Page 1 2.1 STATION EMERGENCY CENTRE S DETAILS Area / Location 2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 2.1.7 2.1.8 2.1.9 2.1.10 Station Emergency Coordination Room (Airport) Town Emergency Coordination Room Survivor Reception (Airside) Survivor Reception (Landside / Hotel) Passenger Reconciliation Crew Reception (Airside) Crew Reception (Land Station / Hotel) Relatives & Meeters Family Assistance Volunteers Reporting Area Station Manager Conference Room Conference Room Town Office O: +96.8.24792471 Arrival Lounge Hotel Al Madinah Holiday O: +96.8.24529700 Hotel Golden Tulip O: +96.8.24510300 Normally earmarked by CAA Normally earmarked by CAA Hotel Station Manager Office At Seeb Airport. Normally earmarked by CAA Hotel Al Madinah Holiday +96.8.24792471 +96.8.24792468 +96.8.24792471 +96.8.92806228 +96.8.24792471 O: +96.8.24529700 Hotel Golden Tulip O: +96.8.24510300 PIA Office
Page 2 2.2 STATION EMERGENCY TEAM 2.2.1 Country Manager Shehzad Paracha 2.2.2 Station Manager 2.2.3 Engineering Manager / Representative 2.2.4 Pax Sales Manager N/A 2.2.5 Ticket Office Manager Syed Ali Asghar Zaidi Saeed Alam (Maintenance Manager) N/A 2.2.6 Finance Manager M. Waseem Khan C: +968.97900238 O: +96.8.24792471 F: +96.8.24792459 : mctuupk@piac.aero Address: P.O.Box.1335 Ruwi 112, C: +96.8.94770140 F: +96.8.24510078 : mctkkpk@piac.aero C: +96.8.92180846 O: +96.8.24519925 F: xxx : mctmmpk@piac.aero Address: P. O. Box 50, 111 Seeb Airport, C: xxx O: xxx F: xxx : xxx C: xxx O: +96.8.24792468 F: +96.8.24792459 : mcttopk@piac.aero Address: P. O. Box1335 Ruwi 112, C: +96.8.91232708 O: +96.8.24703238 F: +96.8.24792459 : mctabpk@piac.aero Address: P. O. Box 1335 Ruwi 112,
Page 3 2.2.7 2.2.8 Ground Handling Agent / Representative Person assign to inform / call everyone at station in case of emergency Duty Officer, Oman Air M. Waseem Khan (Main Person) Syed Ali Asghar Zaidi (Standby) C: +96.8.24519285 O: +96.8.24519369 F: xxx : xxx C: +96.8.91232708 O: +96.8.24703238 F: +96.8.24792459 : mctabpk@piac.aero Address: P. O. Box 1335 Ruwi 112, C: +96.8.94720140 F: +96.8.24510078 : mctkkpk@piac.aero 2.3. HELPING STATIONS 2.3.1 2.3.2 Helping / Nearest PIA Station-1 Helping / Nearest PIA Station-2 Dubai Sharjah O: +971.4.2287989 (Direct) +971.4.2220913 F: +971.4.2232070 : dxbuupk@piac.aero O: +971.4.2287989 +971.4.2220913 F: +971.4.2232070 : dxbgrpk@piac.aero 2.4 CIVIL AVIATION / AIRPORT AUTHORITIES 2.4.1 Civil Aviation Authority DGCAM O: +96.8.24519210 2.4.2 Emergency Operation Center Rescue Coordination O: +96.8.24334212 (EOC) 2.4.3 Airport Manager Airport Duty Manager O: +96.8.24519737 2.4.4 Air Traffic Control Civil Aviation O: +96.8. 24519551 2.4.5 Airport Fire & Rescue O: +96.8.24519222
