FEBRUARY 26, 2018 Tell us something good FREEDOM FROM SMOKING CESSATION PROGRAM Congratulations, Graduates! We are so excited to present to you our January 2018 Freedom From Smoking Cessation Program graduates! These individuals have worked extremely hard over the last seven weeks to kick their habit of smoking. With a wealth of knowledge under their belts and a vast support system in place, we are confident they will remain smoke free. We want to give a special thank you to our previous graduates, Larry and Phil, for taking the time to mentor this new class. This is another example of the GREAT things T.J. is doing in our community! Calvin, Sandy, Shelly, Marlene, and Bobby Front row, left to right: Class Instructors - Tonya Johnson, Mollie Berger, Jodi Dubree, and Laura Sweet. Back row: Class Graduates - Larry, Phil, Calvin, Sandy, Shelly, Marlene, and Bobby.
Sherri Shines Award Do you have a wonderful woman in your life who inspires you? This great lady may be the rock in your family, the best friend you can t live without, or a sweet neighbor who has been through many difficulties in her life and has risen above them all. We want to honor two deserving ladies in our community who demonstrate the power of inspiration. We want to pamper them with relaxation, and a day to make them feel special in every way. This year at our T.J. Samson Women s Conference, we will be rewarding two special inspiring women with complete makeovers! The Sherri Shines Awards will be given in memory and in celebration of Sherri Davis. Sherri was an outstanding much-loved employee at T.J. Samson who passed away following a brave battle with cancer. If you would like to nominate someone, please complete this form and mail or email it to us by Friday, March 2. Your Name: Your Phone Number: Your Email: Name of the inspiring woman you are nominating: Please include a photo of the lady you re nominating so we can display it on a PowerPoint at the conference if your nomination is chosen. Thank you for your submission! Please mail or email your nomination by Friday, March 2 to: Mail: T.J. Samson, ATTN: Bethany Matthews 1301 North Race Street Glasgow, KY 42141 Email: bmatthews@tjsamson.org Please explain why you are nominating this special woman and why this makeover would make a difference in her life. Sherri Shines Award Nominations Due Friday! MARCH March 1: Cancer Support Group Meeting March 6: Opiod Overdose Detection & Nasal Narcan Administration Community Seminar March 13: Biometric Screening Date March 15 & 16: Biometric Screening Dates March 19: Youth Substance Abuse Seminar March 22: T.J. Samson Women's Conference March 27-30: Biometric Screening Dates If you have an important date or event that should be added, please email it to bmatthews@tjsamson.org. Do you have a wonderful woman in your life who inspires you? This great lady may be the rock in your family, the best friend you can t live without, or a sweet neighbor who has been through many difficulties in her life and has risen above them all. We want to honor two deserving ladies in our community who demonstrate the power of inspiration. We want to pamper them with relaxation, and a day to make them feel special in every way. This year at our T.J. Samson Women s Conference, we will be rewarding two special inspiring women with complete makeovers! The Sherri Shines Awards will be given in memory and in celebration of Sherri Davis. Sherri was an outstanding much-loved employee at T.J. Samson who passed away following a brave battle with cancer. If you would like to nominate someone, please complete the nomination form and mail or email it to us by Friday, March 2. The form is located toward the end of this newsletter, and it can also be found online at tjsamson.org. We look forward to receiving your nomination! T.J. PATIENT ENCOUNTERS 2/17/18-2/23/18: 7,296 EMPLOYEES WITH T.J. INSURANCE: Check your employee email for details on completing your Personal Health Survey and scheduling your Biometric Screening. All employees and spouses who are covered under the T.J. health plan are required to complete these in order received the engaged rate on their health plan premiums. 2/10/18-2/16/18: 7,481
Introducing T.J.'s 1557 Coordinator: Casey franklin Do you recognize the guy in the picture? If you do, you might remember that he was The Most Interesting Man In The World. Or at least he was according to a certain beverage company based out of Moctezuma. The reason we have to say he WAS The Most Interesting Man In The World is because that beverage company replaced this charismatic 77-year old spokesman, Jonathan Goldsmith, with a new, 41-year old French spokesman back in 2016, citing the reason that the company wished to attract younger drinkers. They denied that they felt Mr. Goldsmith had aged out of the role, but when you consider their motivation for replacing him, are you compelled to believe that might have been the case, regardless of what the company said? Mr. Goldsmith never did accuse that company of age discrimination, but companies across America need to be conscientious about avoiding any possible indications that discrimination has occurred, and not just when it comes to discrimination based on age. Consider the Office of Civil Rights Section 1557, which is a Federal law that prohibits discrimination on the basis of race, color, national origin, sex, age, or disability in certain health programs or activities. If you ll recall, that was the new law passed in 2010 that required us to initiate certain interventions for non-discrimination purposes, such as the implementation of our language interpretation and translation services. (All the new posters you saw go up with the 15 language taglines, as well as all the new laptops