Adventist Medical Centers. Bolingbrook, GlenOaks, Hinsdale, La Grange Volunteer Information Packet. 1 P age

Adventist Medical Centers Bolingbrook, GlenOaks, Hinsdale, La Grange Volunteer Information Packet 1 P age

TABLE OF CONTENTS Table of Contents 2 Welcome Letter 3 AMITA Health Volunteer Requirements 4 Getting Started 5 Additional Information 8 Volunteer Position List 9 Applications 14 References 17 Thank You 19 2 P age

Thank you for your interest in volunteering at AMITA Health! We have many volunteer opportunities at our Bolingbrook, GlenOaks, Hinsdale and La Grange campuses, as well as at our off-site locations. If you are compassionate, willing to help others and ready to take on a new adventure, we need you! In this packet you will find all the information needed to make an informed decision about volunteering. We hope that upon reviewing it, you will be excited about joining our team and will choose to attend our next Volunteer Orientation. Also included in the packet is everything you will need to get started on becoming a volunteer. This is designed to shorten the length of time between applying, and actually beginning your volunteer position. You can choose to do as much or as little before Orientation as you like. The more you complete, the sooner you can start after Orientation. Again, thank you. Our hospitals could not provide the level of compassionate service we do without our volunteers, and we would love to have you be a part of our team! Sincerely, Sandy Mueller Director, Volunteer and Patient / Family Services AMITA Health South Team sandra.mueller@amitahealth.org (630) 856.2038 office (630) 309.1801 cell (630) 856.5653 fax 3 P age

AMITA Health Volunteer Requirements Volunteering at AMITA Health is a commitment. Anyone giving service at our hospitals must meet stringent requirements in order to be considered for placement, even our Volunteers! It s part of our ongoing commitment to excellence in patient safety, quality and compassion. To be considered for volunteering at AMITA Health, you must meet the following requirements: Be at least 16 years of age Be compassionate and willing to help others Undergo a background check (the hospital will conduct this free of charge) Attend Volunteer Orientation Complete a 2-step TB test (through the hospital free of charge, or from another provider if you prefer) Show proof of immunization for measles, mumps, rubella (MMR) and varicella (Chicken Pox). If not available, receive titers blood draw through the hospital (free of charge). Note: If born before 1957, you are exempt from titers blood draw. Receive an annual flu shot (through the hospital free of charge, or from another provider) Complete initial and annual safety / infection control education Purchase the assigned uniform and wear it when on duty (uniformed positions only) Wear your assigned AMITA Health ID badge Agree to abide by all hospital policies, regulations and standards of behavior If you are ready to take the next steps toward volunteering, please read on! The next pages take you through step-by-step instructions for becoming an AMITA Health Adventist volunteer. Have questions? Please don t hesitate to call us, we are happy to help! We can be reached at the following numbers: Phone numbers: Bolingbrook Volunteer Services office: (630) 312.4000 GlenOaks Volunteer Services office: (630) 545.4906 Hinsdale Volunteer Services office: (630) 856.4000 La Grange Volunteer Services office: (708) 245.8100 Fax numbers: Bolingbrook Volunteer Services office: (630) 312.6800 (attention: Sam Sagrado) GlenOaks Volunteer Services office: (630) 545.3920 Hinsdale Volunteer Services office: (630) 856.5653 La Grange Volunteer Services office: (708) 245.5679 4 P age