Page 4 2.5 TRANSPORTATION /CAB SERVICES/COACH SERVICES/BUS SERVICES 2.5.1 Helicopters Police Aviation O: +96.8.24519574 2.6 HOSPITAL & MEDICAL DOCTORS / MORGUES 2.6.1 Hospitals Armed Forces Hospital O: +96.8.24331931 2.6.2 Medical Doctors Airport Clinic O: +96.8.24519400 2.6.3 Poison Control Armed Forces Hospital O: +96.8.24331931 2.6.4 Radiation Incident Responders N/A O: xxx 2.6.5 Chemical Incident Responders N/A O: xxx 2.6.6 Environmental US Environmental Agency Protection Agency O: +1.800.4248802 2.7 CIVIL ADMINISTRATION / ARMED FORCES 2.7.1 Local Administration Royal Oman Police, Airport Operations 2.7.2 Local Agencies O: +96.8.24560099 Police Emergency O: +96.8.9999 Gas O: +96.8. Electricity O: +96.8.24706408 Flight Enquiry O: +96.8.23291016 Railway Inquiry O: +96.8.24519999 +96.8.24519767 Telephone Inquiry O: +96.8.50001318 Civil Defence Fire Brigade O: +96.8.9999 Bomb Disposal 2.7.3 Airport Security Royal Oman Police O: +96.8.24560099 2.7.4 Armed Forces Assistance Royal Flight Operations O: +96.8.24519607
Page 5 2.8 EMBASSIES / AIRLINES Community Welfare 2.8.1 Embassies Attache, Embassy of Pakistan, 2.8.2 Airlines PIA MBD Office Reservations 2.8.3 Couriers & Cargo GSA Ruwi Office O: +96.8.24603343 F: + 96.8.24601206 O: +96.8.24792460-2 F : +96.8.24792463 O: +96.8.24830876 F: +96.8.24830877 2.9 LOCAL INFORMATION S. # Description Information 2.9.1 Local Time GMT + 0400 2.9.2 Temperatures JAN-MAR APR-JUN JUL-SEPT OCT-DEC 32 C 30 C 42 C 45 C 2.9.4 Clothing Required Normal Normal Normal Normal 2.9.4 Electrical Voltage 220 Watts 2.9.5 Electrical Plug Type 3 Pin 2.9.6 Visa Requirements Yes 2.9.7 2.9.8 Inoculation Requirements Banks / Financial Institutions (Those in business with PIA) 2.9.9 Banking Hours 0800-1300 hrs (Sat To Wed) 0800-1130 hrs (Thu) Fri closed
Page 6 2.10 Kenyon Contacts: US Headquarters 24hr Telephone Number: +1 281 872 6074 Fax:+1 281 872 6086 UK Office 24hr Telephone Number: +44 (0) 1344 316650 Fax:+44(0)1344 316699 AUS Office 24hr Telephone Number: +61 2 9006 1090 Fax:+61 2 9006 1010 Middle East Office 24hr Telephone Number: +961 1 964517 Fax+961 1 964501 Job Title Email Address US Office Robert Jensen President & Chief Executive Officer jensenr@kenyoninternational.com Jerry Novosad Senior Vice President novosadj@kenyoninternational.com Frank Ciaccio Vice President of Commercial Services ciacciof@kenyoninternational.com Carole Bearden Account Executive beardenc@kenyoninternational.com Debbie Moody Accounting Manager moodyd@kenyoninternational.com Janie Moreno Call Center Director morenoj@kenyoninternational.com Lois Danvir Disaster Human Services Manager danvirl@kenyoninternational.com Salvador Velasco Commercial Services Director velascos@kenyoninternational.com Mario Gomez Public Relations / Marketing Manager gomezm@kenyoninternational.com UK Office Jerry Allen Vice President of Business Development allenj@kenyoninternational.com Alan Puxley Business Development Director puxleya@kenyoninternational.com Robert Rowntree Operations & Repatriations Manager rowntreer@kenyoninternational.com Tom Garner Commercial Services Manager garnert@kenyoninternational.com Nick Haig Disaster Human Services Manager haign@kenyoninternational.com Diana Moseley Consultancy