CUNA STAFF SALARY REPORT

2017-2018 CUNA STAFF SALARY REPORT Sponsored by istcok

CUNA STAFF SALARY REPORT 2017-2018 The 2017-2018 CUNA Staff Salary Report (Stock No. 30584) is produced by CUNA Research. PREPARED BY: Jon Haller, director of corporate and market research Lora Bray, information research analyst Connie Dey-Marcos, manager of market research Meg Jelak, supervisor of market research Bandana Malla, research analyst COMPANION PRODUCTS: Geographic Comparisons Obtain reports that reflect the geographic area you designate by adjusting national data with geographic differentials. (Stock No. 30585P). Guide to Setting Salaries Describes how to use salary survey data to assign base pay, set salary ranges, make peer comparisons, and benchmark positions. (Stock No. 30587P). FOR MORE INFORMATION: Visit cuna.org/compensation; Call 800-356-9655, ext. 4172; or Email mktresearch@cuna.com. Copyright Infringement Notice Copyright 2017 Credit Union National Association Inc. All rights reserved. The contents of this report are copyright protected and are considered confidential by Credit Union National Association (CUNA). This report, or any of the data contained in the report, may not be printed, forwarded, shared, reproduced, copied, or otherwise redistributed to anyone or any entity outside of the recipient s own organization. Any violation of CUNA s rights with respect to this report will cause CUNA irreparable harm and damages will result. CUNA STAFF SALARY REPORT 3

CUNA STAFF SALARY REPORT 2017-2018 CONTENTS Survey Methods, Regions, and Services.... 7 List of Participating Credit Unions.... 9 Key Findings.... 21 Base Salaries and Variable Pay... 27 How to Use the Data Tables, Including Definitions of Terms.... 37 List of Data Tables and Job Descriptions.... 41 Data Tables/Job Descriptions.... 43 CUNA STAFF SALARY REPORT 5

LIST OF PARTICIPATING CUs ALABAMA 1st Resource CU Alabama CU Alabama Law Enforcement CU Alabama Rural Electric CU Avadian CU Brassies CU Councill FCU Covington School FCU Craig CU Family Savings CU Family Security CU Health CU Heritage South CU Listerhill CU Mead Coated Board FCU O Neal CU Riverdale CU RiverFall CU Sixth Avenue Baptist FCU Tuscumbia FCU Valley CU WCU CU ALASKA Denali FCU ARIZONA Alhambra CU Arizona FCU EM FCU First CU Landings CU Rim Country FCU San Tan CU SunWest FCU TruWest CU ARKANSAS Alcoa Community FCU Cooperative Extension Service FCU Dillard s FCU Fort Smith Municipal EFCU Fort Smith Teachers FCU LRFD FCU Natural State FCU North Little Rock Educators FCU Northeast Arkansas FCU UARK FCU Usem Mena FCU CALIFORNIA 1st Valley CU allus CU Alta Vista CU AltaOne FCU Antioch Community FCU Arrowhead CU Atchison Village CU Bakersfield City EFCU Bay FCU Bourns EFCU CalCom FCU Camino FCU Chabot FCU Christian Community CU Community First CU Cooperative Center FCU Delta Schools FCU Eagle Community CU Edwards FCU Employees Choice FCU Espeeco FCU Firefighters First CU Fresno Fire Dept CU Fresno Grangers FCU Golden Valley FCU Hanin FCU Honda FCU JACOM CU Kern FCU Lassen County FCU Mission City FCU North Bay CU Premier Community CU Printing Industries CU Rancho FCU Safe 1 CU San Diego County CU San Joaquin Power ECU Santa Ana FCU Schools FCU SchoolsFirst FCU SkyOne FCU SLO CU SRI FCU Stockton Community FCU Technicolor FCU Technology CU USC CU VA Desert Pacific FCU Valley Oak CU Watsonville Hospital FCU Western Healthcare FCU Xceed Financial CU COLORADO Air Academy FCU Aventa CU Electrical FCU Elevations CU FCI FCU Fellowship CU Foothills CU CUNA STAFF SALARY REPORT 9

COLORADO Harrison District 2 FCU One Thirteen CU Options CU Otero County Teachers FCU Pikes Peak CU Porter FCU Power CU Red Rocks CU Rio Grande FCU San Juan Mountains CU Sooper CU Southwest Colorado FCU St Mary CU Sunwest Educational CU Westerra CU Westminster FCU White Crown FCU Yuma County FCU CONNECTICUT Arnold Bakers EFCU Bridgeport Post Office FCU C S P EFCU Charter Oak FCU Connecticut State ECU Inc Kief Protective MBA CU Lawrence Memorial Hospital EFCU New Haven Firefighters CU Inc Regional Water Authority ECU Inc Stamford Postal EFCU DELAWARE Milford Memorial FCU New Castle Co Delaware EFCU Priority Plus FCU Tidemark FCU DISTRICT OF COLUMBIA Agriculture FCU IDB-IIC FCU FLORIDA Baptist Health South Florida FCU City County ECU Coastline FCU Community Credit Union of Florida Compass Financial FCU Coral Community FCU First Coast FCU Florida Customs FCU Florida Dept of Trans CU FRSA CU Gold Coast FCU Hialeah Municipal EFCU IBM Southeast ECU Madison Education Assn CU Martin FCU McCoy FCU Miami Postal Service CU MIDFLORIDA CU My Healthcare FCU Pompano Beach City ECU Railroad and Industrial FCU San Antonio Citizens FCU Sarasota Municipal ECU Suncoast CU SunState FCU Tampa Postal FCU Town of Palm Beach FCU Tropical Financial CU University CU USF FCU VyStar CU GEORGIA Berrien Teachers FCU Coca-Cola FCU Combined Employees CU Delta Community CU Family First CU Flowers Employees Credit League GEMC FCU Georgia Power NW FCU HALLCO Community CU LGE Community CU Macon-Bibb Employees CU Marshland Community FCU Midsouth Community FCU North Main CU On the Grid Financial FCU Platinum FCU Roper Corporation ECU Savannah Federal CU Savannah Postal CU Towns-Union Educators FCU Valdosta Teachers FCU HAWAII CU Hawaii FCU Hawaii Central FCU Hawaii Community FCU Hawaii First FCU Hawaii State FCU Honolulu FCU Honolulu Fire Dept FCU Kauai Community FCU McBryde FCU St Francis Medical Center FCU IDAHO Beehive FCU Capital Educators FCU Icon CU Lewis Clark CU Pine Tree Community CU SEI CU St Joe Valley CU ILLINOIS 1st MidAmerica CU 2 Rivers Area CU 77th Street Depot FCU 10 CUNA STAFF SALARY REPORT

