FEB MAR APR 201-02 201-03 201-04 n=113 n=119 n=89 PATIENT SATISFACTION REPORT HCAHPS 1 - Inpatient Adult Units APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5.3 2. 5.9 RATE HOSPITAL 0.9 5.1 10 20 22 Goal.3 5.4 3. RECOMMEND THE HOSPITAL.0.3 2 25 8.1.1 4.4 COMMUNICATION WITH NURSES 2.0 3.5 10 3 55.3.3 50.9 RESPONSIVENESS OF HOSPITAL STAFF 50.4 53. 2 42 82.5 9.2 8.1 COMMUNICATION WITH DOCTORS 9. 8.8 3 32.3 8.2 0.5 HOSPITAL ENVIRONMENT 1. 4.3 23 41 1.4 9. 0.9 Cleanliness of the Hospital Environment 2.4 0.0 5 33 1.1. 50.0 Quietness of the Hospital Environment 1.1 58. 54 49 3.9 8.8 8.9 PAIN MANAGEMENT 2.0 5.1 1 43 3.9 2.3 59. COMMUNICATION ABOUT MEDICATIONS 0.4 59.8 4 25 8 82.4 89.1 8.0 DISCHARGE INFORMATION 84. 85.9 22 31 54.5 53.9 59.0 CARE TRANSITIONS 49.2 49.3 28 30 2.0 82.0 1.0 CHECK ON YOU HOURLY DURING THE DAY n = 923 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
Note Topic Definition 1 HCAHPS Hospital Consumer Assessment of Healthcare Providers and Systems. A national, standardized, publicly reported survey of patients perspectives of hospital care. HCAHPS allows valid comparisons to be made across hospitals locally, regionally, and nationally. 2 Data Delay 3 Benchmarking 5 Baseline Domain Scores Data for HCAHPS reports lag weeks from report date to allow surveys to be returned. CMS does not count surveys returned > weeks from the patients discharge. The PG All Database percentile rank provides a comparison of performance relative to other participants in the Press Ganey database. The Baseline Period is a designated time span used to capture data against which the current period is compared. FY1 is comprised of the months July 2015 - June 201; is comprised of July 201 - end of month reported. Note there was a lapse in HCAHPS survey results from Press Ganey for discharges between October 2015 and February 201. Domain scores are calculated by summing the responses to two or three questions regarding each patient's experience. Hourly Rounding A custom question was added to the inpatient survey 11/201 asking if a member of the patient care team checked on the respondent hourly through the day. This is a percentage of those that responded "yes". * 12-month Sparkline graphs demonstrate monthly trend of % Top Box for the most recent 12-months. Breaks in the graph indicate a period of n=0.
