Care service inspection report Full inspection Schools' Out! Day Care of Children Netherlee Scout Hall Ormonde Drive Glasgow Inspection completed on 24 March 2016
Service provided by: Schools' Out! Service provider number: SP2003000797 Care service number: CS2003003906 Inspection Visit Type: Unannounced Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and set out improvements that must be made. We also investigate complaints about care services and take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com 0345 600 9527 www.careinspectorate.com @careinspect page 2 of 31
Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service. We gave the service these grades Quality of care and support 4 Quality of environment 4 Quality of staffing 4 Quality of management and leadership 3 Good Good Good Adequate What the service does well The service provides children with a variety of activities and opportunities which will support their development. The staff team are caring and know the children well, providing effective support in the service. What the service could do better The service must operate within the conditions of registration as detailed on their certificate of registration. The service should take action to address the outstanding recommendations made at the previous inspection. The service could develop the children's care plan and development information to ensure that they are promoting individual development through the opportunities provided. The service should continue to develop the opportunities for outdoor play to ensure that children are given access to fresh air every day and that they can access opportunities which present them with a challenge to promote their development and keep them healthy and active. page 3 of 31
What the service has done since the last inspection Inspection report The service have updated their complaints processes to share information about the timescales for any responses; this addresses a recommendation made at the last inspection. There has been a change of manager since the last inspection and the new manager has been reviewing and developing the policies, procedure and practice in the service since coming into post. Conclusion The service provides children with a variety of play opportunities which they enjoy and will help them to develop. The families and children we consulted with during the inspection process were very happy with the care and activities provided and the staff team skills. page 4 of 31
1 About the service we inspected Inspection report The Care Inspectorate is committed to improving the health and wellbeing of all children receiving a care service. We want to ensure they have the best start in life, are ready to succeed and live longer, healthier lives. We check services are meeting the principles of Getting It Right For Every Child (also known as GIRFEC). Set up by Scottish Government, GIRFEC is a national approach to working in a consistent way with all children and young people. It is underpinned by the principles of prevention and early intervention. The approach helps services focus on what makes a positive difference for children and young people - and what they can do to improve. GIRFEC is being woven into all policy, practice, strategy and legislation that affect children, young people and their families. There are eight wellbeing indicators at the heart of GIRFEC. They are: safe, healthy, achieving, nurtured, active, respected, responsible, and included. They are often referred to as the SHANARRI indicators. We use these indicators at inspection, to assess how services are making a positive difference for children. The out of school care service is provided in two buildings within walking distance to the school they collect from. The younger children are cared for at the Netherlee Pavilion on Monday, Tuesday and Wednesday and the Netherlee Scout Hall on Thursday and Friday. The older children are cared for at the Netherlee Scout Hall all week. page 5 of 31
The service is currently registered with the following conditions: 1. To provide a care service to a maximum of 40 children within the scout hall on a Monday, Tuesday and Wednesday and a maximum of 60 children on a Thursday and Friday. In addition, the service may care for a maximum of 70 children on a Thursday reducing to 60 as children leave the service or by 30 June 2015, whichever occurs first. A maximum of 40 after school care children may be cared for within Netherlee Pavillion. A maximum of 40 children may be cared for within the breakfast club. In addition, the breakfast club may care for a maximum of 65 children on a Wednesday and a maximum of 45 on a Thursday reducing to 40 as children leave the service or by 30 June 2015, whichever occurs first. 2. The after school care club may operate from Netherlee Scout Hall Monday to Friday 2.45pm to 6.00pm and Netherlee Pavilion Monday, Tuesday and Wednesday 2.45pm to 6.00pm. The breakfast club may operate from Netherlee Pavilion Monday, Tuesday, Wednesday, Thursday and Friday 7.45am to 9am. 3. A minimum of 2 staff to be present. 4. The adult : child ratio to be 1:10. 5. Appropriate insurance certificate to be displayed. Recommendations A recommendation is a statement that sets out actions that a care service provider should take to improve or develop the quality of the service, but where failure to do so would not directly result in enforcement. page 6 of 31
