No. of Printed Pages : 11 OXE-021 & 022 CO u) I CO CERTIFICATE IN TELECENTRE/ VILLAGE KNOWLEDGE CENTRE MANAGEMENT (CTVM) Term-End Examination June, 2013 OXE-021 : TELECENTRE AND COMMUNITY INFORMATICS OXE-022 : PLANNING AND MANAGEMENT OF TELECENTRE Time : 3 hours Maximum Marks : 100 Note : (i) Attempt all sections A, B and C as per the (ii) (iii) directions given in each section. Marks are indicated against each section. Answers should be brief and to the point. (i) (ii) SECTION-A (CHOOSE THE BEST ANSWER) Answer all questions. Each question carries 2 marks. 1 Ox2=20 1. Choose one of the common names by which telecentres are called in India. (a) Nenasalas (b) Telecentres Pusat Internet Desa e-choupals OXE-021 & 022 1 P.T.O.
2. Which International Organisation supported the setting up of first telecentre in India? (a) USAID DFID (b) IDRC SDC 3. Which International Organisation set-up the Community Multimedia Centres (CMCs)? (a) DFID UNDP (b) UNESCO IDRC 4. Usually an individual belong to : (a) Family (b) Friends Community Individual 5. If your telecentre is located in a temple, will other religious group come to your telecentre? (a) Yes Don't know (b) No 6. How will you encourage elderly and differently - abled come to your telecentre? (a) (b) Ramp or railing Locate it on higher floors Outside the community Not speaking to them OXE-021 & 022 2
7. 'Which among the following equipment/furniture is unnecessary for your telecentre? (a) (b) Computer Printer Computer tables and chairs Bed and mattress 8. Which computer hardware is important to connect to the Internet? (a) CD-ROM (b) Modem RAM Keyboard 9. Which among the following is not a continuing expense? (a) (b) Rental Salaries Building construction Stationery 10. While handling complaints, you should not be : (a) Calm and friendly (b) Rude and quarrel Cool and listen Humble and apologise ;11 OXE-021 & 022 3 P.T.O.
SECTION - B (SHORT ANSWER) (i) (ii) Attempt any five questions choosing at least two questions from Part-I and II. 5x6=30 Each question carries 6 marks. PART - I 11. Name three services a person can access in a telecentre. 12. List five methods of assessing community needs. 13. What are the five economic lifelines in a rural community. 14. Define: community informatics in your own words. PART - II 15. Identify six components of telecentre planing. 16. Name four ideal locations for setting up a telecentre. 17. Define telecentre management in your own words. 18. List five qualities of a telecentre manager. OXE-02i & 022 4
SECTION - C (ESSAYS) Answer two questions. Each question carries 25 marks. 2x25=50 19. (a) What are the steps involved in setting - up a telecentre? OR (b) Define a telecentre participant and identify the various telecentre participants in a community. 20. (a) Explain six major components of telecentre planning. OR (b) Explain the qualities and skills a telecentre manager/operator should possess. OXE-021 Sr 022 5 P.T.O.
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