PERFORMANCE REPORT 2012
EXECUTIVE SUMMARY This report shares the Institute s performance results for 2012 and the deepening focus on our outcomes, the identification of our position of strength and areas we strive to continue to improve to meet the needs of our key partners, customers, the NSW Government priorities and our own strategic positioning. As the largest provider of vocational education and training in the Riverina-Murray region, our focus is to build the skills, qualifications and employability of people within our footprint and beyond, offering programs from certificate through to advanced diploma level. Across the range of our courses, our Business Lines of Production, Community Services, Health and Vocational Access and Business, Arts and Service Industries deliver 27 specialist trades and overall, nearly 400 programs in total. Our extensive experience, our understanding of the regional context and our strong commercial track record ensures our customers can have confidence in our ability to respond to their unique needs. This expertise has enabled the Institute to extend its business nationally, delivering programs in the Northern Territory, Queensland, Victoria, Western Australia and the ACT. Riverina Institute is an Institute which embraces change. It is a place where knowledge and imagination combine to create a unique learning environment. It is said that while we can t predict the future, we can help to create it and at Riverina Institute we are determined to shape the future of vocational education and training. Our values are Customer First, Integrity, Innovation, Courage and Passion. Our teachers understand and embrace these values; values they bring to all training to make a better experience for our students. It means we deliver our courses in ways that meet our students needs online, in person, in the workplace and with the support they need to succeed. It means developing in people the skills employers want the underpinning knowledge, employability skills and communicative abilities backed by qualifications that are recognised the world over. It means being relevant to the industries we serve and the communities we are part of, while helping to shape the kind of world we aspire to live in. Our greatest strength is our connection to communities and the industries that sustain and drive growth within those communities. Through this close connection to community and to industry, our training inspires regional prosperity and in partnership we are growing nationally. Training at Riverina Institute is about the pursuit of knowledge, the acquisition of industry skills and developing an understanding that the only limits are those of our imagination. Our 2012 2017 Strategic Plan, together with our vision, purpose and values, ensures we remain focused on the needs of our customers and our promise to contribute to the aspirations of regional Australia. Kerry Penton Institute Director TAFE NSW RIVERINA INSTITUTE 1
Introduction This report presents Riverina Institute s performance against key measures and targets and reflects the Institute s whole of Government commitments, obligations under the Institute s annual Performance Agreement with TAFE NSW, national benchmarking undertaken by the National Centre for Vocational Education Research (NCVER) and Riverina Institute s Strategic Plan 2012 2017. The Institute s Strategic Plan, developed during 2011, is the enabler for Riverina Institute to meet its strategic and regional priorities and to manage and grow commercial business. The 2012 2017 Strategic Plan identifies the outcomes that Riverina Institute needs to achieve to be successful as it enters a new vocational education and training (VET) funding environment. This plan includes new performance measures that Riverina Institute has identified as being important drivers for future success. A number of these measures require data sets that the Institute has not previously collected and as a result systems to collect and report on some measures are still being developed as part of the first phase of the new Strategic Plan. The annual Performance Agreement with TAFE NSW enables the Institute to contribute to the overall TAFE NSW targets as they relate to the TAFE NSW Strategic Plan 2011 2013, NSW State priorities and outcomes from other funding sources, including the Commonwealth Government. The Performance Agreement is benchmarked across all TAFE NSW Institutes and provides an opportunity to identify the Institute s relative strengths and weaknesses in relation to statewide performance. The National Centre for Vocational Education Research (NCVER) undertakes surveys of graduate students from across the VET sector. The surveys are focused on student outcomes and satisfaction and is essential information for the Institute as it provides a true picture of employment and further study outcomes following training, as well as what students thought about their training. In an increasingly competitive training market Riverina Institute has embarked on an ambitious plan to reinvent the organisation to position the Institute strongly for the opportunities presented by the NSW Government s Smart and Skilled VET reforms. TAFE NSW RIVERINA INSTITUTE 3
