...a touch...a smile...a kind word Homecare with excellence www.caring4u.co.uk
a very warm welcome to Caring 4 U In 2002 my Father worked in the care industry. Some of the horror stories that he used to talk to me about inspired me to start Caring 4 U. I decided that there could be a superior service offered to individuals who were at home and wanted to stay there. When I say superior service, I m talking about the sort of service that you or I would expect without compromise. Simple things like a regular carer so that a relationship can be formed. The carer arriving at an agreed time, every time and working through an agreed and regularly updated care plan. But most of all, we believe in allowing people to have dignity in their own home and to receive the help and assistance they need. We are comfortable with working directly with private clients as well as working with professional introducers, District Nurses and various Social Service intermediaries. Whatever your budget, and whatever your requirements, we will try to accommodate your needs. We need you to feel comfortable with the help that we re looking to provide. The idea of this brochure is to take you through all the questions that you might have and give you the reassurance that each element that goes into supporting you is taken care of. I hope that from the very first time you have any dealings with Caring 4 U, starting with this brochure, you will feel the positive difference. Whether you are contacting our friendly and professional staff members in the office, are reading some of our literature or perhaps have met one of our fantastic carers, the feeling that we want you to have is one of comfort. Comfort that we are here to help you and provide the service that you deserve. If you have any questions, you are more than welcome to call the number below and speak with any of the team, or indeed myself. Thank You. Dr Tony Clarke-Holland PhD Managing Director, Caring 4 U (UK) Ltd Tel: 01371 811873
meeting and exceeding client expectations Caring 4 U (UK) Ltd Quality Charter our commitment and beliefs To achieve the highest standards of excellence regarding the care of our clients. To deliver a bespoke one-to-one care package to enable and empower clients, promoting independence and choice within the comfort of their own home. To ensure that the dignity and values of every client are recognised and respected at all times. To maintain a happy working environment treating everyone in a fair, friendly and firm way. To promote the importance and benefits of working as a team. We believe in being a pioneer - not following others, but doing the impossible. We believe that honesty and integrity are vital ingredients of everything we say and do. We believe in a treating others the way we wish to be treated ourselves. We believe that our client s happiness is paramount and that their care takes precedence over all other things. We will, wherever possible, ensure we match the client s preferences in terms of carer requirements. We will continually monitor the care package and offer official reviews at appropriate stages throughout the care. We will regularly benchmark, through questionnaires, the quality of our service and levels of customer satisfaction. We will provide carers whose background has been verified and checked using relevant independent organisations. All carers will have completed the necessary training including specialist training for clients with specific care needs.
mission statement To provide a superior care service to enable individuals to retain their independence and remain in their own home. We strive to offer a high-quality, person-centred service for adults and children offering realistic and cost-effective support in a quest for independent living. We believe that we offer the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to make a massive difference in someone s life.
the people for whom we care We provide assistance to a diverse range of clients and have the capacity to cater for children, adolescents, adults of all ages and couples, as well as those living alone. From those that are seeking companionship and assistance with personal care to those that are physically/mentally disabled, frail, elderly or terminally ill and those that suffer from all manner of afflictions such MS, ME, Alzheimer s, Parkinson s, Dementia, Huntingdon s and Cancer to name but a few. Frail/Elderly - This group generally refers to clients who are more than 65 years of age. Children - We recognise that families need specialist support with children who have mental health disorders, learning disabilities, illness, autism or behavioural needs. Physical Disability - People with physical disabilities including brain injury. Mental Health - There is a wide range of mental illness, which affects people of all ages. Some are readily treatable with medication; others respond to counselling and various types of therapy. Learning Disability - Caring 4 U (UK) Ltd offers its services to help support clients in this group become valued members of society. Assisted Living - there is often a need for help and support for someone of any age who wants to access the local area and further afield. Caring 4 U (UK) Ltd will provide personal care and practical and emotional support for clients in need, in any of the specified user groups. However, it must be stressed that Caring 4 U (UK) Ltd cannot offer the care normally provided by qualified nursing or medical staff. We regularly provide assistance with: Short/Long Term Care Packages Holiday Companionship Respite Care Assisted Living 2 Carer Placements (for complex needs/constant supervision) Our service is tailored to the needs of each individual we support. The following is the wide range of service groups we help to support: People paying for care themselves. People receiving care funded by a local authority. People wanting to top up the care they receive from a local authority. People receiving Direct Payments, Independent Living Fund or Personal Budgets.
