Page 1 2.1 STATION EMERGENCY CENTRE S DETAILS Location Contacts/Remarks Station Emergency SM Office, Level 3 O: +92.21.99043719 2.1.1 Coordination Room JIAP +92.21.99044602 (SECR) 2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 2.1.7 2.1.8 2.1.9 2.1.10 Survivor Reception Centre (SRC) (Airside) Passenger Reconciliation Area Crew Reception Centre (Airside) Relatives/Meeters Centre Family Assistance Centre (FAC) Town Emergency Coordination Room Survivor Reception Centre (Landside/Hotel) Crew Reception Centre (Land Station/Hotel) Volunteers Reporting Area Arr. Lounge, Hajj Terminal O: +92.21.99071813 Hajj Terminal O: +92.21.99071984 Arr. Lounge, Hajj Terminal Concourse Hall, Hajj Terminal Airport Hotel O: +92.21.99071813 (TBA) O: +92.21.34570141 O: +92.21.99044277 KBO Saddar Karachi O: +92.21.99206721 Airport Hotel O: +92.21.34570141 O: +92.21.99044277 Hotel Marriott O: +92.21.35680111 Directorate of Safety Management (Top Floor) O: +92.21.99044862 +92.21.99044372
Page 2 2.2 STATION EMERGENCY TEAM C: +92.321.8247796 O: +92.21.99206740 2.2.1 Station Head Aftab Ahmed Solangi +92.21.99206721/2624 F: +92.21.99206763 : khiuupk@piac.aero C: +92.300.2576551 O: +92.21.99043719 2.2.2 Station Manager +92.21.99044602 Muhammad Baqir F: +92.21.99044645 Noorani : khikkpk@piac.aero Address: Room 3016 JIAP C: +92.323.2320373 O: +92.21.99043243 2.2.3 Chief Engineer Line Salman Ahmed +92.21.99045323 Maintenance Farooqi F: +92.21.99242355 : khitypk@piac.aero 2.2.4 Engineering JIAP Line I O: +92.21.99045293 Line II O: +92.21.99043430 C: xxx O: +92.21.99242339 +92.21.99044972 2.2.5 Situation Room Duty Manager +92.21.99043961 F: +92.21.99242361 +92.21.34571517 : khiovpk@piac.aero C: +92.300.2114228 2.2.6 Operation Manager O: +92.21.99044807 Muhammad Anwar F: +92.21.99242219 (AM) R: +92.21.34570797 : m.anwar@piac.aero
Page 3 2.2.7 2.2.8 Passenger Sales Manager Ticket Office Manager Ayaz Mehmood Omer Khan 2.2.9 Manager Security Syed Ejaz Ali Shah 2.2.10 DGM Communication Aijaz Akhter 2.2.11 DGM Cargo Tariq Khan 2.2.12 HR Manager JTC Engr. Sikander Ali Shah C: +92.300.9296266 O: +92.21.99206710 +92.21.99202618 F: +92.21.9206746 : khiurpk@piac.aero C: +92.300.2786001 +92.321.4161114 O: +92.21.99043706 F: xxx : khirepk@piac.aero C: +92.306.8584043 O: +92.21.99044869 +92.21.99045210 F: +92.21.99242334 : khicgpk@piac.aero C: +92.321.2226169 O: +92.21.99043830 F: +92.21.99242341 : khixdpk@piac.aero C: +92.323.2326920 O: +92.21.99047201 F: +92.21.34572013 +92.21.34572084 : khikspk@piac.aero C: +92.321.8287770 O: +92.21.99043737 +92.21.99044413 F: +92.21.99043501 : khikdpk@piac.aero
Page 4 2.2.13 Finance Manager Sajjad Ahmed 2.2.14 Chief Medical Officer I/C Airport Medical Center (APMC) 2.2.15 ERP Coordinator Dr. Abdul Qadir Akhund Dr. Nusrat Tauheed Abbasi Abid Awan C: +92.300.2487512 O: +92.21.99043750 F: +92.21.99043501 : khiaypk@piac.aero C: +92.321.2929965 O: +92.21.99043277 F: +92.21.99242374 : khigmpk@piac.aero C: +92.321.2009737 C: +92.345.2742227 O: +92.21.99044808 F: +92.21.99044645 : khitsc@piac.aero 2.2.16 Person assigned to inform / call everyone at station in case of emergency Imran Bhatti Abid Awan (Main Person) Muhammad Baqir Noorani (Standby) C: +92.300.2991983 C: +92.345.2742227 O: +92.21.99044808 F: +92.21.99044645 : khitsc@piac.aero C: +92.300.2576551 O: +92.21.99043719 +92.21.99044602 F: +92.21.99044645 : khikkpk@piac.aero Address: Room 3016 JIAP