and phone equipment that were brought out was thanks to this rule!) T.J. Regional Health takes that law, and our responsibilities surrounding it, very seriously. It s not just because there are possible legal ramifications in the event that discrimination should occur; it s because all of us, as an organization, should want to have the privilege of saying that we consistently treat all people who seek our care as equals, regardless of the color of their skin, the year they were born, or any other factor that might influence the treatment of an individual in this imperfect world. So what happens if we neglect to do that? What happens if our most honorable intentions fail us and discrimination occurs, or even if it is brought to light that it MAY have occurred? Outside of the disappointment and shame surrounding a situation like this, there really are potential legal consequences in the event that an act of discrimination can be proven. So what do you do? There are guidelines that mandate a specific course of action once discrimination has been alleged: If you, as a T.J. employee, are made aware of a situation where discrimination against a patient has been alleged, you should first inform the patient that you will notify the T.J. Regional Health 1557 Coordinator. (Contact info follows this article.) Share the 1557 Coordinator s contact information with the patient, and let them know we will be in touch with them soon. Be sure that the way you address the patient shows sympathy and concern for their complaint, and assure them that we take such allegations very seriously. Do not in any way indicate to the patient agreement or dissention with their accusation- be polite, but do not feel obligated to register an opinion regarding their complaint. From that point forth, the investigation into the complaint will be managed by the 1557 Coordinator. Coming soon, be on the watch for a Health Stream assignment that goes further into depth as to what discrimination might look like, and what we can all do to prevent it. In the meantime, make fairness and equality your own personal principles when providing for every patient s needs. Each human being on this Earth deserves compassion and fair treatment when seeking medical attention, and we are in perfect positions as healthcare providers and their supporting ancillary teams to deliver those things to any individual who comes to us for the care that they require. If you have any questions about this article, or if you receive a complaint of discrimination, contact: T.J. REGIONAL HEALTH 1557 COORDINATOR CASEY FRANKLIN (270) 651-4242 kjfranklin@tjsamson.org CASEY FRANKLIN, The Most Interesting 1557 Coordinator in the World.
Build-A Bed Project Needs Volunteers COMPASSION AMANDA TURNER, BECCA SMITH & DR. WILLIAM CHO T.J. Samson Pediatrics Unit The following recognition of compassion was received from Casey Franklin, Patient Advocate. I received a phone call today from a patient who stated that she and her husband were recently inpatients on our Pediatric unit, which also sometimes accepts adult patients as needed. Both the patient and her husband had been admitted with the flu and severe accompanying symptoms. The patient said, We were SO sick, but the two nurses who cared for us, Amanda and Becca, were just the best nurses I ve ever seen. She noted they were so good to us, and we will never, ever forget them. She also stated that Dr. Cho, one of our Hospitalists who also cared for them, was also really good. Just fantastic! The patient wrapped up my chat with her by saying that she and her husband live near Monroe County and they typically go to Tompkinsville for their medical needs, but after this most recent stay, We will always, always go back to T.J.. This, to me, is the perfect example of the compassion we are promoting here at T.J. Regional Health. The T.J. Pledge calls for us to show kindness and compassion towards our customers at all times, and to be sensitive to the personal and private needs of every customer. This couple was ill and needed care, and they received it in perfect measure here at T.J., even to the extent they felt compelled to call and let us know about it. A thousand thanks to Amanda, Becca, and Dr. Cho for exemplifying our Compassion Pledge with the amazing care you provided to this couple! Caverna School System is looking for volunteers to help build beds for needy children in the area on Saturday, April 28th at Caverna Elementary School. The build-a bed consists of building twin size bed frames, passing out twin mattresses and assembling bedtime baskets: that go with the beds. The baskets contain toothbrushes, toothpaste, blankets/ comforters, nightlights, books, stuffed animals, twin sheets and pajamas. Suggestions for helping with the project include the following: Donate lumber/materials to build the frames Donate mattresses Donate bedding, toothpaste, toothbrushes, nightlights, etc. Donate blankets or quilts Make a tax-deductible monetary donation Volunteer to help build the frames Glynis Karnop with T.J. Laboratory Services has volunteered to be team lead for T.J. Regional Health on this project. If you are interested in helping in any way, please contact Glynis at extension 4162 or Dana Powell at extension 1888. SHARE YOUR STORIES! We would love to hear how you and your team are showing compassion to include in an upcoming edition of the newsletter. Email your compassionate examples to bmatthews@tjsamson.org. Names will be drawn for prizes (including those who submit and those who the stories are about)! We look forward to sharing your great examples in upcoming issues. Oh and don't forget these submissions would also make great nominations for our Service Excellence Awards and Daisy Awards!