FEB MAR APR 201-02 201-03 201-04 n=13 n=18 n=13 PATIENT SATISFACTION REPORT HCAHPS 1 for discharge unit: 3 Neuro APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5 84. 83.3.9 RATE HOSPITAL 58.5 4. 58 22 Goal 92.3.8 9.2 RECOMMEND THE HOSPITAL 4.. 53 84. 84.9 8.8 COMMUNICATION WITH NURSES 4.3 8.8 11 40 3 85.0 80.8 55.0 RESPONSIVENESS OF HOSPITAL STAFF 55.4 9.5 42 92.3 83.3 1. COMMUNICATION WITH DOCTORS 2. 82.0 5 5.9 5.0 53.8 HOSPITAL ENVIRONMENT 1.0 1.8 1.9 83.3.9 Cleanliness of the Hospital Environment 5.4 8. 58 4.9. 30.8 Quietness of the Hospital Environment. 4.9 4 2. 81.8 0.0 PAIN MANAGEMENT 0.0 9.4 3 40 43 1.4. 40.0 COMMUNICATION ABOUT MEDICATIONS.8 3.5 5 50 8 81.8 90.0 8.4 DISCHARGE INFORMATION 88.2 82.8 5 13 0. 5. 59.2 CARE TRANSITIONS 44. 52.1 11 45 92.0 100.0 5.0 Check on you hourly during the day n = 131 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
FEB MAR APR 201-02 201-03 201-04 n=14 n=12 n=13 PATIENT SATISFACTION REPORT HCAHPS 1 for discharge unit: 4 South Surgical APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5 5.1 2. 84. RATE HOSPITAL 0. 9.8 41 3 22 Goal 4.3 58.3 84. RECOMMEND THE HOSPITAL 3. 8.0 50 31 1.4 0.1 82.1 COMMUNICATION WITH NURSES 8. 0. 2 4 3 53.1 5.2 4.3 RESPONSIVENESS OF HOSPITAL STAFF 51.2 55.8 2 9 42 8.9 9.4 91.9 COMMUNICATION WITH DOCTORS 84.4.4 4 1 4.3 58.3 5.0 HOSPITAL ENVIRONMENT 5.8.5 11 53 1.4 58.3 83.3 Cleanliness of the Hospital Environment 50.0 9.8 1 32 5.1 58.3. Quietness of the Hospital Environment 5.5 3.2 0 3.1 55..8 PAIN MANAGEMENT 1.2 5.0 5 1 43 58.3 41. 5.1 COMMUNICATION ABOUT MEDICATIONS 5.4 5.9 11 11 8 85. 80.0 94.4 DISCHARGE INFORMATION 83.3 8.9 15 40 59.5 25.8 5.8 CARE TRANSITIONS 49.0 4.8 2 19 4.0 82.0 2.0 Check on you hourly during the day n = 9 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
FEB MAR APR 201-02 201-03 201-04 n=20 n=13 n=13 PATIENT SATISFACTION REPORT HCAHPS 1 for discharge unit: 4 West Ortho/Trauma APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5 50.0 83.3 30.8 RATE HOSPITAL 44. 54.8 1 3 22 Goal 55.0. 30.8 RECOMMEND THE HOSPITAL 48.2 50.4 1 2 1. 1.8 48. COMMUNICATION WITH NURSES 5.0 5.4 1 1 3 3. 52.2 22. RESPONSIVENESS OF HOSPITAL STAFF 3. 3.3 1 1 42 0.0.9 51.3 COMMUNICATION WITH DOCTORS 8.3.3 2 1 48. 0.3 2. HOSPITAL ENVIRONMENT 5.1 53.3 9 5 55.0.9 38.5 Cleanliness of the Hospital Environment 5.4 59.4 1 4 42.1 3. 1. Quietness of the Hospital Environment 5.9 4.2 42 13.5 0.8 45.8 PAIN MANAGEMENT 1.9 55. 1 43 48.1 1.1 43.8 COMMUNICATION ABOUT MEDICATIONS 50.4 50.2 2 1 8 84.4 94.4.3 DISCHARGE INFORMATION 88.2 8.1 5 33 41. 53.5 35. CARE TRANSITIONS 39.1 42.4 3 58.0 80.0 40.0 Check on you hourly during the day n = 128 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
