egovernment modules of Eurostat Albrecht Wirthmann Eurostat Albrecht.Wirthmann@ec.europa.eu 6 April 2009 5th Regional Workshop on Information Society Measurement in Latin America and the Caribbean, Rio de Janeiro 6-8 April 2009
i2010 Strategy Renewed Lisbon Strategy of the European Union for economic growth and employment i2010 strategy as successor to eeurope 2005 Comprehensive strategy for the ICT and media sector Single European Information Space Innovation and Investment in ICT research Inclusive European information society
i2010 Benchmarking 3rd pillar: e-inclusion, Public services and quality of life Promote ICT-enabled public services egovernment Action Plan Inclusive egovernment Efficiency and effectiveness High impact services (eprocurement) Key enablers (eidentity) eparticipation I2010 BENCHMARKING
i2010 Benchmarking e-government (supply and use) Availability of online public services by degree of sophistication Use of online public services by households and enterprises by purpose
i2010 Benchmarking e-government (supply side) Definition of 20 public services Citizens Businesses Web based survey Annual reporting 2007 Report: http://ec.europa.eu/information_society/eeurope/i2010/docs/benchmarking/eg ov_benchmark_2007.pdf
e-government (supply side) Citizens Income Taxes Job Search Social Security Benefits Personal Documents4 Car Registration Application for Building Permission Declaration to the Police Public Libraries Birth and Marriage Certificates Enrolment in Higher Education Announcement of Moving Health-related Services Businesses Social Contribution for Employees Corporate Tax VAT Registration of a New Company Submission of Data to the Statistical Office Custom Declaration Environment-related Permits Public Procurement
e-government (supply side) Sophistication Tax Declaration 0. No service 1. Public website with information available 2. Public website to obtain the paper form to declare income taxes 3. Upload of an electronic from 4. Completely treat the declaration of income taxes of an employee via the website. 5. Complete income tax declaration and notification of assessment can be treated via the website. No other formal procedure is necessary for the applicant via paperwork.
Annual Eurostat surveys ICT use in households and by individuals ICT use in enterprises Annual core indicators Special focus on egovernment in 2006
ICT use in households and by individuals Core indicators Any online interaction with public administrations Obtaining information from public authorities websites Downloading official forms Sending filled forms Reference period 3 months 12 months
Individuals: Development of egovernment usage, EU-27, 2004-06 60.0 2004 2005 2006 2007 50.0 40.0 30.0 27 20.0 10.0 20 21 21 9 11 13 18 5 6 9 13 0.0 Obtaining information Downloading forms Sending filled forms
ICT use in households and by individuals Special model on egovernment Replacement of personal contacts or visits by Internet Reasons for not using the Internet for interacting with public administrations Not available Missing personal contact Missing immediate response Security concerns Additional costs Too complex Other
Use of egovernment online services EU-27, 2006 28 37 35 E-Government users Interested Not Interested
egovernment users by education, urbanisation, EU-27 2006 All Internet users 35 37 28 Low Education 26 34 41 Medium Education 32 39 29 High Education 45 36 19 Urban areas 37 39 25 Intermediate Areas 32 37 28 Rural Areas 32 32 37 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% E-Government user Interested Not interested
Reasons for abstaining from usage of public services on the Internet, EU-27, 2006 Personal contact 35 Data protection and security 21 Complexity 15 Availability 15 Immediate response 13 Additional costs 7 0 5 10 15 20 25 30 35 40
ICT use in households and by individuals Special model on egovernment Types of online services (already done, like to do, do not like to do) Income Taxes Job Search Social Security Benefits Personal Documents Car Registration Application for Building Permission Declaration to the Police Public Libraries Birth and Marriage Certificates Enrolment in Higher Education Announcement of Moving Health-related Services
egovernment use by citizens Type of activity, EU-27, 2006 Personal documents 4 61 33 Car registration 3 61 35 Change of address 3 60 35 Health-related services 5 57 36 Certificate 3 58 37 Income taxes 20 37 41 Job search 16 43 39 Public libraries 14 53 31 0 10 20 30 40 50 60 70 80 90 100 Already done on-line Would like to do on-line Would no like to do on-line
Activity by socio economic breakdown, EU-27, 2006 Already done Interested in doing No interest Job search Unemployed 49 37 13 All individuals 16 43 39 Enrolment on higher education or university Student 16 59 23 All individuals 5 46 46 0 10 20 30 40 50 60 70 80 90 100
Supply via use of egovernment services Citizens: Returning forms, 2007 40 30 NL DK SE LU EE 20 IE FR UK DE FI AT HU EU27 PT LI 10 CY ES MT SK BE LV SI EL IT BG PL CZ RO 0 0 10 20 30 40 50 60 70 80 90 100
ICT use by enterprises Core indicators Any online interaction with public administrations Obtaining information from public authorities websites Downloading official forms Sending filled forms Submitting a proposal in an electronic tender system Treating and administrative procedure fully electronically (2008) Reference period 12 months
Enterprises: Development by types of usage, EU-27, 2004-06 60 50 40 30 45 51 57 58 55 55 41 49 28 32 43 45 20 16 19 10 0 Full electronic case handling Obtaining information Downloading forms Sending filled forms 2004 2005 2006 2007
Enterprises: Online activities by size and connection, EU-27, 2007 Submitting a Obtaining information Downloading forms Sending filled forms proposal in an electronic tender system All enterprises 57 58 45 9 Large enterprises 72 79 72 17 Medium enterprises 72 74 63 14 Small enterprises 54 55 42 7 broadband connection 64 65 52 10 narrowband connection 50 49 36 6
Enterprises: any online interaction with public administrations by size, type of connection, EU-27, 2007 100 80 60 65 85 79 62 72 60 40 20 0 All enterprises Large Enterprises Medium Enterprises Small Enterprises Enterprises with broadband connection Enterprises with narrowband connection
Supply via use of egovernment services Enterprises: Returning forms, 2007 100 80 60 40 20 BG PL LV LI SK RO LU EL CY IE HU FI NL DK FR EE EU27 BE ES CZ IT SE DE PT SI UK MT AT 0 0 10 20 30 40 50 60 70 80 90 100
egovernment modules Eurostat ICT dedicated page on Eurostat website http://ec.europa.eu/eurostat/ict