Recommendations are based on the National Care Standards, SSSC codes of practice and recognised good practice. These must also be outcomes-based and if the provider meets the recommendation this would improve outcomes for people receiving the service. Requirements A requirement is a statement which sets out what a care service must do to improve outcomes for people who use services and must be linked to a breach in the Public Services Reform (Scotland) Act 2010 (the "Act"), its regulations, or orders made under the Act, or a condition of registration. Requirements are enforceable in law. We make requirements where (a) there is evidence of poor outcomes for people using the service or (b) there is the potential for poor outcomes which would affect people's health, safety or welfare. Based on the findings of this inspection this service has been awarded the following grades: Quality of care and support - Grade 4 - Good Quality of environment - Grade 4 - Good Quality of staffing - Grade 4 - Good Quality of management and leadership - Grade 3 - Adequate Inspection report This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change following other regulatory activity. You can find the most up-to-date grades for this service by visiting our website www.careinspectorate.com or by calling us on 0345 600 9527 or visiting one of our offices. page 7 of 31
2 How we inspected this service The level of inspection we carried out In this service we carried out a low intensity inspection. We carry out these inspections when we are satisfied that services are working hard to provide consistently high standards of care. What we did during the inspection Two inspectors visited the service unannounced on Wednesday 23 March 2016. During this inspection process, we gathered evidence from various sources: We observed the staff working with the children. We spoke with: - children attending - collecting children from the service - some of the staff working in the service, the manager. We looked at: - registers - service diaries - displays - registration certificate - questionnaires - care plans - accident and incident records - the environment and equipment - risk assessments - staff planning documents - staff training - quality assurance documentation - service risk assessments - minutes from meetings - parents' feedback in our questionnaires - the service's quality assurance systems - staff feedback in our questionnaires. page 8 of 31
We considered the information gathered and evaluated the service against eight quality statements under four quality themes. We were unable to look at Quality Theme 3 Statement 2 as planned, as the staff files were stored confidentially off site and there was no way to access them as the provider was not in the country during the inspection and for a period of time after. We gave feedback to the staff team during the inspection and formally to the manager after the inspection. Grading the service against quality themes and statements We inspect and grade elements of care that we call 'quality themes'. For example, one of the quality themes we might look at is 'Quality of care and support'. Under each quality theme are 'quality statements' which describe what a service should be doing well for that theme. We grade how the service performs against the quality themes and statements. Details of what we found are in Section 3: The inspection Inspection Focus Areas (IFAs) In any year we may decide on specific aspects of care to focus on during our inspections. These are extra checks we make on top of all the normal ones we make during inspection. We do this to gather information about the quality of these aspects of care on a national basis. Where we have examined an inspection focus area we will clearly identify it under the relevant quality statement. Fire safety issues We do not regulate fire safety. Local fire and rescue services are responsible for checking services. However, where significant fire safety issues become apparent, we will alert the relevant fire and rescue services so they may consider what action to take. You can find out more about care services' responsibilities for fire safety at www.firescotland.gov.uk page 9 of 31
The annual return Every year all care services must complete an 'annual return' form to make sure the information we hold is up to date. We also use annual returns to decide how we will inspect the service. Annual Return Received: Yes - Electronic Comments on Self Assessment Every year all care services must complete a 'self assessment' form telling us how their service is performing. We check to make sure this assessment is accurate. The self assessment needs reviewed and updated to give a reflection of how the service is working. A recommendation was made at the last inspection to improve the quality of the self assessment and share information about the Care Inspectorate's grading criteria to support the service to evaluate against this. No action has been taken to address this recommendation and it is continued in this report. Taking the views of people using the care service into account The children and young people we spoke with during the inspection told us that they enjoyed coming to the service. They told us that they liked the staff and that they were nice to them. The children and young people told us that they would like to get outside more as they often have to stay inside throughout the afternoon. Children commented : "We go outside on sunny days. We get to play tennis or football. We are not allowed piggy backs or anything and they (staff) don't want to take responsibility for us banging our heads or anything!" "We go outside when it's not muddy and it's sunny." page 10 of 31