WELCOME, LINDA BRAGG! Director of Quality at T.J. Please join us in welcoming Linda Bragg, our new Director of Quality. Linda is originally from Bardstown. She received her BSN from the University of Louisville, her MSN from Bellarmine University, and her Doctorate of Nursing Practice from Western Kentucky University. Linda has worked in nursing for nearly 32 years. She has worked in a variety of roles including critical care, cath lab, case management, various nursing leadership roles that included oversight of performance/quality improvement, medical staff services, infection control, regulatory, patient experience and patient safety. Linda is married to Ray, a native of Glasgow and a retired respiratory therapist. Linda and Ray have two sons and a 5 year old granddaughter. They are expecting another granddaughter in March. She enjoys spending time with her my family, many of whom live in nearby Bardstown. She says, "Any any activities near or on the water (lakes, pools, oceans, etc.), I m there!" When asked what attracted her to the T.J. organization, Linda said, "My husband and his family are from Glasgow, and it is very important to both of us to be close to our families." "One of the most rewarding roles in my nursing career revolves around working with others to provide excellent care to our patients and their families. It was clear to me during multiple interviews that the vision of leaders at T.J. are in sync with my values and beliefs," she also said. Linda is an active member of the Kentucky Nurse s Association (KNA) Government Affairs Committee. On February 6, 2018, approximately 200 nurses across the state attended the legislative sessions in support of priorities that impact nursing practice. Linda shares, "I have a professional and personal interest in improving access and services to those in our state suffering from substance abuse disorders. During the regular session of the KY General Assembly, nurses in Kentucky were recognized and received commendation for having a tremendous positive impact on the quality of health care of the patients we care for in the Commonwealth." New goodies for spring!
TJS Hand Hygiene 2018 Jan Dietary 88% EVS 86% Lab 75% Providers 69% Radiology 83% Rehab 90% Respiratory 100% Nursing SNU 83% ICU 94% Stepdown 92% Mother baby 100% ER-Glasgow 88% Urgent Cares 75% Dialysis 87% 2W 95% 3W/3S 100% 3C 100% TJS Clinics 82% Home Care 91% Overall nursing 91% Overall 88% HAND HYGIENE COMPLIANCE During our recent Joint Commission survey, we were asked to regularly update our staff on their hand hygiene compliance percentages. Infection Prevention will be providing these numbers to be posted in the newsletter each month. This will remind us all of the importance of proper hand hygiene. TJC Hand Hygiene 2018 Jan Ancillary Staff 86% Nursing BHU 100% ER 86% 2C 75% TJC Clinics 80% Overall nursing 88% Overall 88% Clean Hands Tent Cards Later this week, colorful new "Clean Hands Count" tent cards will be placed in patient rooms as they are prepared for new patients. These cards will share information about the importance of clean hands, and they suggest that patients "Ask for Safe Care, Ask for Clean Hands". This is a CDC initiative, and we are pleased to bring awareness to our patients that "Clean Hands Count". If you have any questions about these new tent cards, please contact Infection Prevention.
TUESDAY, FEBRUARY 27 BOWLING BEGINS AT 5 P.M. For a $5 donation to the T.J. Employee Assistance Fund, enjoy two games of bowling. Gather a total of 5 T.J. teammates to form a bowling team and enjoy a fun night together! (Teams must include at least 2 males and 2 females. You may recruit team members outside of your department if you do not have both men and women in your department to play. All players must be current T.J. employees.) The winning team will have bragging rights and the Golden Bedpan Trophy! CONTACT HUMAN RESOURCES TO REGISTER YOUR TEAM. PLEASE INCLUDE YOUR TEAM NAME AND YOUR BOWLERS NAMES.
