Lake County Mental Health (LCMH) Qualified Mental Health Associate (QMHA) DESCRIPTION Provides services and support for clients to help Lake County residents develop appropriate skills to increase or maintain their level of functioning. These services may include mental health services, rehabilitation services, social services, personal services, medical, dental and other health care services, educational services, financial management services, legal services, vocational services, transportation, recreational and leisure activities, and other services required to meet a resident s needs as defined in the guidelines of their personal care plan. The QMHA works directly with LCMH enrolled individuals to help promote recovery. SUPERVISION Supervision Received: The Clinical Supervisor or Site Manager is to provide the immediate supervision of the Qualified Mental Health Associate. However, given the nature of the business, the office staff will often provide direction, primarily in the absence of the Clinical Supervisor or Site Manager. Supervision Exercised: Position does not supervise or assign work. ESSENTIAL FUNCTIONS Work as a member of a team to identify needs, triggers, safety planning, and supports that will promote a successful LCMH enrolled individual s treatment plan. Provide psychosocial skill development and implement interventions identified on the treatment plan. Work with enrolled individual toward developing their support system, achieving selfdetermination, independence, and a personal recovery plan that can be deployed independently. May assist personal self-management activities including eating, toileting, bathing, personal hygiene and grooming, cleaning, community access, budgeting, socialization, recreation, skill acquisition, and self-expression.
Work with hospitals and other residential institutions to facilitate discharge planning and transition to community placement. Assists Qualified Mental Health Professional in facilitation of groups Organizes and facilitates billable activity and skills groups that teach basic living skills and promote social reintegration. Orients, trains, and works with the residents to perform in an appropriate, safe, and independent, recovery-oriented manner within the guidelines of the individual s personal care plan (PCP) or individual support plan (ISP). Passes and maintains certification in CPR. Participates in the inventory, ordering and/or purchasing of client or program supplies, including food or medications, as assigned. Maintain and track multiple small (less than $500) budgets for group supplies. Work collaboratively with other community agencies to coordinate treatment efforts and share pertinent information. Reports any safety hazards identified during working hours. Provides timely and accurate documentation as required per OAR s and Lake County Mental Health policies and procedures. Reports any suspected violations or clients rights or abuse of a client by another client or staff member according to policies and OAR s regarding mandatory reporting. Such reporting is required for, but is not limited to, suspected incidents of physical assault, neglect of care, sexual exploitation, or financial exploitation, which may also include borrowing or removing property from the home. Attends staff meetings and training sessions as scheduled. Responsible for assisting with the completion of client intake packets, which may include contacting guardians for signatures. Responsible for creating and implementing group tracking documents and updating them on a daily basis. Assisting the QMHP in tracking progress towards goals given on client s Treatment Plan, as well as assisting the clients to help them work towards these goals. Responsible for tracking all billable services provided to each client on a daily basis. In the absence of QMHP is responsible for writing daily progress notes.
Works one-on-one with clients to help them develop basic life skills. Responsible for providing medication education, basic nutrition, hygiene, and documentation of these activities in the enrolled individual s medical record. Follows the policies and procedures of Lake County Mental Health. Other duties as assigned. QUALFICATIONS The ability to interact and relate to residents, staff, managers and others with respect and dignity. Ability to communicate effectively both verbally and in writing. Ability to comprehend laws, administrative rules, regulations and agency policies, and develop and maintain effective working relationships with peers, supervisors, and other professionals. Ability to deal with clients experiencing crisis situations. Education and Experience: This position must possess a bachelor s degree in a behavioral sciences field; or a combination of at least three years relevant work, education, training, or experience. Other Skills and Abilities: must demonstrate the ability to communicate effectively, understand mental health assessment, treatment, and service terminology and apply each of these concepts. Must be able to implement skills development strategies, and identify, implement, and coordinate the services and supports identified in an individual service and support plan.. The position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality. Must posses, or have the ability to possess functional knowledge of business English and medical terminology. Must have good spelling and basic mathematical skills. Must have the ability to learn assigned tasks readily and to adhere to general office procedures. Must have good organizational and time management skills. Must have in-depth knowledge of standard office equipment, and a basic knowledge of Microsoft Office. Must have basic computer skills in order to navigate and enter data into an electronic medical records system.
Must possess the ability to represent the interest of the customer and the agency in a favorable light in the community. Must have the ability to work well with teams and other groups of individuals. Must be able to communicate effectively in both written and oral formats. Must have the ability to present and exchange information internally across teams and co-workers, and externally with customers and the public. CRIMINAL BACKGROUND CHECKS Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380. In addition to a pre-employment background check each employee shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that the employee is excluded or sanctioned it will be cause for immediate termination of employment. PERSONAL AUTO INSURANCE Must hold a valid driver s license as well as personal auto insurance for privately owned Vehicles utilized for LCMH business such as client service purposes, travel between Lake County offices and the community to attend required meetings and trainings. PHYISCAL DEMANDS This position requires an individual to be regularly available for work as scheduled. Position requires professional and personal skills to cope with stress associated with work involving a high degree of mental, emotional, and physical demands. This position also requires the ability to bend, stoop, push, and pull on an ongoing basis. This position may require an individual to lift and transfer clients using a two-person lifting technique. This position may involve working overtime, weekends, evenings, or overnight awake shifts. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions of this position. Must be willing to work a flexible work schedule depending on community and residents needs. WORK ENVIRONMENT Work is performed in an office or in a home environment in the community. The noise level in the office environment is usually moderate, but occasionally one may be exposed to loud noises. The noise in the community, including the homes of clients, is often difficult to predict. Occasional out of area travel and overnight stays will be required for attendance at meetings and trainings.
However, the employee also will be required to work in the community. Handicap access may not be available at all places where this position must go. There are some situations where this position may be required to respond to environments where a client is in crisis. The environments in these situations are difficult to predict and may be in uneven terrain. This position exposes the employee to the everyday risks or discomforts which require normal safety precautions typical of such places as an office or home environment. Signature: Date: Supervisors Signature: Date: