Total Responses 139 100% NOTE: 68 responses indicated "don't know", and 2 responses indicated "none". Fairfax Telephone Survey Results 70

Table 31 Summary of Top Three Health Concerns Combined Totals Health Concern needed medical facilities: keeping the hospital open(46), pharmacy(7), physical fitness facility(5), health department(4), cancer treatment center(3), kidney dialysis facility(3), adult day care facility(3), elderly facilities(2), assisted living center(2), cancer research facility(1), up-to-date equipment(1), nursing home facility(1), surgical facility(1) 79 16% specialists: pediatrician(17), optometrist(15), cardiologist(13), all specialists(10), ob-gyn(7), dentist(7), geriatrics(4), physical therapist(2), neurologist(1), surgeon(1), dietician(1) 78 16% additional medical services: ambulance services(20), emergency services(14), mental health services(6), transportation to medical facilities(5), more services(4), dental services(3), distance to services(3), physical therapy services(3), affordable medical services(3), 24-hour medical services(1), 911 services(1), Alzheimer's services(1), rehabilitation services(1), activities for teens(1), handicapped services(1), mammogram services(1), police services(1), up-to-date technology(1) 70 14% elderly services: elderly care(31), home health care(13), elderly transportation(9), nursing home care(7), affordable elderly services(2), elderly activities(1) 63 13% more doctors 50 10% qualified staff, doctors, nurses 19 4% cancer/skin cancer 11 2% water quality 10 2% drug abuse/alcohol abuse 9 2% heart attacks/heart conditions 9 2% affordable health care/insurance 8 2% access to medical care 6 1% child care 5 1% other responses 68 14% Total Responses 485 100% NOTE: 133 responses indicated "don't know", and 13 responses indicated "none." Fairfax Telephone Survey Results 71

Q31. What is your age? 18-20 Years 5 3% 21-30 Years 15 8% 31-40 Years 35 17% 41-50 Years 30 15% 51-60 Years 35 17% 61-70 Years 38 18% 71-80 Years 27 14% 81 or Over 15 8% Total 200 100% 41-50 Years 15% 51-60 Years 17% 61-70 Years 18% 31-40 Years 17% 21-30 Years 8% 18-20 Years 3% 81 or Over 8% 71-80 Years 14% Fairfax Telephone Survey Results 72

Q32. What is your race? White 173 86% Native American 26 13% Black 1 1% Total 200 100% White 86% Black 1% Native American 13% Fairfax Telephone Survey Results 73

Q33. Gender of respondents Gender Male 50 25% Female 150 75% Total 200 100% Female 75% Male 25% Fairfax Telephone Survey Results 74