Oxford Cambridge and RS Model ssignment January 2011 OCR Level 3 Certificate in Preparing to Work in dult Social Care Unit SHC 034: Principles for implementing duty of care in health, social care or children s and young people s settings Please note: This OCR model assignment may be used to provide evidence for the unit above. lternatively, centres may wish to adapt this assignment or devise their own assignment for the purposes of assessment. It is the centre s responsibility to ensure that any adaptations made to this assignment allow candidates to meet all the assessment criteria. The Ofqual accreditation number associated with this unit is: Unit accreditation number R/601/1436 ualification accreditation number (N) 501/1674/5 This model assignment remains live for the life of this qualification LL THESE MTERILS MY BE PHOTOCOPIED. ny photocopying will be done under the terms of the Copyright Designs and Patents ct 1988 solely for the purposes of assessment. OCR 2011 1
Contents CNDIDTE INFORMTION (This section must be photocopied for each candidate) General Information for Candidates This section provides candidates with general information on completion of the assignment in a question and answer format. Page Number(s) 3 4 Tasks This section contains all the tasks candidates must complete before submission for assessment. 6 7 RECORDING DOCUMENTTION Candidate Evidence Checklist 8 9 TUTOR INFORMTION Guidance for centres This section provides general guidance to centre staff on the preparation and completion of the assignment. 11 12 Notes for Tutors This section provides additional guidance and support to centre staff for each task. It is not intended for use by candidates. 13 14 2 Model ssignment January 2011
Oxford Cambridge and RS Model ssignment: Candidate Information OCR Level 3 Certificate in Preparing to Work in dult Social Care Unit SHC 034: Principles for implementing duty of care in health, social care or children s and young people s settings CNDIDTE NME: OCR 2011 3
General Information for Candidates Do I have to pass this assignment? Yes. You must pass this assignment to achieve the full qualification. What help will I get? Your tutor will help you when completing the OCR model assignment and will make sure that you know what resources/facilities you need and are allowed to use. What if I don t understand something? It is your responsibility to read the assignment carefully and make sure you understand what you need to do and what you should hand in. If you are not sure, check with your tutor. Can I copy other people s work? No. The work that you produce must be your own work and you may be asked to sign a declaration to say that the work is your own. You should never copy the work of other candidates or allow others to copy your work. ny information that you use from other sources, eg books, newspapers, professional journals, the Internet, must be clearly identified and not presented as your own work. Can I work in a group? Yes. However, if you work in a group at any stage you must still produce work that shows your individual contribution. How should I present my work? You can present your work in a variety of ways, eg hand-written, word-processed, on video. However, what you choose should be appropriate to the task(s). For some work, eg presentations, coaching sessions, role-play, work experience, you will need to provide proof that you completed the task(s). witness statement or observation sheet could be used for this. If you are unsure, check with your tutor. When I have finished, what do I need to hand in? You need to hand in the work that you have completed for each task. Do not include any draft work or handouts unless these are asked for. When you hand in your work make sure that it is labelled, titled and in the correct order for assessing. How will my work be assessed? Your work will be marked by an assessor in your centre. The assessor will mark the work using the assessment criteria in the qualification specification. 4 Model ssignment January 2011
Principles for implementing duty of care in health, social care or children s and young people s settings This unit considers the concept of duty of care and how it contributes to safe practice in adult social care settings. lso how to address dilemmas or complaints that may arise where there is a duty of care. In this assignment you will show that you: understand how duty of care contributes to safe practice know how to address conflicts or dilemmas that may arise between an individual s rights and the duty of care know how to respond to complaints Remember: to keep a bibliography of all the sources you have used to meet the depth of the command words as given in the assessment criteria. Model ssignment January 2011 5
Tasks Task 1: Understand how duty of care contributes to safe practice ssessment Criteria 1.1 and 1.2 What is this task about? It is important that social care workers understand the term duty of care and how it is put into practice. You also need to know how your duty of care contributes to the safeguarding or protection of individuals. What do you have to do? You must produce a report for a new senior care assistant that includes the following: an explanation of what it means to have a duty of care in your own work role an explanation of how a duty of care contributes to the safeguarding or protection of individuals The evidence for this task will be your written report for the new senior care assistant. Task 2: Know how to address conflicts or dilemmas that may arise between an individual s rights and the duty of care ssessment Criteria 2.1, 2.2 and 2.3 What is this task about? You need to know the potential conflicts or dilemmas that may arise between the duty of care and an individual s rights and how to manage risks associated with conflicts or dilemmas between an individual s rights and the duty of care. You also need to know where to get additional support and advice about conflicts and dilemmas. John John lives in supported living, he has learning disabilities and is also diabetic. He can communicate his needs. John wants to go out to the pub for a drink and a meal with Jane, who also lives in the same house. He has also mentioned that he wants more independence and would like to have his own place. You are his key-worker and have worked with John for about six months but Jane has only just moved into the house and she has a different key worker. What do you have to do? You must produce an information brief for other members of staff that includes the following: a description of potential conflicts and dilemmas that may arise between the duty of care and an individual s rights. a description of how to manage risks associated with conflicts or dilemmas between an individual s rights and the duty of care. 6 Model ssignment January 2011