Getting Started Check It Out! Interested in volunteering? The first thing to do is read this packet thoroughly and decide if volunteering at AMITA Health sounds like a good fit for you. If it does (and we hope it does!) please complete the following requirements to become an AMITA Health Volunteer. Once you have submitted your application, the requirements can be completed in any order. All accompanying documentation must be turned in to the Volunteer Services office before your volunteer service can begin. You may return the completed documentation to the Volunteer Services office by: 1. Bringing them to the Volunteer Services office at your campus 2. Bringing them with you to Volunteer Orientation 3. Faxing them to the Volunteer Services office at your campus (see p. 4 or 19 for fax numbers) Apply to Volunteer How to Apply (choose from these options): 1. You can apply online (click here) or visit https://www.keepingyouwell.com/about-us/volunteer 2. You can apply by completing the application in this packet. After completing, return the application to Volunteer Services Department at any campus. Sign Up / Attend Volunteer Orientation After your application is received, you will be contacted by email to schedule your Volunteer Orientation session. In that email, a schedule of Orientation sessions available will be included, and you may sign up for any location, regardless of where you will volunteer. It is up to you to sign up for and attend an Orientation session; you may not volunteer until you have completed Orientation. During the time between application and your Orientation session, you may complete as many of the remaining requirements as you are able; this will shorten the time it takes to become an active volunteer. References In order to volunteer, you will need two references from non-family members. You will find the reference forms near the back of this packet (p. 17-18). Give one each to a person who can comment on your ability to volunteer. 5 P age

TB (Tuberculosis) Screening You will need to complete a 2-step TB (tuberculosis) screening in order to volunteer at AMITA. This can be obtained through our Employee Health service, or from your own physician. You may choose to complete this requirement before Orientation, or wait until after, but you must complete all four TB testing steps before the first shift of your volunteer position. Note: If you have previously tested positive on a TB test, please contact Employee Health or your physician for alternatives. Please note: Getting a TB test is a 4-step process. It works like this: 1. Receive TB screening 2. Return 2-3 days later for visual examination of the screening site 3. One week later, return for repeat of TB screening 4. Return 2-3 days later for visual examination of the screening site NOTE: Failure to complete any of the steps will cause you to start all over at #1! To obtain your TB screening from AMITA Employee Health: Call for an appointment: (630) 312.6308 Bolingbrook Campus (630) 545.6192 GlenOaks Campus (630) 856.7340 Hinsdale Campus (708) 245.7340 La Grange Campus You may have your TB screening completed at any campus. Just tell the Employee Health nurse at which campus you will be volunteering. To obtain your TB screening from your own doctor: Call your doctor s office for an appointment. Please inform your doctor s office staff that you need a 2-step TB screening. You must complete the same steps listed above, regardless of where you receive your TB screening. Proof of Immunization If you were born after 1957, you must provide us with proof of immunizations. This can often be obtained from your personal physician office or school. If these records are unavailable to you, please contact your Volunteer Coordinator for alternatives. 6 P age

1:1 Interview with your Volunteer Coordinator You must attend a 1:1 interview with your Volunteer Coordinator. At this interview, you and your Coordinator will agree on your assignment, and the Coordinator will answer any questions you may have. The interview scheduling process varies by campus; contact your Coordinator for details. Purchase Your Uniform You will need to purchase your uniform before beginning your volunteer work. This should be done after your job assignment has been designated, due to the fact that some volunteer positions do not require a uniform, or may require a job-specific uniform. Your uniforms may be purchased as follows: Bolingbrook and GlenOaks from the Volunteer Services office by cash or check Hinsdale and La Grange from the Gift Shop by cash, check or credit / debit card Cost: Jacket or Vest $18, Polo $15 (tax may apply) NOTE: If the cost of your uniform will prevent you from volunteering, please speak to your Volunteer Coordinator; we can help! Flu Shot (winter months) For the protection of our patients, their families, our staff and our Volunteer Team, if you volunteer during Flu Season (November 1-March 31), you will be required to obtain a flu shot. This can be done free of charge through AMITA s Employee Health Services, or from another provider. Documentation of the flu shot must be on file in the Volunteer Services office in order to volunteer from November 1 to March 31. If you are unable to receive a flu shot for physical or religious reasons, you will need to wear a mask at all times while on duty during this date range. For more details, please see your Volunteer Coordinator. Whew! That s a lot of Requirements! Yes. It is. Volunteering at AMITA Health is truly a commitment; a gift that you give our patients, their families, our staff and yourself. If you have read this far and are ready to start, we are here to help! Please read on for additional information you will need before Orientation. 7 P age