ILLINOIS Acme Continental CU Allsteel CU Altonized Community FCU Andigo ASH ECU Aurora Firefighters CU Aurora Postal ECU Carbondale Highway CU Central Illinois CU Chicago Firemans Assn CU Community Plus FCU Community Trust CU Corporate America Family CU Credit Union 1 CSX Chicago Terminal CU Dekalb County CU Dial CU Dupage County ECU DuPage CU Elite Community CU Fieldstone CU Financial Partners CU First Financial CU First Security CU Great Lakes CU Hershey Robinson ECU IAA CU Illinois Educators CU Illinois State Police FCU Joliet Firefighters CU Kone ECU LinXus CU Metropolitan L FCU Mid-Illini CU Midwest Members CU New Century FCU Northern Illinois FCU Northwest Community CU Northwest Municipal FCU Peoria Hiway CU Peoria Postal ECU Pontiac-Dwight Prison ECU Prairieland FCU Quincy Postal ECU School District 218 EFCU Scott CU Silgan White Cap CU SIU CU SIUE CU Sourceone CU South Division CU Springfield Fire Fighters CU State Farm FCU Streator Onized CU Synergy Partners CU United Equity CU Western Illinois CU Western Illinois School ECU Williamson County Catholic CU Win-Hood Co-op CU INDIANA Advance Financial FCU Afena FCU Bar-Cons FCU Bluffton Motor Works Franklin Electric ECU Central Soya FCU City of Firsts Community FCU Concora Wabash FCU Dearborn County Hospital FCU Del Met FCU Elements Financial FCU Financial Builders FCU Financial Center First CU Financial Partners FCU First County FCU First Trust CU Fort Financial FCU Fortress FCU Gary Fire Fighters Assn FCU Huntington County FCU Indiana Lakes FCU Industrial FCU INOVA FCU Jefferson Community FCU Kemba Indianapolis CU LaPorte Community FCU Notre Dame FCU One Vision FCU Perfect Circle CU PrimeTrust Financial FCU Professional Police Officers CU Purdue FCU Regional FCU Richmond City EFCU South Bend Transit FCU Teachers CU Via CU Whitewater Regional FCU Whiting Refinery FCU IOWA Advantage CU Aegis CU Ascentra CU Bent River Community CU Capitol View CU Community 1st CU Community Choice CU Davenport Police Dept CU Des Moines Co Postal CU Dupont ECU DuTrac Community CU ETS CU Greater Iowa CU Industrial ECU KAH CU Meridian CU CUNA STAFF SALARY REPORT 11

IOWA Metco CU North Iowa Community CU North Western ECU Power Co-Op ECU River Community CU SECU CU Telco Triad Community CU The Hub Co CU United CU University of Iowa Community CU Veridian CU Warren CU Waterloo Firemens CU KANSAS C & R CU Campus CU Catholic Family FCU Central Kansas Education CU Credit Union of America Eagle FCU Enterprise CU Garden City Teachers FCU Golden Plains CU KC Fairfax FCU Mid-Kansas CU Midwest Regional CU Morton CU Reliance CU Tri-County CU United CU KENTUCKY C and O United CU Fort Knox FCU Jefferson County FCU Lake Chem Community FCU Louisville Metro Police Officers CU Louvah FCU Modern EFCU Morehead Community FCU Tayco EFCU Your Hometown FCU LOUISIANA Acadian FCU Acadiana Medical FCU Baton Rouge Telco FCU Centric FCU CF LA CU Concordia Parish School EFCU District 58 FCU District 62 Highway FCU Firestone Lake Charles FCU First Street FCU Geismar Complex FCU Heart of Louisiana FCU Iberville FCU Internal Revenue FCU Jefferson Financial FCU Kraftman FCU Lafayette Schools FCU Louisiana USA FCU Municipal EFCU Orleans Parish Criminal Sheriffs CU Ouachita Valley FCU Pelican State CU Post Office ECU Rapides General Hospital EFCU Riverland FCU South Louisiana Highway FCU Tangipahoa Parish Teachers CU Total Choice FCU UNO FCU Wymar FCU Xplore FCU MAINE Connected CU Eastern Maine Medical Center FCU Lewiston Municipal FCU Oxford FCU Sabattus Regional CU Seaboard FCU MARYLAND Allegany Co Teachers FCU Capital Area Realtors FCU Carco FCU Cedar Point FCU Delmarva Power Southern Div FCU Educational Systems FCU First Eagle FCU Freedom FCU Greenbelt FCU Market USA FCU MECU of Baltimore Inc Nymeo FCU Peninsula General Hosp Med Ctr EFCU Potomac FCU Prince George s Community FCU SelfReliance Baltimore FCU US Postal Service FCU W R Grace FCU WSSC FCU MASSACHUSETTS Arlington Municipal FCU Arrha CU Cambridge Municipal EFCU Dedham Town EFCU Everett CU Greater Springfield CU HTM CU Leominster Employees FCU Lincoln Sudbury Town EFCU Lynn Municipal ECU Malden FCU Manchester FCU Marblehead Municipal FCU 12 CUNA STAFF SALARY REPORT

