Page 1 2.1 STATION EMERGENCY CENTRES S No Location / Item Area / Location Country Code - City Code - Number 2.1.1 Station Emergency Coordination Room (Airport) 2.1.2 Survivor Reception Centre (Airside) Schiphol Airport(AMS) Mr.Eric de Goeij Station Manager AVIAPARTNER As announced by Airport Authy. Pier G en Westpoint Restaurant C:xxxx O:+31-20--4053485/+31-20-4067780 R:xxxx F:+31-20--4067785 Address:schiphol a/p e.mail:eric.de.goeij@aviapa rtner.aero sita:amsovxh G08/10 VOS 2+5 2.1.3 Crew Reception Centre (Airside) As announced by Airport Authy. De Wildenhorst sports complex See Annex A 2.1.4 Passenger Re-union Area (Airport) Rooms near Gate G01of pier G Near Gate G01 of pier G 2.1.5 Relatives & Meeters Centre As announced by Airport Authy. Westpoint Restaurant Near Gate G01 of pier G 2.1.6 Volunteers Reporting Area CVO determines the location See Annex A 2.1.7 Survivor Reception Centre (Landside / Hotel) 2.1.8 Crew Reception Centre (Land Station / Hotel) Jan Dellaertplein square Jan Dellaertplein square See Annex A See Annex A 2.1.9 Family Assistance Centre CVO determines the location See Annex A 2.1.10 Town Emergency Coordination Room PAKISTAN INTL.AIRLINES- T/OFFICE C:+31-617637912 O:+31-20--6264710 R:+31-61-7637912 F: +31-20--6203779 Address: LEIDSESTRAAT 17 1017NT AMSTERDAM THE NETHERLANDS e.mail:amsuupk@piac.aero
Page 2 2.2 STATION EMERGENCY TEAM S No Location / Item Contact Person s 2.2.1 Country / District Manager Leidsestraat 17 1017NT Feyaz Ali Shah C: +31-617637912 O: +31-20-6264710 F: +31-20-6203779 R: +31-617637912 E-Mail: amsuupk@piac.aero 2.2.2 Station Manager Feyaz Ali Shah C: +31-617637912 O: +31-20-6264710 F: +31-20-6203779 R: +31-617637912 2.2.3 Operations Manager / Officer 2.2.4 Engineering Manager / Representative AVIAPARTNER PIA GROUNDHANDLING AGENT AT SCHIPHOL A/P Turkish Airlines Engineering O: +31-20-4067780 E-Mail: amsops@aviapartner.aero C: +31-629090575 C: +31-612677354 2.2.5 Pax Sales Manager Feyaz Ali Shah C: +31-617637912 O: +31-20-6264710 F: +31-20-6203779 R: +31-617637912 E-Mail: amsuupk@piac.aero 2.2.6 Ticket Office Manager Feyaz Ali Shah C: +31-617637912 O: +31-20-6264710/715 F: +31-20-6203779 R: +31-617637912 E-Mail: amsuupk@piac.aero E-Mail : amstopk@piac.aero 2.2.7 HR Manager N/A 2.2.8 Finance Manager Muhammad Ashraf O: +31-20-6203569 F: +31-20-6203779 E-Mail: amsabpk@piac.aero
Page 3 2.2.9 Cargo Manager VIA HOLDING PIA CSA Feyaz Ali Shah Mr.Fred Gerritse CEO VIA HOLDING C: +31-617637912 O: +31-20-6264710/4059103 F: +31-20-6203779/4059108 R: +31-294288150 E-Mail: amsuupk@piac.aero E-Mail f.gerritse@viaholding.com 2.2.10 Security Manager / Officer N/A 2.2.11 Public Relation Rep. N/A 2.2.12 Volunteers Coordinator 2.2.13 Ground Handling Agent / Representative 2.3 HELPING STATIONS 2.3.1 Helping / Nearest PIA Station-1 2.3.2 Helping / Nearest PIA Station-2 N/A Aviapartner Mr. Erik de Goeij Mr.Martijn Minnema FRANKFURT LONDON C: +31-613890727 C: +31-610938291 F: +31-20-4067785 E-Mail:erik.de.goeij@aviapartner.aero E-Mail:martijn.minnema@aviapartner.aero C:+4917625114610 O:+496927390111 F:+496927390114 E-Mail: frauupk@piac.aero C:+44-7912308686 O:+44-2086+5915 F:+44-2085639461 E-Mail:lonuupk@piac.aero
Page 4 2.4 CIVIL AVIATION / AIRPORT AUTHORITIES S. No. Location / Item Contact Person s 2.4.1 Civil Aviation Authority 2.4.2 Emergency Operation Center (EOC) 2.4.3 Airport Manager Mr.. de Groot PIA account manager at Schiphol a/p O:+31-20-601222 O:+31-20-6012935 E-Mail: GROOT_P@schiphol.nl 2.4.4 Air Side Operation O: +31-20-6012115/116 2.4.5 Airport Fire & Rescue O: +31-20-601222 2.4.6 Airport Ambulance O:+31-20-601222 2.4.7 Airport Security O: +31-20-6038111 2.4.8 Immigration O :+31-20-6038111 2.4.9 Customs O : +31-20-4058888 2.4.10 Airport Media Centre 2.4.11 Airport Emergency Call Centre O: +31-20-601222
Page 5 2.5 TRANSPORTATION /CAB SERVICES/COACH SERVICES/BUS SERVICES S.No. Location / Item Contact Person s 2.5.1 Buses MET & CO O:+31-297324591 F: +31-297321476 2.5.2 Helicopters 2.5.3 Heavy Wreckage / Debris Removal Equipment 2.6. HOSPITAL & MEDICAL DOCTORS / MORGUES/POISON CONTROL UNIT S. No. Location / Item Contact Person s 2.6.1 Hospitals 2.6.2 Poison Control Centres 2.6.3 Radiation Incident Responders 2.6.4 Chemical Incident Responders 2.6.5 Environmental Agency 2.6.6 PIA Doctors C:xxxx N/A
Page 6 2.6.7 Doctors 2.6.8 Psychiatrists 2.6.9 Psychologists / Psychotrauma Specialists
Page 7 2.7 FAMILY SUPPORT AGENCIES S.No. Location/ Item Contact Person 2.7.1 Welfare Centers e.g. Edhi / Saylani 2.7.2 Humanitarian Agencies Red Crescent / Cross 2.7.3 Mortuary 2.7.4 Funeral Home / Morgues 2.7.5 Coffin Box, Bags and Cloth Suppliers 2.7.6 Photographers / Movie Makers 2.8 CIVIL ADMINISTRATION / ARMED FORCES S.No. Location / Item Contact Person s 2.8.1 Local Administration SEE ATTACHEMENT 2.8.2 Local Agencies 1. Town Fire Brigade ENECO ENERGY O: 112 2. Town Police O: 112 3. Gas O: 09+-0201
Page 8 ENECO ENERGY 4. Electricity O: 09+-0201 x 5. Flight Enquiry 6. Railway Inquiry 7. Telephone Inquiry KMAR DUTCH POLICE 8. Civil Defence O: +31-20-6033333 KMAR DUTCH POLICE 9. Bomb Disposal O: +31-20-6033333 2.8.3 Armed Forces Assistance 2.8.4 Coast Guards 2.9 EMBASSIES / AIRLINES S.No. Location / Item Contact Person s 2.9.1 Embassy of Pakistan H.E.AZAZ AHMED CH. Ambassador 2.9.2 Airlines: KLM TK: RJ: 2.9.3 Couriers & Cargo VIA HOLDING O:+31-703461072 F:+31-703106047 O: +31-20-7747747 O: +31-20-4059625 O: +31-20-6015487 O: +31-20-4059103 F: +31-20-4059108 E-Mail:f.gerritse@viaholding.com
Page 9 2.10 LOCAL INFORMATION S. No. Description Information 2.10.1 Local Time GMT +1 GMT +2 GMT +2 GMT +1 2.10.2 Temperatures JAN-MAR 0-12C APR-JUN 12-28C JUL-SEP 21-30C OCT-DEC 0-12C 2.10.3 Clothing Required 2.10.4 Electrical Voltage 220V 2.10.5 Electrical Plug Type 2.10.6 Visa Requirements 2.10.7 Inoculation Requirements 2.10.8 Banks / Financial Institutions (Those in business with PIA) ABNAMRO 2.10.9 Banking Hours 09+-17+ (SAT/SUN CLOSED)
Page 10 2.10. CONTACTS OF ERP TEAM KARACHI Emergency Response Planning (ERP) Team Capt. Salman Azhar GM CS&QA / Emergency Director Tariq Moen Deputy General Manager ERP Jawed Mansha Manager Family Assistance Sajid Qayyum Asstt. Manager Family Assistance Khursheed Ahmed Khan ERP Officer Cell No +92-333-2131660 Tel Office +9221-99044484, 34573718 Tel Home +9221-35844230 Fax No +9221-99242322 Telex KHIOFPK E-mail khiofpk@piac.aero Cell No +92-301-8255545 Tel Office +9221-99044890, 99242232 Tel Home +9221-34969813 Fax No +9221-99242258 Telex KHIERPK E-mail erm@piac.aero tariq.moen@piac.aero Cell No +92-301-82+296 Tel Office +9221-99044376 Tel Home +9221-34589375 Fax No +9221-99242258 E-mail jawed.mansha@piac.aero Cell No +92-301-82+297 Tel Office +9221-99044394 Tel Home +9221-34974614 Fax No +9221-99242258 E-mail sajid.qayum@piac.aero Cell No +92-301-82+298 Tel Office +9221-99044862 Tel Home +9221-344+788 Fax No +9221-99242258 E-mail khursheed.khan@piac.aero
Page 11 2.11.CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) KARACHI (+92-21) LOCATION SEC EXT DIRECT FAX E-MAIL / SITA CHAIRMAN/SVP S INT COM / ERC ERP 38 JTC INTER COM ERC ERP 288 MEDIA ROOM / ERC ERP 43481 MEDIA ROOM / ERC ERP 99242108 99242260 EMERGENCY CALL CENTER / ERC ERP 99242229 For EMERGENCY CALL CENTER / ERC ERP 99242352 EMERGENCY CALL CENTER / ERC ERP 99242332 EMERGENCY CALL CENTER / ERC ERP 99242284 EMERGENCY CALL CENTER / ERC ERP 99242254 EMERGENCY CALL CENTER / ERC ERP 99242360 EMERGENCY CALL CENTER / ERC ERP 99242358 EMERGENCY CALL CENTER / ERC ERP 99242275 EMERGENCY CALL CENTER / ERC ERP 99242336 Incoming Calls by PIA Field Team Members COMMUNICATIONS ROOM / ERC 44273 99242258 99242259 (OG) OPS ROOM / ERC ERP 99242232 OPS ROOM / ERC ERP 99242273 OPS ROOM / ERC ERP 99242278 OPS ROOM / ERC ERP 99242107 OPS ROOM / ERC ERP 99242261 OPS ROOM / ERC ERP 99242253 OPS ROOM / ERC ERP 44049 OPS ROOM / ERC ERP 43844 OPS ROOM / ERC ERP 43817 erm@piac.aero SITA: KHIERPK