Entergy New Orleans, Inc....continuing the dialogue

Entergy New Orleans, Inc. Integrated Resource Plan Public Meeting focusing on Demand Side Management and Energy Efficiency Initiatives January 13, 2009 2:00PM 5:00PM The Lindy C. Boggs International Conference Center The University of New Orleans 1st Floor Amphitheater, Room 154 2045 Lakeshore Drive New Orleans, Louisiana 70122 This document was produced using post-consumer products.

Meeting Agenda January 13, 2009 Welcome 2:00 Registration We re Listening 2:15 2:25 Opening Remarks What to Expect Tracie Boutte Brian Kagan In September 2008, Entergy New Orleans (ENO) publicly previewed its Integrated Resource Plan (IRP). In November, we held our first public meeting to discuss the IRP and its primary components: 2:30 2:45 New Orleans Energy Usage Baseline Results Overview of DSM Study Greg Rigamer David Pickles Generation Planning Transmission Planning Demand Side Management 3:00 3:15 3:30 3:35 ENO Energy Efficiency Program Overview Panel Q&A What s Next Break Glenn Garland Brian Kagan These meetings afford us the opportunity to discuss our planning process and to listen to the desires of the community we serve. The November meeting included an open dialog and valuable feedback from those in attendance. Due to the overwhelming interest in demand side management and energy efficiency initiatives, we have scheduled this second meeting focused specifically on these topics. 3:45 Breakout Sessions Details of Residential DSM and ENO Energy Efficiency Program Bernie Steen & Vic Pisani It is our hope that sharing this information and engaging in constructive dialog will strengthen our relationship with the community we serve and aid us both in planning for the future. Details of Non-Residential DSM and ENO Energy Efficiency Program David Pickles & Glenn Garland 4:50 Closing Remarks / Next Steps Brian Kagan For additional information on ENO s IRP, the publicly previewed documents, and the documents and presentations from the November 2008 meeting, please visit www.entergyneworleans.com/irp/ 2 3

People People Tracie Boutte Tracie Boutte is vice president of Regulatory and Governmental Affairs for Entergy New Orleans, a position she has held since January 2004. As vice president, she has executive oversight of the company s regulatory organization where she is responsible for interactions between Entergy New Orleans and the New Orleans City Council. Tracie joined the company in 1986 as a marketing representative with Louisiana Power & Light. She has also held positions as a national accounts executive, commercial segment coordinator, major accounts manager, sales and service director, director of retail operations, and vice president, Retail Strategic Market Planning. Prior to her current position, she held the position of vice president, Gas Distribution Business for Entergy Corporation. She provided executive direction to both Entergy New Orleans and Entergy Gulf States gas businesses. In addition to her operational responsibilities, she was also charged with evaluating Entergy s natural gas distribution business development and implementation of a growth strategy. Greg Rigamer Panelist - Greg Rigamer is the CEO and founder of GCR and Associates, Inc., a consulting firm dedicated to the effective application of technology to support strategic planning initiatives and critical decision making processes. Established since 1979, GCR employs a staff of 100 professionals and supports corporate, governmental, and institutional clients throughout the United States. Greg has been involved in numerous planning projects that have shaped the future of many communities and most recently, has focused on rebuilding and recovery initiatives for areas devastated by hurricanes Katrina and Rita. In addition to his qualifications as an urban planner, he is widely recognized as a leading demographer and political strategist and is often quoted in both local and national media. His ability to organize and analyze critical data has contributed to the success of GCR and the firm s corporate, governmental and political clients. David Pickles Panelist - David serves as ICF s Southern Region Vice President for the Energy Efficiency Practice, where he is responsible for all activities including project execution, business development and management. David has twenty years experience as a utility executive and industry consultant focused on energy efficiency and regulation. He manages ICF s outreach to energy efficiency program sponsors in the southeast and southwest on behalf of the EPA s Clean Energy Program, and is on the Board of Directors for the North American Energy Standards Board where he facilitates NAESB s efforts to develop model business practices for DSM planning and evaluation. He was previously with: Navigant Consulting as Director of the Market Strategies Practice; PHI Consulting where he served as Chief Technology Officer for Honeywell s Energy Information Services business, Central and Southwest Utilities as Vice President of Marketing, Development and Operations for the energy services group; and held various positions with the Iowa Consumer Advocates Office and Iowa Utilities Board. David holds a bachelors degree in Economics, and a master s degree in Regulatory Economics, both from the University of Wyoming. Glenn Garland Panelist - Glenn Garland, the president and a founding partner of CLEAResult, has extensive expertise in energy efficiency strategy, design and implementation; market transformation and performance contracting. Glenn has been in the energy efficiency industry for over 23 years and has provided energy-efficiency consulting services for the last 13 years. He has provided strategic expertise to businesses, utilities and government agencies throughout the US at the federal, state and local levels as well as internationally. Glenn s past responsibilities include acting as the Implementation Manager for the Energy Star Buildings and Green Lights Partnership and the Energy Star HVAC Program. Mr. Garland has worked throughout the southwest; Louisiana, TX, AR, OK, CO, NV and NM to create and implement new energy efficiency and renewable energy programs. 4 5