FEB MAR APR 201-02 201-03 201-04 n=2 n=1 n=2 PATIENT SATISFACTION REPORT HCAHPS 1 for discharge unit: 5 BMT APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5 100.0 100.0 50.0 RATE HOSPITAL 4.3.5 1 22 Goal 100.0 100.0 100.0 RECOMMEND THE HOSPITAL 8. 82.4 1 84. 100.0 100.0 COMMUNICATION WITH NURSES 95.2 82.4 99 9 3 5.0 100.0 25.0 RESPONSIVENESS OF HOSPITAL STAFF 5.9 48.8 9 1 42 100.0 100.0 100.0 COMMUNICATION WITH DOCTORS 90.5 93.3 9 98 5.0 50.0 5.0 HOSPITAL ENVIRONMENT 4.4 53. 1 5 50.0 0.0 50.0 Cleanliness of the Hospital Environment 1.4 50.0 3 1 100.0 100.0 100.0 Quietness of the Hospital Environment 21.4 5.1 1 44 100.0 0.0 100.0 PAIN MANAGEMENT 81.8 3.1 9 8 43 100.0 0.0 100.0 COMMUNICATION ABOUT MEDICATIONS 8.2 8.5 99 8 100.0 50.0 100.0 DISCHARGE INFORMATION 100.0 91.2 99 84 50.0 100.0 100.0 CARE TRANSITIONS 3.4 0.0 92 83 100.0 0.0 100.0 Check on you hourly during the day n = 1 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
FEB MAR APR 201-02 201-03 201-04 n=8 n=1 n=3 PATIENT SATISFACTION REPORT HCAHPS 1 for discharge unit: 5 North Oncology APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5 2.5 2.5. RATE HOSPITAL 9.4 58.3 35 22 Goal 50.0 5.0. RECOMMEND THE HOSPITAL. 5.2 29 22 8. 4. 55. COMMUNICATION WITH NURSES.3.0 20 1 3 32.5. 33.3 RESPONSIVENESS OF HOSPITAL STAFF 49.4 50. 2 2 42 1.9 9.2 100.0 COMMUNICATION WITH DOCTORS 4.3. 8 25 8.8 53.1. HOSPITAL ENVIRONMENT 1.1 59.5 21 20 5.0 50.0 100.0 Cleanliness of the Hospital Environment 1.1 3.4 4 10 2.5 5.2 33.3 Quietness of the Hospital Environment 1.1 55. 54 38. 5. 50.0 PAIN MANAGEMENT 5.2 0.8 1 5 43 50.0 50.0 25.0 COMMUNICATION ABOUT MEDICATIONS.2 49.3 1 1 8 84.5 93.8 100.0 DISCHARGE INFORMATION 88.2 90.8 5 80 34.2 4. 44.4 CARE TRANSITIONS 51.4 48.5 39 2 2.0 3.0 33.0 Check on you hourly during the day n = 2 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
FEB MAR APR 201-02 201-03 201-04 n= n= n=4 PATIENT SATISFACTION REPORT HCAHPS 1 for discharge unit: 5 West Medicine APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5 5.1 5.1 5.0 RATE HOSPITAL 45.5 55.9 1 4 22 Goal 42.9 5.1 5.0 RECOMMEND THE HOSPITAL 1.8 54.2 14 5 1.4 52.4. COMMUNICATION WITH NURSES 1.4 3.8 1 1 3 14.3 29.2 3.5 RESPONSIVENESS OF HOSPITAL STAFF 35.5 3.4 1 1 42 85. 5.1 5.0 COMMUNICATION WITH DOCTORS.5.2 15 1 42.9 5.1 3.5 HOSPITAL ENVIRONMENT 5.4 59.8 9 21 5.1 5.1 50.0 Cleanliness of the Hospital Environment 55.9 0.3 1 5 28. 5.1 25.0 Quietness of the Hospital Environment 58.8 59.3 4 52 40.0 2.5. PAIN MANAGEMENT 44.8 49.2 1 1 43 40.0 41. 5.0 COMMUNICATION ABOUT MEDICATIONS 53.0 4.3 3 1 8 91. 5.1 100.0 DISCHARGE INFORMATION 81.0. 8 2 54.8 33.3 33.3 CARE TRANSITIONS 43. 35.4 9 1 1.0 5.0 100.0 Check on you hourly during the day n = 59 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