Page 5 2.3 TOWN EMERGENCY TEAM 2.3.1 District Manager Karachi Aftab Ahmed Solangi 2.3.2 Pax Sales Manager Ayaz Mehmood 2.3.3 Ticket Office Manager Asma Yousuf 2.3.4 Finance Manager Iftikhar Haider C: +92.321.8247796 O: +92.21.99206740 +92.21.99206721/2624 F: +92.21.99206763 : khiuupk@piac.aero C: +92.300.9296266 O: +92.21.99206710 +92.21.99202618 F: +92.21.9206746 : khiurpk@piac.aero C: +92.301.8233735 O: +92.21.99206721 EXT 2667 +92.21.99206708 : khitopk@piac.aero C: +92.300.2477294 O: +92.21.99206721 +92.21.99206762 F: xxx : khiabpk@piac.aero 2.4 Helping Stations S. No. Location / Item 2.4.1 2.4.2 Helping Station-1 (Sukkur) Helping Station-2 (Hyderabad) District Manager Station Manager District Manager Station Manager O: +92.71.9310499 +92.71.9310492 F: +92.71.9310491 : skzuupk@piac.aero O: +92.71.5806025 +92.71.5806026 : skzkkpk@piac.aero O: +92.22.9200851 F: +92.22.9200566 : hddgrpk@piac.aero O: +92.22.3400639 : hddkkpk@piac.aero
Page 6 2.5 CIVIL AVIATION/AIRPORT AUTHORITIES 2.5.1 2.5.2 2.5.3 Civil Aviation Authority Operation Control Centre (CAA) Airport Manager (CAA) Duty Manager Airport O: +92.21.99071289 (JIAP) O: +92.21.99071111 (EXCH) O: +92.21.99248786 (H/Q CAA) Director Operation O: +92.21.99242742 Asghar Faheem Khattak O: +92.21.99248690/1648 F: +92.21.99248146 : apm.jiap@caapakistan.com.pk O: +92.21.99071925 2.5.4 Air Traffic Control Duty Officer +92.21.34671636 2.5.5 Airport Fire Station Duty Officer O: +92.21.99072222/1399/1319 (CFRO) +92.21.99248873/1297/1257 2.5.6 Immigration Duty Officer O: +92.21.99071154 (24 Hrs) 2.5.7 Customs Duty Officer O: +92.21.99248409 +92.21.99248502 2.5.8 ASF Medical Centre Duty Officer O: +92.21.99242579 2.5.9 Rescue Coordination Centre Rescue Coordination Officer O: +92.21.99242401 +92.21.99071977 F: +92.21.99242404
Page 7 2.6 TRANSPORTATION 2.6.1 Ambulance Services 2.6.2 2.6.3 Filly Transport Services Metro Cab Karachi 2.6.4 Heavy Equipment 2.6.5 Pakistan Coast Guard 2.6.6 Helicopters 2.6.7 KPT Duty Officer CAA O: +92.21.99071111/2805 PIA Transit Cell O: +92.21.99044417 +92.21.99044237 Airport EDHI Center O: +92.21.34603602 EDHI O: +92.21.115 Abdul Ghaffar C: +92.321.2938774 (Director) O: +92.21.99044396 Arif Abbasi C: +92.322.2509067 (Manager) O: +92.21.111.222.787 G.M. Logistics (PIA) O: +92.21.99044423 LT. CMDR. Agha Gul C: +92.321.9204187 Zaman O: +92.21.99215251-54 (H/Q) (Kemari harbour) +92.21.32851121 Pak Navy (Tower) O: +92.21.99205351-5 (Exch) Chief Mechanical O: +92.21.99232143 Engineer Manager KPT O: +92.21.99214801-7
Page 8 2.7 HOSPITALS 2.7.1 Hospitals 2.7.2 2.7.3 Poison Control Hospitals PIA Hospital PIA Ambulances Jinnah Civil Liaquat National O: +92.21.35071854 +92.21.35070440 O: +92.21.99215960 +92.21.99216268 O: +92.21.34939613-14 F: +92.21.34932287 Abbasi Shaheed O: +92.21.99260403-05 C.M.H. Malir O: +92.21.49536165-70 Agha Khan O: +92.21.34930051 Aga Khan O: +92.21.34930051 Jinnah O: +92.21.35071854 Liaquat National O: +92.21.34939613-14 PIA Karsaz Engineering Jinnah Terminal Airport Dispensary 2.7.4 Medical Doctors Duty Officer JIAP 2.7.5 Morgues 2.7.6 2.7.7 2.7.8 Radiation Incident