The #1 Stop For Your Employment Needs! NEWSLETTER Winter 2013-2014 A publication of the One-Stop Job Market Partners Association. Edited by Department of Labor, Licensing & Regulation staff in Salisbury, Maryland. Shore Transit/Greyhound Bus Facilities By Brad Bellacicco, Director, Shore Transit Division of the Tri-County Council Lower Eastern Shore INSIDE THIS ISSUE: Shore Transit/Greyhound Bus Facilities Job Market Quarterly Activities 1 2 Quarterly Web Stats 3 Customers Served Charts 4 Customers Served Tables 5-6 Shore Transit/Greyhound Bus Facilities, continued 7 Labor Force, Demographics and Jobs Overview 31901 Tri-County Way Salisbury, MD 21804 Phone: 410-341-6515 Fax: 410-334-3454 salisbury@dllr.state.md.us 8-10 Job Fair 2013 Photos 11 Shore Transit Photos 12 Contact Newsletter Staff To be notified by email when the latest edition of the newsletter is posted on our website, or to comment regarding this issue, please contact Greg Eberts at greg.eberts@maryland.gov. Shore Transit, the Tri-County Council for the Lower Eastern Shore of Maryland s provider of bus service in Somerset, Wicomico and Worcester Counties, is approaching six months in their new facility located in the Tri-County Council complex off Walston Switch and Highway 50. Since the formation of Shore Transit in 2004, the organization has been spread across the three Lower Shore Counties in multiple facilities. With assistance from the Federal Transit Administration, the Maryland Transit Administration, Department of Human Resources and the local governments in the three Lower Shore Counties, Shore Transit is now in one location for the first time. The move to the new complex began when the Tri-County Council obtained funding from multiple sources under Phase I to purchase and remodel the former PowerWave/Filtronic Comtek manufacturing facility to house the Tri-County Council and organizations supporting their mission of improving the area s economy. Continued on page 7 Page 1
Job Market Quarterly Activities October Through December 2013 By Greg Eberts, Lower Shore Labor Exchange Administrator The One-Stop Job Market participates in a variety of workforce development activities on the Lower Shore. This is to provide a brief overview of the wide range of partner sponsored workshops, meetings, and events that were held from October through December 2013. Workshops The following workshops and training sessions were held during the period: Department of Labor, Licensing & Regulation (DLLR) Early Intervention Job Search Workshops DLLR Emergency Unemployment Compensation Reemployment Assistance Orientations DLLR Veteran Job Clubs Department of Social Services (DSS) Orientation For New Customers Chesapeake College GED Wicomico Adult Program Chesapeake College English As A Second Language Job Corps Orientation LSWA Start Your Own Business Workshop LSWA Computer Skills Training Telamon English As A Second Language Training Telamon English In The Workplace Training Telamon Academic Success Classes Tri-County Workforce Development Initiative (TCWDI) Life Skills Training TCWDI Money Management Workshop Events Staff were involved in the following employment and training related activities during the quarter: DLLR Professional Certified Resume Writing Training Delmarva Education Foundation (DEF) Board Meeting DEF Scholarship Sponsors Forum Department of Rehabilitation Services (DORS) Regional Meeting DSS Advisory Board Meeting DSS University of Maryland Social Work Training One-Stop Job Market Leadership Meetings Shore Transit Advisory Board Meeting Shore Transit Staff Training Telamon Food Distribution Tri-County Council (TCC) Executive Board Meeting TCC Events Committee Meeting TCC Water/Sewer Committee Meeting TCC Interviews TCC Public Hearing Tri-County Workforce Staff Meeting Unemployment Insurance Appeals Hearings Job Fairs Businesses regularly use the Job Market facilities to recruit and interview new employees. The following employers held job fairs at the One-Stop Job Market or Job Market employees participated in off-site job fairs held by these employers during the period: Centre at Salisbury 8th Annual Centric Group Mountaire Poultry United Parcel Service EMS Management For a complete list of upcoming activities, please go to the Yahoo calendar located at: http://calendar.yahoo.com/lsjm03/ Check back often as the calendar changes daily. Page 2
