JOB DESCRIPTION JOB TITLE: BAND: HOURS AND: DURATION Service Manager AMH Inpatient Services Agenda for Change Band 8B As specified in the job advertisement and the Contract of Employment AGENDA FOR CHANGE REF NO: CRB LEVEL: REPORTS TO: ACCOUNTABLE TO: LOCATION: Enhanced CRB with Both Barred List Check Head of Service Head of Service The post holder will initially be based at the location specified in the job advertisement and the Contract of Employment. However, the Trust reserves the right, with consultation, to relocate post holders to any base within the Trust in line with service requirements. JOB PURPOSE: To provide strong clinical leadership, effective operational management and development of a range of clinical and support services within the in service. The post holder will achieve this by providing professional nursing management, leadership and guidance, expert clinical advice and support in relation to the key dimensions of health care quality; Patient safety The effectiveness of all health care interventions Patient experience The environment in which care is delivered Value for money and efficiency To ensure the highest quality of care and that all resources are utilised in a manner which secures the highest possible quality service for the local population. To provide direct line management of all clinical and some support staff. To ensure that effective communication systems with service users, carers and partner agencies and are in place. Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 1 of 14
To participate and support the Head of Service in strategic planning and service development, representing the service in joint agency initiatives. To develop and build up formal and informal links with primary care organisations. To translate strategy and policy into action and operation. To play a key role in the Services management team and ensure delivery in line with key performance indicators and targets. Responsible for all Inpatient Wards, approx. 200 WTE Approx Budget of 6 million MAIN DUTIES AND RESPONSIBILITIES: The post holder will work with the Head of Service to set the measurable outcomes expected by the ward areas. The postholder will then be responsible for the delivery of these outcomes by utilising the Performance Monitoring framework effectively Budget holder. To work closely with the Head of Service to ensure that financial targets are achieved and also to ensure ward and other teams achieve financial balance. To ensure the provision of client centred, high quality, responsive and flexible services which are able to meet the individual and collective needs of people with mental health problems. To be clinically and operationally responsible and accountable for all specified services. To work collaboratively with the Clinical Directors to ensure that national initiatives and frameworks are fully implemented. To effectively manage the specified pay and non-pay budgets. To provide clinical and operational leadership and management to ensure that both individual staff needs and organisational needs are met. To work with the Clinical Directors, Team Managers and Performance and Innovation Directorate to ensure that there are appropriate professional nursing structures and processes in place. To provide clinical and operational management supervision as appropriate to senior staff and to formulate and review personal development plans. To be responsible for all clinical health and safety processes for all specified areas, including annual inspections and risk assessments. To undertake complex investigations relating to clinical and disciplinary matters; grievances, etc. Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 2 of 14
To co-ordinate and participate in the recruitment of all clinical staff groups within the service area. To work as part of the Service management team and ensure the delivery of all relevant key performance indicators and targets as specified by the Clinical and Service Directors. Provide direct operational management and supervision to Ward Matrons and hold them to account with regards to their performance and that of their staff in an authoritative, inclusive and supportive manner. KEY RESULTS AREAS: Delivery of Service Accountable for the clinical and operational delivery of in-patient services for people who use the Services in LPT in a climate of continuous change by working with, empowering and developing others. In conjunction with the Clinical and Service Directors and other team members, ensure the delivery of high quality services in line with the strategic direction of the service and the Trust s overall strategy. This should take into account Valuing People a Strategy for Learning Disability Service in the 21st Century, the NSF for Mental Health, NHS Plan, provisions of the Care Standards Act 2000, the Health and Social Care Act 2001, Standards for Better Health 2004 and other relevant local and national initiatives. Service delivery in line with relevant NHS performance targets. Internal and external customers will regard individual teams as professional and helpful. Service users, their families/carers will be satisfied with the service received and care given. Policies and procedures will be adhered to. Performance measures and targets will be met. A co-ordinated approach for the implementation of: Investors in People; Development of Person Centred Planning/Approaches; Essence of Care; Health & Safety; Risk Management; Performance and Appraisal; Other quality development initiatives Safeguarding Adults Infection Control Performance Management To help develop and implement performance management systems to ensure that the performance can be monitored against key performance indicators. Monitoring systems for key performance indicators and targets, both local and Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page of 14