Responders Chemical Incident Responders Environmental Agency EDHI Civil Jinnah Pakistan Nuclear Regulatory Authority Environmental Protection Agency O: +92.21.99045411, 99043582 O: +92.21.99043839, 99044951 O: +92.21.99044791, 99044287 O: +92.21.99071133 Address: 1277 /78 LEVEL 1 JIAP O: +92.21.115 +92.21.36804483 O: +92.21.99215960 +92.21.99216268 O: +92.21.35071854 +92.21.35070440 C: +92.300.8261174 (Director) O: 0800.77766 : m.nadeem@pnra.org nrecc@pnra.org officialmail@pnra.org O: xxx O: +92.51.9267627
Page 9 2.8 FAMILY ASSISTANCE/HELPING AGENCIES 2.8.1 Family Support Agencies 2.8.2 Red Crescent Kanwar Waseem EDHI O: +92.21.115 O: +92.21.35833973 +92.21.35836281 2.9 PSYCHOLOGISTS 2.9.1 IBP Dr. Habiba Habib O: +92.21.35841713-4 2.9.2 Dr. Anila Amber C: +92.321.2012521 O: +92.21.99043823 2.9.3 Photographers : khisrpk@piac.aero G.M Public Affairs +92.21.99044005 will arrange F: +92.21.34575250
Page 10 2.10 CIVIL ADMINISTRATION/ARMED FORCES 2.10.1 2.10.2 Rescue 2.10.3 Commissioner s Office Chief Fire Officer (City) 2.10.4 Capital Police Chief 2.10.5 Police (Airport) 2.10.6 Security Agencies 2.10.7 2.10.8 2.10.9 Chief Minister s House Joint Crisis Management Centre Pakistan Coast Guard Shoaib Ahmed Siddiqui Commissioner s Control Room Ahmer (I/C Rescue) O: +92.21.99205607 +92.21.99205610 O: +92.21.1299 C: +92.300.8703857 O: +92.21.99204791 +92.21.99204730 Ehtashamuddin C: +92.345.8685330 Khalid Mehmood (SHO) PIA Security will arrange O: +92.21.99212652-53 F: +92.21.99212059 C: +92.300.9213952 O: +92.21.99248027 O: +92.21.99044463/4163 24/7 Complaint No. O: +92.21.80091915 Duty Officer LT. CMDR. Agha Gul Zaman (Kemari harbour) C: +92.321.3789526 +92.321.3789576 C: +92.321.9204187 O: +92.21.99215251-54 (H/Q) +92.21.32851121
Page 11 2.11 EMBASSIES/AIRLINES Provide contacts of 2.11.1 Embassy all important embassies Ms. Anita (Emirates) 2.11.2 Airlines Khursheed (Saudia) Suwit Vvittaya Prija (Thai Airways) Station Manager Gulf Air Contacts Ref. to Emergency Response Chapter 10 O: +92.21.111.225.535 O: +92.21.99071523 +92.21.99071532 +92.21.111.747.300 O: +92.21.32791921-25 +92.21.99071437 : khikktg@cyber.net.pk O: +92.21.99071472 O: +92.21.35675231-35 +92.21.99071232 2.12 LOCAL INFORMATION S. No. Description Information 2.12.1 Local Time GMT + 05:00 2.12.2 Temperatures JAN-MAR 25-30 C APR-JUN 35-40 C 2.12.3 Clothing Required Light warm/ Tropical Tropical 2.12.4 Electrical Voltage 220/240 Volts 2.12.5 Electrical Plug Type Double Triple Pin JUL-SEPT 30-35 C Tropical 2.12.6 Visa Requirements Visa Required for all International 2.12.7 Inoculation Requirements Yellow Fever from African Countries Banks/Financial 2.12.8 Institutions (Those HBL/UBL in business with PIA) 2.12.9 Banking Hours From 0900 Hrs to 1700 Hrs 2.12.10 Personal Security Requirements - OCT-DEC 25-30 C Light warm/ Tropical