People People Charles Bernie Steen As the director of Energy Efficiency, Bernie is responsible for the development of policy and strategy for demand side management (DSM) as well as the integration of DSM into Entergy s business plans and practices along with planning and analysis support for Entergy s operating companies. Bernie has worked for Entergy Corporation for 30 years primarily in the areas of Customer Service, Marketing and the competitive Energy Solutions business. Bernie holds a B.S. degree in Civil Engineering from Mississippi State University. Vic Pisani Vic Pisani has fifteen years of professional experience in the energy and energy efficiency field with expertise in program development and electric utility operations management. Vic has worked across a wide array of customer classes and market sectors, both from the utility perspective and as a program consultant on utility energy efficiency programs. In the 1990 s, he implemented EPA s energy efficiency programs, where he helped to transition the Green Lights Partnership into the ENERGY STAR Buildings program, the first of the series of programs to form under the ENERGY STAR umbrella. Vic also worked for Commonwealth Edison, Chicago s electric utility, where he was an analyst and in management for Marketing and Customer Services as well as for the External Affairs Department under the Office of the President. Brian Kagan Facilitator - Brian brings three decades of experience in the areas of Integrated Brand Communications for diverse industries and business sectors. Brian repeatedly demonstrates his capabilities by helping organizations both small and large refresh, rediscover and often reinvent their brand story, while helping enhance affinity and public image. Brian has built his successful career by focusing on what he refers to as Brand Convergence: the bringing together of the core elements pivotal to sustained success for any integrated branding initiative. His facilitation of Strategic Ideation Sessions ignites energy, buy-in and go-forward actions that provide the basis for total brand integration. Tim Ellens Facilitator - Tim is the founder of CHANGEffect and brings more than twenty years experience in the disciplines of Integrated Brand Communications. He is an accomplished storyteller and brand strategist. He consistently comes alongside organizations to lead them through defined processes that helps them understand how to discover and release their unique story in a compelling ways. He is a student of branding methodology and is especially interested in how the people relate to company and organizational brands. Constantly honing the CHANGEffect Three-Strand process, Tim is motivated by helping leaders of organizations gain clarity through interaction, stretching the paradigm and pulling clarity out of complexity. Vic has his bachelors of science degree from the University of Notre Dame, and a master s of business Administration from Northwestern s Kellogg School of Management. Vic is currently a director of Energy Efficiency Programs with CLEAResult Consulting. 6 7

Main Session Presentations Main Session Presentations New Orleans Energy Usage Baseline Results, Greg Rigamer In the post-katrina period, average household energy use has declined by about 9% when compared to pre-katrina patterns. The greatest reductions in energy use are recorded in neighborhoods that were heavily flooded. New building codes and the replacement of older appliances with newer more efficient models have resulted in lower levels of energy consumption in the post-katrina era. Overview of DSM Study, David Pickles The primary objectives of a DSM potential study The process used to assess the potential for DSM in the ENO service territory Key findings of the DSM potential study 8 9