MASSACHUSETTS Mass Bay CU Massachusetts Family CU NESC FCU North Adams Municipal EFCU Norwood Town EFCU Ocean Spray EFCU Peabody Municipal FCU Somerville Mass Firefighters FCU Southbridge CU St Dominics FCU St Jean s CU Stoneham Municipal EFCU MICHIGAN Advantage One CU Advia CU Allegan Community FCU Ann Arbor Postal FCU Arbor Financial CU Awakon FCU Blue Water FCU Christian Financial CU Community First FCU Community Focus FCU Community West CU Consumers CU Consumers Professional CU Detour Drummond Comm CU DORT FCU Dowagiac Area FCU Eastpointe Community CU Family Financial CU Filer CU Financial Plus CU First Area CU Flint Area School ECU Four Flags Area CU Frankfort Community FCU FreeStar Financial CU Genisys CU HarborLight CU Honor CU Isabella Community CU Jackson Community FCU Kenowa Community FCU Kent County CU Lake Superior CU Limestone FCU LOC FCU MemberFocus Community CU Michigan Legacy CU Michigan One Community CU Michigan Schools & Government CU Michigan State University FCU Monroe County Community CU Northland Area FCU Northwest Consumers FCU Oakland County CU One Detroit CU Peninsula FCU Portland FCU Public Service CU Saginaw Medical FCU SB Community FCU Service 1 FCU Shore To Shore Community FCU Soo Co-Op CU South Central CU Southeast Michigan State EFCU St Francis X FCU T & I CU Tandem FCU TBA CU TLC Community CU Tri-Cities CU Ukrainian Selfreliance Michigan FCU United FCU United Financial CU University of Michigan CU Upper Michigan Community CU West Michigan CU Wildfire CU MINNESOTA AE Goetze Employee CU Affinity Plus FCU Agassiz FCU Alexandria Schools ECU Building Trades CU Central Hanna ECU Central Minnesota CU Diversified CU Ecolab CU Electric Machinery ECU Energy Services FCU Federated ECU Firefly CU FIRST PACE CU Floodwood Area CU Hiway FCU Home Town FCU Mayo EFCU Mower County ECU North Memorial FCU North Star CU Northern States Power St Paul CU Red Wing CU St James Public Schools FCU Star Choice CU TopLine FCU Toro EFCU Trustone Financial FCU United ECU Wadena FCU Wakota FCU West Financial CU West Metro Schools CU White Earth Reservation FCU Ziegler FCU CUNA STAFF SALARY REPORT 13

MISSISSIPPI Biloxi Teachers FCU Central Sunbelt FCU Citizens Choice FCU Columbus Municipal CU CommFirst FCU East Central Mississippi CU Gulf Coast Community FCU Jackson Acco CU Keesler FCU Mississippi FCU MUNA FCU Mutual CU MUW EFCU Northeast Mississippi FCU Pearl Municipal CU Shelby Bolivar County FCU Singing River FCU Southern Mississippi FCU Tombigbee FCU MISSOURI Assemblies of God CU BluCurrent CU Burns and McDonnell CU City CU Co Lib CU Columbia CU County CU Dexter Public Schools CU Employment Security CU First Community CU Goetz CU Great Plains FCU Health Care Family CU JC Federal ECU Legacy CU MAWC CU Members 1st CU Missouri Central CU Missouri Valley FCU MO Electric Cooperatives ECU Neighbors CU NW Missouri Regional CU Our Lady of Snows CU South Community CU MONTANA Altana FCU Billings FCU Butte Community FCU Community 1st FCU Daniels-Sheridan FCU Embark CU Fergus FCU Kootenai Valley FCU Missoula FCU Montana FCU Park Side CU SEG FCU Sky FCU Tricounty FCU Wolf Point FCU NEBRASKA Bakers FCU Box Butte Public EFCU Dale Employees FCU Electrical Workers No 22 FCU First Nebraska CU Hastings FCU KRD FCU Meadow Grove FCU North Platte Union Pacific ECU Northeast Nebraska FCU Omaha Douglas FCU Omaha Police FCU Roberts Dairy EFCU SAC FCU Siouxland FCU Trius FCU Woodmen FCU NEVADA Greater Nevada CU Las Vegas UP EFCU Pahranagat Valley FCU Reno City EFCU NEW HAMPSHIRE Granite State CU NH Community FCU Precision FCU Triangle CU NEW JERSEY Bayonne Hospital EFCU Bergen Division FCU Campbell EFCU Central Jersey FCU Deepwater Industries FCU Elizabeth Police Dept EFCU Federal Emp Newark FCU Health Care of New Jersey FCU Healthcare EFCU Hoboken NJ Police FCU Lakehurst Naval FCU Linden NJ Police and Firemen FCU M & C Menlo Park FCU Metrex FCU Mid-State FCU Monmouth County Postal ECU N.J.T. Employees FCU Novartis FCU Piscataway Township EFCU Plainfield Police and Firemen FCU Raritan Bay FCU Terminals FCU West Hudson Teachers FCU 14 CUNA STAFF SALARY REPORT

