SUPPORT SUPERVISION GUIDE for orphans and other vulnerable children (OVC) service delivery MINISTRY OF GENDER LABOUR AND SOCIAL DEVELOPMENT

SUPPORT SUPERVISION GUIDE for orphans and other vulnerable children (OVC) service delivery MINISTRY OF GENDER LABOUR AND SOCIAL DEVELOPMENT Support supervison.indd 1 12/3/09 10:00:25

Financial support for this publication was provided by the President s Emergency Plan for AIDS Relief through the United States Agency for International Development (USAID) under Cooperative Agreement 617-A-00-05-00002-00 supporting the CORE Initiative Uganda Project. THE REPUBLIC OF UGANDA CORE Initiative Uganda is implemented by CARE International in Uganda, the International HIV/AIDS Alliance, the International Center for Research on Women, and the Johns Hopkins Bloomberg School of Public Health Center for Communication Programs in support of the Government of Uganda s Ministry of Gender, Labour, and Social Development. Support supervison.indd 2 12/3/09 10:00:26

FOREWORD The development of this orphans and other vulnerable children (OVC) support supervision guide is a key step in complementing the ongoing efforts aimed at ensuring delivery of comprehensive quality services to orphans and other vulnerable children in Uganda. This guide aims to facilitate provision of technical support and quality assurance for OVC services and interventions by different stake holders. My ministry, which is responsible for managing the national response, will use this tool to supervise Technical Services Originations (TSOs), local governments and stakeholders. The higher local government, particularly the Community Based Service Departments (CBSDs), will use this tool to provide support supervision to lower local government and the community level OVC service providers. Government shall utilize the guide to enhance its role of technical backstopping to all players offering OVC services. The recommended integrated support supervision approach will allow utilization of multi-disciplinary teams to ensure delivery of quality services. I extend my sincere appreciation to all our partners in and outside Uganda who contributed in the successful development of this guide. We are indebted to members of the Technical Working Group members, USAID, International HIV/AIDS Alliance, CARE International in Uganda, government sectors, Local Governments, Civil Society Organizations (CSOs) and public sector organizations. I urge Programme implementers to utilize this guide and support delivery of comprehensive quality services for all orphans and other vulnerable children in Uganda. HOPE NEVER RUNS DRY! Christine Guwatudde Kintu Permanent Secretary, Ministry of Gender, labour and social Development

ACRONYMS AND ABBREVIATIONS CBOs CBSD CDO CPA CSOs IEC M&E MGLSD NGO NOP NSPPI OVC PDC SS TSOs Community-based Organisations Community Based Services Department Community Development Office Core Programme Area Civil society organisations Information, education and communication Monitoring and evaluation Ministry of Gender Labour and Social Services Non-government organisation National Orphans and other Vulnerable Children Policies National Strategic Programme Plan of Implementation Orphans and other vulnerable children Parish Development Committee Support supervision Technical services organisations iv

TABLE OF CONTENTS FOREWORD... ii TABLE OF CONTENTS... iii ACRONYMS AND ABBREVIATIONS... iv 1 ORIENTATION TO THE NATIONAL OVC SUPPORT SUPERVISION GUIDE... 1 1.1 Background... 1 1.2 Purpose... 2 1.3 Who will use the guide?... 2 1.4 Key related documents... 2 2 UNDERSTANDING SUPPORT SUPERVISION... 3 2.1 Definition... 3 2.2 Objectives... 3 2.3 What do we expect to achieve from using this guide?... 3 2.4 Guiding principles for support supervision... 3 2.5 The support supervision process... 3 2.6 Types of support supervision... 5 2.6.1 Integrated support supervision... 5 2.6.2 Technical support supervision... 5 2.6.3 Emergency support supervision... 6 3 IMPLEMENTATION FRAMEWORK FOR SUPPORT SUPERVISION... 7 3.1 OVC support supervision levels... 7 3.1.1 Centre/national (MGLSD) to District/Municipality... 7 3.1.2 District/Municipality to Sub-County... 7 3.1.3 Sub-County to community structures... 7 3.2 Support supervision teams... 8 3.3 Support supervision operational structure... 9 3.4 Frequency of support supervision... 9 3.5 Essential technical areas for support supervision... 11 3.6 Technical and emergency support supervision... 11 3.6.1 Centre/national (MGLSD) to technical services organisations... 12 3.6.2 Technical services organisations to District/municipalities... 13 3.6.3 District to Sub-County... 15 3.6.4 Sub-counties to community... 18 4 PLANNING FOR SUPPORT SUPERVISION... 20 5 PROCESS FOR CONDUCTING SUPPORT SUPERVISION... 21 5.1 Support supervision schedule... 21 5.2 Conducting field visits... 21 5.3 Feedback and reaching consensus... 21 5.4 Follow up... 22 5.5 Monitoring and evaluating support supervision... 22 APPENDIX 1: CHECKLIST FOR SS FROM MGLSD TO DISTRICTS/MUNICIPALITIES... 23 APPENDIX 2: CHECKLIST FOR SS FROM DISTRICT/MUNICIPALITY TO SUB- COUNTY/DIVISIONS... 29 APPENDIX 3: CHECKLIST FOR SS FROM SUB-COUNTIES TO COMMUNITY STRUCTURES... 35 APPENDIX 4: SUPPORT SUPERVISION REPORTING FORMAT... 39 APPENDIX 5: OUTLINE OF THE NSPPI OBJECTIVES, PRINCIPLES AND STRATEGIES... 40 APPENDIX 6: CHECKLIST FOR ASSESSING VULNERABILITY... 41 APPENDIX 7: THE OVC QUALITY STANDARDS... 42 iii