Overview of THE INSTITUTE s performance Overall satisfaction expressed by students and employers about services remained high at 92% and 94% respectively. In 2012, 21% of all delivery was employment based and 26% was flexible, by distance or online. 81% of students indicated that they received at least one job related benefit from their studies. 93% of graduates were employed or in further study after undertaking training with Riverina Institute. 21% were employed at a higher skill level after their training. Institute staff have worked hard to understand and meet students and employers needs and these results reflect that dedicated work. The Institute continues to build the socio-economic and cultural capacity of the Riverina-Murray communities. It has maintained a solid growth platform with over 34,000 enrolments in 2012. The Institute recorded significant Aboriginal participation rates of 8%, and an expansion of student enrolments from other Australian states to 8%. The Institute has a specific priority of increasing enrolments of higher level qualifications. Enrolments have increased in Certificate III and above qualifications from 24% in 2007 to 33% in 2012. Enrolments in Diploma level and above grew from 2% in 2007 to 5% in 2012. The overall completion rates in modules or units of competence of 80% and the percentage of completions to enrolments at Certificate III and above increased from 14% in 2007 to 33% in 2012. This underpins the key purpose in building the skills, qualifications and employability of people in regional Australia. Whilst the overall commercial performance has remained strong in 2012, the loss of a major contract with Defence will require a shift in future commercial positioning. This adjustment will be offset by a broader commercial strategy which is focused on the diversification of the commercial base, the development of signature programs and a national growth strategy. The 2012 2017 Strategic Plan, together with a clear vision, purpose and values, ensures the Institute remains focused on the needs of customers and delivers a promise to contribute to the aspirations of regional Australia. It will guide future performance, reflecting the deepening of a partnership approach which is the centrepiece of the Institute s key value Customer First. Strategic Plan 2012 2017 To achieve the vision for 2012 2017 and beyond, Riverina Institute has developed a plan through extensive and comprehensive consultation processes involving over 4 950 staff, past and present students, as well as industry and business sectors both within our 154,000 square kilometre Riverina-Murray footprint and nationally. PERFORMANCE REPORT 2012 Key objectives of this plan include leading the development of workforce skills and qualifications in regional communities, streamlining services, products and delivery models, maximising skills, qualifications and employability for people across regional communities and to support Riverina Institute staff in developing leadership capability.
Strategic Priority Objective Performance towards five year plan Our Approach Increase employer satisfaction by 2%. [2009 base: 93%] 2011 result 94% (1% increase). Increase graduate satisfaction by 2%. [2009 base: 92.7%] 2011 result 87.7%* (5% decrease). Increase proportion of graduates employed or in further study by 2%. [2009 base: 85.6%] 2011 result 83.6%* (2% decrease). Increase revenue by 50%. [2010/11 base: $32.367M] Our Service 2011/12 = $31.24M (4% decrease). (Source: NSW TAFE Commission Application of Net Revenue June 2012) Increase gross margin every year. [2010/11 base: $5.184M] 2011/12 = $4.945M (5% decrease). Increase income from funding bodies by 30%. A project to determine the 2012 baseline for the number of funding bodies and income target for each will commence in 2013. Increase all funds training hours by 10%. [2009 base: 5,712,575] 5,913,217 (4% increase). Increase enrolment in key specialised program areas. In 2012 the Institute commenced a Key Enabling Project to identify a list of Signature Programs which will conclude in 2013 with annual updates to follow. Review our products and service mix based on an agreed review framework. [20% reduction in the number of courses from 2009 base] In 2012 courses available for enrolment were reduced from 576 to 379 a 34% reduction. Teaching delivery costs ($ASH) benchmark favourably against other regional Institutes. [2009 base: $9.41/ASH] Analysis for 2012 has not yet been undertaken. (Source: NSW TAFE Commission Application of Net Revenue June 2012) In 2013 the 2nd phase to streamline qualifications on scope will continue and be embedded into future course planning processes. 2011 review undertaken in 2012 showed RI $/ASH $10.35. Regional Institutes $9.54. (Source: 2011 Final RAM Database) Increase flexible and online delivery by 50%. [base 10.62% established from 2012] 10.67% of total delivery (0.02% increase). Increase workplace delivery by 50%. [base 13.54% established from 2012] 13.54% excluding NATCOE (constant). Increase course completions for Certificate III level and above by 10%. [2009 base: 32%] 31% (1% decrease). Implementation of a Customer Relationship Management system. A Customer Relationship Management system is scheduled to be implemented in 2013. * Base reviewed in 2012 as NCVER changed the methodology for counting graduates in the annual Student Outcomes Survey which resulted in data being recast. TAFE NSW RIVERINA INSTITUTE 5