The children enjoyed the variety of activities for example: "Xbox." "Watching movies." "Lego, hamma beads, the reading corner where you can relax and a homework table." Children commented: "I like it because it gives me time away from my little sister." "I think up at this place (the Scout Hall) is the best one!" Inspection report Taking carers' views into account Seven families returned our questionnaires before the inspection giving feedback on the quality of care provided. The families who we spoke with and who gave feedback in the questionnaires gave positive feedback on the quality of the service, the care provided, the staff team, the service environment and the management and leadership of the service. The majority of the families felt that the service asked them for feedback to help it develop further. Below are some of the comments made: "The staff in the Scout hall know our child well, are approachable, knowledgeable and caring." "Our child feels part of the service, they regularly seek children's input/ideas, and then they action them." "I feel the staff know my child as an individual. They form strong bonds with the children and offer them the support and guidance they need." page 11 of 31
3 The inspection We looked at how the service performs against the following quality themes and statements. Here are the details of what we found. Quality Theme 1: Quality of Care and Support Grade awarded for this theme: 4 - Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the care and support provided by the service. Service Strengths We assessed the service as 'good' for this Quality Statement. We concluded this after we observed practice, spoke with children and parents, staff members and observed relevant documentation. We saw that the staff regularly consulted with the children, young people and their parents and used the feedback they gathered to change and improve the care and support in the service. For example, children gave their views at regular circle time meetings which staff used to develop the programme of activities. This will help the children and their families to feel that their views are respected by the service and that they are involved in developing it further. We saw that staff had positive relationships with children and the families. We saw staff give feedback to carers at the end of the session and parents told us that they felt informed about their child's time at the service. This will help to provide consistency of care for the children and young people. We observed the staff consulting with the children and young people throughout the session, listening carefully to their views and acting on them. This helped the children and young people to feel safe and respected. page 12 of 31
The service provided clear information for parents about how care needs would be met through discussions, regular meetings, social media and displays. The parents who completed our questionnaires and the parents we spoke with all agreed that staff asked for their child's view and consulted with them to meet their child's needs effectively. Parents agreed that staff share appropriate information to help them support their child's learning and development. Areas for improvement We saw that parents have been asked to sign the children's folders every six months. The service should now find ways to show how parents have been involved in reviewing children's development at these meetings. The manager identified gathering more feedback from families, children and young people and sharing how it has been used to change and improve the care provided in the service as an area for improvement. Grade 4 - Good Number of requirements - 0 Number of recommendations - 0 page 13 of 31
Statement 2 We enable service users to make individual choices and ensure that every service user can be supported to achieve their potential. Service Strengths We spoke with the children, parents, manager, staff, watched practice and examined personal plans. We also took account of parents' comments within the Care Inspectorate questionnaires. We found the service to be performing well in all areas of this statement and assessed the service as 'good' for this Quality Statement. The staff set up a variety of activities for the day and staff consulted with the children and young people throughout the session, to ensure that they were enjoying their time in the service and could take part in activities which would promote their development. This helped the children and young people feel respected by the staff team. Children had registration forms which were completed by their parents or carers, helping staff to have information about their care needs.we found that the staff team were knowledgeable about the individual children and young people's needs. The activities provided were based on children's interests and requests and we saw that they were enjoying taking part. This will help them to feel included and respected in the service. Children had developed their own 'all about me' profiles which helped the staff to know the children. We saw that staff respected the children and young people's views and, for example, gave them space to play independently. We saw that staff interacted positively with the children, using praise and encouragement to support them to make positive choices about behaviour; for example, star awards for being respectful at group time. page 14 of 31
Areas for improvement The manager identified developing the children's care plan information to show how individual needs are met in the service. We spoke about developing next developmental step planning for the children and young people. Children helped themselves to a selection of healthy snacks from a table at the side of the room and stood to eat. We spoke with the children who said they would like to sit at tables to eat and chat to their friends. The service should consider the good practice guidance in Setting the Table and consult with the children and young people about how they would like to eat snacks in the service. This will help them to develop a positive attitude to eating nutritious food and be healthy. We spoke about developing the programme of activities in consultation with the children and young people to provide more challenging play opportunities, to help them to develop skills in assessing risk for themselves. The behaviour management systems could be further developed with the children and young people to support them to be responsible in the club. For example, they could develop their own values and expected behaviours for the club. This will help them to feel their views are respected. Grade 4 - Good Number of requirements - 0 Number of recommendations - 0 Inspection report page 15 of 31