NEW MEXICO Cannon FCU Cuba CU Deming School ECU Eddy FCU Everyone s FCU Ft Bayard FCU High Desert Community CU Otero FCU Quay Schools FCU Telco Roswell New Mexico FCU U-1st Community FCU White Sands FCU ZIA CU NEW YORK Alliance Niagara FCU Amherst FCU Att-Wyo Correctional EFCU Buffalo Police FCU Cadets FCU Cornerstone Community FCU Corning FCU Countryside FCU Coxsackie Correctional EFCU Division 726 FCU Encompass Niagara FCU Erie County Employees CU Erie Metro FCU FASNY FCU Finger Lakes Health Care FCU First Heritage FCU Good Neighbors FCU GPO FCU Griffith Institute EFCU GRS EFCU Hudson Heritage FCU Hudson River Community CU Hudson Valley FCU IREB FCU Leatherstocking CU Lockport Schools FCU Long Island Community FCU Long Island State EFCU Mamta FCU Maryvale Schools FCU MCT FCU MONEY FCU NCPD FCU Niagara Falls AF FCU Niagara Frontier Federal Municipal ECU Niagara Wheatfield FCU Northern Chautauqua FCU O and R Utilities EFCU Ontario Shores FCU Oswego Teachers EFCU Plattsburgh City School Distrct FCU Postal Emp of Troy NY FCU Remington FCU Rome FCU Rome Teachers FCU SCF Westchester NY 105 EFCU SeaComm FCU SEFCU Sing Sing EFCU SMSD FCU Solutions FCU Southern Chautauqua FCU St Lawrence FCU Syracuse Postal FCU TCT FCU Teachers FCU The Summit FCU Town of Cheektowaga FCU Troy FCU Ulster FCU United Neighbors FCU Upstate Telco FCU US Weather Bureau NY FCU Watertown Postal FCU WIT FCU NORTH CAROLINA Acclaim FCU American Partners FCU Ecusta CU Local Government FCU Members CU Mountain CU Piedmont Advantage CU State ECU Team & Wheel FCU Telco Community CU Vision Financial FCU WNC Community CU NORTH DAKOTA First Community CU Flasher Community CU GEM FCU Hometown CU Minot Area Schools FCU North Star Community CU Northern States Power Co EFCU Prairie FCU Riverfork FCU Tel-U-Watt FCU Tolna Co-Op FCU Town and Country CU University FCU OHIO Acme FCU AllWealth FCU Bardes EFCU Bridge Credit Union Inc Canton School Employees FCU Carey Poverello FCU Century FCU Chivaho FCU CODE CU Commodore Perry FCU Community United CU CUNA STAFF SALARY REPORT 15

OHIO Desco FCU Edison CU Emerald CU Focus FCU Fremont FCU Genesis Employees CU Great Lakes CU GROhio Community CU Hancock FCU Kemba CU KEMBA Financial CU Inc KH Network CU L E O Credit Union Inc Local No 673 CU Inc Local Union 392 FCU Maumee Educators FCU Members Choice CU Minerva Area FCU NoteWorthy FCU ODJFS FCU Ohio Catholic FCU Orange School ECU Quest FCU Reading FCU RSC YO/CL Offices FCU SCFE CU Inc Seven Seventeen CU Inc Shaker Heights FCU Sharefax CU Inc St James Parish CU Sun FCU Toledo Police FCU Toledo Teamsters FCU UAP EFCU Universal 1 CU Woodco FCU YHA South Unit FCU OKLAHOMA Arbuckle FCU Central Oklahoma FCU Employees FCU Fort Sill FCU Green Country FCU OK Members First FCU Oklahoma Employees CU OSU Institute of Technology FCU Red River FCU Teachers CU Tinker FCU TTCU The Credit Union University and Community FCU OREGON Advantis CU Cascade Central CU Cascade Community FCU Cutting Edge FCU NW Preferred FCU OPC FCU Oregon Pioneer FCU Oregonians CU Rogue CU South Coast ILWU FCU Sunset Science Park FCU Wauna FCU PENNSYLVANIA A C B A FCU Alcoa Pittsburgh FCU Ambridge Area FCU American Heritage FCU ARC FCU AVH FCU Beaver Valley FCU Bellco FCU Benchmark FCU Blue Chip FCU Bradford Area FCU Central Susquehanna Community FCU Central Valley FCU CityMark FCU Clarion FCU Colfax Power Plant Employees FCU Community Regional CU Consumer Healthcare FCU Corner Post FCU Cornerstone FCU Corry Jamestown CU Discovery FCU Erie Community CU Erie FCU Erie Times FCU Erie TPE FCU ERRL FCU Financial 1st FCU First Area FCU First Commonwealth FCU Franklin Mint FCU Franklin-Johnstown FCU Freedom CU Glass Cap FCU Hershey FCU IBEW - Local NO. 5 FCU Kase FCU Kinzua FCU Lake Erie Community FCU Latrobe Area Hospital FCU Lebanon FCU Lesco FCU Metro Wire FCU Montoursville Area FCU Mt Lebanon FCU PALCO FCU Par-Del Emp FCU Plumbers Local # 27 FCU PNG Northern FCU Riverset CU 16 CUNA STAFF SALARY REPORT