Strategic Priority Objective Performance towards five year plan Our Resources Annual staff survey indicates significant improvement in management capability, performance management and extent to which values are lived. The next staff survey will be implemented in 2013 and then conducted annually. Significantly increase percentage of teaching staff with higher than a Certificate IV educational and technical qualification. Preliminary reports show that there are 933 qualifications above the Associate Diploma level held by 900 teaching staff. Significantly decrease non-teaching to teaching staff cost ratios each year. [2009 base: 0.52:1] 2012 = 0.58% or 0.58:1. Business plan targets and individual KPIs cascade from the Strategic Plan. In 2012 we implemented a new Performance Management Scheme for all members of the Senior Leadership Team, which ensures clear accountabilities of the Institute performance targets and strategic priorities. (Source: June 2012 Riverina NCOS Report) A Key Enabling Project to align Institute planning processes is scheduled to be implemented in 2013. Our Partnerships Significantly increase asset performance and utilisation every year. A project to determine the performance measures for assets will commence in 2013. Return on investment of partnerships is measured year on year. Measurement will commence in 2013 as a phase two project for the Business, Community and Partnerships team. Deliver at least one higher education degree qualification by 2017. Higher Education Strategic Plan developed, and progress reports presented to Senior Leadership Team. All Diploma courses will have a documented and marketed pathway to an identified higher education provider by 2013. All Diploma pathways to be finalised in 2013. 2012 Performance Agreement Riverina Institute is required to support TAFE NSW meet NSW Government determined benchmarks including the priorities set under NSW 2021 A Plan to Make NSW Number One and any Commonwealth funding obligations. The 6 Agreement determines that Riverina Institute must also meets industry demand and community need and is based on research and advice from key stakeholders including Industry Skills Councils. PERFORMANCE REPORT 2012 In 2012 Riverina Institute exceeded its core ASH target and improved course completions for higher level Diploma qualifications by 15%. 15-24 year old Aboriginal course completions at Certificate II level and above exceeded the target by 36%. Apprenticeship commencements did not meet anticipated target (a statewide trend) however Riverina Institute maintained share of the TAFE NSW apprenticeship market. Completion levels for apprentices exceeded expected target by 16%.
2012 Key Performance Measures Riverina Riverina Institute Institute Performance Target Final % TAFE NSW of target PERFORMANCE Achieved Core Institute Actual Student Hours target 3,550,844 3,522,944 100.79% 88,955,857 All funds course enrolments 34,124 35,716 95.54% 579,719 Course enrolments at AQF Certificate III and above Growth target 11,350 11,437 99.24 % 296,503 Course completions at AQF Certificate III and above Growth target 3,503 3,612 96.98% 86,526 Course enrolments at Diploma and above Growth target 1,641 1,649 99.51% 75,650 Course completions at Diploma and above Growth target 515 447 115.21% 17,712 Course completions at AQF Certificate II and above for 15-24 year olds Growth target Unit/module completion rates for all students 1,873 82.15% 1,940 86.04% 96.55% 95% 41,857 77.80% Aboriginal student course enrolments at AQF Certificate III and above Growth target 741 680 108.97% 12,845 Course completions at AQF Certificate II and above for Aboriginal students 15-24 year olds Growth target Unit/module completion rates for Aboriginal students 128 74.03% 94 76.30% 136.17% 97% 1,838 67.28% Apprenticeships Commencements Completions 865 590 1,142 508 76% 116.14% 16,558 10,502 Students engaged in green skills training 11.44% 9.89% 116% 13.46% ASH achieved through RPL % 4.61% 3.56% 129% 6.43% ASH achieved through workplace/ employment based delivery 21.37% 23.82% 90% 16.62% NCVER TAFE NSW graduates satisfied with overall quality of all TAFE training 91.7% 93.05% 99% 90.1% NCVER TAFE NSW graduates employed after training 83.6% 81.4% 103% 73.7% TAFE NSW RIVERINA INSTITUTE 7