1 ORIENTATION TO THE NATIONAL OVC SUPPORT SUPERVISION GUIDE 1.1 Background The Ministry of Gender, Labour and Social Development (MGLSD), is mandated to protect and promote child rights. The National Orphans and Other Vulnerable Children Policy (NOP) and National Strategic Programme Plan of Interventions (NSPPI) specify the role of MGLSD in managing the national OVC response. The policy and strategic plan recommend a multi-sectoral, co-ordinated approach to OVC programme management. The NSPPI defines mechanisms for programme planning, co-ordination, monitoring and evaluation focused on partnership in delivery of quality comprehensive services. Implementation of the ten Core Programme Areas (CPAs) 1 as defined in the NSPPI requires the involvement of multiple and multi disciplinary partners. This multi-sectoral approach calls for a well co-ordinated technical support and supervisory effort that guarantees adherence to OVC quality standards. The support supervision (SS) system will be based on the defined institutional mandate and the decentralisation service delivery framework. MGLSD will lead the national response providing the overall policy direction and technical support (including support supervision) to OVC programmes as defined in the NSPPI. MGLSD will oversee the following areas: OVC national programming, technical support, quality assurance and backstopping, and co-ordination and monitoring. The top levels within local government will carry out programme planning, co-ordination, provide technical back stopping to lower levels, monitor and assess programme implementation. Lower levels of local government and partners will largely be responsible for implementing the different intervention activities. 1 The ten CPAs are: socio-economic security; food and nutrition security; care and support; conflict management; education; health; psycho-social support; child protection; legal advice and representation; and capacity enhancement. 1

1.2 Purpose This Support Supervision Guide has been developed to direct provision of technical support and quality assurance in OVC service delivery by different stakeholders. The guide will enhance technical management of the national OVC programme and ensure delivery of well planned and co-ordinated comprehensive quality services. 1.3 Who will use the guide? The guide is a tool for supervisors and providers of technical support to OVC programme implementers at different levels. Users of this guide should be knowledgeable in key OVC programming principles, practices and quality standards, and the technical areas to be supervised. 1.4 Key related documents When using this guide reference should be made to operational and technical provisions in national OVC policies and other OVC service delivery documents, including the NOP, NSPPI, national quality standards and quality assessment tool kits. 2

2 UNDERSTANDING SUPPORT SUPERVISION 2.1 Definition Support supervision is a process of guiding, helping, teaching, coaching, and mentoring employees or programme implementers at their place(s) of work to improve their work performance using joint problem solving methods with emphasis on a two-way communication between a supervisor/person with superior competence and the supervisee/programme implementer. 2.2 Objectives Overall Enhance on-the-job technical support for improved delivery of quality services for orphans and other vulnerable children. Specific objectives To ensure adherence to methods and proven practices for OVC programming To improve technical capacity of the OVC programme implementers To jointly identify/assess issues affecting quality in programme implementation To devise means/measures for improved work processes for timely delivery of quality services To communicate current OVC quality programming and service delivery issues To promote accountability and service delivery values To consolidate and review decisions taken during previous support supervision 2.3 What do we expect to achieve from using this guide? Enhanced technical backstopping for the OVC quality service delivery Improved communication and feedback on service provision from supervisor, supervisee, and service recipient clients Improved team work, joint action and consensus among programme implementation and management teams Identification and rewarding of successful practices, recognition of results achieved 2.4 Guiding principles for support supervision Successful support supervision shall adhere to the following basic principles: Professional conduct for both the supervisor and supervisee to gain from the experience Mutual agreement and acceptance of outcome; jointly generated solutions Commitment of both the supervisor and supervisee to making the exercise worthwhile, positive, honest, objective, and unbiased Consideration to policy, technical, and quality requirements of the programme at individual, organisation and programme level Promotion of equity and trust. 2.5 The support supervision process Effective support supervision involves three key elements: inputs, relevant processes, and desired outcomes. As illustrated in the diagram overleaf, inputs support and facilitate process activities (e.g. planning, budgeting, preparation, actual visit, reporting, follow-up). Actions taken during the process should result in measurable tangible outcomes. An example of this could be improved programme implementation, compliance with standards, improved staff motivation and team work, increased communication and improved and effective service delivery. 3