Quality Theme 2: Quality of Environment Grade awarded for this theme: 4 - Good Statement 2 We make sure that the environment is safe and service users are protected. Service Strengths We assessed the service as 'good' for this Quality Statement. We concluded this after we observed practice, spoke with children and parents, staff members and observed relevant documentation. The environment was safe and the entry systems were secure. Children and young people were encouraged to care for the environment. This helped them to be responsible. We saw that the service kept registers of attendance and had separate collection registers. We saw that staff supported children and young people to follow good hygiene routines which will help them to stay safe and healthy. Staff were aware of children's allergies and we saw that these were managed well by the staff to ensure their safety. We saw that staff considered children and young people's safety when walking to the club from school and encouraged them to develop their own skills in risk assessing situations like road crossing to promote their development. Staff had first aid and food safety training to help ensure children's safety in the club. The service had developed a 'what to do in the event of an emergency' and staff handbook which supported staff to adhered to current legislation and best practice to ensure risks for children were minimised. page 16 of 31
Areas for improvement The staff team could involve the children and young people more in risk assessing the space and activities, to help them develop skills in assessing risk for themselves. We spoke about developing the service register further to show who collected the children and at what time. This will help to ensure children's safety in the event of an emergency. Grade 4 - Good Number of requirements - 0 Number of recommendations - 0 Inspection report page 17 of 31
Statement 3 The environment allows service users to have as positive a quality of life as possible. Service Strengths We assessed the service as 'good' for this Quality Statement. We spoke with the children, parents, manager, staff, watched practice and examined personal plans. We also took account of comments made by parents verbally and within the returned Care Inspectorate questionnaires. We found the service to be performing well in all areas of this statement and agreed with their evaluation. The children enjoyed a variety of indoor activities during the inspection. We saw from the planning that the children had the opportunity to be physically active during the inspection visits. This will help to promote their development and help them stay active and healthy. The staff developed a programme of activities using the preferences of the children attending. We noted that the staff had access to a variety of resources and made use of these to provide children with experiences which would promote their development. For example, they were currently building a city scape of New York from cardboard and were working on a 'big yellow taxi' while we were inspecting. We saw that the children chose equipment from the cupboard to give them extra play opportunities during the session. The staff had some portable display boards with children's art work displayed; this will help the children to feel respected and included in the service. Children enjoyed playing outside during the session which will help them to stay active and healthy. Areas for improvement Staff could consider developing how they assess the activities; for example, giving consideration to the SHANARRI indicators and how they promote individual children's development through the planned and spontaneous opportunities. page 18 of 31
The children said they often have to stay inside and were initially told that they couldn't go out during the inspection. Staff told us parents do not want their children to play out when it is muddy and wet as they will get their school clothes dirty. Children should have the opportunity to play outside every day. Staff should consider ways to allow this to happen while giving consideration to parental concerns. For example, children could leave play clothes at the service, or the service could have clothes like waterproof trousers for children to use in wet weather. The service should look at websites and documents like My World Outdoors for ideas to extend the outdoor and challenging play opportunities in the service to promote the children and young people's development. The rest areas could be further developed to ensure that children can relax if they are tired after school. Grade 4 - Good Number of requirements - 0 Number of recommendations - 0 page 19 of 31
Quality Theme 3: Quality of Staffing Grade awarded for this theme: 4 - Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of staffing in the service. Service Strengths See quality theme 1 statement 1 for service strengths. Areas for improvement See quality theme 1 statement 1 for areas for improvement. Grade 4 - Good Number of requirements - 0 Number of recommendations - 0 page 20 of 31