Strength doesn t come from what you can do. It comes from OVERCOMING the things you once thought you couldn t. ~ Rikki Rogers Cancer Support Group Thursday, March 1, 2018 6 p.m. T.J. Health Pavilion Community Center The topic for the March Cancer Support Group is: Understanding the Differences in Imaging Tests Speaker: Steve Moffett, Director of Radiology at T.J. Regional Health Our quarterly Cancer Support Group is open to individuals affected by all types of cancer. The group is formed to give family, caregivers and survivors the support and strength to move forward together. You may contact the office of Dr. Donald Goodin and Dr. Yashpal Modi with T.J. Oncology and Hematology at 270.659.5893 or the office of Dr. Craig Tyree with Barren River Regional Cancer Center at 270.651.2478 to verify times and locations. Light refreshments will be served. RSVP to Amy by Wednesday, February 28 at 270.659.5893. 310 N.L. Rogers Wells Blvd. Glasgow, KY 270.659.5893 www.tjsamson.org
Monday 02/26/2018 TJ CAFÉ MENU Baked Ham, Apple Butter Pork Loin, Hash Brown Casserole, Buttered Corn, Country-Style Green Beans, Snap Peas, Dinner Rolls Tuesday 02/27/2018 Roast Beef, Grilled Shrimp, Mashed Red Potatoes, Creamed Spinach, Mushroom Risotto, Roasted Parmesan Zucchini, Dinner Rolls Wednesday 02/28/2018 PIZZA BAR A Variety of Homemade Pizzas, Tomato Basil Salad, Italian Pasta Salad, And Cheese Bread Sticks Thursday 03/01/2018 Regular or Buffalo Chicken Tenders, Rosemary Grilled Chicken, Macaroni and Cheese, Loaded Potato Skins, Roasted Broccoli, Carrots, Dinner Rolls Friday 03/02/2018 Beer Battered Cod, Teriyaki Chicken Sandwich, Steak Fries, Crunchy Asian Coleslaw, Fresh Green Beans, Macaroni Salad, Hush Puppies, Tartar Sauce For outside orders, please call ahead and we will happily prepare your lunch for you to pick up..270-651-4248
OPIOID OVERDOSE DETECTION AND NASAL NARCAN ADMINISTRATION COMMUNITY SEMINAR Tuesday, March 6 th, 2018 12:00 p.m. 1:00 p.m. T.J. Pavilion Community Center No need to register. If you have questions call Chas Taylor, ASAP Program Director 270/651-4240
Youth Substance Abuse: What You Need to Know AGENDA March 19, 2018 8:30 11:30 a.m. cst Pavilion Community Center Call to Order Introduction to Barren, Hart & Metcalfe KY ASAP Introduction to Geoff Wilson, LCSW, LCADC Current Trends with Youth Substance Use Signs Symptoms The Impact Use has on Adolescent Brain Development The Impact Use has on Family Functioning/Systems How to Deliver Anti-Drug Education Elementary Level Middle School Level Adjournment
Thursday, March 22, 2018 8 a.m. to 4 p.m. Cave City Convention Center Presented in partnership with Glasgow BPW Registration includes: Keynote Speaker: Aly Taylor from Rattled, the popular show on TLC Guest Speaker: Molly Matney, Miss Kentucky 2017 Health & Wellness Education Sessions Health Screenings Light Breakfast Lunch Refreshments Style Show featuring Sherri Shines Award Winners ALY TAYLOR Keynote Speaker Great Shopping & Health Information Vendors Lots of Door Prizes! T.J. SAMSON WOMEN S CONFERENCE REGISTRATION FORM Name: Street Address: $25 Special Regsitration for employees & volunteers Please check one: State: Zip: T.J. Employees City: Samsonites Phone: Email: Auxiliary Volunteers Registration deadline: March 15, 2018 Please remit with payment to: T.J. Samson Women s Conference 1301 N. Race Street Glasgow, KY 42141 Questions: Please contact Bethany Matthews at 270.651.4534 or bmatthews@tjsamson.org.