I am completely satisfied with the care we receive. Mum is treated thoughtfully and with great respect.
specialist care team supporting individuals with complex care needs Introducing the Caring 4 U specialist complex care needs team. A highly and specially trained team within Caring 4 U, providing support for people with physical, behavioural and rehabilitation needs as a result of a brain injury or other complex medical needs. We invite our top carers to become part of this specialist care team. Anyone applying and accepted receives additional specialist training and becomes part of this elite team. You will be allocated a dedicated care manager, and together, we will create your own personalised care plan built around your needs and your requirements. Our aim is to support your needs and whatever you wish to achieve. We have experience in helping to rehabilitate and work with other specialist professionals to make your experience in your own home a comfortable one with a vision of the brightest possible future. We understand the challenges often faced by individuals with complex care needs. We strongly believe in equality, respect, trust and integrity, working in partnership with you, your family and professional bodies. We strive to support your family and friends by acknowledging and respecting the importance of their roles and valuable input in all aspects of your life. Your specialist team will help you too: Feel supported Stay in the comfort of your own home Build your own care plan Maintain your own independence Organise social/rehabilitation activities Improve your emotional well-being Work towards your goals Complex Care needs include (but are not exclusively) the following areas: Dementia Acquired Brain Injury Celebral Palsy Complex Medical Care PEG (percutaneous endoscopic gastrostomy) feeding Tracheostomy
I would like to thank you most sincerely for the wonderful treatment given to my family. Your carers have become like family members, giving companionship and assistance in equal measures.
the services that we offer Whether your needs are for just a few hours of care support a week, or full-time care, we provide a service tailored to meet your needs. Our services range from 60 minute calls to full 24 hour care, seven days a week. The services Caring 4 U (UK) Ltd provides as a company incorporates a selection of tasks in and around the home including: Personal care Assistance with getting up and/or out of bed Washing and bathing Dressing Toileting Night care and/or supervision Home care Light housework Shopping Laundry Ironing Meal preparation Special care tasks Encouraging self-care and independence Acting as a driver/escort Accompanying you to hospital/appointments Collecting pensions and prescriptions Companionship Nutritional meal planning Supporting lone parents Children, young people, adults and assisted living Respite care Therapy Speech and language Occupational O/T Physiotherapy Holistic approach Person centred Dealing with mobility Chaperone for activities Organise outings/achievement charts There are a great many types of support we offer, which we are more than happy to discuss with you.
Thank you for looking after Dad. You made what could have been a very difficult situation much easier.
24 hour live-in care A truly viable alternative to a Residential Home, allowing people to maintain their independence in the comfort of their own home. 24 hour live-in care is exactly as it sounds; a carer lives with the client/s in their own home providing a bespoke service as desired. The care package is tailored to specific needs and is flexible so that it may change as the needs of the client change. Bespoke care plans are compiled during a meeting with an experienced member of the Caring 4 U (UK) Ltd team and the client, we also actively encourage family members or other concerned individuals to be present at the meeting. A live-in carer may do as little or as much as is required, in general it includes the day-to-day running of the home coupled with the care needs of the client. Some of the unique benefits of live-in care are: Individual personal attention Peace of mind for the client and the family Companionship and security Cost effective one-to-one care Flexible and adaptable care Whilst the service provided is called 24 hour live-in care and a carer will indeed live in the home, they are not expected to work 24 hours a day. Reasonably speaking a carer will be on duty for a period of 15 hours a day, out of which they will require break periods totalling two hours, this can be continuous or sporadic. However, each care package is individual and the working day will reflect this and will be managed accordingly. Ideally carers require their own bedroom with a bed, TV, chair and storage. Food and drink needs to be available for the carer whilst they reside in the client s home. Should the carer have special dietary requirements then they are obliged to supply their own provisions. Continuity of care is paramount to our belief of providing a good service. Many of our carers remain with the client on a long term basis, usually between 6-8 weeks, and then take 1-2 weeks off to recharge their batteries. Carers are carefully selected prior to placement always ensuring that the client s needs, wishes and requirements remain at the forefront.