Program Developer moseleyd@kenyoninternational.com Tara Dadgostari Account Executive dadgostarit@kenyoninternational.com Jenny Green Consultancy Resource Manager greenj@kenyoninternational.com Deborah Richardson Accounts / Human Resources Manager richardsond@kenyoninternational.com AUS Office Mark Edwards Regional Vice President of Operations edwardsm@kenyoninternational.com Middle East Office Mazen Bekdash Regional Manager Middle East bekdashm@kenyoninternational.com Rola Arnaout Admin & Customer Support Specialist arnaoutr@kenyoninternational.com
Page 7 2.11. CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) KARACHI (Country/City +92.21) Capt. Naveed A. Aziz Director Safety & QA / Emergency Director Capt. Amir Aftab Chief Pilot Corporate Safety Sajid Qayyum Deputy General Manager ERP Muhammad Ali Safir Manager Family Assistance Khursheed Ahmed Khan Asstt. Manager Family Assistance Ayesha Ambreen Sr. ERP Officer Ghulam Abbas Bhutto Senior PHS Officer Emergency ning (ERP) Team C ell No +92.300.7774777 Tel Off +92.21.99044901, 99044019, 99044055, 99242344 Tel Home Xxx Fax No +92.21.99242290 Telex KHIOFPK director.safety@piac.aero khiofpk@piac.aero Cell No +92.345.8218986 Tel Off +92.21.99044484, 99046016, 34573718 Tel Home +92.21.35894767 Fax No +92.21.99242359 Telex KHIOFPK cp.safety@piac.aero pksafe@piac.aero Cell No +92.322.7423724 Tel Off +92.21.99044890, 99242232 Tel Home +92.21.34014614 Fax No +92.21.99242258-59 Telex KHIERPK erc@piac.aero, sajid.qayum@piac.aero Cell No +92.323.2327168, +92.333.3255670 Tel Off +92.21.99043803 Tel Home +92.300.3644844 Fax No +92.21.99242258 safir.ali@piac.aero Cell No +92.322.7423725 Tel Off +92.21.99044394 Tel Home +92.21.34400788 Fax No +92.21.99242258 khursheed.khan@piac.aero Cell No +92.324.2013392 Tel Off +92.21.99043797 Fax No +92.21.99242258 erp@piac.aero Cell No +92.331.2499435 Tel Home +92.21.34974614 Fax No +92.21.99242258 erc.facilities@piac.aero
Page 8 2.12. CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) KARACHI (+92.21) LOCATION TEL DIRECT FAX E-MAIL / SITA CHAIRMAN/SVP S INT COM / ERC Ext: 38 JTC INTER COM ERC Ext: 288 MEDIA ROOM / ERC 990-43481 MEDIA ROOM / ERC 99242108 99242260 EMERGENCY CALL CENTER / ERC 43808, 43807 99242229 For EMERGENCY CALL CENTER / ERC 43809, 43810 99242352 EMERGENCY CALL CENTER / ERC 43805, 43803 99242332 EMERGENCY CALL CENTER / ERC 43798, 43797 99242284 EMERGENCY CALL CENTER / ERC 43828, 43824 99242254 EMERGENCY CALL CENTER / ERC 43818, 43815 99242360 EMERGENCY CALL CENTER / ERC 43832, 43829 99242358 EMERGENCY CALL CENTER / ERC 43833, 43834 99242275 EMERGENCY CALL CENTER / ERC 43768 99242336 COMMUNICATIONS ROOM / ERC 990-44273 OPS ROOM / ERC 990-44049 99242232 OPS ROOM / ERC 990-43844 99242273 OPS ROOM / ERC 990-43817 99242278 OPS ROOM / ERC 99242107 OPS ROOM / ERC 99242261 OPS ROOM / ERC 99242253 Incoming Calls by PIA Field Team Members 99242258 (IG) 99242259 (OG) erc@piac.aero SITA: KHIERPK H.O Extension of ERC 44 ERC (44372)