Sherri Shines Award Do you have a wonderful woman in your life who inspires you? This great lady may be the rock in your family, the best friend you can t live without, or a sweet neighbor who has been through many difficulties in her life and has risen above them all. We want to honor two deserving ladies in our community who demonstrate the power of inspiration. We want to pamper them with relaxation, and a day to make them feel special in every way. This year at our T.J. Samson Women s Conference, we will be rewarding two special inspiring women with complete makeovers! The Sherri Shines Awards will be given in memory and in celebration of Sherri Davis. Sherri was an outstanding much-loved employee at T.J. Samson who passed away following a brave battle with cancer. If you would like to nominate someone, please complete this form and mail or email it to us by Friday, March 2. Your Name: Your Phone Number: Your Email: Name of the inspiring woman you are nominating: Please explain why you are nominating this special woman and why this makeover would make a difference in her life. Please include a photo of the lady you re nominating so we can display it on a PowerPoint at the conference if your nomination is chosen. Thank you for your submission! Please mail or email your nomination by Friday, March 2 to: Mail: T.J. Samson, ATTN: Bethany Matthews 1301 North Race Street Glasgow, KY 42141 Email: bmatthews@tjsamson.org
T.J. HEALTH PAVILION 310 N.L. Rogers Wells Blvd., Glasgow Call 270.651.1111 for general information. Primary Care Pod A: 270.651.6791 Nephrology: 270.659.5965 Dr. Clouse Dr. Mallory Dr. S. Reddy Megan Bow, APRN Pat Spears, APRN Neurology & Sleep Medicine: 270.659.5945 Primary Care Pod B: 270.659.5870 Dr. Koury Dr. Gilson Dr. Miller Dr. Neuhaus Dr. Turner Oncology: 270.659.5890 Haley Pace, APRN Dr. Goodin Dr. Modi Melanie Isbell, APRN Primary Care Pod C: 270.659.5885 Pain Management: 270.659.5945 Dr. A. Campbell Dr. Jessie Matney Jessica Miller, APRN Pulmonology: 270.659.5835 Cardiology: 270.659.5970 Dr. Kummerfeldt Dr. Waheed Laura Howard, APRN Amanda Parsons-Cole, APRN Dr. Nair Dr. Rajan Dr. V. Reddy Dr. Salifu Lisa DuCoff, APRN Nancy Jo Houchens, APRN Urology: 270.659.5965 Brooke Matson, APRN Urgent Care at the Pavilion: 270.659.5555 General Surgery: 270.659.5945 Dialysis: 270.659.5580 Dr. Klapheke Dr. Marion Dr. Saridakis Laboratory: 270.659.5584 Gynecology & Obstetrics: 270.651.9755 Pavilion Pharmacy: 270.659.5599 Dr. Craddock Dr. Dirig Dr. Thorpe Nellie Bell, APRN, CNM Regina Mash, APRN, CNM Radiology: 270.659.5570 Casey Sacia, APRN Rehab Services: 270.659.5660 Gynecology: 270.651.6791 Respiratory: 270.659.5540 Dr. Gibson Women s Imaging: 270.659.5591 ADDITIONAL SERVICE LOCATIONS T.J. Health Cave City Clinic: 270.773.2111 T.J. Health Greensburg Clinic: 270.973.5439 Pediatrics: Alisha Risen, APRN T.J. Health Columbia: 270.384.4753 T.J. Health Russell Springs Clinic: 270.858.3636 T.J. Health Columbia Behavioral Health Unit: Latasha Gilpatrick, APRN Nikki Loy, APRN 270.384.7516 Dr. Kinnaman Dr. Siady Dr. Rodocker T.J. Health Tompkinsville Clinic: 270.487.0720 T.J. Health Columbia Clinic: 270.384.0451 Teresa Sheffield, APRN Kandace Webster, APRN Alisha Risen, APRN Pulmonary: Dr. Kummerfeldt Laura Howard, APRN T.J. Home Health & Hospice: 270.651.4430 Amanda Parsons-Cole, APRN T.J. Long Term Care Team: 270.651.4451 T.J. Health Columbia Primary Care: 270.384.4764 Dr. A. Kiser Stacey Hiser, APRN Micah Tracy, APRN Pat Spears, APRN Dr. Kiteck Kandace Webster, APRN Cardiology: Dr. Rajan T.J. Samson Family Medicine: 270.651.4797 Sleep: Kim Bowman, APRN Dr. Fisher Dr. House OB/GYN: Maggie Stanley, APRN, CNM T.J. Sleep Clinic: 270.651.1888 Dr. Turpen Kim Bowman, APRN Amy Thornbury, APRN T.J. Health Edmonton Clinic: 270.432.4800 Dr. Dunn Connie Prostko, APRN Khabeer Abdul, APRN T.J. Wound Care: 270.651.4325 T.J. Health Gastrointestinal Clinic: 270.659.3398 Walmart Clinic: 270.678.3278 Tiffany Frye, APRN T.J. Samson Community Hospital: 270.651.4444 2/26/18
