Cisco Connected Workplace Transformational Workspace Lisa Ng Head, Capital Program Mgmt September, 2014 APJ
Global Headcount* 84,424 persons housed ( 3435 in Q1) 68,865 FTE PH (3061 in Q1, 73,203 all employees) 37% Engineering 20% Sales 19% Services 24% all others San Jose Headcount 21,685 persons housed (-439 in Q1) 15,741 FTE PH (-611 in Q1, 15,839 all employees) Global Portfolio* 23.5 million sq. ft. (44% owned) 62% Americas 16% EMEAR 22% APJCI 93 countries 290 metros 489 buildings San Jose Portfolio 7.3 million sq. ft. (74% owned) 54 buildings 41% Engineering 4% Sales 11% Services 44% all others As of 10-16-13 *Includes NDS, Meraki and LR impacts
Functional Responsibilities Strategic Planning Sales Support - EBCs WPR Real Estate Transactions Customer Relationship Mgmt Workplace Solutions Capital Program Mgmt Facility Mgmt and Services
Why CCW?
Work Styles Have Evolved Work anytime, from anywhere
Seats (000s) Global Office Space Utilization 100 90 100% 100% 90% 80 70 60 50 40 103.0 82% 84.4 Unused Assigned Capacity Unused Total Capacity 48% 80% 70% 60% 50% 40% 30 20 10 0 49.6 Seats in Portfolio Seats 'Assigned' (PH) Average Seats Utilized 30% 20% 10% 0%
Cisco Work Styles 1. Highly Mobile 2. Campus Mobile 3. Remote/Distant Collaborator 4. Neighborhood Collaborator 5. Workstation Anchored Highly mobile; T ravels extensively to customer and partner locations; frequently interacts with customers Internally mobile; Interacts crossfunctionally in face-toface scheduled meetings; Often in leadership roles Non-mobile employee who works frequently with remote colleagues, and frequently works from home Neighborhood-based employee who is mobile within the group area; interacts with, coordinates and manages teams Desk-bound, nonmobile employee who performs highly focused individual work; some team interaction
Work Styles by Organization (2012 WPS) 1. Highly Mobile 2. Campus Mobile 3. Remote/ Distant Collaborator 4. Neighborhood Collaborator 5. Workstation Anchored 100% 90% 18 5 15 12 24 13 14 5 13 25 80% 70% 60% 50% 24 49 16 19 38 33 33 39 10 14 28 40% 30% 20% 28 8 33 44 29 31 50 32 58 19 9 10% 0% 22 CA_Advanced Services (n=1301) 10 4 4 CDO Consol (n=2478) Cisco Services (n=249) 16 8 11 6 4 4 4 Corporate Comms (n=182) Finance, WPR & Admin (n=334) Legal (n=52) Operations (n=1184) WW Sales (n=1567) 19 Global Population (n=7612)
Mobile vs. Remote vs. Fixed Work Styles (2012 WPS) Mobile Remote/Distance Collaborator Fixed 100% 90% 18 5 16 12 24 13 14 5 10 25 80% 70% 60% 28 49 29 31 50 32 19 50% 40% 10 78 85 30% 20% 53 41 60% 45 37 54 56 10% 0% CA_Advanced Services (n=1301) CDO Consol (n=2478) Cisco Services (n=249) Corporate Comms (n=182) Finance, WPR & Admin (n=334) Legal (n=52) Operations (n=1184) WW Sales (n=1567) Global Population (n=7612)
We are only 5 years away from the Net Gen entering the workforce. Traditionalist Boomer Generation X Millennials Net Generation 1928 1945 1946 1964 1965 1980 1980 2000 2000 20??
Cisco Work Culture 41% 52% 50% 89% 47% 6% of our employees work outside the U.S. work in a different location than their manager collaborate with people in different time zones telecommute at least once a week classified mobile workers work in a fully remote manner Source: Cisco Work Profile Survey, 2012
2010 Cisco Connected World Report Click here for further information... Participants preferred jobs with workplace flexibility and remote access at lower salary to less-flexible jobs at higher salary. Nearly half with remote access worked up to three extra hours a day; a quarter worked four or more hours. Three of every five employees (60 percent) believed it was unnecessary to be in the office to be productive. This was especially true in Asia and Latin America. Two of every three employees (66 percent) expected IT to allow the use of any device -- personal or company issued - to access corporate data anywhere, at any time. Source: The 2010 Cisco Connected World Report
What is CCW?