FEB MAR APR 201-02 201-03 201-04 n=1 n=1 n=13 PATIENT SATISFACTION REPORT HCAHPS 1 for discharge unit: North Telemetry APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5 81.2 5.0 83.3 RATE HOSPITAL 8.0 9.5 30 3 22 Goal 8.8 8.5. RECOMMEND THE HOSPITAL 2.0 0.8 44 40 89. 9.8 92.3 COMMUNICATION WITH NURSES 9.4 82.4 43 9 3 0.2 81.2 8.9 RESPONSIVENESS OF HOSPITAL STAFF 5.3 58.5 1 42.4 93.8 9.5 COMMUNICATION WITH DOCTORS 88.2 80.3 91 43 2.1 84.4 1.5 HOSPITAL ENVIRONMENT 5.0 2.5 9 33 80.0 8.5.9 Cleanliness of the Hospital Environment 2.0 1.1 5 38 4.3 81.2 4.2 Quietness of the Hospital Environment 52.0 53.8 22 33 80.0 8.4 95.0 PAIN MANAGEMENT 4. 4.2 12 4 43 0.8 88.9 1.1 COMMUNICATION ABOUT MEDICATIONS 0.8 1.9 2 38 8 84.4 91.3 91. DISCHARGE INFORMATION 8.9 8.8 53 39 43.5. 1.1 CARE TRANSITIONS 5.8 49. 9 31 81.0 93.0 90.0 Check on you hourly during the day n = 132 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
FEB MAR APR 201-02 201-03 201-04 n=2 n= n=8 PATIENT SATISFACTION REPORT HCAHPS 1 for discharge unit: North Transplant APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5 100.0 83.3 2.5 RATE HOSPITAL. 5. 24 3 22 Goal 100.0 83.3 2.5 RECOMMEND THE HOSPITAL 52.4 3.2 3 50 100.0 94.4 83.3 COMMUNICATION WITH NURSES 4. 3.8 12 11 3 100.0 0.0 92.9 RESPONSIVENESS OF HOSPITAL STAFF 0.8 58.3 19 15 42 100.0 100.0 91. COMMUNICATION WITH DOCTORS.5 84.1 21 1 5.0 91. 80.4 HOSPITAL ENVIRONMENT..9 49 91 100.0 100.0 5.0 Cleanliness of the Hospital Environment 1.4 83.3 3 8 50.0 83.3 85. Quietness of the Hospital Environment 1.9 2.5 5 89 100.0 100.0 1.4 PAIN MANAGEMENT 52.9 0.0 1 45 43 100.0 5.0 100.0 COMMUNICATION ABOUT MEDICATIONS 5.4 0.4 0 8 8 100.0 100.0 8.5 DISCHARGE INFORMATION 8.5 91.9 49 8.. 0.8 CARE TRANSITIONS 4.8 5.9 1 100.0 100.0 2.0 Check on you hourly during the day n = 42 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
PATIENT SATISFACTION REPORT HCAHPS 1 for discharge unit: Med (includes S & 5CAD) APRIL DATA - Final Report 2 FEB MAR APR 201-02 201-03 201-04 n=13 n=11 n=8 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5 9.2 2. 5.0 RATE HOSPITAL 5.1. 5 25 22 Goal.9 81.8 2.5 RECOMMEND THE HOSPITAL 9.0 0.5 33 39 89. 84.8 2.5 COMMUNICATION WITH NURSES.4. 1 23 3 1.8 2.5 50.0 RESPONSIVENESS OF HOSPITAL STAFF 38.0 50. 1 2 42 84. 8.2 8.3 COMMUNICATION WITH DOCTORS 2.9 9. 5 3 1.8 8.2 1.4 HOSPITAL ENVIRONMENT 58.1 0.5 11 0.9 2. 1.4 Cleanliness of the Hospital Environment 48.8.9 1 1. 3. 1.4 Quietness of the Hospital Environment.4 3.1 80.0 85.. PAIN MANAGEMENT 53.2 5. 1 18 43 8.8 0.0 0.8 COMMUNICATION ABOUT MEDICATIONS 9.2 4.3 81 5 8 80.8 90.0. DISCHARGE INFORMATION 0.4 83.5 1 15 84.2 2..1 CARE TRANSITIONS 4.5 58.9 20 80.0 89.0 1.0 Check on you hourly during the day n = 90 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