T.J. EMPLOYEE DISCOUNTS T.J. employees receive discounts at the following Glasgow businesses by showing their T.J. name badge. AT&T Receive 25% off base rates. AUTO SPA COMPLEX Receive $2 off the $20 or $28 car wash. AWARDS, INC. Receive 15% off your purchase of gift items. Brides who register receive a free gift! (Excludes trophies and plaques.) NEW CENTURY BUFFET Receive 10% off your purchase. NEW! PAPA JOHN'S PIZZA Receive 15% off all online pizza deals and specials with code TJ15 at papajohns.com. Enter the code before you place your order. Online only. RALPHIE'S FUN CENTER Receive free shoe or skate rental. NEW! BAILEY GIBSON SERVICE DEPT. Receive 15% off service. BLUEGRASS CELLULAR Receive 15% off basic service. BOUTIQUE 218 at JORDAN'S SALON Receive 10% off clothing at Boutique 218. EXTREME FITNESS Individual: $21 Family: $26 Access Key Card: $10 KENTUCKY ONSITE OIL CHANGE Receive 15% off your total. LONG JOHN SILVERS / A&W Receive 20% off regular-priced purchase. MARCO'S PIZZA Receive 30% off regular-priced purchase. MARY ANNE'S HALLMARK Receive 15% off on Wednesdays. SERENITY SALON & SPA Receive 15% off salon services. SHOGUN BISTRO Receive 15% off your food purchase. SIDELINES CASUAL DINING Receive 10% off your purchase. SWEETHEART BAKERY Receive 10% off your purchase. T.J. CAFE Employee discount in employee cafeteria. T.J. GIFT SHOP Receive 10% off your purchase. (Some exclusions apply.) Payroll deduction available for employees. WITTY'S COMPLETE CAR CARE Receive $5 off lube/oil/filter change. If you are aware of other discounts that T.J. employees receive from local businesses, please email bmatthews@tjsamson.org. Rev. 2/18/2018
TJRH Service Excellence Award Nomination Form Nominee s Name (please print): Nominee s Department: Date: Nominee s Supervisor: Choose One: Hospital Pavilion Columbia Clinics Clinic Location: Choose Area(s) of service that the nominee consistently delivers service that reflects T.J. Regional Health s Service Excellence standards of: Compassion Cooperation Collaboration Communication Change Champion Provide a detailed description of how the nominee exemplifies the standards listed on the pledge. Refer to T.J. Pledge for standards of behavior. Please be sure to provide specific examples of service. Would you like to remain anonymous? If no, please provide your name: For Office Use Only: Department Director Approval: HR Approval:
Mission TJ Regional Health will promote and provide for the health and wellness of the communities we serve and the healthcare professionals who serve them. Vision TJ Regional Health will utilize available resources to anticipate and exceed the healthcare needs of the region with a focus on quality and compassion. Core Values Service Excellence Responsive Vision Innovation Compassion Ethics
T.J. PLEDGE I WILL SHOW COMPASSION: see all patients, family members, visitors, coworkers, physicians, and anyone else at T.J. as my customer recognize that each and every interaction I have at T.J. Regional Health matters show kindness and compassion towards my customers at all times be sensitive to the personal and private needs of every customer I WILL COOPERATE WITH OTHERS: maintain zero tolerance for abusive behavior listen and be willing to accept fault when I make a mistake never underestimate the power of an apology refrain from blame and judgment bring a sense of calm to stressful situations I WILL COLLABORATE WITH OTHERS: value myself and every coworker as an equal part of one GREAT team working together treat others in a way that I would like to be treated participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults speak honestly, seek truth, and act with integrity towards my teammates value the uniqueness and expertise that each team member contributes to the whole meet the need of the moment, regardless of whether or not it is considered part of my job I WILL COMMUNICATE: smile - at everyone always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away escort any customer in need (visitors, patients) to their destination I WILL ADAPT TO CHANGE: be a part of the solution when I am presented with a challenge embrace change and set the example for those around me accept openly when there are changes that T.J. Regional and/or I have no control over manage the expectations of others by explaining duration and next steps as often as needed I WILL BE A CHAMPION: serve with passion view myself as an owner of T.J. Regional Health and act accordingly take responsibility for the physical appearance of T.J. Regional Health, including my work area go out of my way to daily thank and compliment my customers and coworkers dare to make a difference and be exceptional constantly try to improve myself and T.J. Regional Health speak positively about T.J. Regional, while at work and in public places outside of work