In 2012 Riverina Institute delivered the following training hours and enrolments 2012 enrolments by campus Young (1,350) 34,124 enrolments in... Transport (1,441) West Wyalong (833) Community Services, Health, Sport and Recreation (4,677) Wagga Wagga (7,548) Vocational Access (6,776) Tumut (2,483) Temora (780) Primary Industries Centre (722) National Environment Centre (1,658) NATCOE (Commercial-in-confidence) Tourism and Hospitality, Hair and Beauty, Arts and IT (3,864) Narrandera (975) Leeton (2,109) Lake Cargelligo (179) Junee (Commercial-in-confidence) Business (3,479) Mining, Building, Civil Construction and Civil Engineering (2,709) Griffith (2,995) Finley (578) Automotive and Engineering (3,551) Deniliquin (2,148) Corowa (261) Cootamundra (1,317) Coomealla (497) Albury (4,668) 8 PERFORMANCE REPORT 2012 Environment, Forestry and Primary Industries (4,335) Selected Studies (3,292)
2012 actual student training hours in... Transport (529,226) Community Services, Health, Sport and Recreation (919,761) Vocational Access (971,131) Tourism and Hospitality, Hair and Beauty, Arts and IT (731,087) Business (698,296) Mining, Building, Civil Construction and Civil Engineering (475,755) Automotive and Engineering (751,336) Environment, Forestry and Primary Industries (654,343) Selected Studies (182,282) TAFE NSW RIVERINA INSTITUTE 9
National Centre for Vocational Education Research Graduate Destination Survey Outcomes In 2012 NCVER published a 2011 national survey of VET graduates. The following comparative measurements are the key findings where Riverina Institute significantly exceeded the performance of TAFE NSW and All VET Australia: Riverina Institute % TAFE NSW % All VET Australia % Employed after training 83.6 73.7 77.5 Employed or enrolled in further study 92.6 87.7 88.0 Enrolled in further study 42.7 40.6 36.1 Reason for study employment related 86.3 81.1 83.0 Satisfied with teaching 94.7 91.4 91.5 Satisfied with assessment 94.9 90.4 90.2 Satisfied with the overall quality of training 91.7 90.1 89.4 86 83 84.8 Received at least one job related benefit 80.7 75 75.5 Employed at a higher skill level after training 20.7 19 18.8 Improved employment status after training 68.8 58.3 62.4 Key Finding Achieved or partly achieved main reason for training 10 PERFORMANCE REPORT 2012
Financial Performance 2012 2011 2010 $000 $000 $000 Sale of Goods and Services 26,016 25,599 29,168 Commonwealth Grants and Contributions 3,753 5,630 5,571 Other Revenue 1,575 1,423 1,326 Total Revenue 31,344 32,652 36,065 78,289 78,804 73,656 Utilities 1,762 1,839 1,460 Maintenance 1,646 2,573 3,124 Other 11,250 13,933 15,332 Total Non-employee Related 14,658 18,345 19,916 Total Expenditure 92,947 97,149 93,572 Disabilities 272 184 292 Aboriginal Education 488 485 580 Outreach 149 1 204 8 46 43 2,787 2,543 2,426 63 35 61 3,767 3,294 3,605 REVENUE EXPENDITURE Employee Related Expenditure Other Expenditure INSTITUTE EXPENDITURE ON TARGETED DELIVERY PROGRAMS Juvenile Justice and Youth at Risk TAFE Delivered VET in Schools Corrective Services Total Institute budgeting is financial year based resulting in calendar year timing differences. The financial data presented here on an accrual basis is extracted from the Institute's books and are not audited. They are intended to provide a summary of information on specific items and are not meant to be "General Purpose Financial Statements". 2012 2011 2010 2009 $000 $000 $000 $000 Commercial Revenue 29769 31,228 34,739 28,693 % increase from 2009 4% 9% 21% TAFE NSW RIVERINA INSTITUTE 11
Capital Developments Wagga Wagga Stage 9 valued at $7.84m was officially opened on 26 July 2012 with NSW and Commonwealth Government support. The new facility accommodates Fitting and Machining in the Wagga Wagga East precinct and Block C houses a revamped Health Services Centre as well as an Art and Design area inclusive of a new gallery. Both industry and student feedback has been very positive. Contracts for construction of Albury Campus Connected Learning Common (CLC) valued at $8.0m were finalised in December 2012 to provide a new learning space replacing the current Campus Library and providing refurbished Information and Communication Technology and teaching and learning facilities. In addition, the new project will house a multigenerator facility and solar compound to highlight the sustainability aspects of emerging delivery. Under the Education Investment Fund (EIF) a proposal to further develop the Centre for Inland 12 Engineering at Leeton Campus was submitted in 2012 and is still under consideration by the Department of Education, Employment and Workplace Relations. A Major Works proposal for Young Campus was submitted in 2012 with a focus on enhancing trade training delivery at the Campus in Metal Fabrication and Welding and Electrotechnology. Additionally, Children s Services, Hair and Beauty and Health and Aged Care facilities will be developed to provide a substantial increase in the level of delivery at Young Campus. In the area of Minor Works, Griffith Campus Hair and Beauty and the Administration upgrade valued at $500,000 was completed with Disabilities Access to the Administration area also being improved. At the Primary