Additional Information We want you to be as informed as possible when deciding how you want to volunteer. We have many opportunities in various areas of our hospitals and off-site locations. The following Volunteer Positions List shows some of the major areas in which volunteers work. Please review this list and make a note of your preferred choices for placement. These should be shared with your Coordinator in your 1:1 interview. See Volunteer Position List on the next pages! 8 P age

Volunteer Position List Location Key ACI = AMITA Health Cancer Institute and Outpatient Center B = Bolingbrook campus G = GlenOaks campus H = Hinsdale campus L = La Grange campus O = off-site *Hours vary in this position. See Volunteer Coordinator for details. Clinical Assist staff in clinical areas with tasks such as answering phones, stocking linen and supplies, greeting / escorting patients and families, paperwork and data entry. Perform other duties as assigned. NOTE: No volunteer job includes clinical tasks or shadowing. Volunteers are able to experience a clinical environment while assisting in non-clinical ways only. Position Title Location Days Birth Center / Mother Baby B G H L M-F Hours B, H, L 8a-4p (G 4-8p) Cardiopulmonary H M-F 8a-12p Cath Lab L M-F 9a-1p Requirements People skills, phone skills People skills, phone skills People skills, computer skills CHF Clinic L M W F 8a-12p People skills, computer skills Day Surgery G H L M-F H, L 8a-4p (G 7a-4p) People skills, phone skills Emergency Department B G H L ANY 8a-8p People skills, walking Employee Health / PAT B H M-F 8a-4p Family Practice Center L M-F 8a-4p People skills, computer skills People skills, phone skills GI Lab H M-F 7a-12p People skills, phone skills Inpatient Pharmacy H L ANY 8a-4p People skills, walking Infusion Center ACI M-F 8a-4p People skills, walking Medical Units B G H L ANY 8a-8p People skills, walking PACU (Recovery Room) H L M-F 8a-4p People skills, walking 9 P age

Data Entry Assist staff with entering data into computer program or performing other data-related tasks such as grading tests, typing documents, etc. Perform other duties as assigned. Days Hours Position Title Location Cancer Data Management (no current openings) L M-F Varies Computer skills Requirements Care Management (no current openings) H L M-F 8a-4p Computer skills Compliance (no current openings) O M-F 8a-4p Computer skills HIM (Medical Records) L M-F 8a-4p Computer skills Maternal Fetal Medicine H M-F 8a-6p Computer skills Hospitality / Escort Greeting and Escorting patients and visitors to various locations throughout the building. Answering general questions, referring specific questions to appropriate associates. Perform other duties as assigned. Position Title Location Days Hours Hospitality Desk / Lobby Guide ACI B G H L ANY 7a-8p Joint Replacement Class Escort H M TH Varies Pet Therapy H L Varies Varies South Lobby L M-F 8a-4p Requirements People skills, walking, pushing wheelchairs People skills, walking, pushing wheelchairs People skills, walking, must be comfortable with dogs People skills, walking, pushing wheelchairs 10 P age

Pastoral Care This program is managed by our Pastoral Care Department. Please contact Volunteer Services office for more information. Days Hours Position Title Location Requirements Healing Arts--Art Cart B H L M-F Varies People skills, walking Healing Arts--Music B H L ANY Varies Play musical instrument in lobby Minister of Care B G H L ANY Varies Religious Training through Parish NODA (No One Dies Alone) B G H L Varies Varies Extreme people skills, NODA training through Pastoral Care Patient Transport Transport patients by wheelchair to and from various places in the hospital and to their vehicles for discharge. Transport various items throughout the hospital upon request. Perform other duties as assigned. Position Title Location Days Hours Teen Opportunity Patient Transport H L M-F 7a-4p No Requirements People skills, walking, pushing wheelchairs 11 P age