FEB MAR APR 201-02 201-03 201-04 n=5 n=9 n=4 PATIENT SATISFACTION REPORT HCAHPS 1 for discharge unit: Perinatal APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5 0.0. 5.0 RATE HOSPITAL. 53.3 24 2 22 Goal 0.0 100.0 5.0 RECOMMEND THE HOSPITAL 52.4 0.0 3 11 3.3 88.9 91. COMMUNICATION WITH NURSES 4. 4.8 12 15 3 80.0 88.2 83.3 RESPONSIVENESS OF HOSPITAL STAFF 0.8 8.0 19 1 42 100.0 88.9 100.0 COMMUNICATION WITH DOCTORS.5 84.3 21 3 90.0. 100.0 HOSPITAL ENVIRONMENT..3 49 52 100.0 55. 100.0 Cleanliness of the Hospital Environment 1.4 5.9 3 1 80.0.8 100.0 Quietness of the Hospital Environment 1.9. 5 90.0 1.1 83.3 PAIN MANAGEMENT 52.9 5.5 1 82 43 100.0 100.0 50.0 COMMUNICATION ABOUT MEDICATIONS 5.4 1. 0 90 8 80.0 100.0 5.0 DISCHARGE INFORMATION 8.5 88. 49 0 80.0 55. 83.3 CARE TRANSITIONS 4.8 5.2 1 2 80.0 8.0 100.0 Check on you hourly during the day n = 45 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
FEB MAR APR 201-02 201-03 201-04 n=4 n= n=3 PATIENT SATISFACTION REPORT HCAHPS 1 for discharge unit: 8 South Medicine APRIL DATA - Final Report 2 MONTHLY % Top Box FY % Top Box FY %ile Rank 3 12-month* % Top Box Trend FY1 5 FY1 5 5.0 1.4 0.0 RATE HOSPITAL 22.2 5.9 1 5 22 Goal 5.0 1.4 33.3 RECOMMEND THE HOSPITAL 33.3 2.0 1 15 5.0.2 11.1 COMMUNICATION WITH NURSES 59.3 4.1 1 1 3 1. 50.0 1. RESPONSIVENESS OF HOSPITAL STAFF.1 38.3 1 1 42 5.0 1.9 44.4 COMMUNICATION WITH DOCTORS 44.4 9.3 1 2 5.0 5.1 33.3 HOSPITAL ENVIRONMENT 1.1 3. 21 38 5.0 1.4. Cleanliness of the Hospital Environment 55. 8.4 1 3 5.0 42.9 0.0 Quietness of the Hospital Environment. 49.0 4 18 100.0 33.3 0.0 PAIN MANAGEMENT 8.3 4.3 1 1 43. 40.0 0.0 COMMUNICATION ABOUT MEDICATIONS 20.0 58.1 1 1 8 33.3 92.9 5.0 DISCHARGE INFORMATION 8.8 8.0 1 41 1.1 42.9 22.2 CARE TRANSITIONS 3. 45. 1 15 5.0 5.0 50.0 Check on you hourly during the day n = 51 Data Generated : /15/201 Discharge Date Range : 0/01/201 To 04/30/201 PG Benchmark Period : 02/01/201 To 04/30/201
% Top Box Responses BETTER 100 HCAHPS Overall Rating AU Health Adult Inpatient Units 12-month Trend with Comparison Years 90 80 0 0 3.2 0.9 5.1 59.5 0.5 50th %ile benchmark = 2% Top Box * 4.5 4.4 2.5 3.8 58.8 53.8.2.3 2. 5.9 50 40 30 20 10 0 FY15 (n=3) FY1 (n=458) (n=91) 201-05 (n=4) 201-0 (n=8) 201-0 (n=48) 201-08 (n=80) 201-09 (n=51) 201-10 (n=2) 201-11 (n=104) 201-12 (n=94) * benchmark based on 2Q15-1Q1 data published December 201 201-01 (n=122) 201-02 (n=113) 201-03 (n=11) 201-04 (n=88)