PENNSYLVANIA Riverside Beaver County FCU Service 1st FCU Shacog FCU Springdale P P G FCU Standard Steel Emp. FCU Stanwood Area FCU State College FCU Sun East FCU Susquehanna Valley FCU U F C W Local 1776 FCU UFCW Local 23 FCU URE FCU USX FCU Vasco FCU Visionary FCU Washington Area Teachers FCU West York Area School Dist Employees FCU White Rose CU Widget Financial FCU WOD FCU Your Choice FCU PUERTO RICO Borinquen Community FCU Caribe FCU Coop AyC Bo Quebrada Camuy PR Coop AyC Dr. Manuel Zeno Gandia Coop Ayc Emp Cervecera PR Inc Coop Ayc Familiar Progreista Coop AyC Inter-Metro Coop AyC Jose Cortes Cordero UC Coop AyC Roosevelt Roads Universal Coop FCU RHODE ISLAND Blackstone River FCU Cranston Municipal ECU The Peoples CU SOUTH CAROLINA Abbeville Community FCU ArrowPointe FCU Columbia Post Office CU G.H.S FCU Greenville Heritage FCU Neighbors United FCU Nucor ECU Pee Dee FCU SC Telco FCU Secured Advantage FCU South Carolina Federal Credit Union South Carolina Methdst Cnfrnc CU SPC CU Upstate FCU VITAL FCU SOUTH DAKOTA Aberdeen FCU Consumers FCU Coteau Valley FCU Dakota Plains FCU Dakota Star FCU Dakotaland FCU East River FCU Fort Randall FCU HB Telco FCU HealthCare Plus FCU M-O FCU Sioux Empire FCU TENNESSEE Appliance CU Ascend FCU Chattanooga Federal Empl CU Chattanooga First FCU Cornerstone Financial CU Enlighten FCU Family Advantage FCU Foothills FCU Fortera CU Greeneville City ECU Greeneville Wrks Emp Svngs Assn CU Holston Methodist FCU IBEW 175 FCU itrust FCU Johnsonville TVA ECU Kennedy VA EFCU Kimberly Clark CU Kingston TVA ECU Knoxville Law Enforcement FCU Knoxville TVA ECU LG & W FCU Lowland CU Maryville Municipal CU Middle Tennessee FCU Mountain Lakes Community FCU MPD Community CU Nashville Firemens CU Nashville Post Office CU Northeast Community CU ORNL FCU Pathway CU Purity Dairies EFCU Shelby County FCU Southern CU St Thomas CU Tennessee Members 1st FCU Tennessee River FCU Tennessee Valley FCU TNConnect CU United Southeast FCU Upper Cumberland FCU Willis CU Y-12 FCU TEXAS Access Community CU Andrews School FCU Angelina Federal Empl CU CUNA STAFF SALARY REPORT 17

TEXAS Baylor Health Care System CU Big Spring Education EFCU Borger FCU Brazos Community CU Central Texas Teachers CU Cochran Cnty Schools FCU Corner Stone CU C-T Waco FCU Cy Fair FCU Dallas UP Employees CU Domino FCU DuGood FCU Education CU EECU El Paso Area Teachers FCU FCS FCU Federal Employees CU First Central CU FirstLight FCU GECU Germania CU Gulf Coast Educators FCU Highway ECU Houston Police FCU Houston Texas Fire Fighters FCU InTouch CU Irving City EFCU Kelly Community FCU Las Colinas FCU LCRA CU Liberty Co Teachers FCU LibertyOne CU Life FCU Local 24 EFCU Lubbock Teachers FCU Members Choice CU Mesquite CU Mountain Star FCU MTCU My Community CU Nascoga FCU National Oilwell Varco ECU Neighborhood CU Northeast Texas Teach FCU NRCS FCU Pasadena Postal CU Pollock Employees CU Port of Houston Whse FCU Port Terminal FCU Resource One CU Sabine FCU Shared Resources CU South Texas Area Resources CU Southland FCU Sweeny Teachers FCU Sweetwater Regional FCU Tarrant County s CU Temple Santa Fe Community CU Temple-Inland FCU Texans CU Texas DPS CU Texas Farm Bureau FCU Texas People FCU United CU Victoria City-Co EFCU WesTex Community CU Wharton County Teachers CU Yantis FCU Yoakum County FCU UTAH Alpine CU City Center CU Cyprus FCU Firefighters CU Freedom CU HollyFrontier ECU San Juan CU Trans West CU Uintah CU Utah Prison ECU Varex FCU VERMONT Members 1st CU New England FCU NorthCountry FCU Northeast Schools and Hospital CU Northern Lights CU One CU VIRGIN ISLANDS Frederiksted FCU Mid-Island FCU VIRGINIA ABNB FCU Augusta County FCU Baylands FCU Bronco FCU CommonWealth One FCU Democracy FCU Freedom First FCU Front Royal FCU Glamorgan EFCU InFirst FCU Joy EFCU Kraftsman FCU Loudoun CU Old Dominion Univ CU Inc Park View FCU Petersburg Federal Reformatory CU PFD Firefighters CU Portsmouth Schools FCU PWC ECU Suncomp EFCU Virginia Beach Schools FCU Waynesboro ECU Inc 18 CUNA STAFF SALARY REPORT

WASHINGTON Alaska Airlines Horizon Air EFCU Blue Mountain CU Community 1st CU Fibre FCU Generations CU Great NorthWest FCU HAPO Community CU Inspirus CU Lower Valley CU Newrizons FCU O Bee CU Our Community CU Peoples Community FCU Puget Sound Refinery FCU Red Canoe CU Solarity CU Spokane Law Enforcement CU Utility Employees FCU Waterfront FCU WCLA CU WEST VIRGINIA CAMC FCU CCMH FCU CHA TEL FCU IBEW 317 FCU Marion County School EFCU Martinsburg VA Center FCU Members Choice WV FCU Putnam School EFCU Star USA FCU WAYCOSE FCU West Virginia FCU Whetelco FCU WVU Employees FCU WISCONSIN 1st Class Express CU 1st Community CU Air Tech CU Appletree CU Arcadia CU Athens Area CU Avestar CU Badger CU Badger Globe CU Bay Shore CU Blackhawk Community CU Brantwood CU Brewery CU Brokaw CU Brown County Employees CU Bulls Eye CU Cloverbelt CU Co-op CU County City CU County CU CoVantage CU Dane County CU Evergreen CU First Choice CU Fond Du Lac CU Fort Community CU Fox Communities CU Glacier Hills CU Golden Rule Community CU Governmental ECU Guardian CU Hayward Community CU Heritage CU Holy Family Memorial CU Kenosha Police and Firemen CU Kohler CU Lakewood CU MCU Financial Center - CU Meadowland CU Members Advantage CU MG & E CU NEW CU Northern Paper Mills CU Northwoods Community CU Oshkosh Community CU Oshkosh Postal Employees CU Oshkosh Truck CU PCM CU Post Office CU Premier Financial CU Public Service CU Royal CU School Employees CU Service CU Sheboygan Area CU Shipbuilders CU Shoreline CU Simplicity CU Southern Lakes CU St Agnes Employees CU St Mary s and Affiliates CU Summit CU Taylor CU Teachers CU The Labor CU Thrivent FCU Tomah Area CU Unison CU Utilities CU Valley Communities CU Westby Coop CU Westconsin CU Wisconsin Latvian CU Inc Wisconsin Medical CU Wood County Employees CU WYOMING Atlantic City FCU CITCO FCU Greater Wyoming FCU Reliant FCU Sheridan Community FCU Yellowstone FCU CUNA STAFF SALARY REPORT 19