Page 12 2.13. CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) (Country/City +92.21) Capt. Syed Adnan Haris Director Safety & QA / Emergency Director Capt. Amir Aftab Chief Pilot Corporate Safety Sajid Qayyum Deputy General Manager ERP Manager Family Assistance Muhammad Ali Safir Asstt. Manager Family Assistance Khursheed Ahmed Khan Sr. ERP Officer Ayesha Ambreen ERP Officer Ghulam Abbas Bhutto Senior PHS Officer Emergency Response Planning (ERP) Team C ell No +92.321.2484905 Tel Off +92.21.99044657, 99043898, 99044735, 99242340 Tel Home xxx Fax No +92.21.99242340 Telex KHIOFPK director.safety@piac.aero khiofpk@piac.aero Cell No +92.345.8218986 Tel Off +92.21.99044484, 99046016, 34573718 Tel Home +92.21.35894767 Fax No +92.21.99242359 Telex KHIOFPK cp.safety@piac.aero pksafe@piac.aero Cell No +92.322.7423724 Tel Off +92.21.99044890, 99242232 Tel Home +92.21.34014614 Fax No +92.21.99242258-59 Telex KHIERPK erc@piac.aero, sajid.qayum@piac.aero Cell No xxx Tel Off +92.21.99044376 Tel Home xxx Fax No +92.21.99242258-59 xxx Cell No +92.323.2327168, +92.333.3255670 Tel Off +92.21.99043803 Tel Home +92.300.3644844 Fax No +92.21.99242258 safir.ali@piac.aero Cell No +92.322.7423725 Tel Off +92.21.99044394 Tel Home +92.21.34400788 Fax No +92.21.99242258 khursheed.khan@piac.aero Cell No +92.324.2013392 Tel Off +92.21.99043797 Fax No +92.21.99242258 erp@piac.aero Cell No +92.331.2499435 Tel Off +92.21.99043818 Tel Home +92.21.34974614 Fax No +92.21.99242258 erc@piac.aero
Page 13 2.14. CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) (+92.21) LOCATION TEL DIRECT FAX E-MAIL / SITA CHAIRMAN/SVP S INT COM / ERC Ext: 38 JTC INTER COM ERC Ext: 288 MEDIA ROOM / ERC 990-43481 MEDIA ROOM / ERC 99242108 99242260 EMERGENCY CALL CENTER / ERC 43808, 43807 99242229 For EMERGENCY CALL CENTER / ERC 43809, 43810 99242352 EMERGENCY CALL CENTER / ERC 43805, 43803 99242332 EMERGENCY CALL CENTER / ERC 43798, 43797 99242284 EMERGENCY CALL CENTER / ERC 43828, 43824 99242254 EMERGENCY CALL CENTER / ERC 43818, 43815 99242360 EMERGENCY CALL CENTER / ERC 43832, 43829 99242358 EMERGENCY CALL CENTER / ERC 43833, 43834 99242275 EMERGENCY CALL CENTER / ERC 43768 99242336 COMMUNICATIONS ROOM / ERC 990-44273 OPS ROOM / ERC 990-44049 99242232 OPS ROOM / ERC 990-43844 99242273 OPS ROOM / ERC 990-43817 99242278 OPS ROOM / ERC 99242107 OPS ROOM / ERC 99242261 OPS ROOM / ERC 99242253 Incoming Calls by PIA Field Team Members 99242258 (IG) 99242259 (OG) erc@piac.aero SITA: KHIERPK H.O Extension of ERC 44 ERC (44372)
Page 14 2.15. AIR INDUS In case of aircraft accident, Head of Flight Operations Air Indus is to inform PIAC (+92-21) 99242339, 99043961 & Fax (+92-21) 99242361. Within 30 minutes (or ASAP) Emergency Response Centre (ERC) PIAC Will be activated Tel: (+92-21) 99044372, 99044862, 99242273, 99043817, 99044890, 99242232 Fax: (+92-21) 99242258 Cells: (+92-322) 7423724, (+92-323) 2327168, (+92-322) 7423725 E-mail: erc@piac.aero The following personnel may also inform CEO through Head of Commercial Cell +92-3008299410 Office: +92-21-35894428 for further action: Chief Operating Officer 92-300-8290485 Head of Commercial 92-21-35894428-29 Chief Pilot Corporate Safety 0300-8228591 Chief Pilot Training 0300-8546952 Head of Engineering & Maintenance 0323-2433439 Head of Airport Services 0300-2012747 Head of Marketing 0321-4427410 SAPS Operations 92-21-99071342 Station Manager Bahawalpur 0300-2437060 Station Manager Faisalabad 0300-7607566 Station Manager Islamabad 0300-9564990 Station Manager Karachi 0321-2612235 Station Manager Lahore 0300-9401276 Station Manager Multan 0300-9246694 Station Manager Peshawar 0336-5448954 Station Manager Quetta 0300-3820864