The #1 Stop For Your Employment Needs! NEWSLETTER Winter 2016-2017 A publication of the One-Stop Job Market Partners Association. Edited by Department of Labor, Licensing & Regulation staff in Salisbury, Maryland. INSIDE THIS ISSUE: Maryland Business Works 1 MBW Flyer 2 Job Market Quarterly Activities 3 Customers Served Charts 4 Customers Served Tables 5-6 Labor Force, Demographic and Jobs Overview 7-11 Customer Satisfaction Surveys 12 Contact Newsletter Staff 31901 Tri-County Way Salisbury, MD 21804 Phone: 410-341-8533 Fax: 410-334-3454 salisbury@dllr.state.md.us onestopjobmarket.org Back By Popular Demand! Maryland businesses welcome back the Maryland Business Works Program (MBW). The highly successful incumbent worker training program is designed to assist small Maryland businesses to further develop talent by offering sizeable monetary assistance to off-set training costs that the business may incur. The Maryland Business Works Program offers a dollar -to-dollar match for training and businesses may be eligible for up to $40,000 per year. These funds are available for classroom, in-house, apprenticeships and other trainings to assist businesses in developing their internal employees and to strengthen and grow talent pipelines. With the backing of Governor Larry Hogan and DLLR Secretary Kelly Schulz, the State has invested $1,000,000 and is dedicated to supporting small Maryland businesses, workers and their families by focusing on growth strategies that will make incumbent workers more valuable and businesses more successful. For more information see page 2 of this newsletter, you may also visit the Maryland Department of Labor website at dllr.maryland.gov/employment/mbw.shtml or contact the Division of Workforce Development and Adult Learning at dlwdalbusinessservices-dllr@maryland.gov. To submit articles for the newsletter or to comment regarding this issue, please contact Greg Eberts at greg.eberts@maryland.gov Page 1
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Job Market Quarterly Activities October December 2016 The One-Stop Job Market participates in a variety of workforce development activities on the Lower Shore. This is to provide a brief overview of the wide range of partner sponsored workshops, meetings, and events that were held from October December 2016. Workshops The following workshops and training sessions were held during the period: Department of Labor, Licensing & Regulation (DLLR) ROW Workshops Department of Labor, Licensing & Regulation (DLLR) RESEA Workshops Department of Social Services (DSS) Assessments Department of Social Services (DSS) Orientation For New Customers Department of Social Services (DSS) PA2E Class Department of Social Services (DSS) SBDC Class Department of Social Services (DSS) Tri-Community Mediation Job Corps Orientations LSWA Computer Skills Training LSWA Situational Awareness Training LSWA WIOA Orientation MCE First Steps to Starting Your Own Business Telamon Toastmasters Meeting Tri-County Workforce Development Initiative (TCWDI) Life Skills Training Tri-County Workforce Development Initiative (TCWDI) Mentoring Program Tri-County Workforce Development Initiative (TCWDI) Money Management Class Wor-Wic GED Wicomico Adult Program Wor-Wic ABE/ESL Classes Events Staff were involved in the following employment and training related activities during the quarter: Del-Mar-Va Council Meeting DEF Meeting DORS Promise Meeting LSWA Youth Standing Committee Meeting LSWA-- Full Committee Meeting OSJM Partners Meeting Telamon CoC Meeting Telamon Food Distribution Tri-County Workforce Executive Board Meeting Tri-County Workforce Initiative Team Meeting Tri-County Workforce Staff Meetings Workforce Investment Board (WIB) Meeting Job Fairs Businesses regularly use the Job Market facilities to recruit and interview new employees. The following employers held job fairs at the One-Stop Job Market or Job Market employees participated in off-site job fairs held by these employers during the period: Annual Job Fair Centre at Salisbury Mountaire Farms Penrose Management Securitas Sysco UPS For a complete list of upcoming activities, please go to the Yahoo calendar located at: https://calendar.yahoo.com/lsjm03/ Page 3
Quarterly Charts Program Years 2015 and 2016 Second Quarter Over Quarter Department of Labor, Licensing & Regulation The chart at right represents activity of the Department of Labor, Licensing and Regulation (DLLR) only. All Job Market customers qualify for DLLR s universally accessible labor exchange services. As a result, the agency serves large numbers of job seekers and this chart provides additional detail.. 8,500 8,000 7,500 7,000 6,500 6,000 5,500 5,000 4,500 4,000 3,500 3,000 7,208 8,198 Second Quarter PY '15 Second Quarter PY '16 2400 2200 2000 1800 1600 1400 1200 1000 800 600 400 200 0 956 2259 112 95 829 1160 572 Second Quarter PY '15 Second Quarter PY '16 430 328 284 58 0 35 28 16 19 787 659 An activity report with a full listing of agency services by quarter is available on pages 4-5 Page 4