LIST OF DATA TABLES AND JOB DESCRIPTIONS EXECUTIVE SUMMARY Compensation and Staffing Trends 43 PRESIDENT/CEO/MANAGER President/CEO/Manager 75 EXECUTIVE MANAGEMENT Executive VP or Assistant Manager 81 Chief Financial Officer 87 Chief Operations Officer 93 Chief Information Officer 99 SUPPORT/MEMBER SERVICES Member Services VP 105 Teller Manager/Supervisor 110 Share Draft Manager 115 Business Services VP/Director 120 Universal Employee 125 Member Services Representative II/Sr. 130 Member Services Representative I 135 Head Teller 140 Teller II/Sr. 145 Teller I 150 Share Draft Clerk 155 EFT/ACH Clerk 160 Executive Secretary/Admin. Assistant 165 Receptionist 170 General Office Clerk 175 IRA/Certificate Specialist 180 Financial Planner 185 Small-Credit Union Generalist Position 190 LENDING/COLLECTIONS Loan VP or SVP 195 Consumer Loan VP/Manager 200 Mortgage Loan VP/Manager 205 Member Business Loan VP/Manager 210 Dealer Direct Manager 215 Collections VP/Manager 220 Loan Officer II/Sr. 225 Loan Officer I 230 Loan Processor 235 Loan Clerk 240 Member Business Loan Officer II/Sr. 245 Member Business Loan Officer I 250 Consumer Loan Officer II/Sr. 255 Consumer Loan Officer I 260 Consumer Loan Processor/Clerk 265 Mortgage Loan Officer II/Sr. 270 Mortgage Loan Officer I 275 Mortgage Loan Processor/Clerk 280 Collector/Adjuster 285 Collection Clerk 290 PLASTIC CARD Plastic Card Manager/Supervisor 295 Plastic Card Clerk 300 Member Service Representative Plastic Cards 305 ATM Specialist 310 INFORMATION SYSTEMS/TECHNOLOGY Information Systems VP 315 Information Systems Manager/Supervisor 320 Systems Analyst 325 Programmer 330 Network Administrator 335 Technology Specialist 340 Web Administrator 345 Data Entry Specialist 350 MARKETING Marketing VP/Director 354 Marketing Manager/Supervisor 359 Business Development Manager 364 Marketing Specialist 369 Marketing/Communications Coordinator 374 Marketing Assistant 379 Business Development Representative 384 HUMAN RESOURCES Human Resources VP/Director 389 Human Resources Manager/Supervisor 396 Training Director 401 Human Resources Assistant/Specialist 406 Training Coordinator/Specialist 411 Payroll Coordinator/Administrator 416 Benefits Coordinator/Specialist 421 CUNA STAFF SALARY REPORT 41

LEGAL & AUDIT Internal Audit VP 426 Internal Audit Manager/Supervisor 431 Internal Auditor 436 Compliance Officer 441 Risk Management Officer/Specialist 446 ACCOUNTING & FINANCE Investment VP 451 Investment Manager 456 Accounting VP 461 Accounting Manager/Supervisor 466 Accountant 471 Accounting Clerk 476 BRANCH OPERATIONS & CALL CENTER Branch Operations VP 481 Branch Manager II 486 Branch Manager I 491 Assistant Branch Manager II 496 Assistant Branch Manager I 501 Call Center VP 506 Call Center Manager/Supervisor 511 Call Center Representative II/Sr. 516 Call Center Representative I 521 PART-TIME HOURLY WAGES Part-Time President/CEO/Manager 526 Part-Time EVP 529 Part-Time Universal Employee 532 Part-Time Teller 535 Part-Time MSR 538 Part-Time Loan Officer 541 Part-Time Loan Processor/Clerk 544 Part-Time Accountant 547 Part-Time Call Center Representative 550 Get the story straight from your staff CUNA EMPLOYEE ENGAGEMENT SURVEY cuna.org/marketresearch 42 CUNA STAFF SALARY REPORT

