AHS INCIDENT MANAGEMENT SYSTEM ORIENTATION Emergency Social Services Forum What is the Role of AHS? 26 Nov 2014 Ken Hoffer, Emergency Management Officer 403-970-9733 ken.hoffer@albertahealthservices.ca
What We ve Learned Build / maintain strong organizational relationships and planning: GoA Human Services ESS Coordination Project Confirm service delivery capacity and communication processes: AHS Support to Reception Centres Project Apply and test lessons learned: Training and Exercises Look after each other! 2
Comprehensive Health Emergency Management Systems and processes to prepare, respond, and recover from emergencies and disasters (Natural, Human, Technology). All Hazards Approach Multidisciplinary Collaboration Continuity of Care Research and Best Practice Exercising and Testing Applying Lessons Learned 3
Comprehensive Health Emergency Management Pre-Event Post Event Risk/Vulnerability Assessment Disaster Response Management Mitigation (Prevention) Structural Non-Structural Preparedness Response Recovery Systemic Restoration Demobilize Resources Quality Improvement Resources Planning Training & Education Exercises Capabilities Evaluate Response Initial Response Assess Impact Attenuate Impact Consequence Mgmt. Apply / Manage Resources: Medical Treatment Public Health Protection Psycho-Social Intervention Continuity of Health Services Communication Functions 4
AHS Incident Management System Core set of concepts, principles, terminology and organizational processes to enable effective, timely, and collaborative management of an emergency or disaster. Based on Comprehensive Emergency Management and Business Continuity Programming (CSA Z-1600). Emergency Management Priorities: Life safety Incident stabilization Property/Environmental preservation 5
Fundamentals of AHS Incident Management System Readiness Prevention/Mitigation, Preparedness, Response, Recovery Situational Awareness / Flexibility / Interoperability Leadership / Management / Communications Incident Command System Multi-agency Coordination Resource Management Public Information 6
7
Incident Management System Levels AHS Provincial Coordination Zone Coordination Site/Service Support Provincial Government Coordination (+NGO) POC ECC ZEOC SCP Provincial Operations Centre Emergency Coordination Centre Zone Emergency Operations Centre Site/Service Command Post 8
AHS Utilizes the Incident Command System Responsibility-oriented chain of command. Commonality of mission and language. Prioritization of duties. Documentation processes. Flexibility/scalability to expand/contract resources to meet needs. Coordination, prioritization, and distribution of resources. 9
AHS Zone Executive Communications/Public Information Officer Deputy Director ZEOC Director Legal/Risk Management Officer Liaison Officer Operations Section Chief Planning Section Chief Logistics Section Chief Finance Section Chief Population, Public & Aboriginal Health Situation CPSM Compensation Acute Care Surveillance/ Intelligence Human Resources Cost Covenant Documentation WHS Medical Affairs Technical Specialists IM/IT Community, Seniors, Addiction & Mental Health Business Continuity Capital Management ZEOC Support Support Services Cancer Control EMS 10
AHS In Municipal EOCs Ensure AHS is closely connected. Role and communication process clearly defined. AHS representative: Familiar with EOC operations and protocols (ICS). Understand AHS Enterprise-Wide. May Include MOH / EPH / EMS / EDM. Implementation of lessons learned underway. 11
AHS is Requested by the Municipality Emergency Social Services are a Municipal Responsibility. Reception Centres are led by ESS: Planned emergency response organization and partnerships. Provides essential and support services = 72 hours. Vulnerable populations most often represented. Coordination of Provincial ESS (and AHS Support) Underway. Development of Incident Command System (ICS) in ESS. 12
AHS in Reception Centres Provided on request from Municipal Emergency Operations Centre through liaison with AH/AHS On-Call System. Currently falls within the ESS Personal Services Branch (reporting to the Operations Section). Health services are built incrementally based upon the nature of the event and available community capacity; not all services would necessarily be available at every Reception Centre. Reception Centre activation, operations, and deactivation utilize liaison with AHS as per Emergency Operation Centre ICS. 13
14
Reception Centre Characteristics High level of stress among evacuees and staff. Mix of population groups. Building structure and service layout = lack of privacy. New relationships and partnerships. Changing service-delivery priorities impacted by: Command and control mechanisms and process. Communication mechanisms and process. 15
Health Services in Reception Centres Together with AHS, staff from Non-Governmental Organizations may also assist in providing health services such as: Environmental Health Services (public health inspection of facilities, food, etc.) Emergency Medical Services Public Health Nursing (first aid, at-risk populations) Counselling and Support Services ( Mental Health Response Teams ) Medically Dependent and Special Needs Services (Oxygen, Home Care, etc.) Assistance in obtaining prescription pharmaceuticals 16
Related Training Opportunities Psychological First Aid Grief and Loss Trauma-Informed Care Skills for Psychological Recovery Incident Command System Community Development (eg. Community Emergency Response Team ) 17
Under Development for 2015! AH/AHS and Community-based Psycho-Social Disaster Response and Recovery Frameworks Align with ESS-related training and exercises Norquest College Personal and Community Resiliency in Disaster Recovery Course Mount Royal University Centre for Community Disaster Research Emergency Management and Disaster Recovery Course 18
Ensure Self-Care is an Ongoing Priority Normal reactions to an abnormal event. May over-ride stress and fatigue with dedication and commitment. Utilize the teamwork environment. Event impact may be wide-ranging among all population groups. Utilize available, positive supports. Look after each other... 19
20
Let s Work Together on the Road Ahead Build / maintain strong organizational relationships and planning: GoA Human Services ESS Coordination Project Confirm service delivery capacity and communication processes: AHS Support to Reception Centres Project Apply and test lessons learned: Training and Exercises 21