Groupware 95 Europe Conference Proceedings Edited by Tracey Shearmon Peter R. Huekle Produced by: THE CONFERENCE GROUP 56 Canon Street Winchester Hants SO23 9JW, UK UB/TIB Hannover 89 113 554 265
Table of Contents Groupware 95 Europe Monday, June 19th, 1995 GENERAL SESSIONS Welcome to GroupWare '95 Europe 1-3 Peter Huekle, The Conference Group Groupware Horizons - A World Perspective 2-9 Thomas Austin, Gartner Group Groupware as a Business Productivity Tool 3-27 Jim Chapman, Triangle Computer Services Users Own Assessment of Benefits 4-29 Alexander Letts, SMI Group Limited Workflow, Workgroup or Groupware? 5-47 Heather Stark, OVUM Limited Integrating the Enterprise (The New Face of Teamwork) 6-61 Martin Smith, IBM Corporation LUNCH - SPONSORED BY VENTANA CORPORATION EMS in the Virtual Workspace 7 73 Jay Nunamaker & Bob Briggs, Ventana The Well Informed Manager 8-105 Monica Seeley, Sundridge Park Executive Development Centre A Study in Process Re-Design for Automation 9-115 David Best, Touche Ross Management Consultants People Issues in Migrating from Office Systems to Groupware 10-133 Lesley Shneier, World Bank Workflow Model Inter-Changeability 11-145 James Storm, Infologistik GmbH Learning through Experience - How Companies are Using Groupware 12-147 Mark Turrell, City University Business School Re-Engineering Claims Processing 13-165 Joanne Timewall, Sun Alliance Insurance UK Directory Management in the Future 14-197 David Cocks, PA Consulting Group Open Document Interchange 15-205 Peter Cumow-Ford, Viatec Software Limited
GroupWare '95 Europe Tuesday, June 20th, 1995 Groupware in the 21st Century 16-213 Peter Lloyd, Frontiers Implications of CSCW and Groupware for Business Processes 17-245 Geoffrey Damton, Knowledge Management Consultants Ltd Image Enabling Groupware 18-253 Tom Bird, Headway Technology Group Improved Customer Service Utilising Computer Telephony Integration and Workflow 19-261 Alan Neilson, Centre-file Limited Customer Service Management 20-273 Stephan Brendel & Hendrikje Kuhne, CompuNet GmbH The Context for Workflow Management 21-289 Keith Hales, SODAN Making the most of Middleware 22-297 Gary Miles, PA Consulting Group Microsoft's Information Exchange Strategy 23-311 Tony Meleg, Microsoft LUNCH - SPONSORED BY IBM CORPORATION The Evolution from the Age of Information to the Age of Intelligence 24-325 Dana Prestigiacomo, IBM Corporation Profiting from Sales Force Automation 25-331 William McMullen, Bowater Containers (Heavy Duty) Ltd An Etiquette for Computer-Based Communication 26-351 David Gurteen, Lloyd McKenzie & Partners Implementing Groupware in a Novell Netware Environment 27-365 Neil McAslan, Novell Wide Area Workflow 28-395 Nicholas Kingsbury, Software Support Limited
Groupware 95 Europe Wednesday, June 21st, 1995 Integrating People and Applications 29-403 Walter Wijn, EDS TPD (Europe) Ad Hoc & Production Workflow 30 427 Remi Bertrand, WANG Software Development Europe Groupware & Change Management 31-435 David Coleman, Collaborative Strategies Teleworking - The Next Step for Groupware? 32-461 David Bell, Achievement Technologies Limited Document Management Alliance 33-473 Ira Scharfglass, XSoft Integrating Groupware into Legacy Systems 34-483 Michael Davis, Andersen Consulting Re-engineering: A Global Perspective 35-497 Garth Shephard, Envisage Limited DTI PROGRAMME TRACK The Practical Introduction of Groupware into an Organisation - Issues arising from Research 36-511 Clive Holtham, City University Business School Enabling Group Working Between Enterprises 37-521 David Jennings, David Jennings Associates Documents and the Collaborative Business Process 38-529 Vijay Mital, University of Kent LUNCH - SPONSORED BY MICROSOFT CORPORATION Microsoft's Workgroup Computing Strategy 39-537 Microsoft Corporation Groupware and Legal Issues 40-543 Jane Rowlings, Charles Russell Solicitors A Rule Book for Enterprise Wide Groupware 41-557 John Kay, PA Consulting Group Panel Dicussion - Learning from Experience 42-575 Garth Shephard, Envisage Limited
GroupWare '95 Europe Wednesday, June 21st, 1995 - continued GENERAL SESSION Panel Discussion - What Customers Need Next 43-581 Thomas Austin, Gartner Group CONFERENCE CONCLUDES ADDITIONAL PRESENTATIONS Electronic Commerce with Distribution Channels through Groupware 587 Steve Roessingh, The LOGIC Group The Successful Use of Groupware and other Technologies to Support Business Processes 597 Alex Lindsay-Scott, Touche Ross Management Consultants Team Spirit or Ghost in the Machine? The Human Side of Groupware 607 Phil Taylor, Working Vision Assessing and Selecting Groupware Technologies 619 David Wilson, QA Training Limited