Table 80-1 Salaries Accounting Clerk 25th 50th 75th 90th N mean percentile percentile percentile percentile Overall 314 $36,720 $32,090 $35,700 $40,390 $45,140 By credit union asset size $1M to $2M 0 $2M to $5M 0 $5M to $10M 0 $10M to $20M 8 $35,910 $31,860 $34,720 $40,790 * $20M to $50M 29 $34,280 $30,350 $34,840 $38,740 $42,040 $50M to $100M 48 $32,870 $27,670 $31,200 $36,670 $42,540 $100M to $200M 71 $36,290 $32,210 $34,320 $38,270 $45,170 $200M to $500M 70 $36,970 $32,070 $36,210 $41,590 $45,700 $500M to $1B 44 $37,720 $32,090 $37,050 $42,350 $45,610 $1B to $3B 36 $38,450 $35,470 $36,530 $40,000 $44,970 $3B or more 8 $41,530 $36,190 $41,660 $45,280 * By region New England 10 $39,320 $33,770 $38,500 $43,020 $56,200 Middle Atlantic 28 $39,580 $32,990 $39,660 $42,600 $46,060 East North Central 87 $36,480 $33,130 $36,420 $39,680 $45,140 West North Central 24 $36,980 $31,200 $35,980 $40,130 $48,880 South Atlantic 40 $36,250 $32,090 $34,500 $40,840 $48,590 East South Central 31 $34,820 $31,280 $34,770 $36,660 $39,840 West South Central 41 $35,330 $32,070 $35,000 $40,000 $42,880 Mountain 22 $34,170 $26,920 $35,000 $38,760 $45,700 Pacific 31 $41,660 $35,360 $42,070 $45,870 $55,050 By number of 1 0 full-time employees 2-4 2 * * * * * 5-9 19 $35,750 $31,730 $35,180 $41,090 $42,350 10-49 119 $35,250 $30,000 $33,510 $38,970 $45,990 50-99 73 $36,550 $32,210 $35,120 $39,680 $45,580 100 or more 101 $37,940 $33,890 $36,660 $42,120 $45,060 By number of 1-2 0 services offered 3-4 1 * * * * * 5-6 0 7-8 1 * * * * * 9-10 10 $34,750 $30,000 $33,870 $39,550 $43,260 11-12 22 $34,780 $29,120 $35,360 $42,040 $42,270 13-20 279 $36,930 $32,190 $35,840 $40,390 $45,430 By amount of $500,000 to $2M 0 loans outstanding $2M to $5M 1 * * * * * $5M to $20M 28 $34,060 $30,000 $33,540 $38,530 $42,410 $20M to $50M 51 $35,410 $29,190 $32,410 $37,380 $47,280 $50M to $100M 54 $35,510 $32,290 $34,770 $39,290 $44,980 $100M to $200M 59 $35,280 $31,490 $34,320 $39,060 $42,550 $200M or more 120 $38,420 $34,000 $37,090 $42,350 $45,730 By number of members 1-999 0 1,000-1,999 2 * * * * * 2,000-4,999 31 $35,090 $30,000 $34,070 $39,940 $43,510 5,000-9,999 55 $33,090 $29,000 $32,410 $36,670 $41,050 10,000-19,999 68 $36,960 $31,380 $34,240 $40,140 $47,260 20,000-39,999 62 $35,840 $32,070 $35,090 $39,400 $42,080 40,000-49,999 16 $35,950 $30,020 $34,190 $42,480 $44,230 50,000-59,999 13 $41,000 $35,850 $39,250 $41,680 $55,100 60,000 or more 67 $38,220 $35,000 $36,690 $42,290 $45,060 Number of branch offices 1 36 $36,590 $32,870 $35,330 $39,820 $44,060 2 38 $34,320 $29,670 $33,030 $37,600 $42,820 3 39 $35,520 $30,000 $34,240 $41,390 $45,250 4 25 $33,540 $30,520 $33,510 $35,660 $40,440 5 or more 174 $37,680 $33,040 $36,500 $41,070 $45,700 * Insufficient data 476 CUNA STAFF SALARY REPORT

Table 80-2 Incentives and Bonuses Accounting Clerk % paid mean incentive incentive/ N and/or bonus N bonus Overall 293 66% 184 $1,320 By credit union asset size $1M to $2M 0 0 $2M to $5M 0 0 $5M to $10M 0 0 $10M to $20M 6 50% 3 * $20M to $50M 29 69% 20 $920 $50M to $100M 48 68% 32 $1,150 $100M to $200M 66 59% 40 $980 $200M to $500M 64 66% 37 $1,540 $500M to $1B 39 65% 22 $1,280 $1B to $3B 34 77% 26 $1,630 $3B or more 7 61% 4 * By region New England 8 25% 1 * Middle Atlantic 25 53% 14 $990 East North Central 84 66% 51 $1,250 West North Central 24 69% 15 $1,130 South Atlantic 34 72% 21 $1,180 East South Central 29 80% 25 $1,390 West South Central 38 68% 29 $1,700 Mountain 21 66% 11 $920 Pacific 30 61% 17 $1,700 By number of 1 0 0 full-time employees 2-4 2 * 2 * 5-9 17 59% 10 $620 10-49 114 65% 73 $1,130 50-99 67 61% 39 $1,470 100 or more 93 72% 60 $1,420 By number of 1-2 0 0 services offered 3-4 1 * 1 * 5-6 0 0 7-8 1 * 0 9-10 10 60% 6 $640 11-12 20 81% 16 $1,370 13-20 261 65% 161 $1,320 By amount of $500,000 to $2M 0 0 loans outstanding $2M to $5M 0 0 $5M to $20M 27 67% 18 $790 $20M to $50M 51 63% 33 $1,340 $50M to $100M 50 60% 31 $880 $100M to $200M 55 73% 37 $1,440 $200M or more 109 66% 64 $1,470 By number of members 1-999 0 0 1,000-1,999 1 * 1 * 2,000-4,999 30 59% 19 $720 5,000-9,999 54 70% 37 $1,310 10,000-19,999 62 58% 36 $1,210 20,000-39,999 57 69% 36 $1,310 40,000-49,999 15 61% 8 $1,440 50,000-59,999 12 65% 6 $1,280 60,000 or more 62 71% 41 $1,490 Number of branch offices 1 33 66% 23 $1,160 2 38 58% 25 $1,310 3 35 73% 24 $1,060 4 25 63% 14 $770 5 or more 160 67% 97 $1,450 * Insufficient data NOTE: Incentives/bonuses are limited to credit unions actually reporting incentive/bonus payments were made. CUNA STAFF SALARY REPORT 477