One-Stop Job Market Customers Served Program Years 2015 and 2016 Second Quarter Over Quarter Table AGENCY October 1 December 31, 2015 October 1 December 31, 2016 MD Workforce Exchange Reemployment Opportunity Workshop 518 487 RESEA 186 382 Job Openings Received 269 150 Workforce Exchange Walk-ins 5004 5629 LS AJC Job Fair 1500 1700 Department of Social Services Wor-Wic CC Pre-employment Class * * Orientation 174 165 Customers Assisted With ** 1114 Transportation Customer Walk-Ins 956 2259 Temporary Cash Assistance 290 171 Div. of Rehabilitation Services Customers Served 112 95 Telamon Corporation Employment/Training 43 157 Emergency Assistance 79 35 Housing Counseling 14 117 Translation 5 16 Food Pantry 282 205 EWP (ESL) Class 2 67 ESL Lab 2 50 Out-of-School Youth 27 50 Other 106 61 Adult Basic Education 15 150 Rosetta Stone 5 46 FAST Program 249 206 Tri-County Workforce Development Referred to Life Skills 18 106 Enrolled Into Life Skills 10 53 Completed Life Skills 8 41 Customers Served 572 430 Assessment 38 27 Work Experience/Community Services 280 197 Day care 216 460 *Denotes Activity Not Offered This Quarter ** Activity Not Reported On Page 5
One-Stop Job Market Customers Served Program Years 2015 and 2016 Second Quarter Over Quarter Table AGENCY October 1 December 31, 2015 October 1 December 31, 2016 Unemployment Insurance Appeals Hearings 58 0 One Stop Mobile Unit Total Number of Clients by County 328 284 Somerset County * 44 Wicomico County * 142 Worcester County * 98 MD Workforce Exchange * 235 MD Workforce Exchange Resume * 15 Other Job Search Engines * 74 Employment Applications * 102 Referrals to One-Stop Training * 0 Other * 0 Unavailable days * 1 Senior Employment & Training Total Participants Served 35 28 Job Search Inquiries 30 27 Services to the Elderly Community 60 30 Unsubsidized Placements 5 0 New Participants During Quarter 0 0 Exits During Quarter 5 1 Job Corps Youth Interviewed 16 11 Enrolled in A Job Corps Center 8 8 Princess Anne One-Stop Walk-ins 787 659 * Denotes activity not tracked this period. Page 6
LOWER SHORE Labor Force, Demographic and Jobs Overview Source: Office of Workforce Information and Performance/Labor Market Analysis Page 7
LOWER SHORE Labor Force, Demographic and Jobs Overview October 2016 Source: Office of Workforce Information and Performance/Labor Market Analysis Page 8
LOWER SHORE Labor Force, Demographic and Jobs Overview October 2016 Source: Office of Workforce Information and Performance/Labor Market Analysis Page 9
LOWER SHORE Labor Force, Demographic and Jobs Overview October 2016 Top 10 Employers by the Number of Advertised Job Openings as of December 22, 2016 Rank Employer Name Number of Job Openings 1 Peninsula Regional Medical Center 276 2 Atria Senior Living 81 3 Salisbury University 76 4 University of Maryland Eastern Shore 39 5 Food Lion 36 6 Perdue Farms, Inc 35 7 Atlantic General Hospital 33 8 PNC Financial Services Group, Inc. 27 9 Family Dollar Stores, Inc. 26 10 Dish Network 24 Source: Office of Workforce Information and Performance/Labor Market Analysis Page 10
LOWER SHORE Labor Force, Demographic and Jobs Overview Top 10 Industries by the Number of Advertised Job Openings Third Quarter 2016 Rank Industry Name Number of Job Openings 1 Retail Trade 1,222 2 Health Care and Social Assistance 1,182 3 Administrative and Support and Waste Management 480 4 Transportation and Warehousing 429 5 Accommodation and Food Services 396 6 Manufacturing 365 7 Finance and Insurance 291 8 Public Administration 239 9 Educational Services 231 10 Information 158 Top 10 Occupations by the Number of Advertised Job Openings Third Quarter 2016 Rank Occupation Name Number of Job Openings 1 Registered Nurses 355 2 Retail Salespersons 311 3 Customer Service Representatives 189 4 Heavy and Tractor-Trailer Truck Drivers 155 5 Occupational Therapists 129 6 Physical Therapists 100 7 Nursing Assistants 98 8 First-Line Supervisors of Food Preparation and Serving Workers 92 9 First-Line Supervisors of Retail Sales Workers 87 10 Sales Managers 84 Source: Maryland Workforce Exchange VOS Online Jobs Data Page 11
One-Stop Customer Satisfaction Survey Summary The One-Stop Job Market Customer Satisfaction Survey was implemented in January 2004. The survey document has evolved into a resource that rates the One-Stop Job Market and the Mobile Unit on the environment presented to our customers. The information in this summary includes information from the One-Stop Job Market surveys collected. There were 22 collected during the week of 12/12/2016 thru 12/23/2016. *************************************************************************************************************** Overall during this sample week, customers rated One-Stop Job Market services with an average of 3.82 on a scale of 1-4. This rating means that customers agreed with the statements listed in the table below: Statement One-Stop Rating Mobile Unit Average Rating Rating I received the services I needed 3.77 3.63 3.70 Staff was friendly and helpful 3.77 3.94 3.86 Staff was knowledgeable about services available 3.82 3.94 3.88 I would recommend the services I received to others 3.68 3.94 3.81 I had an overall good experience 3.82 3.94 3.88 Average Rating 3.77 3.88 3.82 A breakout of The OSJM Mobile Unit collected 16 surveys on 12/12/16 thru 12/23/16. Numbers reflect which services customers filling out surveys received and are listed below. One person may have received more than one service: Activity One-Stop Surveys Mobile Unit Surveys Job Search 19 13 Resume Assistance 7 3 Career Information 0 3 Training 0 5 Page 12