Workplace Design Strategy Quadrant 1 Effectiveness Work performance and productivity Quadrant 2 Engagement Employee engagement / retention Cisco on Cisco Quadrant 3 Efficiency Portfolio utilization and services improvement Quadrant 4 Environment Reductions in energy demands and CO 2 emissions
3 Concepts Combined Policy Technology Environment Cisco Connected Workplace
Flexible Work Practices Part Time Employee works less than full-time hours Telecommute Work performed outside of a Cisco office Off / On Ramp Employees pauses work at Cisco for a 1-2-year period Flex Time Variation in when work is completed
Global Space Policy
Space Policy Global Space Policy transforms Cisco s workplace occupancy model from individual to group assignment. A group assigned workplace provides flexibility and choice to the business while increasing the utilization of our assets. Global Space Policy aligns with current work practices and does not require a change in current flexible work practices.
Enabling Messaging and Mobility Anywhere on any device Simultaneous ring on all phones Seamlessly move calls between mobile and desktop phones Single voice mailbox across all phone numbers Extend your office phone Place mobile calls through Cisco UCM
PCs & Macs Android & ios Tablets Smart Phones Explosion of Mobile Devices
3,147 5,881 9,179 11,651 13,865 15,302 16,156 16,480 16,833 17,488 18,067 19,195 20,619 22,066 23,528 23,986 Total Adoption to Date 23.8k 30,000 Accounts CVO Service Adoption History 25,000 20,000 15,000 10,000 5,000 - Rapid adoption of (CVO) Cisco Virtual Office capabilities.
Customer Collaboration Employee Collaboration The Enterprise Becomes Social
Across All Devices Any Time, Any Place Video Becomes Pervasive...
The New Collaborative Workspace Mobile, Social, Visual, Virtual
SUSTAINABLE MANAGEMENT TEAMS SMT s are local governance structures established to assure the ongoing success in group assignments as determined by the Global Space Policy. SMTs are comprised of an Office Council of local business representatives and the WPR & HR teams that support them.
Proof of Concept People Prefer environment: + 77% Improved communications: + 82% Workforce satisfaction: + 82% Ease of finding quiet space: + 62% Ease of finding meeting room: + 80% Financials CAPEX Cable and IT Infrastructure - 50% CAPEX for furniture - 55% Space reduction for headcount - 30% Return on Investment < 3 yrs
Cisco FY13 FY17 Environmental Goals Goal Area GHG Emissions Energy Intensity Renewable Energy Extended Ops (Supply Chain) Description Reduce Cisco s scope 1 and 2 emissions 40% by 2017 with 2007 baseline Reduce Cisco s Scope 3 air travel emissions 40% through 2017 with 2007 baseline Reduce electricity emission factor 50% below IEA World Average by 2017 Reduce total operational energy use per revenue 15% by 2017 with 2007 baseline Consume at least 25% of total electricity from renewable sources each year through 2017 CDP Reporting Manufacturing, Tier 1 partner: 100% of spend report (Goal = 100%) Components, Tier 2 partner: 80% of spend report (Goal = 80%) Global transportation, Tier 1 partner: 93% of spend report (Goal = 90%)
Sustainable Workplace at Cisco Combining collaborative and networking technologies with an open floor plan and an emphasis on mobility reconciling productive working patterns with environmental responsibility. Estimated Energy Efficiency Gains with Connected Workplace Traditional Office Cisco Connected Workspace Percent Change Number of Employees 300 400 33% Increase Connected Electrical Load (watts/square footage) Connected Electrical Load (watts/employee) Total Connected Electrical Load (watts) 2.6 1.7 432.9 178.7 127,169 71,476 36% Reduction 58% Reduction 44% Reduction Total Cooling Loads (BTUs) 433.646 243,733 Total Cooling Provision Tonnage 36 20 44% Reduction 44% Reduction
How do we implement CCW?