an explanation of where to get additional support and advice about how to resolve the dilemmas and potential conflicts you have described You may refer to the scenario above, but your responses must not be limited to the situation described in the scenario. It should cover situations that may feature in everyday support activities. The evidence for this task will be your information brief. Task 3: Know how to respond to complaints ssessment criteria 3.1 and 3.2 What is this task about? ll adult social care settings should have a complaints procedure to be used when things do not go as they should for individuals. This will allow them to identify their concerns with the management team. s a senior social care worker or key worker, you may be the first point of contact for individuals in these situations or a junior member of staff may bring the complaint to your attention. You therefore need to know how to respond to complaints. David David lives in supported housing. You visit him one morning to monitor his care package and he tells you that one of his carers is very rough with him and swears a lot, which he does not like. Chloe You are the senior care assistant in a residential home. Chloe, a care assistant, informs you that one of the residents does not like the food and wishes to complain. Chloe adds that the resident has said she wants to look for a new home. Elizabeth Mary tells you that one of the other carers was really rough with her when she was assisted to get up yesterday and it has left her with bruises. What do you have to do? You must produce an information brief for other members of staff that includes the following: a description of how to respond to the complaints. an explanation of the main points of agreed procedures for handling complaints You may refer to the scenarios above, but your responses must not be limited to the situations described in the scenarios. It should cover situations that may feature in everyday support activities. The evidence for this task will be your information brief. Model ssignment January 2011 7
Oxford Cambridge and RS Candidate Evidence Checklist OCR Level 3 Certificate in Preparing to Work in dult Social Care Unit SHC 034: Principles for implementing duty of care in health, social care or children s and young people s settings CNDIDTE NME: CENTRE NUMBER: For Task 1 (C 1.1 and 1.2) have you: Completed () Explained what it means to have a duty of care in your own work role Explained how duty of care contributes to the safeguarding or protection of individuals Evidence provided (please ): Ref/Page no(s) written report or other (please give details) For Task 2 (C2.1. 2.2 and 2.3) have you: Completed () Described potential conflicts and dilemmas that may arise between the duty of care and an individual s rights. Described how to manage risks associated with conflicts or dilemmas between an individual s rights and the duty of care Explained where to get additional support and advice about how to resolve the dilemmas and potential conflicts Evidence provided (please ): Ref/Page no(s) information brief or other (please give details) 8 Model ssignment January 2011
For Task 3 (C 3.1 and 3.2) have you: Completed () Described how to respond to complaints Explained the main points of agreed procedures for handling complaints Evidence provided (please ): Ref/Page no(s) Information brief or other (please give details) I confirm that the items indicated above are attached. These have been assessed and provide sufficient evidence to demonstrate that the learner has achieved all of the assessment criteria for this unit. ssessor name: ssessor signature: Internal quality assurer name: Internal quality assurer signature: Date: I confirm that the evidence provided is a result of my own work. Candidate signature: Date: Model ssignment January 2011 9
Oxford Cambridge and RS Model ssignment: Tutor Information OCR Level 3 Certificate in Preparing to Work in dult Social Care Unit SHC 034: Principles for implementing duty of care in health, social care or children s and young people s settings 10 Model ssignment January 2011
Guidance For Centres 1 General 1.1 OCR model assignments are available to download from our website: www.ocr.org.uk. 1.2 This assignment has been designed to meet the full assessment requirements of the unit. Candidates will need to take part in a planned learning programme that covers the underpinning knowledge and skills of the unit. 1.3 No changes can be made to the assessment criteria, but the model assignment can be changed in terms of: the scenario, which can be contextualised or amended to suit local needs. However, the scenario must still be set within a society, health and development context. the type of evidence required and the format it takes (providing the assessment criteria do not demand specific evidence or format). If candidates choose to present a verbal account as evidence, a recording of the evidence will have to be available for moderation. 1.4 If modifications are made to the model assignment it is up to the centre to ensure that all assessment criteria are adequately covered. 2 Before carrying out the assignment 2.1 Candidates should be provided with a copy of the Candidate Information section of this assignment. 2.2 Candidates may carry out preparations prior to undertaking the tasks; there is no time limit for this. 3 When completing the assignment 3.1 Candidates should be allowed sufficient time to complete all of the tasks. The amount of time may vary depending on the nature of the tasks and the ability of individual candidates. It is suggested that evidence is produced in several sessions. 3.2 Each candidate must produce individual and authentic evidence for each task within the assignment. 3.3 Centre staff may give support and guidance to candidates. This support and guidance should focus on checking that candidates understand what is expected of them. It is not acceptable for tutors to provide model answers or to work through answers in detail. 3.4 Candidates may use information from any relevant source to help them with producing evidence for the tasks. Model ssignment January 2011 11
