Page 1 2.1 STATION EMERGENCY CENTRES S No Location / Item Area / Location Country Code - City Code Number 2.1.1 Station Emergency Coordination Room (Airport) Duty Manager LBIA 2.1.2 Survivor Reception Centre (Airside) Silver Command, 1st Floor, Technical & Engineering Building, LBIA Gate 1 Terminal A. Airside & Departure Lounge. (+44-1274) O: +44-113- 3913327 /3913243 F:+44-113 3913326. O:+44-113- 3913298. F: +44-113- 3913120. 2.1.3 Crew Reception Centre (Airside) BOH Duty Manager's Office, Servisair LBA. C: +44-7979537180. O:+44-113-2509696 ext.4194. 2.1.4 Passenger Re-union Area (Airport) Gate 8, First Floor, Terminal A, Airside, LBIA O:+44-113- 2509696 ext. 2259. F: +44-113- 3913120. 2.1.5 Relatives & Meeters Centre Gate 7 First Floor, Terminal A, Airside, LBIA O:+44-113-2509696 ext. 2259. Fax:+44-113-3913120. 2.1.6 Volunteers Reporting Area 2.1.7 Survivor Reception Centre (Landside / Hotel) PIA Office - O:+44-127-4 731705/ +44-113-2502109 Add: PIA Office - LBIA Hotel O:+44-113- 2843966, F: +44-113-2843451 Add: Britannia Hotel, Bramhope, Leeds 2.1.8 Crew Reception Centre (Land Station / Hotel) Ramada Leeds Parkway, Bramhope, Leeds O: +44-113-2699+0. F:+44-113-2674410 2.1.9 Family Assistance Centre l Hotel O :+44-113-2843966, F: +44-113-2843451 Add: Britannia Hotel, Bramhope, Leeds
Page 2 2.2 STATION EMERGENCY TEAM S No Location / Item Contact Person s 2.2.1 Country / District Manager G. N. lashari C: +44-7516910447 O: +44-1274-731877 F: +44-1274-725095 R: +44-1274-775020 E-Mail: brfuupk@piac.aero 2.2.2 Station Manager Mr Inam Bari C: +44-7946744727 O: +44-113-2502109 F: +44-113-2506547 E-Mail: lbakkpk@piac.aero 2.2.3 Operations Manager / Officer Where Applicable 2.2.4 Engineering Manager / Representative 2.2.5 Pax Sales Manager 2.2.6 Ticket Office Manager Same as Station Manager N/A Same as Manager BRF C: +44-7946744727 O: +44-113-2502109 F: +44-113-2506547 C: xxxx C: +44-7516910447 O: +44-1274-731877 F: +44-1274-725095 R: +44-1274-775020 E-Mail: brfuupk@piac.aero G. N. lashari C: +44-7516910447 O: +44-1274-731877 F: +44-1274-725095 R: +44-1274-775020 E-Mail: brfuupk@piac.aero
Page 3 2.2.7 HR Manager Mr. Imtiaz Ahmed C: +44-7891127044 O: +44-1274-731704/705 R: +44-1274-409214 F: +44-1274-725095 E-Mail: brfgapk@piac.aero Address 2.2.8 Finance Manager Mr Imtiaz Ahmed C: +44-7891127044 O: : +44-1274-731704/705 R: +44-1274-409214 F: +44-1274-725095 E-Mail: brfabpk@piac.aero Address 2.2.9 Cargo Manager NIL C: xxxx 2.2.10 Security Manager / Officer 2.2.11 Public Relation Rep. 2.2.12 Volunteers Coordinator 2.2.13 Ground Handling Agent / Representative NIl C: xxxx MS Catharine C: +44-75+225423 E-Mail:xxxx BRFABPK SERVISAIR Detail already dispatched C: xxxx C: xxxx
Page 4 2.3 HELPING STATIONS 2.3.1 Helping / Nearest PIA Station-1 London Heathrow 2.3.2 Helping / Nearest PIA Station-2 Manchester 2.4 CIVIL AVIATION / AIRPORT AUTHORITIES S. No. Location / Item Contact Person s 2.4.1 Civil Aviation Authority Commercial Director 2.4.2 Emergency Operation Center (EOC) Baqar Noorani C: +44.759.769.7192 O: +44.208.759.4256 F: +44.208.897.2535 E-Mail: lhrkkpk@piac.aero Mr Ijaz Ahmad O:+161-4892849 C: 07766-021249 R: +161-226-3111 F: +161-4990907 Email :mankkpk@piac.aero Mr Tony Hallwood C: +44-7793709188 O:+44-1133913202 E-Mail:xxxx There is no number allotted now. Marshall will guide them at assembly centre. 2.4.3 Airport Manager C: +44-7970 525917 E-Mail: terminal office@lbia.co.uk 2.4.4 Air Traffic Control O : +44-1132 2509696x3282 2.4.5 Airport Fire & Rescue Fire Officer O: +44-1132 3913241
Page 5 2.4.6 Airport Ambulance Emergency Call Number for all C: 999 2.4.7 Airport Security Mr Marc C: +44-7817891075 O: +44-113-3913367 E-mail:mpuckle@aircervcorp.com 2.4.8 Immigration O : +44-1132 2509696 x 2298 2.4.9 Customs O : +44-1132 2509696 x 2267 2.4.10 Airport Media Centre Ms Cathrine O: +44-75+225423 2.4.11 Airport Emergency Call Centre 2.5 TRANSPORTATION /CAB SERVICES/COACH SERVICES/BUS SERVICES S.No. Location / Item Contact Person s 2.5.1 Buses Europe car AVIS 2.5.2 Helicopters Multi Flight Ltd 2.5.3 Heavy Wreckage / Debris Removal Equipment Helicopter Servis C: +44-113 250 9066 O: +44-113 250 3880w E-Mail: www.avis.co.uk x O:+44-1132387166 E-Mail: www.multiflight.com