Statement 3 We have a professional, trained and motivated workforce which operates to National Care Standards, legislation and best practice. Service Strengths We assessed the service as 'good' for this Quality Statement. We concluded this after we observed practice, spoke with children and parents, staff members reviewed the feedback staff gave us in their questionnaires and observed relevant documentation. We discussed protecting children during the inspection. Staff were aware of their role and the local area guidance. We were satisfied that they had an understanding of their responsibilities, what to look out for and who to contact if there were any concerns. The service had a manager who was supernumerary and had an office in the Scout Hall. The manager spent time in both services throughout the week. The staff team said the manager was very supportive. A deputy manager was based at the Netherlee Pavillion to supervise the practice in this venue. The manager and deputy worked together well and had attended training which helped them with supervising the staff team and their knowledge of current best practice guidance. We saw that they shared updates with the teams at regular informal meetings, for example, staff told us managers had updated them about GIRFEC and how they would use this in the service. We saw that staff were trained in topics like Emergency First Aid, Child Protection, Food Hygiene and Understanding Children's Behaviour. This will help them to keep children safe and manage their behaviour well. Some staff were already qualified and some were attending SVQ level 3 training to help them be qualified for their roles. We saw that staff were appropriately registered with SSSC. Staff told us they met regularly to plan the service delivery and activities, best practice guidance and training opportunities. page 21 of 31
Staff appraisals took place identifying staff achievements, strengths and areas for staff development. Targets are developed to help staff develop their practice further. The manager said that these will be reviewed throughout the year to ensure that staff are working towards targets. Areas for improvement Staff told us they had recently become aware of the National Care Standards. The staff should also develop their knowledge of: - the playwork standards - My World Outdoors -Building the Ambition - developing their understanding of riskier outdoor play opportunities This will support their ongoing development and provide children with activities which will promote their individual development. The manager told us they planned to access training in Infection Control, Food Hygiene, First Aid and the 'Playworkers Toolkit' in the coming year. Grade 4 - Good Number of requirements - 0 Number of recommendations - 0 page 22 of 31
Quality Theme 4: Quality of Management and Leadership Grade awarded for this theme: 3 - Adequate Statement 3 To encourage good quality care, we promote leadership values throughout the workforce. Service Strengths We assessed the service as 'adequate' for this Quality Statement. We concluded this after we observed practice, spoke with children and parents, staff members and observed relevant documentation. We observed staff working in the service we saw that they were comfortable taking a lead on tasks within the service. We saw that they worked well as a team and knew each other's strengths, so that they could identify the best person to take a lead on a task. Staff told us they felt involved in planning and development, for example, developing the programme and consulting with the children and families. The staff team said they were encouraged to access training and develop their skills to benefit the children and young people using the service. The manager said that staff could access further training if they wanted and would be supported to do so to continue their development. Staff told us they met regularly to discuss how to continue to develop the service. page 23 of 31
Areas for improvement We spoke about formalising the meeting minutes to show; that previous minutes have been reviewed and approved, what has been discussed, any action points and any tasks which have been delegated to develop staff leadership skills. The service could continue to develop the leadership opportunities available to staff to continue to promote their individual practice development. Grade 3 - Adequate Number of requirements - 0 Number of recommendations - 0 page 24 of 31
Statement 4 We use quality assurance systems and processes which involve service users, carers, staff and stakeholders to assess the quality of service we provide. Service Strengths We evaluated the service as 'adequate' for using quality assurance systems and processes which involve service users, carers, staff and stakeholders to assess the quality of the service they provide. We concluded this after we reviewed relevant documentation, spoke with children, families, staff and managers and observed how quality assurance systems were impacting on the quality of the service. We saw that staff had developed systems to gather feedback for the children about their time in the service and we saw that they acted on comments made. We saw that the service's complaints policy was shared with children, young people and their families. This informed people how they could make a complaint and how to contact the Care Inspectorate if their issue was unresolved. The policy had been updated since the last inspection giving timescales for responding to any complaints. This addresses the recommendation made at the last inspection. Staff told us the manager is on site observing practice gives them feedback informally. The staff and manager were aware of when to notify the regulator of any changes in the service or serious accidents or incidents. Families who gave us feedback on the service said they felt involved in giving feedback on the quality of the service and helping to drive improvement. The manager told us that she was reviewing all the service policies and procedures to bring them in line with current best practice guidance. page 25 of 31