4 fter completing the assignment 4.1 Candidates evidence is assessed by the centre s assessor against the unit specification. For further information about assessment please refer to the section on ssessment and Moderation in the Centre Handbook. 4.2 ssessors decisions should be quality assured across the centre through internal standardisation. For further information about internal moderation please refer to the section on ssessment and Moderation in the Centre Handbook. 5 Presentation of work 5.1 Candidates may use the Candidate Evidence Checklist provided to ensure that they submit evidence for LL tasks. They can do this by using the Candidate Evidence Checklist as a contents page inserting references/page numbers in the boxes provided. 5.2 Centres may wish to discourage candidates from excessive use of plastic wallets for presentation of their evidence as this may hinder the assessment process. Instead centres may wish to encourage candidates to present their work so that it is easily accessible, eg spiral bound, stapled booklet, treasury tag. 6 cceptable evidence 6.1 For guidance on generation and collection of evidence please refer to the section on ssessment and Moderation in the Centre Handbook. 7 Reworking the assignment 7.1 If candidates do not meet the requirements for the assessment criteria, further work will be required. 7.2 Tutors may give feedback to candidates to support and guide them in producing evidence to the required standard. 8 Submission of work 8.1 Work must only be submitted for moderation when the centre assessor is satisfied that the evidence meets the assessment criteria in full. 12 Model ssignment January 2011
Notes For Tutors Introduction to the Tasks By completing this unit candidates will be considering how duty of care contributes to safe practice, and how to address dilemmas or complaints that may arise where there is a duty of care in the social care setting. Candidates should carry out activities and behave in a way that would be acceptable in the workplace. These guidance notes should be used in conjunction with the unit specification and Centre Handbook. The Tasks Task 1: Understand how duty of care contributes to safe practice ssessment Criteria 1.1 and 1.2 are assessed in this task. The requirements of this task are to ensure that candidates understand what it means to have a duty of care in own work role and how the duty of care contributes to the safeguarding or protection of individuals For C1.1 the tutor could do an exercise using statements on cards, ie to keep individuals safe; to keep individuals free from harm; to give choice, to lock them outside; to give individuals baked beans every day etc. The candidates then have to explain, from the statements, what constitutes a duty of care. Or the candidates could be sent to research the term duty of care and could bring their findings back to the group. tutor-led discussion for C1.2 could then link these statements into the work role, ie to keep individuals safe the worker will comply with legislation, policies and procedures on health and safety, this should ensure that the environment is safe for the individual, any contraventions of health and safety are reported and recorded; to keep individuals free from harm the worker will not abuse the individual, they would be observant of any potential harm, they would report any allegations or disclosures of abuse using the correct procedures, they would act appropriately, according to procedures, if another individual was about to harm or was harming the individual. Model ssignment January 2011 13
Task 2: Know how to address conflicts or dilemmas that may arise between an individual s rights and the duty of care ssessment Criteria 2.1, 2.2 and 2.3 are assessed in this task. The requirements of this task are to ensure that candidates understand about the potential conflicts or dilemmas that may arise between the duty of care and an individual s rights, how to manage risks associated with conflicts or dilemmas between an individual s rights and the duty of care and where to get additional support and advice about conflicts and dilemmas. For C2.1 the tutor could lead a discussion highlighting the differences between potential conflicts and dilemmas. The tutor could use an interactive board or flip chart and have two columns, one being potential conflicts and the other being dilemmas. The group could then try and identify the differences and what each one means. This discussion could then be extended to include the different potential conflicts or dilemmas that can arise in the workplace. This information could then be recorded on an interactive board or flip chart. The scenario using John in the model assignment, could form the basis of a discussion. DVD or TV documentary could be a useful source of this information. The tutor could also use resource material, ie case studies of examples of potential conflicts and dilemmas similar to the ones in the tasks. For C2.2 the tutor could lead a discussion to identify how to manage the risks associated with conflicts or dilemmas between an individual s rights and the duty of care as identified for C2.1. For instance, what can be put in place, ie care plan reviews, clear procedures, residents groups, a complaints policy. For C2.3 a guest speaker, ie a manager or supervisor of a care setting could be invited to give a talk on dilemmas that arise and where to get additional support. Task 3: Know how to respond to complaints ssessment criteria 3.1 and 3.2 are assessed in this task. The requirements of this task are to ensure that candidates know how to respond to complaints and can explain the main points of agreed procedures for handling complaints. For C3.1 the tutor could have a selection of complaints procedures available for the group. There could then be a tutor-led discussion on the role of the worker in those procedures. This information could then be recorded on an interactive board or flip chart. lternatively, a role play situation could be set up with the group split into pairs one the complainer and the other the worker. Pre-set complaints could be used or the complainers could be told to think about something they want to complain about and complain to the worker. For C3.2 the main points of agreed procedures from these examples in C3.1 could be explained and be recorded on an interactive board or flip chart. 14 Model ssignment January 2011