Main Session Presentations Residential Breakout Session Presentations ENO Energy Efficiency Program Overview, Glenn Garland Importance of Energy Efficiency and Market Transformation design in the Entergy New Orleans Programs Entergy Programs designed to stimulate business for Contractors in the Community and Increase disposable income boosting New Orleans economy Solutions Program approach creates synergies with other programs ENO DSM Strategy, Bernie Steen There are many factors that can influence the achievable DSM potential for a given geographic area Building a platform of comprehensive DSM programs is multifaceted and is better done in phases through prioritization of programs by cost-effectiveness and by incorporating best practices and lessons learned from previous programs Establishing a regulatory framework that equitably allocates cost and benefits among stakeholders is a cornerstone of optimizing DSM potential Residential Benefits of the ENO Energy Efficiency Program, Vic Pisani Residential Programs create lasting infrastructure skills in the Energy Efficiency Market Programs designed to assist all segments of the residential population Programs are targeted on main efficiency measures but flexible to include other options 10 11

Non-Residential Breakout Session Presentations Glossary ENO DSM Strategy, David Pickles There are many factors that can influence the achievable DSM potential for a given geographic area Building a platform of comprehensive DSM programs is multifaceted and is better done in phases through prioritization of programs by costeffectiveness and by incorporating best practices and lessons learned from previous programs Integrated Resource Plan (IRP) Demand Side Management (DSM) A detailed analytical planning process utilized by utilities to determine what resources will be needed in the future to best meet customers needs for reliable, cost effective and clean power supplies. A set of actions, activities or measures that impacts energy use, energy use patterns or customer behavior as it relates to energy consumption. Establishing a regulatory framework that equitably allocates cost and benefits among stakeholders is a cornerstone of optimizing DSM potential Commercial and Industrial Benefits of the ENO Energy Efficiency Program, Glenn Garland Conservation Activities/actions that reduce energy consumption through changes in life style such as increasing thermostat settings on air conditioning equipment in the summer, lower thermostat settings on water heaters, turning off lights when not in use, etc. Conservation activities typically require little to no investment by the customer to reduce energy usage. Large Solutions and Small C&I Solutions Programs advance the Commercial Energy Efficiency Market Programs increase the skills of local contractors and boost the business for the Contractor Industry Energy Efficiency Activities aimed at reducing energy use through technically more advanced equipment, typically without affecting the services provided. (I.E. high efficiency appliances, heating, ventilation or air conditioning (HVAC) systems and efficient building design) Programs are targeted on main efficiency measures but flexible to include other options Weatherization Advanced Metering Infrastructure (AMI) Practice of protecting a building and its interior from the elements, particularly from sunlight, precipitation and wind, and of modifying a building to reduce energy consumption and optimize energy efficiency. Systems that measure, collect and analyze energy usage, from advanced devices such as electricity meters, gas meters, and/or water meters, through various communication media on request or on a pre-defined schedule. This infrastructure includes hardware, software, communications, customer associated systems and meter data management software. The network between the measurement devices and business systems allows collection and distribution of information to customers and utility companies which allows for cost savings and changes in energy usage from normal consumption patterns. 12 Demand Response Utilized to lessen customer usage/demand during peak periods or those times when the cost to supply energy is more expensive. Programs in this area include Time of Use (TOU) rates and load control programs such as AC or pool pump switches, etc. 13

We Live Here Too... Talk to Us REBUILDING NEW ORLEANS And Investing In a Brighter Future We appreciate the time that you have taken today to participate in our Integrated Resource Planning discussions. Like you, the employees of Entergy New Orleans care deeply about the New Orleans community and want to see our city flourish because we live here too. Entergy employs 1781 people in the City of New Orleans and contributes to the City s economy with a payroll of over $150 million. Since September 2005 Entergy and the Entergy Charitable Foundation have funded more than 513 grant requests totaling approximately $8.7 million in cash contributions for non-profit agencies. Entergy New Orleans pays over $12 million in local taxes and fees back into the City. We work in seven buildings throughout the City of New Orleans, five owned and two leased. We ve formed a new Economic Development department focused on business retention, expansion and attracting new investment to the City. We invest over 766 hours of volunteer time on community projects and are actively engaged in schools, churches, neighborhood associations and numerous non-profit, civic and professional organizations. Entergy New Orleans is more than a company, we are members of the community your child s coach, scout troop leader and Sunday School teacher; we re your neighbor. We want to work with you to make New Orleans an enviable place to live......because we live here too. 14 15