Quarterly Web Stats October - December 2013 www.onestopjobmarket.org 1,183 662 409 252 251 1534949 24 About Us Job Seeker Services 3,852 Job Skills Training Job Market Agencies Eastern Shore Career Guide Mobile One-Stop Business Services Veteran's Services Request Mobile One-Stop Customer Service Reviews Fall 2013 Job Market Newsletter Job Fair 2013 Employers 149 918 129 101 82 82 80 78 70 1,218 Job Fair 2013 Job Seekers Flyer Job Corps Brochure Find and Apply Online Tutorial DLLR/DWDAL Orientation Walmart Online Application Tutorial Salisbury University Online Application Tutorial WIA Program Application Steps Perdue Farms Online Application Tutorial Page 3
Quarterly Charts Program Years 2012 and 2013 Second Quarter Over Quarter Department of Labor, Licensing & Regulation The chart at right represents activity of the Department of Labor, Licensing and Regulation (DLLR) only. All Job Market customers qualify for DLLR s universally accessible labor exchange services. As a result, the agency serves large numbers of job seekers and this chart provides additional detail.. 6000 5000 4000 3000 2000 6,230 5,385 1000 0 Second Quarter PY'12 Second Quarter PY'13 1,500 1,400 1,300 1,200 1,100 1,000 900 800 700 600 500 400 300 200 100 0 1,143 905 221 180 854 1,376 494 590 Second Quarter PY'12 Second Quarter PY'13 243 115 102 0 45 86 9 8 1,200 1,137 An activity report with a full listing of agency services by quarter is available on pages 5-6 Page 4
One-Stop Job Market Customers Served Program Years 2012 and 2013 Second Quarter Over Quarter Table AGENCY October 1, 2012 December 30, 2012 October 1, 2013 December 31, 2013 MD Workforce Exchange Early Intervention 218 168 Job Openings Received 1,318 762 Workforce Exchange Walk-ins 6,012 5,217 Department of Social Services Wor-Wic CC Pre-employment Class 50 68 Orientation 353 381 Customers Assisted With Transportation 1,854 1,475 Customer Walk-Ins 1,143 905 Temporary Cash Assistance 349 425 Div. of Rehabilitation Services Customers Served 221 180 Telamon Corporation Employment/Training 122 303 Emergency Assistance 63 156 Housing Counseling 7 72 Translation 12 13 Food Pantry 295 358 EWP (ESL) Class 175 183 ESL Lab 74 67 Out-of-School Youth 76 79 Other 30 84 Adult Basic Education * 27 Rosetta Stone * 34 Tri-County Workforce Development Referred to Life Skills 28 41 Enrolled Into Life Skills 14 24 Completed Life Skills 10 16 Customers Served 494 590 Assessment 10 16 Work Experience/Community Services 336 340 Day care 397 367 * Denotes activity not tracked this period Page 5
One-Stop Job Market Customers Served Program Years 2012 and 2013 Second Quarter Over Quarter Table AGENCY October 1, 2012 December 31, 2012 October 1, 2013 December 31, 2013 Unemployment Insurance Appeals Hearings 102 115 One Stop Mobile Unit Total Number of Clients 243 + MD Workforce Exchange 88 + MD Workforce Exchange Resume 20 + Other Job Search Engines 2 + Employment Applications 33 + WinWay Resumes 0 + Referrals to One-Stop Training 12 + Other 111 Senior Employment & Training Total Participants Served 45 86 Job Search Inquiries 35 15 Services to the Elderly Community 29 * Unsubsidized Placements 1 2 New Participants During Quarter 2 1 Exits During Quarter 0 3 Job Corps Youth Interviewed 15 16 Enrolled in A Job Corps Center 9 + 2 pending 8 Princess Anne One-Stop Walk-ins 1,200 1,137 + Mobile One-Stop was out of service during this period * Denotes activity not tracked this period Page 6
Shore Transit/Greyhound Bus Facilities Continued from page 1 During Phase II of the project, $7 million dollars was used to construct an 11,000 square foot bus maintenance building and supporting infrastructure. The new maintenance building has five maintenance bays, offices, parts storage areas, and space for the addition of a drive through bus wash. The upgraded facilities have allowed Shore Transit s four mechanics to better maintain the fleet of 45 buses and 20 support vehicles. The contract also provided a fuel depot, bus and employee parking lots, and a passenger embark/debarking area. The project was designed with most current storm water management and pollution prevention measures. Maryland Lieutenant Governor Anthony Brown and Federal, State and local officials cut the ribbon on the new maintenance building on Wednesday, June 26, 2013. The project also created a Bus Passenger Terminal and centralized command and control center for Shore Transit operations in the back third of the existing