Knowledge Management RCOCI experiences, lessons learned, best practices and the way forward presentation by Philip Yin & Jessie Hou with the Instruction of Prof. Wang Jianhua UNPAN-AP AP Editorial Department Regional Cooperation Office for City Informatization (RCOCI) Shanghai, Sep 25-27, 27, 2010
About RCOCI & UNPAN-AP Editorial Department Thematic Focus ICT Public Administration Human Resource Management Work Force Over 10 staff from: Public Sector - RCOCI Private Sector Shanghai Feten Culture Affairs Co. Academic Sector Shanghai Academy of Social Sciences RCOCI Shanghai, China Work Ethics 2000 Founded 2002 UNPAN-AP AP Editorial Department Founded 2003 Governance Asia-Pacific Watch and Asia-Pacific City Informatization Bulletin Created 2008 UNPAN-AP AP Workshop Celebrating 10,000 Document Inputs and Beyond 2009 Won UNPAN Special Award for Excellence on Knowledge Sharing Demand-driven driven Customer-oriented oriented Professional Chief Editor Wang Jianhua (left) of RCOCI Innovative Receiving Certificates from Ban Kim-Moon (right) Development 2
Knowledge Management News RCOCI s Contribution (Aug. 2008 ~ Aug. 2010) Documents RCOCI, 1642 (15%) RCOCI, 2506 UNPAN, 5266 Announcements RCOCI, 38 (10%) 50 45 40 35 30 25 20 15 10 5 0 10 TOP 50 (23% average) 14 12 14 11 12 7 7 13 10 Nov 2009 Dec Jan 2010 Feb Mar Apr May Jun Jul Aug 3
Request from UNPAN-NY In Contributing Further to UNPAN Network In Improving Knowledge Management Strengthen communication with associations and communities on ICTs and public administration Strengthen communication with governments in Asia/Pacific region Increase local characteristics Copyright issues Access to databases that charge Provide a personalized column for each site 4
Areas of Improvement for UNPAN 1. Further Clarification and Simplification of the Categorizing System How can I get it? Search for document 2011 China Budget Search for the key words Search by category one page after another Somewhat Complicated & Time Consuming 5
Areas of Improvement for UNPAN 2. List of the Category and the Related Papers of a Certain Document For Readers Convenience 6
Areas of Improvement for UNPAN 3. About Public Administration News Advantages Reflecting the timely changes & trends in public administration Being more professional Attracting more readers Suggestions For UNPAN s Development Recovery of PA News on the Home Page A Pilot Program for UNPAN-AP under the category Regions 7
Way Forward Proposed collaboration with UNPAN Strengthen Communication Study the changes and trends of the website Issue its new trends and changes to all the sites in time and enhance the efficient communications 8
Procedure 2: Capacity Building Way Forward Collecting Short-term plan Studying & Improving Editing What RCOCI will do? What RCOCI has done? 1 Cycle 2 Procedures 9 Innovation of working pattern 6 Modules 9 Exploration of work flow Feedback 9 Accumulation of knowledge on ICTs and public administration 9 Contribution to knowledge sharing around the world Continuous efforts on PA news and documents, including 2 featured products GAPW and APCIB Proofreading (preliminary & final) Improve efficiency and work flow Delivering Increase Chinese Content Summarize RCOCI s 10-year Developing Procedure Experience 1: 9 Data Publishing
Way Forward Long-term plan UNPAKS Future trends in public service RCOCI s thematic focus Preliminary exploration in emgkr Resources A global network of public administration and ICTs Embedded Facebook in UNPAN Enhance communications among institutes around the world Localization Promotion of collaboration between UNPAN and local agencies Translation of UNPAN publication into Chinese Lectures and seminars on knowledge sharing of PA and ICTs 10
The End Thank You 11