Solution Development Heat maps provide building historical usage data Data is used to populate the CCW Programming Template which provides breakdown and ratio s of all space types Universal Planning Guide provides high level performance specifications
That s Your Job! I won t get any respect without my own office I don t care what the policy says, just give me I m a Director! but I can t work in that what I want. Environment! What about my equipment? I m going to just work from home and never go to the office again! But I m at my desk every day! Give me my own desk or I ll quit! I m an Engineer! This isn t fair! That might be fine for Sales but it won t work for me No! Everything I do is confidential! I was promised an office when I was hired This is just one more thing that Cisco is taking away from its employees Understanding Resistance
Support for Change Change Management Curve Sponsors Consumers Institutionalize Internalization Making it Happen Let it Happen No Commitment Passively Helping Actively Helping Hands on Trial Acceptance Unaware Understanding Self Concern Time
Change Management High-Level Strategy Timeline and Activities 3-4 months 3-4 months 2-3 months 1-3 months Leader Meetings Steering Committee Meetings Change & Readiness Activities Move-In Support Orientation Meeting Design Development/ CDs Construction CCW Adoption & Sustainment Business Insight Workshop CM Activities & Project Comms Steering Committee Meetings SMT Meetings Town Hall SMT Establishment Steering Committee Kickoff Project Brief Approval
CCW Facts
Assessing Workplace Performance Quadrant 1 Effectiveness Work performance and productivity Quadrant 2 Engagement Employee engagement / retention Cisco on Cisco Quadrant 3 Efficiency Portfolio utilization and services improvement Quadrant 4 Environment Reductions in energy demands and CO 2 emissions
Global Effectiveness & Engagement Portfolio of data sources (mapping since 2008) Positive trends in mobile work styles & attrition Positive trends in mobile work styles & engagement Positive trends mobile work styles & performance Work Profile Survey (self-reported data) Employee Engagement Business Performance Evaluation WPS Pulse Performance Voluntary Attrition Attrition
2013 Cisco Client Satisfaction Scores Traditional 2013- CSAT Physical Space 0.00 1.00 2.00 3.00 4.00 5.00 2013 - CSAT - Global Scores Traditional 0.00 1.00 2.00 3.00 4.00 5.00 San Jose Campus San Jose Campus CCW Full Solution CCW Full Solution CCW Low Cost CCW Low Cost Global Global Space for individual work Space for collaboration Space for on-site customers Choice and flexibility options Overall Sat: Services Overall Sat: Workplace Environment
Efficiency Savings CCW Loading Options (Typical SJ Footprint w/ 50% labs on floors 1 & 2) Typical Cost Savings (884 persons housed in a leased building in SJ vs Traditional) 100% of Programmed Capacity (Based on 65% show up rate and new seats) 90% of Programmed Capacity (Based on 65% show up rate and new seats) 80% of Programmed Capacity (Based on 65% show up rate and new seats) CCW Seat Count (Including one seat per APR) Traditional Seat Count (Existing) 269 277 606 602 242 249 546 541 215 222 485 481 175180 394 391 143140 302 299 100% of Programmed Capacity (Based on 65% show up rate and new seats) 90% of Programmed Capacity (Based on 65% show up rate and new seats) 80% of Programmed Capacity (Based on 65% show up rate and new seats) CCW Seat Count (Including one seat per APR) -60% -40% -20% 0% 0 500 1000 1500 2000 Floor 1 Floor 2 Floor 3 Floor 4 Annual Rent Variance Annual Operations Cost Variance Total Buildout Cost Variance
Environmental Savings Combining collaborative and networking technologies with an open floor plan and an emphasis on mobility reconciling productive working patterns with environmental responsibility. Estimated Energy Efficiency Gains with Connected Workplace Traditional Office Cisco Connected Workspace Percent Change Number of Employees 300 400 33% Increase Connected Electrical Load (watts/square footage) Connected Electrical Load (watts/employee) Total Connected Electrical Load (watts) 2.6 1.7 432.9 178.7 127,169 71,476 36% Reduction 58% Reduction 44% Reduction Total Cooling Loads (BTUs) 433.646 243,733 Total Cooling Provision Tonnage 36 20 44% Reduction 44% Reduction Source: CCW Environment Sustainability Report
Closing Thoughts Cloud computing, any device, any where.. 40
Thank you
Cisco Connected Workplace Click image to visit the CCW Interactive
Typical Results Typical floor in San Jose Legacy Environment Cisco Connected Workplace Usable Area 49,000 sq. ft. 49,000 sq. ft. Work Space 70% individual 30% individual 30% collaborative 70% collaborative Use Pattern Traditional, Assigned Flexible, Unassigned Seat Capacity 300 375 Enclosed Meeting Spaces 16 72 Usable Area / Capacity* 163 sq. ft. 111 sq. ft. Chargeback per Employee $5,162 per year $2,596 per year Persons Housed 255 400-500 * * Based on 75% Badge-In Rate