Table 80-3 Total Cash Compensation Accounting Clerk 25th 50th 75th 90th N mean percentile percentile percentile percentile Overall 314 $37,480 $32,500 $36,500 $41,270 $45,700 By credit union asset size $1M to $2M 0 $2M to $5M 0 $5M to $10M 0 $10M to $20M 8 $36,090 $32,350 $34,720 $40,790 * $20M to $50M 29 $34,910 $30,920 $34,840 $39,160 $43,040 $50M to $100M 48 $33,610 $29,200 $31,500 $38,130 $43,400 $100M to $200M 71 $36,830 $32,370 $34,840 $38,500 $45,170 $200M to $500M 70 $37,870 $32,330 $37,080 $41,750 $47,600 $500M to $1B 44 $38,290 $32,320 $38,660 $42,740 $45,720 $1B to $3B 36 $39,570 $36,440 $38,100 $41,340 $46,970 $3B or more 8 $42,360 $36,190 $43,150 $46,730 * By region New England 10 $39,510 $34,370 $38,500 $43,020 $56,200 Middle Atlantic 28 $40,060 $33,390 $41,040 $42,950 $46,060 East North Central 87 $37,260 $33,680 $38,100 $40,180 $45,140 West North Central 24 $37,560 $31,200 $36,330 $41,000 $50,050 South Atlantic 40 $36,880 $32,220 $34,840 $41,480 $49,080 East South Central 31 $35,830 $32,550 $35,360 $38,530 $41,380 West South Central 41 $36,350 $32,210 $35,710 $40,800 $45,110 Mountain 22 $34,640 $27,150 $35,000 $38,760 $45,700 Pacific 31 $42,650 $37,360 $43,560 $46,680 $55,050 By number of 1 0 full-time employees 2-4 2 * * * * * 5-9 19 $36,080 $32,280 $35,360 $41,090 $43,200 10-49 119 $35,910 $30,520 $33,810 $39,250 $47,250 50-99 73 $37,360 $32,520 $36,550 $41,380 $45,700 100 or more 101 $38,770 $34,870 $38,190 $42,620 $45,730 By number of 1-2 0 services offered 3-4 1 * * * * * 5-6 0 7-8 1 * * * * * 9-10 10 $35,130 $30,160 $34,120 $39,730 $43,980 11-12 22 $35,810 $31,500 $35,360 $43,040 $45,250 13-20 279 $37,680 $32,630 $36,610 $41,380 $46,170 By amount of $500,000 to $2M 0 loans outstanding $2M to $5M 1 * * * * * $5M to $20M 28 $34,570 $30,040 $33,820 $39,760 $43,250 $20M to $50M 51 $36,200 $30,560 $33,750 $38,670 $47,470 $50M to $100M 54 $35,990 $32,820 $35,320 $39,440 $45,120 $100M to $200M 59 $36,230 $32,210 $35,120 $39,060 $45,290 $200M or more 120 $39,210 $35,310 $38,660 $42,860 $47,790 By number of members 1-999 0 1,000-1,999 2 * * * * * 2,000-4,999 31 $35,500 $30,100 $34,100 $40,500 $43,970 5,000-9,999 55 $33,990 $30,690 $33,170 $38,050 $41,880 10,000-19,999 68 $37,550 $32,210 $34,770 $41,870 $48,930 20,000-39,999 62 $36,700 $33,980 $36,360 $39,490 $43,760 40,000-49,999 16 $36,640 $30,550 $36,820 $42,860 $44,230 50,000-59,999 13 $41,520 $35,850 $40,560 $42,040 $55,100 60,000 or more 67 $39,090 $35,120 $38,500 $43,000 $47,790 Number of branch offices 1 36 $37,280 $33,340 $36,080 $40,860 $44,400 2 38 $35,070 $31,220 $33,510 $38,780 $45,400 3 39 $36,130 $31,500 $34,410 $41,500 $45,710 4 25 $34,030 $31,180 $33,980 $36,490 $40,710 5 or more 174 $38,500 $34,410 $37,570 $41,520 $47,790 * Insufficient data NOTE: Total compensation mean and percentile calculations include zeroes ($0) for the incentive/bonus part of the calculation, if the position did not receive an incentive/bonus payment - this reflects the fact that not all employees in a given position received such payments. 478 CUNA STAFF SALARY REPORT

Table 80-4 Salary Ranges Accounting Clerk mean mean mean N minimum midpoint maximum Overall 212 $29,400 $36,790 $44,170 By credit union asset size $1M to $2M 0 $2M to $5M 0 $5M to $10M 0 $10M to $20M 0 $20M to $50M 12 $29,640 $34,630 $39,620 $50M to $100M 26 $27,260 $33,220 $39,170 $100M to $200M 46 $28,730 $35,140 $41,550 $200M to $500M 51 $28,580 $36,780 $44,970 $500M to $1B 39 $30,470 $39,170 $47,860 $1B to $3B 31 $31,630 $39,860 $48,080 $3B or more 7 $34,950 $44,580 $54,200 * Insufficient data NOTE: Limited to credit unions with established minimums and maximums for the position. CUNA STAFF SALARY REPORT 479

Accounting & Finance ACCOUNTING CLERK Reports to: Accounting Manager/Supervisor Position Purpose: Follow detailed and standardized procedures in performing routine accounting clerical operations. Perform a variety of support duties related to the accounting function within the credit union. Job Responsibilities Perform a variety of activities to assist the manager in maintaining the financial, statistical, and accounting records of the credit union. Enter data into accounting systems and generate reports on a daily basis. Prepare various financial, regulatory, and special reports on a weekly, monthly, and quarterly basis as requested by management. On a daily basis, verify and balance teller sheets from all locations. Total checks and prepare deposit slips for daily bank deposit. Verify that checks received from members have restricted endorsement. Run tapes of check vouchers, receipts, and offline items. Assist share draft department in encoding errors, late returns, and other problems. Batch checks in numerical order, indicating missing stubs. Journalize all necessary transactions and make sure everything is in balance. Review and enter employee expenses into the general ledger. Post some general ledger entries, and proof totals with the general ledger system. File and store general ledger journals daily. Prepare accounts payable checks after receiving proper authorization. Maintain FED Line by wiring money to/from Federal Reserve, verifying outgoing wires, daily roll over, and reconciling Federal Reserve Account. Wire money for purchase of mortgages. Reconcile MasterCard statements and share draft statements. Deposit mortgage checks from the settlement companies. Maintain working knowledge of various account software programs. 480 CUNA STAFF SALARY REPORT

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