Industries Centre work valued at $590,000 commenced on a new Commercial Delivery Unit and the upgrading of Student Amenities, as well as a Greenhouse refurbishment and Igloo. At Wagga Wagga Campus Hair and Beauty upgrading work valued at $500,000 commenced in PERFORMANCE REPORT 2012 December 2012 and at Lake Cargelligo Campus a Trade Training Centre construction facility for dual use with Lake Cargelligo Central School valued at $500,000 was constructed as part of the development of an educational precinct. Sustainability In 2012 Riverina Institute invested in a Quad Gen system valued at $250,000, utilising the very latest in green technology. The flagship energy and water efficiency project was completed at Wagga Wagga Campus recently. This leading energy and water efficiency technology will deliver substantial electricity savings and reduce our carbon footprint as well as improving the air conditioning of the main library with the upgrade of the existing air conditioning plant, and ultimately generate water to be used on the grounds of the Campus. Campus Lighting Project Lighting upgrades across the Institute valued at $424,000 involved fitting more energy efficient light emitting diode (LED) technology at Albury and Wagga Wagga Campuses and the Primary Industries Centre. Year of Learning for Sustainability 2012 The Institute was successful in winning the Award of Excellence for Energy Efficiency and Carbon Reduction Projects at the NSW Education and Communities Learning for Sustainability Awards. Sustainability Advantage Program: Silver Recognition The Institute achieved Silver Level accreditation in 2012 under the Sustainability Advantage Program which recognises organisations that demonstrate significant environmental achievements. The program is supported by the NSW Office of Environment and Heritage. Australian Business Awards 2012 Riverina Institute was awarded the Australian Business Award for Environmental Sustainability, recognising organisations that demonstrate leadership and commitment to the enhancement, preservation and protection of the environment.
Technology During 2012 Information Technology Services staff completed a number of major projects valued at $484,515 including the rollout and deployment of Windows 7 and Microsoft Office 2010 to the whole of the Institute Computer fleet in excess of 3,000 devices; the continuing hardware replacement program to ensure all hardware is capable of running the latest operating system and educational programs; an upgraded wireless network management core and software to ensure the Institute is capable of utilising TAFE Virtual Services in 2013. The Institute also undertook an upgrading of the Server Virtual Environment to cater for enhanced delivery of educational programs and to extend our e-form capability. In addition, through the Reflections and Repositioning project, a review was undertaken into the Information Technology services required by the Institute moving forward under Smart and Skilled. This involved extensive consultation within and external to the Institute. The result has been to realign the services, creating a separate team to provide support to the TAFE Institute rather than an integrated support model for both TAFE and Schools. The phased approach involves the establishment of additional resources in operational support and a formal Institute service desk, which will be implemented in 2013. Capability Development The Institute invested $340,136 in the provision of professional development and learning activities for our staff. Major activities included: Head Teacher forums Staff Induction 2012 VET DRIVERS Head Teacher leadership program Educational Leadership Program with the Chair Academy in conjunction with Victoria University Graduate Teacher Training in conjunction with La Trobe and Charles Sturt Universities Certificate IV in Training Assessment and Education upgrades for teaching staff Completion of Phase One of the Reflections and Repositioning project Workplace Health and Safety programs including Chemwatch, Forklift and Crane Refresher training and First Aid Leadership training through the Nous Group with all senior managers Hundreds of staff were engaged through CATs (Capability Assessment Tools) including VETCAT, ADMINCAT and CURCAT, receiving valuable insights into their skills, strengths and training needs. ACTIVITIES ATTENDEES HOURS EXPENDITURE TOTAL Corporate and Systems / Computer Training 58 355 237.9 $12,862 Equity Issues 17 19 153.5 $5,701 Industry and Technical Update 181 321 3,287 $70,624 Initial Teacher Training 7 48 195 $5,200 Legislative / Mandated Requirements and WHS 46 174 334.3 $29,902 Management and Leadership 21 107 640 $70,962 Organisation and Business Development 76 447 670.5 $50,089 Teaching, Learning and Assessment 74 363 2146 $94,832 485 1834 8664 $340,136 TOTALS TAFE NSW RIVERINA INSTITUTE 13
TAFE NSW Riverina Institute Directorate Cnr Coleman and Macleay Streets (PO Box 2231) Wagga Wagga, NSW 2650 P 02 6938 1444 F 02 6938 1484 www.rit.tafensw.edu.au