WELCOME TO EMPIRE A health plan that lives up to New York s tough standards and yours.

WELCOME TO EMPIRE A health plan that lives up to New York s tough standards and yours.

Maximize your Empire benefits Register at empireblue.com Download the Empire app Download the LiveHealth Online app How to find an in-network doctor Benefits of your ID card Getting medications Use your FREE preventive care! Earn up to $700 in gift cards and reimbursements Understanding ER alternatives Estimating costs 2

Getting started is easy! Register today on empireblue.com STEP 1: VISIT OUR SITE Go to www. empireblue.com on your computer or mobile device. STEP 2: REGISTER AS A USER Click Register Now and enter your member ID number (found on your ID card) STEP 4: ENTER YOUR EMAIL Enter your email address to receive important information and updates from Empire. STEP 5: GO PAPERLESS Choose Go Paperless for a greener option. STEP 3: SET A PASSWORD Pick something nobody will guess. 3

Once you re in: You get a big-picture view of your account 4

Download the Empire app You re on the go and so are we! Find a doctor Search for a doctor, specialist, urgent care or hospital close by. Get your ID card Share, fax, or email your ID card right from your smartphone. Check your claims Find out what your doctor billed, how much was paid and if you owe anything. Estimate your costs See what nearby doctors and facilities charge for a procedure. You can compare providers on cost and quality. View your medical benefits See your copays, deductibles, your percentage of the costs, and other important plan benefit information. Manage prescription benefits Check the cost of drugs, find a participating pharmacy, get refills, check order status, or switch to our home delivery program. Access your mobile Health Record View your Health Record and share with your doctors whenever you go. Empire Anywhere Download the Empire Anywhere app today! 5

LiveHealth Online Quick and easy access to a doctor, psychologist or therapist Now at a discount of 50% off or more on your copay or coinsurance There s always a doctor in the house. Interactions via video, chat or phone Accessibility anytime, anywhere with an internet connection No appointments or waiting rooms Avoids costly ER or urgent care center visits for non-serious conditions Psychologists/therapists also available appointments within 4 days Visit www.livehealthonline.com or download the mobile app to get started! Chat Audio Conference Video Conference Phone Clinical Data/Tools Payment 6

LiveHealth Online App Results Overwhelmingly positive results: 90%+ Patient Satisfaction I am very impressed and will continue to recommend this service to friends, family and co-workers. 85% Completely resolved medical issue I was able to get things taken care of in less than ten minutes. Up to 90% saved time I will definitely use it again. I saved at least three hours by not going in to the doctor and a ton of cash! www.livehealthonline.com 7

It s easy to find a doctor Online or from your phone Use our Find a Doctor tool to look for doctors, hospitals, pharmacies, labs and other health care providers in your Empire network. Avoid getting out-ofnetwork care if you can it will cost you more or your plan may not cover it all. Use your phone s GPS for directions to the doctor 8

Your member ID Card Your gateway to health Show your ID card wherever you get health care. Your card has important information for you and your doctor. Carry in your wallet, print online or view on your phone. Easily view, fax or email your ID cards all through your mobile device! 9

Pharmacy freedom! You are free to get your medications either through your local pharmacy or the home delivery pharmacy.* Either way you can save on up to a 30-day supply. All of our co-pay plans have a moneysaving discount for a 90-day supply of maintenance drugs purchased through the home delivery pharmacy. You'll pay only 2.5x the 30-day retail copay for a 90-day supply at the home delivery pharmacy, including drugs on tiers 2 and 3. *The home delivery pharmacy is owned and operated by our pharmacy benefits manager, Express Scripts. 10

Be sure to use your FREE preventive care Keep on top of your health by scheduling a preventive care visit! Preventive care (like checkups and screenings) is extremely important in keeping you healthy. It s more than just your yearly checkup. Preventive care is getting certain exams, tests and screenings throughout your life to make sure your body s working the way it should. This type of care helps your doctor find medical problems early and treat them before they become serious. Preventive Health Care Guidelines Here s what preventive care includes: Physical exams Screenings, like mammograms and colonoscopies Vaccinations, like flu shots Lab tests to check you cholesterol, sugar levels and more 11

Be rewarded for your healthy habits Empire offers you incentives to stay active and healthy. You can earn up to $700 per year! It s easy here are two examples of how it works: Preventive wellness exam and flu shot earn a $50 gift card for each! Get a preventive wellness exam and flu shot. Your doctor sends in claims for your exam and flu shot. These claims are processed. When both claims have been processed, we ll send you two letters with directions on how to collect your gift cards. Gym reimbursement get hundreds back in your pocket! Follow the instructions to select your gift cards online. Protecting your health can pay you up to $700 $400 Gym membership Up to $400 for employees and up to $200 for spouses $150 Online Wellness Toolkit Up to $150 in gift cards $50 Tobacco-free certification $50 gift card $100 Preventive wellness exam and flu shot $100 in gift cards Join a qualifying fitness center. Track your workouts a minimum of 50 visits every six months. Submit the required paperwork by email or mail. Your reimbursed your gym membership costs up to $400 a year. 12

Know your Emergency Room (ER) alternatives When it s not an emergency, but you need care now, your Empire plan may cover these options that can save you a lot of time and money. Selecting an in-network facility can save you money. Urgent Care Center: Doctors at these centers treat conditions that should be looked at right away, but aren t as severe as emergencies. Often, they can do X-rays, lab tests and stitches. Retail Health Clinic: This is a clinic staffed by health care experts who give basic health care services to walk-in patients. Most often it is in a major pharmacy or retail store. Walk-in doctor s office: This type of doctor s office doesn t require you to be an existing patient or have an appointment. It handles routine care and common illnesses. LiveHealth Online: Network doctors are available to see you 24/7 through a computer (with a webcam), a smartphone or mobile device. Just sign up at livehealthonline.com or on the free mobile app. Charges will be applied just like a regular doctor visit. 13

Get the best price and quality care Did you know different doctors and hospitals may charge different amounts for the same service? Know your costs before you get care Shop around using our Estimate Your Cost tool at empireblue.com or on the Empire mobile app to see costs based on your own benefits. Just search for the procedure you need and the tool will help guide you. You can also compare the quality of different procedures. For even quicker cost comparison, download and use the Empire mobile app. 14

Be a smart shopper It pays to compare. Hospital 1 Hospital 2 $3,000 $300 $25,000 $25,000 Procedures Bronchoscopy Chest CT scan Hip replacement Knee replacement $5,000 $1,000 $36,000 $37,000 Sample cost comparison* 15

Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., licensees of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. 16