Parking Management Bureau Operated by CSU Stanislaus Police Department www.pmbonline.org
Parking Management Bureau Amy Bigg
History of PMB Over 20 years experience We use our own product Tailored database & services to meet the specific needs of a college environment Must be dependable & efficient for all New features developed with end-user in mind
User-Friendly, reliable Android with 5 screen PMB s CiteBook App Photos with time stamp & flash Bluetooth to printers Wireless data transfer Remote access for updates & service DAY NIGHT
Ticket writers, printers & ticket rolls Call-center & tech support Prompt responses to client & ticket recipients Voicemail & email checked daily Delinquent notice mailings Out of state processing Daily email correspondence Website with payment options Online administrative reviews Web-based ticket database Tickets, photos, disputes & reports - all in one place
Campus determines 3-tiered ticket fine structure Initial fee Late fee penalty 2 nd late fee penalty & DMV registration hold Example Fee to PMB Fee PMB Fee Campus Violator If paid Written/Unpaid Partner $30 $0 $2 (initial admin. fee) $28 $60 $7 $0 $51 $100 $15 $0 $83
Campus 1 - Student Population 18,000 Fine Schedule $27 $62 $102 Campus 2 Student Population 6,600 Fine Schedule $20 $50 $90 Tickets Issued: 6,448 Campus 3 Student Population 17,000 Fine Schedule $30 $55 $80 Tickets Issued: 5,241 Tickets Issued: 5,724 Collection Rate: 89% Collection Rate: 89% Collection Rate: 92% FY Revenue: $234,138 FY Revenue: $164,373 FY Revenue: $215,396
3% - Uncollectable (Junked/transfer of ownership) 15% - Voided by the agency 82% - Paid 15% 3% Method of Payment DMV 15% Mail-In 25% Paid 82% Online 60%
I can t imagine the number of calls PMB fields on our behalf. CSU Chico It is PMB s friendly and knowledgeable staff that have made our transition into the PMB era seamless and effective. CSU Channel Islands Our revenue has increased three-fold. When technology that works is combined with a staff of people that are truly dedicated I don t think you can lose. Merced Community College District
Parking Management Bureau Craig Boucher
No satisfactory off the shelf products Research finds service providers very costly System Complexity Interface with DMV Online payment system Over 200 web pages and 100 tables Data Security built with a sharing design
Initially started in 1994 Designed using flat file principals in Oracle Required to be off Oracle by mid 2013 Began redesign in SQL Server mid 2011 New system launched at Stanislaus in November 2012 Migrated 11 agencies February 2013
Upgrades accommodate changes in technology. New features are requested by both external agencies and internally at PMB. An Agile approach to ongoing support and development is used.
An Ideal Shared Services Opportunity! Save Time & Money
Parking Management Bureau Phyllis Crittendon
Parking Management Bureau Brand Awarded Parking Program by California Public Parking Association - innovation We get it Sound & Sustainable business model Shared Services Collaborate to create partnerships
CSU Bakersfield CSU Channel Islands CSU Chico CSU East Bay CSU Maritime Academy CSU Monterey Bay CSU Stanislaus Yosemite Community College District Modesto Junior College Columbia Community College Merced Community College District Merced Community College Los Banos Community College
PMB Niche Higher Education Universities Community Colleges
Relationships are built through Partnerships Create incentives for both parties to contribute and do well Distribute Products & Services widely and organize based on collaboration
Empower and require a level of trust, engagement & continuity Combine action of 2 achieves greater effect
Establish standards of conduct & guiding principles Appropriate behavior to PMB Partners Fairness Justness
Balance power between PMB & Partner to collaboratively add value Contract is contingency for when things go wrong Legal protection against foul ups Ultimate power is right to terminate
Stewardship & Service Technology Mobile & Web base Apps Scholarships for students Total - $65K since 2005 Mentors Cutting edge Positive Impact Student leadership Student internships Leverage expertise t Benefit others
www.pmbonline.org Amy Bigg Parking & Support Services Administrator, CSU Stanislaus (209) 667-3123 ABigg@csustan.edu Craig Boucher Administrative Systems Analyst, CSU Stanislaus (209) 667-3721 CBoucher@csustan.edu Phyllis Crittendon Contracts Specialist, CSU Stanislaus (209) 667-3243 PCrittendon@csustan.edu