INPUTS Supervision staff Guidelines Logistics and facilitation Instruments / checklists Stationery Summary of the support supervision process PROCESS Planning Supervision visit o Direct observation of care o Interviews o Inspection o Feedback o Problem-solving o Coaching o Training o Joint decision making Reporting follow-up DESIRED OUTCOMES Direct outcomes: Improved employee competency Improved compliance with quality standards Improved effectiveness of care and support Improved worker motivation / satisfaction Indirect outcomes: Improved satisfaction with care Increased utilisation of services. 4

2.6 Types of support supervision There are many types of support supervision. In this guide the following classification has been identified as simple to understand, practical, and relevant to OVC programme activities: Integrated support supervision Technical support supervision Emergency support supervision 2.6.1 Integrated support supervision Integrated SS covers a comprehensive range of programme areas and is the recommended method of SS for OVC programmes. Although not all services can be supervised at one time, the intention is that every area will be supervised during the course of the year. Integrated SS requires a multi-disciplinary team using an integrated checklist. Teams can be changed from time to time in order to spread the different skills among the different technical service providers. Integrated SS allows sharing of scarce resources (e.g. human resources, vehicles, etc.) and for support supervision of a wide range of services at the same time. In addition, it offers an opportunity to supervisors or persons with superior competence to have a broad awareness of different programmes, and to share information. It facilitates priority-setting and makes support supervision easier. In all cases, the support supervision team should find out what is happening and establish processes that are going well. They should carry out in-depth analysis and identify specific issues. Integrated support supervision is relevant when support is required for the whole programme cycle, including the preliminary and administrative programme activities that may not be technical. 2.6.2 Technical support supervision Technical SS provides assistance in specific management or OVC technical areas. It is required when a previous visit has identified a need, problem or gap. Technical SS should be planned for. However, it may also be in response to a request by a SS team or by the supervisees/programme implementers. Technical SS has the advantage of allowing specialists to work together with the supervisees or activity performers and the integrated SS teams to address particular technical or specialised services. Technical support supervision is mainly focused on service delivery, e.g. assisting the service providers in their specialised areas of OVC service. It is sometimes carried out when the time or resources are insufficient for integrated SS. Objectives of the technical SS will be to assess, support and empower non-governmental organisations (NGOs), parish development committees (PDCs), faith-based organisations (FBOs), community-based organisations (CBOs), communities and households in: Participating in the District OVC mapping exercises 5

Planning and programming for OVC (i.e. compliance to NSPPI and OVC quality standards) Participating in the District and Sub-County co-ordination mechanism Advocating and mobilising communities in support of OVC Building capacity to implement planned OVC activities Managing OVC data Assessing and providing quality OVC services Ensuring services reach the most vulnerable (see Appendix 6) 2.6.3 Emergency support supervision Emergency SS provides support to a specific emergency problem such as a strike, an epidemic outbreak, or a disaster situation. The planning, objectives, methods, and outcomes of emergency SS are all contingent on the nature of the emergency, available resources, and expected outcome of the supervision. It can be integrated, technical or any other form. 6