Reception / Clerical Assist staff with office duties such as answering phones, greeting guests, data entry, and various clerical tasks. Perform other duties as assigned. Position Title Location Days Hours Requirements Act II Seniors L M-F 8a-4p People skills, phone skills, minor computer skills Emergency Department Front Desk B G H L ANY 8a-8p People skills, phone skills, walking Imaging and Breast Center ACI M-F 7a-7p People skills, phone skills, walking, must be female Radiology B H L M-F 8a-6p People skills, phone skills, walking Surgical Waiting B H L M-F 7a-6p People skills, phone skills, walking Volunteer Department B H L M-F 8a-4p People skills, phone skills Westmont Imaging O M-TH 4-6p People skills, phone skills, walking Retail Assist customers and staff in our retail areas. Duties may include cashiering, stocking, tidying area and assisting customers in any way needed. Perform other duties as assigned. Days Hours Position Title Location Requirements Coffee Shop L M-F 8a-4p People skills, walking Gift Shop H L M-F, SU 8a-6p People skills, minor walking Cafeteria B G H L M-F Varies People skills, walking 12 P age

See Position-specific description right column Position Title Location Days Hours Library (no current openings) H M-F 8a-4p No Mail B H L M-F 8a-12p No Sewing Circle H T 8a-12p No Other Teen Opportunity Requirements Position Description Assist Library staff with sorting, Organizational filing and various tasked as skills needed People skills, walking Embroidering or willing to learn Sort and / or deliver mail throughout the hospital to patients and staff Join our Sewing Circle volunteers and make puppy and kitty pillows for our pediatric patients Warehouse H L M-F 8a-4p No Walking Assist Warehouse staff with stocking, organizing, packing and unpacking boxes Location Key ACI = AMITA Health Cancer and Outpatient Center B = Bolingbrook campus G = GlenOaks campus H = Hinsdale campus L = La Grange campus O = off-site *Hours vary in this position. See Volunteer Coordinator for details. 13 P age

VOLUNTEER APPLICATION FORM--TEEN (Please disregard if application filled out online) PLEASE NOTE: You must be at least 16 years of age to volunteer at AMITA Health. NAME: Date: ADDRESS: Street City Zip Code PHONE: Best Time to Call: Home Cell E-mail: High School: Anticipated High School Graduation Year: If you have ever plead guilty, no contest or been convicted of any criminal offense, please provide us with a description of the offense(s), date(s) and disposition. Criminal background checks are completed on all volunteers. Failure to disclose a criminal offense that appears on your background check may disqualify you for a volunteer position at AMITA Health. (If no criminal offense, write none ). Emergency Contact: Name: Phone: Relationship: How did you hear about our volunteer program? (Circle) Friend Hospital Website School Church Other: 14 P age

TEEN VOLUNTEER APPLICATION PAGE 2 PARENTAL CONSENT My son / daughter has my permission to serve as a Teen Volunteer at AMITA Health Adventist Medical Center, Bolingbrook, GlenOaks, Hinsdale or La Grange. I understand that in an emergency you will try to reach me. If this is not possible, you may have my permission to take whatever steps are necessary to safeguard my child s health and welfare. AMITA Health has my permission to perform a criminal background check on my son / daughter. Should the criminal background check reveal criminal activity, I understand that this may be grounds for rejection of my son / daughter s volunteer application. Parent s Name (please print): Date Parent s signature 15 P age

VOLUNTEER APPLICATION FORM ADULT or COLLEGE (Please disregard if application filled out online) NAME: Date: ADDRESS: Street City Zip Code PHONE: Best Time to Call: Home Cell E-mail: If Student, where? If you have ever plead guilty, no contest or been convicted of any criminal offense, please provide us with a description of the offense(s), date(s) and disposition. (If no criminal offense, write none ). NOTE: Criminal background checks are completed on all volunteers. Failure to disclose a criminal offense that shows up on your background check may disqualify you as a volunteer. Emergency Contact: Name: Phone: Relationship: How did you hear about our volunteer program? (Circle) Hospital Website Other Hospital Publication Friend Family Member School Other: 16 P age