% Top Box Responses BETTER 100 HCAHPS Would Recommend AU Health Adult Inpatient Units 12-month Trend with Comparison Years 90 80 0 0..0.3 4.0 0.0 5.3.9 50th %ile benchmark = 2% Top Box * 4.5 0.0. 3.3 3.3.3 5.4 3. 50 40 30 20 10 0 FY15 (n=3) FY1 (n=458) (n=908) 201-05 (n=5) 201-0 (n=85) 201-0 (n=49) 201-08 (n=8) 201-09 (n=50) 201-10 (n=2) 201-11 (n=102) 201-12 (n=90) * benchmark based on 2Q15-1Q1 data published December 201 201-01 (n=120) 201-02 (n=113) 201-03 (n=118) 201-04 (n=88)
% Top Box Responses BETTER 100 HCAHPS Communication With Nurses AU Health Adult Inpatient Units 12-month Trend with Comparison Years 90 80 0 5.5 2.0 3.5 50th %ile benchmark = 80% Top Box * 2.8 1.3 1.2 1. 9. 9.3 9.0 1. 1.5 8.1.1 4.4 0 50 40 30 20 10 0 FY15 (n=38) FY1 (n=42) (n=923) 201-05 (n=5) 201-0 (n=8) 201-0 (n=50) 201-08 (n=80) 201-09 (n=51) 201-10 (n=2) 201-11 (n=105) 201-12 (n=93) * benchmark based on 2Q15-1Q1 data published December 201 201-01 (n=123) 201-02 (n=113) 201-03 (n=119) 201-04 (n=89)
% Top Box Responses BETTER 100 HCAHPS Responsiveness of Staff AU Health Adult Inpatient Units 12-month Trend with Comparison Years 90 80 0.3 0 50 55. 50.4 53. 50th %ile benchmark = 8% Top Box * 53.1 50.8 4.9 49.5 4.9 45.8 53.1 49.3 58.1 55.3 50.9 40 30 20 10 0 FY15 (n=582) FY1 (n=431) (n=842) 201-05 (n=9) 201-0 (n=82) 201-0 (n=4) 201-08 (n=2) 201-09 (n=49) 201-10 (n=54) 201-11 (n=9) * benchmark based on 2Q15-1Q1 data published December 201 201-12 (n=84) 201-01 (n=118) 201-02 (n=105) 201-03 (n=101) 201-04 (n=80)
% Top Box Responses BETTER 100 HCAHPS Communication With Doctors AU Health Adult Inpatient Units 12-month Trend with Comparison Years 90 80 0 81.8 9. 8.8 8.1 50th %ile benchmark = 81% Top Box * 3.1 8.0 0.3.8 5.3 8.2 80. 5. 82.5 9.2 8.1 0 50 40 30 20 10 0 FY15 (n=3) FY1 (n=42) (n=921) 201-05 (n=5) 201-0 (n=8) 201-0 (n=50) 201-08 (n=81) 201-09 (n=51) 201-10 (n=1) 201-11 (n=104) 201-12 (n=92) * benchmark based on 2Q15-1Q1 data published December 201 201-01 (n=123) 201-02 (n=113) 201-03 (n=119) 201-04 (n=89)
% Top Box Responses BETTER HCAHPS Cleanliness of Hospital AU Health Adult Inpatient Units 12-month Trend with Comparison Years 100 90 80 0 50th %ile benchmark = 3% Top Box * 8.4 4.3 0.0 1. 1. 1.4 4.5 4.0 2.0 1.1 1.4 9. 0.9 0 3. 2.4 50 40 30 20 10 0 FY15 (n=38) FY1 (n=45) (n=910) 201-05 (n=3) 201-0 (n=84) 201-0 (n=4) 201-08 (n=9) 201-09 (n=49) 201-10 (n=2) 201-11 (n=104) * benchmark based on 2Q15-1Q1 data published December 201 201-12 (n=93) 201-01 (n=121) 201-02 (n=112) 201-03 (n=119) 201-04 (n=8)