3 IMPLEMENTATION FRAMEWORK FOR SUPPORT SUPERVISION 3.1 OVC support supervision levels The main levels of support supervision are as follows: Centre/national (MGSLD) to TSOs 2 and from TSOs to District/municipalities District (CBSDs, local government) to Sub-County (lower levels of local government) Sub-counties to community structures (PDCs, schools, health centres, NGOs, CBOs, households, FBOs and police). 3.1.1 Centre/national (MGLSD) to District/Municipality MGLSD leads the national OVC response. The Ministry provides the overall direction and guidance on OVC programming and service delivery. The Ministry - through the National Implementing Unit and Technical Department - is responsible for policy decisions, technical support, setting standards, guidelines, supervision, quality assurance, monitoring and evaluation. The Ministry - through an existing arrangement - supervises top levels of local governments through TSOs. MGLSD support supervision areas include: OVC situation analysis and assessment, capacity building in tools/policy dissemination, support to OVC coordination mechanisms, review and support to District OVC plans. Currently the MGLSD has delegated to TSOs the function of providing support supervision to Districts. Support supervision from TSOs to Districts focuses on support to the CBSDs, line District departments involved in OVC activities, and the District leadership for OVC programme management roles. District targets for SS may include: District leaders, the District Technical Planning Committee, Sub-Counties, NGOs, the private sector and community representatives. The aim of SS at this level is to enhance quality service management to orphans and other vulnerable children. This is done through supporting the District Community Based Services Department and line departments develop the required managerial and technical capacities to meet their role and function in service delivery to OVC. 3.1.2 District/Municipality to Sub-County To improve the quality of OVC service delivery at the Sub-County level, SS is focused on providing technical support to the technical team at the Sub-County. At the Sub-County level, both the managerial and direct technical services are delivered. 3.1.3 Sub-County to community structures Community structures include PDCs, NGOs, CBOs, households, FBOs and police. The aim of technical supervision at this level is to relate to and work with the communitybased OVC service providers in order to improve the quality of the services they provide. SS is the responsibility of the CBSD staff and other line departments and stakeholders at the Sub-County level, e.g. health, education, police, and CSOs. Supervisees/programme implementers include the PDCs, NGOs and CBOs carrying out OVC activities and individual households caring and supporting OVC. Technical support supervision may also be given to community structures set up to support other sectors that relate to OVC. 2 A Technical Services Organisation is an organisation supervised and delegated by the MGSLD to provide technical support to local government, civil society and community based organisations. 7

Examples of these include: Parish Development Committee Local Council Community health workers Health Centres Village Health Committees Education Committees Schools FBOs/CBOs. SS to the community structures requires a diligent and well-considered approach as service provision at this level is voluntary and less defined. SS here is done through a negotiated approach because the Community Development Officer (CDO) does not have any direct management or administrative responsibility for community structures. 3.2 Support supervision teams At national level, integrated SS is carried out by multi-disciplinary teams composed of key stakeholders. Within the current arrangement the possible team membership could be: MGLSD Senior Management/National Implementation Unit Technical Programme staff Development Partners/TSOs Selected resources persons. The team shall consists of at least 3 members drawn from the following categories Management OVC programming M&E Other technical areas depending on requirements. 8

3.3 Support supervision operational structure The diagram overleaf shows the comprehensive SS structure to support OVC service delivery. 3.4 Frequency of support supervision In order to give the necessary support to the District Technical Team, quarterly integrated SS from the Centre/MGLSD to the TSOs, and TSOs to Districts will take place. The duration of integrated and other types and levels of SS will depend on the following: Available logistical, human resource, and financial support Nature of observed problems/issues Choice of supervisor or supervisee. The guide will therefore not attempt to prescribe the time required. 9

Comprehensive support supervision structure to support OVC service delivery Ministry of Gender Labour and Social Development Headquarters, Line Ministries and Development Partners. Technical services organisations 3 District Community Based Services Department (CBSD) and Departments offering OVC services District CSOs Sub-County Community Development Office and other technical officers Sub-County level CSOs and CBOs, FBOs Parish Development Committees (PDCs), Schools, H/units, Police CBOs Local Council 3 2008 2009 MGLSD has delegated its support supervision responsibilities to the TSOs 10

3.5 Essential technical areas for support supervision The tables on the following pages give details of the technical areas that need to be covered for integrated support supervision for each level. 3.6 Technical and emergency support supervision Technical and emergency SS required at this level follows similar considerations as per the previous level. In addition, the following deserve attention: Emergency SS cuts across all levels; it has no particular predictable patterns but will be in response to an emergency and will be related to a particular community Emergency SS can also be in response to an emergency in a District e.g. internal displacement of people. Its objectives, planning and implementation will depend upon the nature of the emergency and the required response. It may take the form of an integrated or a technical SS and the frequency and duration of SS cannot be predicted in advance. 11

