THE ABBEYVIEW SURGERY WELCOMES NEW PATIENTS Our list is open to new patients Residing in Crowland and the surrounding area Including the villages of: Cowbit Eye (part) Deeping St Nicholas Gedney Hill Moulton Chapel Newborough Shepeau Stow Thorney Weston Hills (part) Whaplode Drove If you are currently registered at the Practice and relocate to Spalding, please contact the Reception team to ascertain whether your new home lies within our Practice boundary. If you would like to register at the Surgery, please either call in or telephone to request registration forms. Please bring either your medical card or national health number. ABBEYVIEW SURGERY PARTNERS Crowland Health Centre Thorney Road, Crowland Peterborough PE6 0AL Telephone: 01733 210254 Fax: 01733 210256 DR ABHIJIT BANERJEE, MBBS, MRCS, DFSRH, PGDPD (Cardiff) Special interest in Minor Surgery, ENT, and Dermatology DR FLEUR ENGLAND, MBChB honours, nmrcgp Special interest in Palliative Care, Woman s Health and Minor Surgery ASSOCIATE DOCTORS DR RANJIT JONES, MBChB DR EBELE TUNKUDA, MBBS, MRCGP, DFFP
APPOINTMENTS DISPENSARY Monday 7.30am 6.30pm 9am 12.30pm 1.30 6.30pm Tuesday 8.00am 6.30pm 9am 12.30pm 1.30 6.30pm Wednesday 8.00am 6.30pm 9am 12.30pm 1.30 6.30pm Thursday 8.00am 8.00pm 9am 12.30pm 1.30 7.30pm Friday 8.00am 6:30pm 9am 12.30pm 1.30 6.30pm CONTACT RECEPTION Monday Friday TELEPHONE CONSULTATION Monday Friday OUT OF HOURS IN AN EMERGENCY DIAL 999 If you need medical advice fast dial 111 8.00am 6.30pm 8.00am 10.00am We understand that there may be times when you are unable to attend for a booked appointment. Please let us know if this is the case so we can offer the appointment to another patient. MANAGEMENT TEAM Business Manager Our Business Manager, Helen Herbert, leads the Management Team to ensure the business meets its required contractual obligations. Helen is also responsible for the financial planning for the surgery, together with running IT services. Reception Team Cathy Marsters leads our team of receptionists who will be pleased to help you with your appointments and general enquiries. Dispensary Team Patients who live more than one mile from a Pharmacy may be eligible to have their medication dispensed by the Surgery. The Practice has an approved dispensing area and is unfortunately not able to dispense to any patient not residing within it. Please contact our Dispensary Manager, Kelly Wells, for further details and any enquiries relating to dispensary services. To assist our dispensing patients, a delivery service to Whaplode Drove and Gedney Hill Post Offices is available. PLEASE ASK FOR DETAILS ANTENATAL CARE Booking appointments are held at the Practice with a Midwife from Peterborough City Hospital. Please contact the Practice Reception team to arrange this. Follow up appointments are at the local Surestart Centre. NAMED GP Patients of the Practice are free to make an appointment with any Doctor at the Practice. NHS guidelines require us to allocate a named GP to each patient and we have divided the Practice list according to surname. Please see the Practice notice board for further details. PATIENT PARTICIPATION GROUP (PPG) The Practice works closely with our Patient Participation Group with the aim of improving communication between patients and the Surgery with a view to making changes and improvements to the services offered. Further information, including contact details, is available on the Practice web site and the PPG notice board within the waiting area. CROWLAND CARES Our friends at Crowland Cares are able to offer help with driving people to appointments at the Surgery, hospital or other necessary journeys; help with shopping, collecting prescriptions and other short-term practical help during illness; assistance with filling forms and letter writing, and visiting and befriending people at home. They also organise a range of social activities. Contact them on 01733 211797 or call in at the Library Monday-Friday 9.30 12.30 to request their help or offer yours. USEFUL CONTACT NUMBERS District Nurses Health Visitor Lloyds Chemist, Crowland Newborough Pharmacy Surestart Centre 01778 579010 01778 579012 01733 210207 01733 811917 01733 211609
PRIVATE WORK Some of the services we offer, such as insurance reports and medical certificates, are not available under the NHS and may incur charges. Details of charges are available upon request from the Receptionist Team. Payment should be made at the time of collection/consultation. TRANSLATION Please let the Reception Team know if you require the services of a translator. DISABLED FACILITIES There is a parking space reserved for disabled patients near the front entrance. The building is on the ground floor only with no steps. All doors are wide enough for wheelchair access. Toilets equipped to aid our patients with disabilities are available. SICKNESS NOTES An NHS sickness certificate may be issued after seven days of illness. If you request a sick note for the first week of absence, this is not part of NHS services and will incur a charge payable by yourself or your employer. PRIVATE PRESCRIPTIONS Some prescriptions are not available on the NHS. If you require a private prescription, as with NHS prescriptions, please allow a minimum of 48 hours for your request to be processed. If you choose to take your prescription elsewhere then an administration charge will apply. A list of our charges is available from the Dispensary where you may also collect your medication. CALDICOTT PRINCIPLES Patient information will be respected as confidential and will not be divulged to any third parties without patient s consent. Please contact the Practice Administrator, Angela Morton, if you require access to your medical records. (Caldicott Guardian is Dr Fleur England) COMMENTS AND COMPLAINTS Our patient s views are important to us and we aim to provide an excellent service. However, if you feel we can improve a service we offer or have any comments or complaints, please address them to the Practice Administrator, Angela Morton. We follow the recommended NHS complaints