Page 6 2.6. HOSPITAL & MEDICAL DOCTORS / MORGUES/POISON CONTROL UNIT S. No. Location / Item Contact Person s 2.6.1 Hospitals Yorkshire Ambulance O:+44-1422 280122 Address: 2.6.2 Poison Control Centres 2.6.3 Radiation Incident Responders 2.6.4 Chemical Incident Responders xxxx 2.6.5 Environmental Agency 2.6.6 PIA Doctors 2.6.7 Doctors 2.6.8 Psychiatrists 2.6.9 Psychologists / Psychotrauma Specialists
Page 7 2.7 FAMILY SUPPORT AGENCIES S.No. Location/ Item Contact Person 2.7.1 Welfare Centers e.g. Edhi / Saylani 2.7.2 Humanitarian Agencies Red Crescent / Cross : 2.7.3 Mortuary 2.7.4 Funeral Home / Morgues 2.7.5 Coffin Box, Bags and Cloth Suppliers 2.7.6 Photographers / Movie Makers 2.8 CIVIL ADMINISTRATION / ARMED FORCES S.No. Location / Item Contact Person s C: xxxx 2.8.1 Local Administration C: xxxx 2.8.2 Local Agencies 1. Town Fire Brigade
Page 8 2.8.3 Armed Forces Assistance 2. Town Police 3. Gas 4. Electricity 5. Flight Enquiry 6. Railway Inquiry 7. Telephone Inquiry 8. Civil Defence 9. Bomb Disposal 2.8.4 Coast Guards
Page 9 2.9 EMBASSIES / AIRLINES S.No. Location / Item Contact Person s Country Code - City Code - Number 2.9.1 Embassies Mr Tariq Soomro C:+44-7775948665 2.9.2 Airlines 2.9.3 Couriers & Cargo 2.10 LOCAL INFORMATION S. No. Description Information 2.10.1 Local Time + 0500 GMT 2.10.2 Temperatures JAN-MAR APRIL-JUN JUL-SEPT OCT-DEC 2.10.3 Clothing Required WINTER CLOTHING SAME WINTER CLOTHING SUMMER CLOTHIN G 2.10.4 Electrical Voltage 220 2.10.5 Electrical Plug Type SAME AS IN PAKISTAN 2.10.6 Visa Requirements AS PER UK IMMIGRATION RULES. 2.10.7 Inoculation Requirements 2.10.8 Banks / Financial Institutions (Those in business with PIA) 2.10.9 Banking Hours TRAVELEX WINTER CLOTHIN G
Page 10 2.11. CONTACTS OF ERP TEAM KARACHI Emergency Response ning (ERP) Team Capt. Salman Azhar GM CS&QA / Emergency Director Tariq Moen Deputy General Manager ERP Jawed Mansha Manager Family Assistance Sajid Qayyum Asstt. Manager Family Assistance Khursheed Ahmed Khan ERP Officer Cell No +92-333-2131660 Tel Office +9221-99044484, 34573718 Tel Home +9221-35844230 Fax No +9221-99242322 Telex KHIOFPK E-mail khiofpk@piac.aero Cell No +92-301-8255545 Tel Office +9221-99044890, 99242232 Tel Home +9221-34969813 Fax No +9221-99242258 Telex KHIERPK E-mail erm@piac.aero tariq.moen@piac.aero Cell No +92-301-8200296 Tel Office +9221-99044376 Tel Home +9221-34589375 Fax No +9221-99242258 E-mail jawed.mansha@piac.aero Cell No +92-301-8200297 Tel Office +9221-99044394 Tel Home +9221-34974614 Fax No +9221-99242258 E-mail sajid.qayum@piac.aero Cell No +92-301-8200298 Tel Office +9221-99044862 Tel Home +9221-34400788 Fax No +9221-99242258 E-mail khursheed.khan@piac.aero 2.12.CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) KARACHI (+92-21) LOCATION SEC EXT DIRECT FAX E-MAIL / SITA CHAIRMAN/SVP S INT COM / ERC ERP 38 JTC INTER COM ERC ERP 288 MEDIA ROOM / ERC ERP 4+348 1 MEDIA ROOM / ERC ERP 99242108 99242260 EMERGENCY CALL CENTER / ERC ERP 99242229 For EMERGENCY CALL CENTER / ERC ERP 99242352 EMERGENCY CALL CENTER / ERC ERP 99242332 EMERGENCY CALL CENTER / ERC ERP 99242284 EMERGENCY CALL CENTER / ERC ERP 99242254 EMERGENCY CALL CENTER / ERC ERP 99242360 EMERGENCY CALL CENTER / ERC ERP 99242358 EMERGENCY CALL CENTER / ERC ERP 99242275 Incoming Calls by PIA Field Team Members
Page 11 EMERGENCY CALL CENTER / ERC ERP 99242336 COMMUNICATIONS ROOM / ERC 44273 99242258 OPS ROOM / ERC ERP 99242232 OPS ROOM / ERC ERP 99242273 OPS ROOM / ERC ERP 99242278 OPS ROOM / ERC ERP 99242107 OPS ROOM / ERC ERP 99242261 OPS ROOM / ERC ERP 99242253 OPS ROOM / ERC ERP 44049 OPS ROOM / ERC ERP 43844 OPS ROOM / ERC ERP 43817 99242259 (OG) erm@piac.aero SITA: KHIERPK