% Top Box Responses BETTER 100 HCAHPS Quietness of Hospital AU Health Adult Inpatient Units 12-month Trend with Comparison Years 90 80 0 0 50 5.8 1.1 58. 50th %ile benchmark = 2% Top Box * 58. 59.5 58.8 59.0 5.1 48.8 9.9 53.3 0.0 1.1. 50.0 40 30 20 10 0 FY15 (n=30) FY1 (n=458) (n=903) 201-05 (n=5) 201-0 (n=84) 201-0 (n=49) 201-08 (n=80) 201-09 (n=51) 201-10 (n=1) 201-11 (n=103) 201-12 (n=92) * benchmark based on 2Q15-1Q1 data published December 201 201-01 (n=120) 201-02 (n=108) 201-03 (n=11) 201-04 (n=84)
% Top Box Responses BETTER 100 HCAHPS Pain Management AU Health Adult Inpatient Units 12-month Trend with Comparison Years 90 80 0 0.8 0.4 5.1 50th %ile benchmark = 1% Top Box * 2.4 2.9 1. 58. 54.9 55. 5. 5.8 5.5 3.9 8.8 8.9 50 40 30 20 10 0 FY15 (n=501) FY1 (n=33) (n=0) 201-05 (n=2) 201-0 (n=8) 201-0 (n=39) 201-08 (n=2) 201-09 (n=3) 201-10 (n=43) 201-11 (n=90) 201-12 (n=) * benchmark based on 2Q15-1Q1 data published December 201 201-01 (n=9) 201-02 (n=88) 201-03 (n=92) 201-04 (n=5)
% Top Box Responses BETTER HCAHPS Communication About Medicine AU Health Adult Inpatient Units 12-month Trend with Comparison Years 100 90 80 0 0 3.8 1.1 59.8 50th %ile benchmark = 4% Top Box * 5.8 53.8 2.9 54.8 3.9 55. 1.1 5.8 0.3 3.9 2.3 59. 50 40 30 20 10 0 FY15 (n=39) FY1 (n=28) (n=58) 201-05 (n=41) 201-0 (n=2) 201-0 (n=32) 201-08 (n=4) 201-09 (n=3) 201-10 (n=40) 201-11 (n=) * benchmark based on 2Q15-1Q1 data published December 201 201-12 (n=48) 201-01 (n=9) 201-02 (n=0) 201-03 (n=) 201-04 (n=49)
% Top Box Responses BETTER HCAHPS Discharge Information AU Health Adult Inpatient Units 12-month Trend with Comparison Years 100 90 80 85.3 84. 85.9 84. 80.1 92.2 83.5 50th %ile benchmark = 8% Top Box * 9.0 9.0 88.4 8.8 8.1 82.4 89.1 8.0 0 0 50 40 30 20 10 0 FY15 (n=53) FY1 (n=411) (n=98) 201-05 (n=5) 201-0 (n=83) 201-0 (n=45) 201-08 (n=5) 201-09 (n=41) 201-10 (n=50) 201-11 (n=9) 201-12 (n=84) * benchmark based on 2Q15-1Q1 data published December 201 201-01 (n=108) 201-02 (n=103) 201-03 (n=102) 201-04 (n=5)
% Top Box Responses BETTER 100 HCAHPS Care Transition AU Adult Inpatient Units 12-month Trend with Comparison Years 90 80 0 0 50 50.4 49.2 49.3 42.1 49.8 50th %ile benchmark = 52% Top Box * 4.0 50. 45. 45.9 45.9 4.2 40. 54.5 53.9 59.0 40 30 20 10 0 FY15 (n=3) FY1 (n=43) (n=918) 201-05 (n=5) 201-0 (n=8) 201-0 (n=50) 201-08 (n=80) 201-09 (n=50) 201-10 (n=0) 201-11 (n=105) 201-12 (n=94) * benchmark based on 2Q15-1Q1 data published December 201 201-01 (n=123) 201-02 (n=112) 201-03 (n=118) 201-04 (n=88)