Areas for improvement The service registers showed that they were taking more children than they were registered to. The manager told us that they thought the variation to increase their numbers would have been approved by now. Ratios of staff to children were in accordance with National Care Standards Early Education and Childcare up to age of 16, Annex A. However, the out of school club were not adhering to the registered number of children as stated on the certificate of registration. As the service has breached their conditions the Care Inspectorate may, following expiry of an improvement notice, propose to cancel your registration under the Public Services Reform (Scotland) Act 2010 in terms of section 64(1)(b) for failure to comply with a relevant requirement, that relevant requirement being, under section 64(3)(a), any requirements or conditions imposed on your certificate of registration. See requirement 1. The services self assessment was not well completed and demonstrated a lack of understanding of the Care Inspectorate's grading criteria. The recommendation made at the last inspection is continued. See recommendation 1. The manager was new in post and had not yet established a systematic and planned approach to evaluating and improving quality across the service. The recommendation made at the last inspection is continued. See recommendation 2. The service could continue to develop the one to one support for staff in line with SSSC codes of practice to support staff and drive further improvement in the service. Grade 3 - Adequate Requirements Number of requirements - 1 1. The provider must adhere to conditions as stated on the certificate of registration. Inspection report page 26 of 31
By August 2016, you must demonstrate to the Care Inspectorate that you are complying with the conditions on your certificate of registration. This is in order to comply with section 53(6) of the Public Services Reform (Scotland) Act 2010. Failure to comply with this requirement will result in the Care Inspectorate issuing an Improvement Notice in terms of section 62 of the 2010 Act. Recommendations Number of recommendations - 2 1. The provider should improve the quality of the service's self assessment. Information about the grading criteria should be shared with staff, children and parents and they should be involved in the self assessment process. National Care Standards Early Education and Childcare up to the Age of 16, Standard 13, Improving the Service and Standard 14, A Well Managed Service. 2. The provider should develop a quality monitoring calendar. This will help to build on the current aspect of good practice and ensure a systematic and planned approach to evaluating and improving quality, across all of the quality themes. National Care Standards Early Education and Childcare up to the Age of 16, Standard 11, Improving the Service and Standard 14, A Well Managed Service. page 27 of 31
4 What the service has done to meet any requirements we made at our last inspection Previous requirements There are no outstanding requirements. 5 What the service has done to meet any recommendations we made at our last inspection Previous recommendations 1. The provider should improve the quality of the service's self assessment. Information about the grading criteria should be shared with staff, children and parents and they should be involved in the self assessment process. National Care Standards Early Education and Childcare up to the Age of 16, Standard 13, Improving the Service and Standard 14, A Well Managed Service. This recommendation was made on 27 January 2015 The service's self assessment did not demonstrate an understanding of the grading criteria and could be further developed to show the strengths and areas for development in the service. This recommendation is continued in this report. 2. The provider should develop a quality monitoring calendar. This will help to build on current aspect of good practice and ensure a systematic and planned approach to evaluating and improving quality, across all of the quality themes. National Care Standards Early Education and Childcare up to the Age of 16, Standard 11, Improving the Service and Standard 14, A Well Managed Service. This recommendation was made on 27 January 2015 page 28 of 31
The manager had not yet developed a systematic and planned approach to monitoring and evaluation in the service. This recommendation is continued in this report. 6 Complaints No complaints have been upheld, or partially upheld, since the last inspection. 7 Enforcements We have taken no enforcement action against this care service since the last inspection. 8 Additional Information There is no additional information. page 29 of 31
9 Inspection and grading history Date Type Gradings 27 Jan 2015 Unannounced Care and support 4 - Good Environment 4 - Good Staffing 4 - Good Management and Leadership 3 - Adequate 27 Jan 2014 Unannounced Care and support 4 - Good Environment 4 - Good Staffing 4 - Good Management and Leadership 3 - Adequate 11 Mar 2013 Unannounced Care and support 3 - Adequate Environment 4 - Good Staffing 3 - Adequate Management and Leadership 3 - Adequate 9 Sep 2011 Unannounced Care and support 4 - Good Environment Not Assessed Staffing 3 - Adequate Management and Leadership Not Assessed 20 Oct 2010 Unannounced Care and support 4 - Good Environment Not Assessed Staffing Not Assessed Management and Leadership Not Assessed 31 Mar 2009 Care and support 5 - Very Good Environment 5 - Very Good Staffing 4 - Good Management and Leadership 4 - Good page 30 of 31
To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. You can also read more about our work online. Contact Us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com 0345 600 9527 www.careinspectorate.com @careinspect Other languages and formats This report is available in other languages and formats on request. Inspection report Tha am foillseachadh seo ri fhaighinn ann an cruthannan is c?nain eile ma nithear iarrtas. page 31 of 31