South East Coast Ambulance Service Peter Radoux Senior Operations Manager
Who we are and what we do South East Coast Ambulance Service NHS Trust: Receives & responds to 999 calls from the public Responds to urgent calls from healthcare professionals e.g. GPs Provides non-emergency patient transport services in Surrey and Sussex Receives & responds to 111 calls from the public
Who we are and what we do We provide these services across the whole of the South East Coast region Kent, Surrey and Sussex and parts of North East Hampshire and Berkshire to a resident population of 4.5 million. Within the region we work with: 21 Clinical Commissioning Groups (CCGs) 12 acute hospital trusts 4 mental health and specialist trusts
Did you know? South East Coast Ambulance Service NHS Trust (SECAmb) was formed on 1 July 2006, following the merger of Kent, Surrey and Sussex ambulance trusts SECAmb became a Foundation Trust on 1 March 2011. As such you can become a member! SECAmb employs over 3,600 staff - around 87 per cent work with patients, either face to face or over the phone
Did you know? We deliver our services across an area of 3,600 square miles, from: One HQ and two Regional Offices Three 999 Call Centres Two 111 Contact Centres in Ashford & Dorking Five Make Ready Centres 46 Ambulance Stations 51 Ambulance Community Response Posts Two Hazardous Area Response Centres
Did you know? Every minute an emergency call is answered by one of SECAmb s three control rooms we answered & responded to more than 862,000 emergency and urgent calls last year (2013/14) Last year (2013/14) we undertook over 501,000 patient transport services (PTS) journeys We received & responded to more than 954,000 NHS 111 calls
SECAmb s vision Putting patients first, we will match international excellence through our culture of innovation. Our mission is to be the first contact for patients accessing urgent : or emergency care. We will provide patients with confidence that through our services they will either receive or be directed to the most appropriate care. We will provide high quality mobile healthcare and achieve excellent patient satisfaction levels and clinical outcomes within all of our services.
Who are our patients? We hear, see and treat a massively diverse range of patients every day Patients range from critically ill and injured to those who have less serious conditions, routine transport needs or require information or advice SECAmb CRITICALLY ILL Stroke Trauma Heart attacks Cardiac arrest ACUTE / URGENT Non-life threatening illness and injury Long-term condition NON-EMERGENCY TRANSPORT Patients who need support in attending routine healthcare appointments 111 SERVICE Patients who have a range of non-emergency clinical needs or need advice or support
Providing the right response Out of more than 862,000 999 calls received, we: Dealt with 75,560 as Hear and Treat calls providing clinical advice & direction over the phone Managed 226,734 calls as See and Treat calls treating patients at home = Better for patients, better for the system
Responding to our patients Those with an urgent or acute need IBIS Intelligence based information system
Responding to our patients Those with an urgent or acute need Access to urgent care is frustrated and complex, with a myriad of options: GP out of hours Walk-in centres Minor injury units NHS Direct/111 Community nurses A&E Coordinating access will improve care, patient experience and save money Ambulance Service is in a strong position to coordinate a single point of access
Responding to our patients Non-urgent transport (PTS) Won contracts (against private providers) in Sussex & Surrey Developing working relationship with Patient Transport Bureau Essential to maintain delivery of quality service within tight financial constraints of contract Providing a more responsive service extended hours New vehicles
Increasing Clinical Capability Critical Care Stroke, Trauma, Heart Attacks, Cardiac Arrest Spectrum of Need Urgent Care Minor Illness and Injury, Long Term Conditions, Patient Transport Services
Facing real challenges Increasing demand 20% increase over last five years Real pressures across whole NHS hospital capacity Difficult financial position we need to do more with less
Thames flooding
Ride London
Become a member today: it s free, and you can have your say about your local ambulance service Join us online: www.secamb.nhs.uk Follow SECAmb on Twitter @SECAmbulance
Thank you Any questions...?