WELCOME FESTIVAL TRAINING
WELCOME FESTIVAL TRAINING Key aspects of our philosophy Health & Safety Training VCC Message
WHY TRAINING? SPIRITUAL TRAINING EXISTING VOLUNTEERS always something to learn and teach by example NEW VOLUNTEERS many volunteers did not know who Srila Prabhupada was even after volunteering for a year
WHY TRAINING? HEALTH & SAFETY With increasing scale of events always useful to know basic aspects Child protection
AT I T H I D E V O B H AVA W H E N K R I S H N A C O M E S T O YO U
SVAG ATAM W E L C O M E W I T H A S M I L E The welcome a guest receives sets the tone for their experience at Bhaktivendata Manor. A warm, happy and gracious greeting with full attention and most of all a smile, will make guests feel completely at home.
SEVANAM AT YO U R S E RV I C E To ensure guests have a great experience, we should go the extra mile. Nothing is too much for us in meeting our guests needs. Serving with love and care will touch and inspire their hearts.
S A M B A N D H A A L A S T I N G F R I E N D S H I P The first impression is lasting. The impression and experience must leave each guest feeling inspired and connected. Once their relationship with Krishna and you has begun, they will come back again, even bringing more friends and family. Make the manor a true sanctuary for the soul.
4 PRINCIPLES FOR SERVING GUESTS 1. Cheerful 2. Mindful 3. Helpful 4. Grateful
CHEERFUL Why should we be cheerful when serving?
MINDFUL What should we be mindful about?
HELPFUL How can we be helpful?
GRATEFUL What should we grateful for?
PRABHUPADA S GUESTS Every guest is Prabhupada s guest Each and every guest should be dealt with great care and hospitality. Proper reception of a guest can make a difference between a person Coming once to the temple and never returning, Becoming a regular visitor & becoming a devotee of Krishna.
Only 4% unhappy guests will complain Other 96% just go away UNHAPPY GUESTS 91% won t come back
IT TAKES 12 POSITIVE INCIDENTS TO MAKE UP FOR ONE NEGATIVE INCIDENT.
ONE UPSET GUEST WILL TELL 9 PEOPLE ABOUT HIS PROBLEM.
Resolve it on the spot, 99% will come again. THEY WILL TELL 5 PEOPLE ABOUT THE PROBLEM AND HOW IT WAS HAPPILY RESOLVED.
Please continue to render very nice service and certainly Krishna will be pleased upon you. Thank you very much for helping me in this preaching work. May Krishna bless you more and more. Srila Prabhupada
HEALTH AND SAFETY Delivering a Safe Festival
SLIPS, TRIPS AND FALLS
SLIPS, TRIPS AND FALLS What are the common causes of injury? POOR HOUSE KEEPING INJURY FROM TRIPS AND SLIPS FALLING HAZARDS STEP LADDERS POWERTOOLS IMPROPER LIFTING
SLIPS, TRIPS AND FALLS How to keep safe? DISTRACTIONS SLOWS YOUR REACTIONS MIND ON TASK WORK IN SAFE AREAS USE TOOLS SAFELY USE PROTECTIVE EQUIPMENT
FOOD HYGIENE GOOD HOUSEKEEPING PROTECT YOUR HANDS SO THEY LAST A LIFETIME SAFETY HAZARDS IN THE KITCHEN ARE EVERYWHERE GOOD HOUSEKEEPING PROMOTES A SAFE WORKPLACE IT S EVERYONE S RESPONSIBILITY
HAZARD OR RISK? CONFUSION between HAZARD or RISK?
SO WHAT S A HAZARD? SOMETHING that poses a threat to.. LIFE HEALTH PROPERTY THE ENVIRONMENT
SO WHAT S A RISK? The chance that SOMEONE or SOMETHING will be HURT by that HAZARD
LIFT PROPERLY
LIFT PROPERLY ALWAYS LIFT SAFELY IF IT S TOO HEAVY ASK FOR HELP USE YOUR MUSCLES NOT YOUR BACK
WORKING AT HEIGHTS FALLS FROM LADDERS CAN BE SERIOUS FOLLOW THE RULES TO STAY SAFE
IN CASE OF FIRE IF YOU ARE NOT DIRECTLY INVOLVED, MOVE OUT OF THE AREA KNOW HOW TO USE A FIRE EXTINGUISHER
FIRST AID SOMEONE NEEDS FIRST AID? IDENTIFY THE PROBLEM AND FIND THE SOLUTION KNOW WHERE THE FIRST AID STATION IS KNOW WHO YOUR FIRST AID ATTENDENT IS GET HELP IMMEDIATELY
CHILD PROTECTION WHAT AGE CAN CHILDREN VOLUNTEER? 15+ WITH PARENTS 18+ ADULT
CHILD PROTECTION SUMMARY FOR CHILDREN AND VULNERABLE ADULTS WHAT TO DO IF..? 3 STEPS TO REMEMBER 1. ALWAYS HAVE 2 PEOPLE WHEN COMMUNICATING TO A DISTRESSED CHILD 2. NEVER QUESTION, JUST LISTEN TO THE CHILD 3. GET APPROPRIATE SUPPORT FROM CHILD PROTECTION TEAM
SERVICE AREA 1. ID BADGES WILL BE GIVEN TO TEAM LEADERS, UNLESS YOUR SERVICE AREA IS A SMALL TEAM 2. PLEASE RETURN YOUR BADGE TO THE TEAM LEADER AT THE END OF DAY 1 AND COLLECT AGAIN ON THE FOLLOWING FESTIVAL DAY 3. ID BADGES SHOULD BE WORN AT ALL TIMES
ARRIVAL TIME 9.00 AM ON BOTH DAYS (UNLESS YOUR TEAM LEADER SAYS A DIFFERENT TIME) SUNDAY 13 TH AUGUST (FESTIVAL DAY) TUESDAY 15 TH AUGUST (JANMASTAMI, APPEARANCE OF LORD SRI KRSNA)
VCC VOLUNTEER CARE COUNCIL THE TEAM WILL BE TAKING TIME OUT TO MEET YOU ON BOTH DAYS TO DISCUSS ANY SPECIAL REQUIREMENTS, SUGGESTIONS AND IMPROVEMENTS. YOUR INTERACTION WILL BE MUCH APPRECIATED
DRESS CODE LADIES SHOULD WEAR MODEST TRADITIONAL INDIAN CLOTHING SAREES OR PUNJABI DRESS. COLOUR CODE SUNDAY 13 TH PURPLE, PREFERABLY BHANDHANI STYLE TUESDAY 15 TH ORANGE, PREFERABLE BHANDHANI STYLE
DRESS CODE MEN SHOULD WEAR DHOTI / KURTA, WHITE PANTS / KURTA OR SUITABLE ATTIRE ACCORDING TO THE SERVICE AREA T-SHIRTS WILL BE PROVIDED FOR CERTAIN RELEVANT AREAS ONLY. THESE CAN BE COLLECTED FROM YOUR TEAM LEADER.