national, are developed and implemented. Remedial action plans, where required, are implemented to achieve performance indicators and targets set. Directorate targets are reviewed and renegotiated during service change. The Balanced Scorecard with tailored objectives for measuring services is used and reviewed in partnership with the Trust Executive Director for Care Services/Deputy Chief Executive. The requirements set out by the Care Quality Commission and similar national regulatory bodies are met eg. Standards for Better health, NICE Guidelines, NHSLA standards etc are incorporated into balanced scorecards and updated in line with changes to indicators. Resource Management To ensure safe, effective, efficient services are delivered within the resources available. Financial targets are met within the locality. Devolved individual team/unit budgets, to promote self-directed teams. Resources within the in-patient areas are utilised effectively and creatively to achieve best value. The recruitment and retention of specialist NHS staff to meet service needs. Clinical and Service Quality Management To assist the Clinical and Service Directors in ensuring that appropriate Clinical Governance measures are in place to ensure safe, effective and efficient services that are equally accessible to all patients. To support the Clinical Directors for each service in developing effective audit systems and programmes which will parallel compliance with the Care Standards Act 2000 and relevant performance targets related to mental health and learning disability health services and the National Plan (DH 2000). To direct the development, implementation and monitoring of compliance with clinical policies and best practice guidance ensuring dissemination as appropriate. To support the Clinical Directors of services in developing effective systems to manage risk. Targets are achieved and action plans developed to address any shortfalls in relation to performance star ratings/standards for better health. The development of the annual locality Clinical Governance Plan; six-month and year-end report. Staff performance management systems, in line with Trust Policy, to develop an effective workforce are implemented and monitored. Quality audits are implemented and action plans developed to meet outcomes. Complaints are dealt with and resolved in a timely and professional manner, sharing from the lessons learnt across the locality. Clinical research and audit activity within the locality is promoted and supported. Trust policies and locality procedures are effectively disseminated. Policies and procedures developed are evidence based or reflect professional practice and are consistent with national guidelines. Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 4 of 14
Compliance is monitored and non-compliance addressed appropriately. A robust infrastructure exists within the in-patient service, which supports quality services and evidence based practice. Clinical health & safety and risk management processes are effective, including reporting and learning from incidents and near misses. The effective implementation of the Care Programme Organisation Development Support, lead, motivate and develop Senior and Ward Matrons and other staff who are directly accountable to the postholder. Develop and implement effective multi-functional teams working across a range of disciplines. To direct and enable innovative new ways of working, which cut across traditional professional and cultural boundaries and enhance and develop clinical practice. All staff who report directly to the Lead Nurse will receive annual appraisal and development plans, reviews and regular support sessions to enable them to work effectively and efficiently in supporting their teams. The change management processes are effectively led for service modernisation. Partnership working within the Trust and externally with service users, their families and carers, local authorities and other statutory and independent sector stakeholders is promoted and facilitated. Effective communication mechanisms throughout the Directorate and ensure effective two- way communication channels within the Trust and with external stakeholders are developed, implemented and managed. A staff development and training plan which enable the staff to meet the needs of the service users, their families and carers is developed and implemented. A person centred culture, which effectively meets the needs of individual service users, is developed. The self-managing teams and their leaders are promoted and developed. Identified key performance indicators and targets are met. Clinical Information Management Review, interpret and present accounts and reports, ensuring that work meets best practice standards and is used appropriately to support proposals and recommendations for decision-making. Offer advice to other localities and services within the Trust. Patients records will be maintained in line with national and local record keeping standards. Caldicott requirements will be adhered to. Locality and service reports will be produced in a professional and timely manner. Electronic information systems will be encouraged and used in line with Trust procedures. COMMUNICATION AND WORKING RELATIONSHIPS: Internal: Reports and is accountable to the Head of Service Liaises and/or works collaboratively with: Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 5 of 14