procedure. VIOLENT AND ABUSIVE BEHAVIOUR The practice has a zero tolerance to abusive or threatening behaviour. The Practice will consider removal from the Practice List of a patient in all cases of verbal or physical aggression towards members of staff. SERVICES Nursing Care Our team of Practice Nurses and Healthcare Assistants provide best quality nursing services. Each have differing areas of expertise and our Receptionists will guide you to the most appropriate person to help you. Blood pressure monitoring Conjunctivitis Colds Contraception Dressings Ear Syringing Emergency Contraception Minor Illness/Injuries Phlebotomy Skin Infections Smoking Cessation Smears Suture removal Thrush Travel Vaccination Weight loss Wound care Please help us to reserve appointments with the Doctor for those patients with more serious problems by requesting an appointment for minor ailments with one of our Triage Nurses. They will be able to help you with complaints such as coughs and colds, Cystitis/urine infections, diarrhoea and vomiting, earache, rashes, head lice, sore throats and minor illnesses and injuries. Our Practice Nurses have also received specialist training in Asthma, Chronic Obstructive Pulmonary Disease, Diabetes, Coronary Heart Disease and Travel vaccinations. Anticoagulation and Shared Care Testing We offer regular testing for patients taking anticoagulation drugs and for whom the hospital has prescribed specialist drugs. You will be advised when you need to attend for a blood test. Contraception Contraceptive pill checks and advice may be given by the Practice Nurse. We also provide an IUCD (coil) fitting and removal service and Implanon (contraceptive implant) insertion and removal service. Cervical Smear Tests A letter will be sent to invite you to make an appointment with the Practice Nurse. You will be notified of your results by post. Minor Surgery We offer a variety of minor surgical procedures and diagnostic biopsies at the Practice, including mole and skin tag removal, cyst excision, injections into joints and muscles and therapeutic aspirations. Please ask our Reception team for further information.
Influenza vaccination If you are aged 65 years and over, are under 65 years and included in an at risk Health group or you are a Carer for someone, you are entitled to a free influenza vaccination. Each year, around September, we will publish details of our flu clinics. Please contact the Surgery for an appointment or attend one of our walk in clinics, when you may also be offered a check for abnormal pulse as proactive intervention to identify patients who may be at increased risk of stroke. PHLEBOTOMY SERVICE Appointments for phlebotomy are routinely available until 2pm each day to be ready for the courier collection service from Peterborough City Hospital. Most appointments take only ten minutes but some require 20 or 30 minutes with the Nurse or may require the Doctor to be present. Some of our Nurses have received training in a particular speciality. Due to the variety of appointment requests made for the Practice Nurse, the Reception team may ask the reason why you are requesting an appointment. This is to ensure your appointment is with an appropriate medical professional for the correct amount of time. RESULTS All results are checked by one of the Doctors. If you have had a test, please telephone the Surgery for results after 2pm, A Receptionist will advise you of the comments made by the GP. If you have any questions following this, you may be requested to speak to a doctor or nurse in the phone in or to see a doctor. PRIVACY Our reception area is adjacent to the waiting area. If you have something you wish to discuss privately with the Receptionist, please ask and we will be pleased to speak to you away from the Reception area. TELEPHONE CONSULTATIONS The Surgery runs a telephone consultation service between 9am and 10am each day. A Practice Nurse or Doctor will be available to answer queries which may not require attendance at the surgery. Appointments are available on the day and bookable in advance. HOME VISITS Home visits are intended for those who cannot, FOR MEDICAL REASONS, attend the Surgery. If you need a home visit, please contact us before 11am. A doctor may return your call to discuss your request. The Doctors provide NHS General Practitioner Services. They are part of a team, including Nurses, Midwives and Health Visitors. We aim to deliver comprehensive first class medical care, including maternity, contraception and child care service. All consultations are by appointment and are usually ten minute intervals. If you feel that you have a particularly complicated problem, please ask for a double appointment. The Doctors try to run on time so you have a minimum wait. However, the Doctor may be called out on an emergency in which case there may be a delay. Any patients subject to such inconvenience will be kept fully informed. REPEAT PRESCRIPTIONS Please help us by ordering your repeat prescription by returning the computerised slip provided, to the Surgery by hand, post or fax. You can arrange your Repeat Prescriptions and Appointments online and/or access parts of your medical records. Please ask at Reception for details of how to register for this service. Patients who have difficulty using the above methods of ordering may phone the Reception team who will be pleased to help you with your request. Please help us by telephoning after 11am to avoid the period when the phone lines are at their busiest. PLEASE ALLOW A MINIMUM OF 48 HOURS FOR YOUR REQUEST TO BE PROCESSED BY THE SURGERY. Prescriptions for non dispensing patients can be collected from the Surgery to take to your Pharmacy of choice. Alternatively you may collect your prescription from either Lloyds Pharmacy, Crowland or Newborough Pharmacy, or make arrangements with them to have your prescription delivered to your home. Please make your preference clear when you request your medication. Wastage please order only what you need. Any medication returned, even if unopened, must be destroyed.