Thank you once again for your outstanding service to my mother.
the process We can be introduced to a situation by any of the Social Care departments or approached directly by a client or a loved one. However the introduction is made our process is always the same (except in the case of emergency care), it is FREE of charge and FREE of obligation up to the point where your care package commences. Telephone An initial telephone call will assure you of the service Caring 4 U (UK) Ltd offer and answer any questions or queries you may have. Meeting A meeting is arranged at a time that is convenient with you to visit the home. The aim of the meeting is to introduce Caring 4 U (UK) Ltd and make you feel comfortable and assured that we will provide the service you require. A member of the Caring 4 U (UK) Ltd team will ascertain from the information provided exactly what level of service is required. We believe that it is the smallest details that make a big difference; from breakfast in bed at a certain time, to laundry being ironed in a particular fashion, our service allows you to be specific to enable us to provide you with a professional and pleasing service. Assessments During the meeting we will carry out three assessments: 1. Risk Assessment of the client s home 2. Moving & Handling Assessment appertaining to the client 3. Care Needs Assessment The information gathered from these assessments are utilised to provide a tailor made care package specific to individual needs. Scheduled reviews are conducted in line with Care Quality Commission (CQC) regulations and as and when circumstances change to ensure that we are continually providing the exact service required. The following documentation kept in the home includes: Assessments Medication records Record of care sheets to be completed by the carer each visit detailing tasks/duties performed, any concerns regarding the client e.g. health, emotions and necessary actions to be reported. Emergency contact details Relevant forms, e.g. bladder/bowel chart, sleep chart, body chart, suggestion/concern/review request.
I just want to express my heartfelt thanks for your part in looking after my friend, you gave her such tender loving care, we did not realise that there were such people as you.
our carers... caring for people by people who care We know that only the highest calibre of carers will suffice. We pride ourselves on our professional standards making Caring 4 U (UK) Ltd a company you can trust. Prior to engagement by Caring 4 U (UK) Ltd all carers are personally interviewed by our staff and references obtained. Each carer is also fully screened through the Criminal Records Bureau and a disclosure obtained. Full induction for carers includes: Manual Handling Infection Control First Aid Food Hygiene SOVA Fire Safety Health & Safety Medication Understanding Dementia Equality & Diversity Specialist training to meet the needs of each individual care package
I am just writing to let you know that although we lost Dad last week, I know that your carers were of great comfort to him Thank you.
testimonials Here at Caring 4 U (UK) Ltd we are very proud of the services that we provide, but like most people we re always pleased to receive kind words relating to our work. Throughout the brochure you ll notice a number of compliments and endorsements bestowed upon us - all of which are gratefully received. Caring 4 U offers a genuinely caring and professional service. It is no easy task caring for someone with dementia but I always felt safe in the knowledge that my aunt was receiving the very best care. The office staff were so helpful, friendly and on the case at all times, keeping me well informed. Caring 4 U goes the extra mile, nothing is too big a task for them. I found them to be a quite extraordinary organisation and a pleasure to deal with.
Many thanks for all your help. All your carers and office staff have always gone that extra step to make the care so effective.
peace of mind We understand and appreciate that you need to feel completely comfortable and confident that we are able to deliver the service you require to yourself or a loved one. To help reassure you: We are registered with the Care Quality Commission (CQC), which is a government body regulating care in England. This ensures that we meet the quality care standards in place. The latest CQC report states: Caring 4 U (UK) Limited is meeting all the essential standards of quality and safety. We are members of the United Kingdom Home Care Association (UKHCA). This demonstrates our commitment to providing the highest standards of care and support. Many of our clients have been with us since the company was founded, which is a testimony to the quality of our staff and the care we provide. We provide care 24 hours, 365 days a year.
how to get in touch Call us on 01371 811873 Fax us on 08702 245399 We believe we are privileged to be allowed into your home to look after you and all your needs, enabling you to retain your independence for as long as you wish. Email us at info@caring4u.co.uk Visit our website www.caring4u.co.uk In person call us to arrange to see you
Thank you all very much for the care you have given Mum over the last few weeks. It has made this stage of her life much easier. We both really appreciate your hard work and dedication.
Homecare with excellence Caring 4 U (UK) Ltd 25 The Bardfield Centre Great Bardfield Braintree Essex CM7 4SL 01371 811873 www.caring4u.co.uk