Clinical Directors other Service Managers in the Trust Head of Service Ward Matrons members of the IManagement Team Consultant Psychiatrists and Senior Clinicians Facilities Management Trust Executives and Non-Executives Professional Heads of Service Staff Side Representatives Director of Performance and Innovation and her team External: Liaises and/or works with: Local Authority services - Police Other voluntary organisations Managers from other Trusts Service users and carer groups Managers and clinicians from independent sector providers Primary Care Trusts. Providing and receiving highly complex, sensitive or contentious information which requires a high level of persuasive, motivational, negotiating, empathetic and reassurance skills. Able to effectively communicate and present complex, multidimensional information to variety of audiences at all times. Able to adapt style and message format quickly and respond effectively to unexpected developments, some perhaps involving external communications. Must be able to present to large numbers of staff and members of the public, occasionally in a hostile, agonistic or highly emotive atmosphere. Will be expected to effectively plan, manage and deliver communications relations involving difficult messages or where major change is required. PHYSICAL DIMENSIONS: Office based, attending meetings and site visits over a wide organisational area on a frequent basis. EFFORT AND ENVIRONMENT Mental Effort: Mainly office or meeting room based, visiting clinical and other areas within a wide geographical area. Emotional effort required in the job: Frequent concentration required for analysis, report writing and planning within an unpredictable pattern with interruptions. Frequent exposure to distressing and emotional circumstances, including disciplinary/grievance, including the termination of employment, redeployment/redundancy. Dealing with difficult service users/carers and Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 6 of 14
complainants. Working conditions of the post (Environment): office based Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 7 of 14
ADDITIONAL INFORMATION: The organisation is in a period of rapid change due to developments and rationalisation of services. This will lead to a modification of structures and job descriptions. The post holder will be expected to co-operate with changes subject to consultation, at any time throughout the duration of their contract. MOBILITY: The person specification for the role will detail the mobility requirements of the post. However, employees may be required to work at any of the other sites within the organisation subject to consultation. HEALTH AND SAFETY: It is the duty of all employees of the Trust to ensure that a safe working environment and safe working practices are maintained at all times. Any specific duties you are required to fulfil as part of the job you are employed to undertake will be detailed as part of your job description. All employees must comply with the duties imposed on them by the Health and Safety at Work Act 1974, i.e. To take responsibility for the Health and Safety of themselves and of other persons who may be affected by their acts or omissions at work. To co-operate with their employer as far as is necessary to meet the requirement of the legislation. Not to intentionally or recklessly interfere with or misuse anything provided in the interest of health and safety or welfare These duties apply to all staff whenever and wherever they are engaged on Trust business. DATA PROTECTION: In line with national legislation, and the Trust s policies, you must process all personal data fairly and lawfully, for the specific purpose(s) it was obtained and not disclosed in any way incompatible with such purpose(s) or to any unauthorised persons or organisations, unless a lawful exemption applies. The post holder must be familiar with and comply with the all Trust Policies on Data Protection, Confidentiality and Information Security and Access to Health Records and know how to deal with a request for personal information. The post holder must be familiar with and comply with the Eight Data Protection Principles contained within the Data Protection Act 1998. Personal Data must be: Processed fairly and lawfully Processed for specified purposes Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 8 of 14
Adequate, relevant and not excessive Accurate and kept up-to-date Not kept for longer than necessary Processed in accordance with the rights of data subjects Protected by appropriate security Not transferred outside the EEA without adequate protection CONFIDENTIALITY: The Trust attaches the greatest importance to patient confidentiality and to the confidentiality of personal health data, personal data and other data held and processed by the Trust. All data should be treated as confidential and should only be disclosed on a need-to-know basis. Some data may be especially sensitive and is the subject of a specific organisation policy, including information relating to the diagnosis, treatment and/or care of patients and individual staff records. Under no circumstances should any data be divulged or passed on to any third party who is not specifically authorised to receive such data. Due to the importance that the organisation attaches to confidentiality disciplinary action will be considered for any breach of confidentiality. All members of staff are expected to comply with national legislation and local policy in respect of confidentiality and data protection. All employees should be mindful of the six Caldicott principles when dealing with person identifiable information. 1. Justify the purposes of using confidential information 2. Only use it when absolutely necessary. Use the minimum that is required 4. Access should be on a strict need to know basis 5. Everyone must understand his or her responsibilities 6. Understand and comply with the law If there is any doubt whether or not someone has legitimate access to information, always check before you disclose. FREEDOM OF INFORMATION (FOI): The Trust is committed to openness and accountability. Under the Freedom of Information Act 2000 individuals are entitled to request official information held by the Trust. POLICIES AND PROCEDURES: All staff should comply with the Trust s Policies and Procedures. It is the employee s responsibility to ensure that they are aware of the relevant Policies and Procedures for their area of work. Key Policies and Procedures will be explained as part of local induction arrangements. Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 9 of 14
SMOKING AT WORK: The Trust has a Smoke Free Policy, which applies to: All persons present in or on any of the Trust grounds and premises All persons travelling in Trust owned vehicles (including lease cars) whilst on official business. Privately owned vehicles parked on Trust grounds or when transporting Service Users, Visitors on official Trust business. When wearing an NHS uniform. EQUALITY AND DIVERSITY: All employees must comply with the Equality and Diversity Policy and must not discriminate either directly or indirectly on the grounds of race, colour, nationality, religious belief, ethnic or national grounds, sex, marital status, sexual orientation, disability or any other grounds which cannot be shown to be justifiable. INFECTION CONTROL: All employees have a responsibility to protect themselves, as well as making all reasonable effort to reduce risk of infection in their working environment and to other people whether they be patients, other staff or visitors. All staff have a duty to make themselves familiar with and comply with Infection Control Policies and Procedures, carry out duties required by legislation such as the Health Act 2008 (and subsequent legislation), and to attend mandatory training relating to infection control. CLINICAL SUPERVISION: It is mandatory for all professionally qualified staff and clinical support staff to actively participate in clinical supervision as an integral part of their professional development. Clinical Supervision will be monitored via agreed review and appraisal mechanisms. SAFEGUARDING CHILDREN AND ADULTS: The Trust takes the issues of Safeguarding Children and Adults, and addressing domestic violence very seriously. All employees have a responsibility to support the Trust in its duties by; attending mandatory training on Safeguarding children and adults being familiar with individual and the Trust s requirements under relevant legislation adhering to all relevant national and local policies, procedures, practice guidance and professional codes reporting any concerns to the appropriate authority COUNTER FRAUD: Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 10 of 14
Staff are expected to report any incidences of potential fraud to the Counter Fraud Helpline on 0800 028 40 60. The job description is not exhaustive and will be reviewed in the light of changing needs and organisational development. Any changes will be discussed with the post holder who may be required to carry out the duties appropriate to the grade and scope of the post. Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 11 of 14
JOB TITLE: Service Manager AFC REF NO: PERSON SPECIFICATION Person Specification Selection Criteria: Qualifications (Equivalent qualifications will be considered where their equivalency can be demonstrated) Graduate or equivalent. Management qualification. Registered Mental Nurse qualification. Relevant teaching qualification Evidence of extensive post-basic professional development.. Essential/ Minimum 1. Desirable 2 1 Stage measured at: i.e. application form/interview/test/presentation APPLICATION FORM / INTERVIEW Mentoring certificate Car driver /owner EXPERIENCE (Both work & life related) Minimum of five years experience within a mental health environment. Minimum of two years experience in the management of public sector services. Recent experience in the strategic development of services. Experience of information technology and information systems. Experience of partnership working and in promoting and developing a multi-professional environment. Recent experience of utilising 2 APPLICATION FORM / INTERVIEW Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 12 of 14
constrained/limited resources to meet strategic service objectives/demands. Proven managerial experience in areas of budget, business planning, staff management and resource management. Successful initiation, implementation and management of service changes. Personal Attributes Detailed knowledge of the NSFs and the NHS Plan. Detailed knowledge of current issues and developments in mental health services. 2 APPLICATION FORM / INTERVIEW Detailed knowledge of legislation that applies to NHS & social care for mental health and community care services. Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 1 of 14
Interpersonal Skills Leadership, communication and influencing skills. APPLICATION FORM / INTERVIEW Knowledge of clinical governance, quality, research and audit. Ability to work on own initiative and organise own workload Ability to supervise and develop others Ability to demonstrate negotiation skills Demonstrates the ability to problem and manage crisis (on-call) Trust Commitments all Applicants are Expected to Demonstrate Awareness of Equality & Valuing Diversity Principles Understanding of Confidentiality & Data Protection Act Understanding of the Trust s service user group (which could include lived experience of conditions the Trust deals with or of receiving services relevant to those the Trust provides) Mobility own transport or suitable alternative. APPLICATION FORM / INTERVIEW Files\Content.Outlook\8XFNFVG\Service Manager - Access Inpatient.doc \ Last Updated: 21/10/201 14:2:00 / 19244 Page 14 of 14