DRESS CODE SHORT SKIRTS OR SHORTS ARE NOT ALLOWED ANYONE WITH LONG HAIR SHOULD HAVE THEIR HAIR TIED BACK IT S ADVISABLE TO BRING WARM CLOTHING WITH YOU AS IT MAY GET CHILLY, ESPECIALLY IN THE EVENINGS PLEASE WEAR APPROPRIATE AND PRACTICAL FOOTWEAR
DARSHAN VOLUNTEERS WITH 2017 JANMASTAMI BADGES CAN TAKE DARSHAN FROM THE VIP ENTRANCE DURING THE FOLLOWING TIMES PLEASE DO NOT USE THE DISABLLED ENTRANCE SUNDAY 13 TH AUGUST UNTIL 4PM TUESDAY 15 TH AUGUST UNTIL 3.00PM
PRASAD ON BOTH DAYS PRASAD WILL BE SERVED ONLY TO VOLUNTEERS DISPLAYING A 2017 JANMASHTAMI BADGE IN THE BARN / GOSHALLA FROM 2:00PM TILL 10:00PM ON SUNDAY AND TILL MIDNIGHT ON TUESDAY
CAR PARKING THERE IS NO SPECIAL PARKING FACILITIES FOR VOLUNTEERS, SO PLEASE COOPERATE WITH THE PARKING TEAM AND PARK WHERE YOU ARE ASKED TO. IF YOU WISH TO PARK CLOSE TO THE TEMPLE, WE ADVISE YOU TO ARRIVE EARLY. ROAD CLOSURES WILL BE ENFORCED DURING THE FESTIVAL DAYS 13TH AND 15TH AUGUST 2017. THERE WILL BE NO ACCESS TO THE TEMPLE VIA THE SURROUNDING VILLAGES AND THE ONLY ENTRANCE WILL BE VIA SANDY LANE FROM A41. PARKING TICKETS WILL BE ISSUED TO NON- RESIDENTS WHO PARK IN THE NEARBY VILLAGES. THERE WILL BE PLENTY OF PARKING ON MANOR GROUNDS. HOWEVER, THE CLOSURES WILL MEAN THAT THERE MAY BE DELAYS IN ENTERING/ EXITING THE TEMPLE. PLEASE PLAN YOUR ARRIVAL ACCORDINGLY
Q & A What are the 4 principles for serving guests Cheerfulness, Mindfulness, Helpfulness, Gratefulness
Q & A What are the 3 main foundations of Atithi Devo Bava? SVAGATAM ( WELCOME WITH A SMILE ) SEVANAM ( AT YOUR SERVICE ) SAMBANDHA ( A LASTING FRIENDSHIP )
Q & A Slips, trips and falls What are the common causes of injury? POOR HOUSE KEEPING INJURY FROM TRIPS AND SLIPS FALLING HAZARDS STEP LADDERS POWERTOOLS IMPROPER LIFTING
Q & A SO WHAT S A HAZARD? SOMETHING that poses a threat to.. SO WHAT S A RISK? The chance that SOMEONE or SOMETHING will be HURT by that HAZARD
Q & A How to LIFT PROPERLY? USE YOUR MUSCLES NOT YOUR BACK START IN A GOOD POSTURE. KEEP THE LOAD CLOSE TO THE WAIST. AVOID TWISTING THE BACK OR LEANING SIDEWAYS, DON T LIFT OR HANDLE MORE THAN CAN BE EASILY MANAGED. ALWAYS LIFT SAFELY IF IT S TOO HEAVY ASK FOR HELP
VOLUNTEERING SERVING THE SERVANTS www.volunteer.bhaktivedantamanor.co.uk
bhaktivedantamanor @iskcon_manor iskcon.manor @bhaktivedantamanor Our mission is to bring alive the theme of atithi devo bhava by serving the social media community, by inspiring devotees, pilgrims and well-wishers and connecting them with Bhaktivedanta Manor online profiles
The Team Tejvi Mulji Jai Taank Ritesh Gohil Janhvi Raniga Get involved online Live Festival updates Selfie Frames on site Festival Live Streaming Snapchat Filters Remember, to use the festival hashtags! Have an idea or Want to get involved? Reach us via our Social Media Channels :)
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