Innovative Models in egovernance Best Practice Digital Austria egovernment in Austria = Organisation Implementation Cooperation - Coordination Christian Rupp, Austrian Federal Chancellery
Federal Republic of Austria Area: 83 870 km² - Population: 8.2 Mio 13 federal ministries - 9 provinces 80 district administrations - 2357 municipalities Municipalities Homepage: 93% Broadband: 83% eforms: 71%
egovernment Ranking
mobile broadband ranking
observing cooperation among the federal levels is crucial about 70% of administration is NOT at federal level the way of working together has a top priority to be successful Cooperation: CEN and EU-Parlament CIO Chiefederal Information government Officer Federal ICT Federal Executive Secretary Building Synergy: federal local Government ICT 2005+ 2001 2002 2003 2004 2005 2006
egovernance ICT in the public sector is like a large vessel Federal Government Digital Austria it needs clear decisions quite ahead before real movement can be planned Management CIO Spokesperson Local and National Governments - Chamber Organisations and Industry Digital Austria Federal ICT Board Digital Austria ecooperation Board Ministries Provinces, Municipalities, Regions
E-Gov Integration National State Districts Cities/ Communities Citizens vertical architecture horizontal architecture IT-Business Portals
Evolving role of ICT in egovernment blurring boundaries between administrations and users Governance User as citizen & voter Dilemma: how to balance openness & transparency & interests of different stakeholders Effectiveness User as consumer Dilemma: governments cannot choose their customers Efficiency User as tax-payer Dilemma: how to provide more for less
factors of success backed by highest political level strength through coordination and cooperation trust and security privacy and data protection egovernment law interoperability and standards transparency and efficiency g2g egov Training Academy citizen centricity einclusion / usability g2b, g2c egov Marketing
egovernment Act legal basis entered into force on 1st March 2004 designed especially for the electronic communication between citizens and the business world with and between public administrations considers Data Protection Act 02 - defines terms and rules - identity and authenticity - citizen card function - source identification number - unique identification in data files - sector-specific personal identifiers - official signatures - citizen card use in private sector - electronic delivery
reference modell unified access for citizens unified forms common styleguide ARCHITENTURES STANDARDS userportal MOA-ID MOA -ID forms manager EPS 2 XML-A Abschluss - dialog unified access for administration work flowback office EDIAKT II PVP (SAML) Security Layer PVP (SAML) special application Web Services MOA- ZS Rückschein MOA- ZS MOA-SS delivery Rückschein Protokoll für Drucksteuerun g Elektronische Zustellung Unified integration from internal applications in the ebackoffice delivery info delivery service unified standard for edelivery epayment MOA-SP unified standard for epayment unified standard for exchanging esignatures and edocuments
equality assurance egovernment Quality Mark directives, guidelines, and specifications guarantee for the quality of services, software and hardware standard conform products modern and secure egovernment Public Administration Portal Group applications are available from a single entry point share the existing infrastructure Portal group agreement, portal group protocol Government Computer Emergency Response Team Protect critical infrastructure IT Security
Residence Register since 2002 all communities recording the residence data of persons living in Austria online via the internet possible to obtain a complete list of all residence of a person in Austria by one mouseclick including contact address in the case of prisoners and homeless people linked with the Register of Buildings and Dwellings as well as the Register of Addresses ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e.g. re-naming of a street) are done automatically basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen card also enterprises can use individual data http://zmr.bmi.gv.at
eid Citizen Card function Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free to activate the citizen card function) Health insurance card: Rollout to each citizen started May 2005 finished November 2005 (prepared, citizen free to activate) affinity cards mobile signatur Within administration: esignature eregisters efile System Access to e-gov: eforms ehealth edelivery edocument-safe euniversity evoting Access to e-business: ebanking ebilling eprocurement CyberDoc Archivium edelivery http://www.buergerkarte.at/index_en.html
Overall Goal Help.gv.at portal central registers and ELAK- Backoffice electronic delivery service
citizens empowerment Virtual guide on Austrian authorities since 1997 ~ 200 Live Situations, > 350 online procedures, > 1.000 eforms, Target Groups - WAI-AAA > 15.000 visitors per day, > 110.000 documents per day, ~ 1.000 questions and remarks p.m. ~ 200 content partner, > 50% municipalities content syndication One-Stop-Shop myhelp personalised services enterprise portal, senior citizens portal, youth portal
Citizens Portal Business Portal Health Portal The customer decide what they want!
One Content different access portals
Overall Goal Help.gv.at portal central registers and ELAK- Backoffice electronic delivery service
empowerment of civil servants electronic file system (ELAK) paper original paper reduction ~ 40% document management efficiency - sustainability change management teleworking electronic delivery PM-SAP, HV-SAP budgeting and accounting systems personnel managing Digital Archive egovernment Training Academy
Overall Goal Help.gv.at portal central registers and ELAK- Backoffice electronic delivery service
source/origin of document content of document authenticity
Best practices. Tax Online auditors, notaries, lawyers, individuals and enterprises income tax, corporate tax, valueadded tax declaration, integration of electronic work flow re-allocate personnel resources from data recording to operations with a higher value added ejustice-elaw law making and off publication ecustoms electronic customs clearing ecommercial Register, eland Register, Real Estate Database ehealth Services medical data, medication, insurance status
edemocracy-eparticipation-evoting Duties of a chancellor Interactive Tour Pod casting FAQ Lexica
cooperation and campaigns TELEFIT egov and ebiz Roadshow for SMEs largest in Europe SENIORKOM egov and ICT Info and Training for +60 ICT-Fit - ECDL online ICT check Computer Driving Licence edugov egov Tools and Trainings for school people and teachers eday egov and ebiz Congress for SMEs JUNIOR eday egov and ebiz Congress for Youth Digital Austria APP Store Mobile Government Applications Digital Austria Explorer First egovernment Browser of the World
International approach STORK (Secure identity across borders linked) It aims at implementing an EU wide interoperable system for recognition of eid and authentication that will enable businesses, citizens and government employees to use their national electronic identities in any Member State. It will also pilot transborder egovernment identity services and learn from practice on how to roll out such services. SPOCS (Simple Procedures Online for Crossborder Services) A pilot project launched by the European Commission which aims to remove the administrative barriers that European businesses face before offering their services abroad. It will allow them to more easily meet all the administrative obligations through the points of single contact. PEPPOL (Pan-European Public eprocurement On-Line) The objective of the project is to set up a pan-european pilot solution that, conjointly with existing national solutions, facilitates EU-wide interoperable public eprocurement. The vision of the PEPPOL project is that any company and in particular SMEs in the EU can communicate electronically with any European governmental institution for the entire procurement process. epsos (European Patients Smart Open Services) The overarching goal of epsos is to develop a practical ehealth framework and Information & Communication Technology (ICT) infrastructure that will enable secure access to patient health information, particularly with respect to a basic patient summary and eprescription, between European healthcare systems.
a strong brand Digital Austria www.digital.austria.gv.at
egovernment it s a journey not a destination! Austrian Federal Chancellery www.digital.austria.gv.at