3.6.1 Centre/national (MGLSD) to technical services organisations Functional area TSO tasks for support supervision Key output/s Measure of quality 1) OVC programme planning 2) Facilitating the OVC co-ordination mechanism 3) Capacity building for District OVC service management and delivery Monitoring and evaluating implementation of all OVC activities in the District 1 Technical support to higher local government in OVC Service delivery mapping 2 TA to higher local government in OVC situational analysis 3 Facilitation of District OVC Coordination committee 4 Technical support in the development and review of District OVC operational plan 5 Support to integration of the OVC plan into the District Development Plan 6 Facilitating dissemination of the OVC response roll out plan to all stakeholders 7 Monitoring and evaluation of the OVC activities 8 Reporting on OVC Programme planning process. 1 Establishment of a multi-sector and multi-disciplinary District OVC coordination mechanism (Internal and external) 2 Facilitation of the OVC co-ordination mechanism 3 Facilitating the District review meetings 1 Capacity building needs assessment in the OVC specific technical areas. 2 Development of OVC Capacity building plan for key players 3 Development of guidelines for Implementing the OVC capacity building plan 4 Monitoring implementation of the OVC capacity building plan An approved and harmonised 3 or 5 year District OVC Strategic Plan A functional District OVC coordination mechanism 3 year OVC Capacity building plan 1 Develop an M&E framework and Plan A Functional District OVC M&E 2 Train Sub-County CBS staff, and other OVC service provider staff in OVC M& E 3 Orient and adapt OVC M&E tools to Sub-County CBS office operations 4 Supervise and support OVC data collection 5 Analyse OVC data 6 Disseminate analysed data to national, District, Sub-counties and other stakeholders 7 Utilise data in planning and management of OVC services System Compliance of the strategic plan with the NOP, NSPPI and OVC quality standards A District coordination mechanism that meets the set requirements Relevance of training to the implementation of the District OVC Strategic Plan Compliance to the District M&E frame work and national OVC M&E framework 12

3.6.2 Technical services organisations to District/municipalities Functional area District tasks/activities for support supervision Key output/s Measure of quality 1) District OVC planning 2) District OVC Coordination 3) Promote mobilisation and advocacy for OVC 4) OVC resource (financial and human) mobilisation and tracking 5) Capacity building for District OVC service management and delivery 1. Development of the District OVC service provider map. An approved and harmonized 3 or 5 2. District OVC situational analysis 3. Periodic update and review of District OVC planning committee 4. Facilitation of District OVC planning committee. 5. OVC activity planning 6. Development and review of District OVC operational plan 7. Development of the District OVC strategic plan 8. Integrate the OVC plan into the main District development plan 9. Disseminate the plan to all stakeholders 10. Monitoring and evaluation of the OVC activities. 11. Reporting on OVC implementation and results 12. Review of OVC plan. 1. Establishment of a multi-sector and multi-disciplinary District OVC coordination mechanism (Internal and external) 2. Facilitation of OVC services 3. District co-ordination and review meetings 4. Manage the implementation of the co-ordination mechanism resolutions year District OVC Strategic Plan A Functional District OVC coordination mechanism 1. Mobilisation and sensitisation of District leaders on OVC issues Stakeholders awareness of OVC 2. Advocacy of OVC issues. 3. Monitor all service sectors to address OVC issues, concerns and needs 4. Promote mobilisation and advocacy on OVC issues issues 1. Develop an OVC resource mobilisation strategy Resource Mobilisation 2. Implementation of the resources mobilisation plan 3. Conduct OVC resource tracking on an annual basis 4. OVC resource utilisation in the District Strategy 1. Capacity building needs assessment. 3 year OVC 2. Development of OVC Capacity building plan for key players capacity building 3. Implementing the OVC capacity plan plan 4. Monitoring implementation of the OVC capacity building plan Compliance of the strategic plan compliant to NSPPI A District coordination mechanism that meets the set requirements Depth of knowledge about and participation in OVC issues at the District Compliance to the resource mobilisation guidelines set by MGLSD Relevance of training to implementation of District OVC Strategic Plan 13

Functional area District tasks/activities for support supervision Key output/s Measure of quality 6) District SS of Subcounties and District level OVC services providers 7) Monitoring and evaluating implementation of all OVC activities in the District 8) Ensure adherence to OVC service Quality Standards 9) Ensure programming for delivery of comprehensive OVC services 1. Develop a SS plan to Sub-Counties and other service providers at District level 2. Conduct SS visits to Sub-Counties and other OVC service providers 3. Prepare SS reports and provide feedback to Sub-Counties and other service providers 4. Facilitate and follow up implementation of SS recommendations Support supervision reports and recommendations 1. Develop an M&E framework and Plan A functional District OVC M&E 2. Train Sub-County CBSD staff/other OVC service provider staff in OVC M&E 2. Orient and adapt OVC M&E tools to Sub-County CBS office operations 3. Supervise and support OVC data collection 4. Analyse OVC data 5. Disseminate analysed data to national, District, Sub-Counties and other stakeholders 6. Utilise data in planning and management of OVC services 1. Disseminate OVC quality standards guidelines to all OVC services providers in the District 2. Train OVC services providers in the use of OVC quality standards 3. Conduct OVC services quality audits (providers and users) every quarter 4. Document, report and provide feedback on quality audits system Regular quality audits for OVC service providers 1. Promote socio-economic security (CPA 1) OVC Services delivered 2. Food security and nutrition (CPA 2) 3. Care and support (Refer to CPA 3) 4. Conflict management (CPA 4) 5. Education (CPA 5) 6. Psychosocial support (CPA 6) 7. Health (CPA 7) 8. Child protection (CPA 8) 9. Legal advice and representation (CPA 9) 10. Capacity enhancement and resources mobilisation (CPA 10) according to District priorities Sub-counties and other users satisfaction with SS received and the recommendations made Compliance to the District M&E frame work and national OVC M&E framework Compliance to OVC quality standards Services meet OVC quality standards set for each CPA 14

3.6.3 District to Sub-County Functional area Sub-County tasks/activities for support supervision Key output/s Measure of quality 1) Planning 1. Developing a Sub-County OVC situational analysis from the Sub- County OVC service delivery mapping (stakeholder and services) 2) Sub-County OVC co-ordination 3) Mobilisation, advocacy and promotion (Ref NSPPI) 2. Lead the establishment of a multi-sector and multi-disciplinary Sub- County OVC co-ordination and planning committee 3. Provision of administrative and secretarial services to the Sub-County OVC committee 4. Provision of administrative and secretarial services to the Sub-County OVC planning committees. 5. Organising annual OVC operational planning workshop 6. Development of the Sub-County OVC operational plan document 7. Integrate the plan into the main Sub-County operational plan 8. Distribute the plan to CBSD 9. Distribute the plan to all key stakeholders 10. Monitor performance of plan implementation 11. Give feedback on plan implementation to all involved in implementation 12. Redirect the plan in accordance with findings of the performance monitoring process 1. Lead the development of a multi-sector and multi-disciplinary Sub- County OVC co-ordination mechanism on the basis of the District one 2. Provision of administrative and secretarial services to the Sub-County co-ordination mechanism 3. Organize regular co-ordination meetings 4. Taking of minutes and provide timely distribution 5. Encourage and receive feedback from the members 6. Manage the implementation of the co-ordination mechanism resolutions Annual Operational Plan A functional Sub- County OVC coordination mechanism 1. Mobilise communities to support OVC Stakeholders awareness of OVC 2. Advocate for OVC issues at parish, village and household level 3. Facilitate, support, lobby and monitor social sectors to address OVC issues, concerns and needs 4. Use all popular media to promote prevention, mitigation and care efforts issues Compliance to the District OVC Strategic Plan A Sub-County coordination mechanism that meets the set requirements Depth of knowledge about and participation in OVC issues at the Sub-County 15

Functional area Sub-County tasks/activities for support supervision Key output/s Measure of quality 4) OVC Resources Mobilisation 1. Develop and document a resource mobilisation strategy and plan Resource 2. Mobilise resources from the public and private sectors Mobilisation 3. Implement the resources mobilisation plan Strategy 5) Capacity Building 1. Build capacity of NGOs, FBOs, PDCs, communities and households as outlined in the District OVC Strategic Plan 6) SS of PDCs and Technical Supervision of other Sub-County level OVC services providers 7) Monitoring and Evaluating Implementation of the NSPPI in the District 8) Ensure adherence to OVC service Quality Standards Training, SS sessions 1. Develop SS plan to Sub-Counties Support supervision 2. Plan SS visits 3. Conduct SS visits to Sub-Counties 4. Report and give feedback on SS visits 5. Monitor and evaluate SS to Sub-Counties reports and recommendations 1. Train CDA, and other OVC services providers staff in OVC M&E A functional Sub- County OVC M&E 2. Provide M&E tools to CSOs and FBOs providing OVC services 3. Collect OVC data 4. Analyse District data 5. Share analysed data with MGLSD, Sub-Counties and key stakeholders 6. Utilise data in planning and management 1 Provide OVC quality standards to all OVC services providers in the District 2. Train OVC services providers in the use of OVC quality standards 3. Conduct OVC services quality audits at least once a year 4. Document, report and provide feedback on quality audits 5. Conduct regular SS and technical support supervision to those providing OVC services at Sub-County level system Regular Quality Audits of OVC services Compliance to the Resource Mobilisation guidelines set by MGLSD Relevance of training to the implementation of the District OVC Strategic Plan Community level OVC service providers satisfaction with SS received and the recommendations made Compliance to the District M&E framework and national OVC M&E framework Compliance to OVC service Quality Standards 16

Functional area Sub-County tasks/activities for support supervision Key output/s Measure of quality 9) Ensure delivery of comprehensive OVC services 1 Socio-economic security (CPA I) OVC Services delivered 2 Food security and nutrition (CPA 2) 3 Care and support (CPA 3) 4 Conflict management (CPA 4) 5 Education (CPA 5) 6 Psychosocial support (CPA 6 ) 7 Health (CPA 7) 8 Child protection (CPA 8 ) 9 Legal advice and representation (CPA 9) 10 Capacity enhancement and resources mobilisation (CPA 10) according to Sub- County priorities Services meet set OVC quality standards set for each CPA 17

3.6.4 Sub-counties to community Community here refers to PDCs, schools, health centres, NGOS, CBOS, households, FBOs and police Functional area Community tasks/activities for support supervision Key output/s Measure of quality 1) Planning 1. Participate in District OVC service provider mapping exercise Organisation strategic plans 2. Identify and priorities OVC issues at parish level to integrate into the Sub-County annual operational plans 3. Develop organisation strategic and operational OVC plans 4. Submit operational plans to the Sub-County to be integrated into general Sub-County plans harmonised with the District Strategic Plan Organisation strategic plans that address NSPPI requirements and Sub-County OVC needs 2) Sub-County OVC Coordination 3) Mobilisation, advocacy and promotion (refer to NSPPI 4) Capacity building for OVC services delivery 5) SS of smaller CSOs, CBOs, FBOs and communities 2. Participate in selection of CSO representatives on the Sub-County OVC co-ordination committee. 3. Receive and give feedback on the Sub-County co-ordination minutes and resolutions 1. Participate in the Sub-County OVC stakeholders forum A functional Sub- County OVC coordination mechanism 1. Mobilise communities around OVC issues specific to CSO mandate Stakeholders awareness of OVC 2. Facilitate, support, lobby and monitor social sectors to address OVC issues, concerns and needs 3. Use all popular media to promote OVC prevention, mitigation and care efforts 1. Develop organisational management and OVC technical capacity according to specific org needs issues Training, SS sessions 1. Develop annual SS plan Support supervision 2. Plan individual SS visits 3. Conduct support supervision visits to other OVC organisations 4. Report and give feedback on SS visits 5. Monitor and evaluate SS efforts reports and recommendations A Sub-County coordination mechanism that meets the set requirements Depth of knowledge about and participation in OVC issues at the District Relevance of training to the implementation of the District OVC Strategic Plan Community-based OVC service providers satisfaction with SS received and recommendations made 18

Functional area Community tasks/activities for support supervision Key output/s Measure of quality 6) Monitoring and evaluating implementation of activities 7) Ensure adherence to OVC service Quality Standards Direct OVC Service Delivery (service will differ from organisation to organisation) 1. Collect data on OVC services provided Monitoring reports of org. OVC 2. Analyse and share data with other stakeholders 3. Integrate the data into Sub-County or District OVC data base 4. Utilise data in organisational planning and management 5. Disseminate analysed data to Sub-County OVC stakeholders 1. Support Districts and Sub counties to distribute OVC quality standards to other OVC services providers in the Sub-County and District 2. Train OVC services providers in the use of OVC quality standards 3. Conduct organisation OVC services quality checks at least once every year 4. Document, report and provide feedback on the organisation quality checks to Sub counties or Districts 1. Facilitate, offer or implement the following: i. Socio-economic security (CPA I) ii. Care and support (CPA 3) iii. Conflict management (CPA 4) iv. Psychosocial support (CPA 6) v. Child protection (CPA 8) vi. Legal advice and representation (CPA 9) vii. Capacity enhancement and resources mobilisation (CPA 10) activities Regular Quality Audits of OVC services OVC services delivered according to District priorities Compliance to the District M&E frame work and national OVC M&E framework Compliance to OVC service Quality standards Services meet OVC quality standards set for each CPA 19

4 PLANNING FOR SUPPORT SUPERVISION To successfully conduct support supervision, the process should be well planned. Setting objectives At the start of planning the visit the objective should be clearly stated and shared with all members of the team This process will help in getting the team focused and guide measuring the outputs and outcomes of the SS. Developing teams Team formation will be according to the type and objectives of the SS Integrated SS will require a multi disciplinary team Technical SS will require specialised persons. Communicating support supervision The SS visit should be planned and communication made well in advance Communication will facilitate prior planning and availability of the staff concerned. Logistics (transport, fuel, allowances) This should be well organised to facilitate the visit. Duration and distance of the visit should be considered. Pre-visit team meeting The team should have a briefing meeting prior to the visit to clarify objectives, expected outputs, logistics, timelines, methodologies, and tools to be used, as well as to meet team members. 20

5 PROCESS FOR CONDUCTING SUPPORT SUPERVISION 5.1 Support supervision schedule Keep to the agreed SS schedule. If changes need to be made, these must be agreed with all team members and staff being supervised At the start of the visit, report to the focal point person in the Ministry/organisation to discus and agree the programme (sites for visit should be mutually agreed) Meet the local leadership (Resident District Commissioner, Local Council chairman, Chief Administrative Officer, etc.) to inform them about the purpose of the visit Hold discussions with the relevant technical heads - department heads or other administrative officers 5.2 Conducting field visits Field visits may include Sub-County headquarters, sites of activity centres, CSO offices, parish centres and households A briefing and debriefing meeting should be held Emphasise that the SS tools will be used in a participatory manner to build capacity and identify strengths, weaknesses and gaps Acknowledge the positive findings, give constructive feedback and facilitate joint problem-solving for weaknesses, gaps and constraints identified. This may involve conducting a skills building session Agree as a team the areas that require improvement and how to give feedback an important SS process 5.3 Feedback and reaching consensus The most important aspect of SS is providing feedback and reaching consensus on negative findings. Verbal and technical demonstration feedback should be provided immediately. Written feedback where relevant- should be communicated not more than two weeks later. A debrief meeting should be held with the political leaders and relevant unit heads at the end of the visit to share major findings and recommendations. Minutes should be taken by the person in charge of OVC service delivery at that level, and circulated. Supervisors are expected to use reporting formats prescribed by MGLSD and/or Districts. Where these are not developed, supervisors should use the recommended content and format below. a) Table of contents b) Abstract or Summary (1 20 lines depending on the findings ) c) Introduction d) The aim and objectives of the SS visit (heavily dependent on the findings of the last SS) e) The SS visit including planning for the visit f) Findings - Positive and best practices - Areas needing improvement - Actions undertaken as a result of the last SS visit and current visit g) Recommendations/actions to be taken, by who, by when and the expected output/outcome of each of these actions h) Appendices i) References 21

5.4 Follow up Support supervision will have identified actions that need to be taken at community, Sub-County level, District and national levels. The supervisor or supervision team will work with those supervised to address some problems that can be solved on site. The technical head at each level of the SS system (e.g. Assistant CDO at community level) will be responsible for following up on actions. All action points should be documented in supervision reports as recommendations with an identified time frame 5.5 Monitoring and evaluating support supervision SS should be monitored regularly and evaluated at preset periods. This is a responsibility of both the SS and the quality assurance units. The M&E systems at the Districts and at MGLSD should be enabled to assess the following SS elements: Adherence to this guide Availability of SS work plan, budgets and schedules Compliance to SS schedules Follow up of agreed actions Submission of SS reports on time Identification of indicators to evaluate the effectiveness of SS Support supervision outputs and outcomes If there are observed improvements due to central level SS to the Districts, assessment of these can be carried out through reviews of annual reports, Annual General Meetings with stakeholders, and assessment of supervisees feedback on the strength and weaknesses of the SS process. 22

APPENDIX 1: CHECKLIST FOR SS FROM MGLSD TO DISTRICTS/MUNICIPALITIES Name of the District/Municipality Date:.... Supervisor/s:..... Supervisee/s:.... Programme Area Indicators for measuring actions/outputs PLANNING 1. Does the District/Municipality have an OVC service provider map? 2. Does the District/Municipality carry out and update the OVC baseline data? 3. What process was used to develop the District Strategic Plan? 4. Is the Strategic Plan developed using MGLSD guidelines? 5. Is the District facilitating the OVC planning process? 6. Is the District OVC Strategic Plan integrated into the main District Development Plan? 7. Has the Strategic Plan been shared among OVC partners and related departments in the District? 8. Has the Strategic Plan been distributed to the stakeholders? 9. Is the implementation of the Strategic Plan being monitored? 10. Is this monitoring feedback being given to all stakeholders? 11. Is the Strategic Plan being redirected in accordance with performance monitoring? