Engaging Volunteers in the Aging Network Aging in America Conference March 29, 2012 4/13/2012 www.nasuad.org
State Programs Long-Term Care Ombudsman (LTCO) Senior Medicare Patrol (SMP) State Health Insurance Assistance Program (SHIP) Page 2
Long-Term Care Ombudsman Program (SLTCOP) The Long-Term Care Ombudsman program serves as an advocate and resource for older adults and persons with disabilities who reside in long-term care facilities such as nursing homes, assisted living and board and care homes. The Ombudsman volunteers help residents and their families understand and exercise their rights to quality of care and quality of life. Page 3
Senior Medicare Patrol The Senior Medicare Patrol (SMP) program trains retired professionals to recognize and report health care fraud. This program empowers seniors by increasing their understanding of the health care system and Medicaid rules to help them protect themselves and other seniors from Medicare and Medicaid fraud and abuse. Page 4
State Health Insurance Assistance Program (SHIP) The State Health Insurance Program (SHIP) is a state-based program that provides local one-on-one counseling and assistance to Medicare beneficiaries and their families on Medicare and other health insurance issues. The goal of the program is to provide beneficiaries with accurate, understandable, and objective health insurance information so they can make informed coverage decisions and understand their rights and protections. Page 5
2011 Scan Results Page 6
Volunteers All programs: Gender Overall: 26% Male, 72% Female Between 47 and 65 years old (Boomers) Overall: 46% Ombudsman: 52% SHIP: 49% SMP: 36% 63% of all programs do not have a volunteer coordinator due to lack of funds
Ombudsman volunteers 18% of states have a full time statewide volunteer coordinator Newspaper, Referral and Internet were the top three means of recruitment 78% screen before training 94% do face to face training, 15% did some electronic training
Suggestions for National Resource Center Sharing Resources and Suggestions Advertising National advertising Campaigns Library of pre-made advertising materials Help with Budgeting and Finding Funding Library of Best Practice Ideas Provide Staff Training
2012 Scan Results Page 10
Are your volunteers crosstrained? 46% 54% Yes No Page 11
In what other programs are your volunteers cross-trained? Ombudsman SMP 60% 100% 50% 40% 30% 20% 10% 0% 60% 60% SHIP SMP 80% 60% 40% 20% 0% 19% Ombudsman 100% SHIP SHIP 100% 80% 60% 100% 40% 20% 0% SMP Page 12
Percent of Volunteers Demographics of a Volunteer Age 50 45 40 48.5 35 30 25 20 15 10 5 0 33.3 15.4 13.6 6.4 18-39 40-54 55-64 65-74 75+ Page 13
Percent of Volunteers Demographics of a Volunteer Ethnic Makeup 80 70 60 79.7 50 40 30 20 10 0 20.6 11.3 9.6 17.6 4 Page 14
Demographics of a Volunteer Education Level 1. Bachelors Degree 2. High School Diploma 3. Some College 4. Post-graduate Education 5. Less than High School Diploma Page 15
Demographics of a Volunteer Occupation 1. Nurse 2. Management 3. Social Worker 4. Teacher 5. Insurance Page 16
Number of Programs Change in Number of Volunteers 7 7 7 6 6 5 5 4 4 4 4 3 2 2 1 0 15+% Decrease 1-15% Decrease No change 1-5% Increase 6-15% Increase 16-25% Increase 26-50% Increase 51%+ Increase Page 17
Criminal Background Checks Do you perform background checks on your volunteers? 29.30% 70.70% Yes No Is the background check required by State law? 28% 72% Yes No Page 18
Criminal Background Checks, cont. Where do you get background checks done? Are you required by law to get them done by the identified agent? 24% 24% 7% 14% 31% State Bureau of Investigation State Patrol Other governmental agency Private Vendor 82% 18% Yes No Other Page 19
Criminal Background Checks, cont. Would you utilize another service if the Resource Center could negotiate a lower cost? 25% 8% Yes No 68% No, we are required to use the agency that we use Page 20
National Volunteer ID Card Would you recognize the national card for criminal background checks? Would you recognize the national card for training? 61% 10% 29% Yes No, we would still do our own No, we are required by law to do our own 31% 13% 15% 41% Yes, we would eliminate training except for some basic local items Yes, we would reduce the training required but still would ask the volunteer to go through some training No, we would still require the volunteer to go through a full training No, we are required by law to do our own training Page 21
National Resource Center Materials Would you use advertising material from the resource center? 32% 68% Yes No 90% 80% 70% 60% 50% 40% 30% 88% How would you use the materials? 72% 52% 20% 10% 0% Printed flyers/ brochures Website Social Media 8% Other Page 22
Q & A Karl Cooper, Policy Associate kcooper@nasuad.org Page 23
4/13/2012 www.nasuad.org