NON-FAMILY MEMBER REFERENCE To be completed on behalf of Volunteer has applied for a Volunteer position at AMITA Health Adventist Medical Center, Bolingbrook, GlenOaks, Hinsdale or La Grange and has listed you as a reference. Please complete the following on behalf of the applicant. Reference Name: Date: Phone#: Relationship to Applicant: Length of time you have known Applicant: Does the applicant possess sufficient communication and interpersonal skills to successfully interact with patients, family member and fellow hospital team members? Yes No If you would like to add any comments about the applicant, please do so: Signature of Reference AMITA Health Adventist Medical Center Bolingbrook, 500 Remington Blvd, Bolingbrook, IL 60440 AMITA Health Adventist Medical Center GlenOaks, 701 Winthrop Ave, Glendale Heights, IL 60139 AMITA Health Adventist Medical Center Hinsdale, 120 N. Oak St, Hinsdale, IL 60521 AMITA Health Adventist Medical Center La Grange, 5101 S. Willow Springs Rd, La Grange, IL 60525 17 P age

NON-FAMILY MEMBER REFERENCE To be completed on behalf of Volunteer has applied for a Volunteer position at AMITA Health Adventist Medical Center, Bolingbrook, GlenOaks, Hinsdale or La Grange and has listed you as a reference. Please complete the following on behalf of the applicant. Reference Name: Date: Phone#: Relationship to Applicant: Length of time you have known Applicant: Does the applicant possess sufficient communication and interpersonal skills to successfully interact with patients, family member and fellow hospital team members? Yes No If you would like to add any comments about the applicant, please do so: Signature of Reference AMITA Health Adventist Medical Center Bolingbrook, 500 Remington Blvd, Bolingbrook, IL 60440 AMITA Health Adventist Medical Center GlenOaks, 701 Winthrop Ave, Glendale Heights, IL 60139 AMITA Health Adventist Medical Center Hinsdale, 120 N. Oak St, Hinsdale, IL 60521 AMITA Health Adventist Medical Center La Grange, 5101 S. Willow Springs Rd, La Grange, IL 60525 18 P age

Thank you for choosing AMITA Health Adventist! We can t wait until you are part of our team; your unique personality and abilities will add to the team and make it even better. If you have questions about anything in this packet, please don t hesitate to contact us: Bolingbrook Campus (Sam Sagrado, Volunteer Coordinator): samantha.sagrado@amitahealth.org Phone: (630) 312.4000 Fax: (630) 312.6800 GlenOaks Campus (Veronica Chicas, Manager Service Excellence and Volunteer Service): Veronica.chicas@amitahealth.org Phone: (630) 545.4906 Fax: (630) 545. 3920 Hinsdale Campus and AMITA Health Cancer and Outpatient Center (Debbie Plica, Volunteer Coordinator): debbie.plica@amitahealth.org Phone: (630) 856.4000 Fax: (630) 856.5653 La Grange Campus (Chris DeMaria, Volunteer Coordinator): christine.demaria@amitahealth.org Phone: (708) 245.8103 Fax: (708) 245.5679 Sandy Mueller, Director, Volunteer and Patient / Family Services sandra.mueller@amitahealth.org (630) 856.2038 office (630) 309.1801 cell AMITA Health Adventist Medical Center Bolingbrook, 500 Remington Blvd, Bolingbrook, IL 60440 AMITA Health Adventist Medical Center GlenOaks, 701 Winthrop Ave, Glendale Heights, IL 60139 AMITA Health Adventist Medical Center Hinsdale, 120 N. Oak St, Hinsdale, IL 60521 AMITA Health Adventist Medical Center La Grange, 5101 S. Willow Springs Rd, La Grange, IL 60525 19 P age