building. This area includes a dispatch center, road supervisors offices, drivers lounge and locker rooms, ticket sales office, Mobility Section offices and the customer service call center. The old cafeteria has become the waiting area for Shore Transit and Greyhound riders at the new Bus Terminal. Future plans call for the addition of a food service operation to support the needs of the bus passengers, employees of Shore Transit and other organizations in the building and clients of the One Stop tenants. The Terminal also supports 6 to 10 Greyhound buses per day. The upgraded facilities have really enhanced Shore Transit s ability to provide transportation to hundreds of interstate passengers weekly. Shore Transit s ticket sales personnel sell tickets to the Greyhound passengers, support their cargo movements and answer public inquires about the service. The presence of the Shore Transit in the Tri-County Council complex has added a 24 hour a day, 7 day a week operation to the facility. The first Shore Transit bus departs between 3:00 am to 3:30 am and the last bus returns after 1:00 am. With the late night Greyhound stops, this requires the Dispatch operation to be manned all night to insure smooth operations. This new maintenance facility and passenger terminal allows Shore Transit to improve support of customers and over time will reduce the operating overhead. All the Shore Transit employees are proud of our new facility. Feedback from our riders on the improvements has been very good. Phase III of the project will connect the complex to City of Salisbury water and sewer services allowing the completion of the drive through bus wash to Maryland Department of the Environment specifications and also add needed additional parking. It is hoped that an emergency generator can also be added during the next round of construction. This Phase is waiting for funding from the Federal Transit Administration and the Maryland Transit Administration. Page 7
LOWER SHORE Labor Force, Demographic and Jobs Overview November 2013 Edition Source: Office of Workforce Information and Performance/Labor Market Analysis Page 8
LOWER SHORE Labor Force, Demographic and Jobs Overview (Continued from page 8) Nearly two-thirds of the file (65.9%) had earned a high school diploma or less. More than one in five claimants (20.9%) had job experience in the Accommodation and Food Services industries. November 2013 Edition Source: Office of Workforce Information and Performance/Labor Market Analysis Continued from page 8 Page 9
LOWER SHORE Labor Force, Demographic and Jobs Overview Top 10 Industries by Advertised Job Openings as of November 30, 2013 Rank Industry Number of Job Openings 1 Retail Trade 254 2 Health Care and Social Assistance 196 3 Educational Services 167 4 Manufacturing 125 5 Accommodation and Food Services 93 6 Administrative and Support and Waste Management 72 7 Information 64 8 Transportation and Warehousing 51 9 Finance and Insurance 45 10 Professional, Scientific, and Technical Services 32 The leading industries, Retail Trades, are where 23.1% of these openings could be found. Top 10 Occupations by Advertised Jobs as of November 30, 2013 Rank Occupation Number of Job Openings 1 Retail Salespersons 97 2 Occupational Therapists 38 3 Registered Nurses 37 4 First Line Supervisors of Food Preparation and Serving Workers 35 5 Heavy and Tractor Trailer Truck Drivers 33 6 Merchandise Displayers and Window Trimmers 32 7 General and Operations Managers 23 8 Managers, All Other 23 9 First Line Supervisors of Retail Sales Workers 18 10 Postsecondary Teachers, All Other 18 Almost a third (32.5%) of these openings required some retail skills. November 2013 Edition Source: Maryland Workforce Exchange VOS Online Jobs data Continued from page 8 Page 10
8th Annual Job Fair Co-Sponsored by the One-Stop Job Market and the Salisbury Area Chamber of Commerce October 23, 2013 at The Centre at Salisbury Over 1,500 job seekers and 40 employers participated in the job fair By Becky Cathell, Administrative Specialist, Department of Labor, Licensing and Regulation Page 11
Shore Transit Photos By Brad Bellacicco, Director, Shore Transit Division of the Tri-County Council Lower Eastern Shore By Becky Cathell, Administrative Specialist, Department of Labor, Licensing and Regulation Fueling system Staff celebrating the end of the annual roadeo driving competition (bus terminal cafeteria) Page 12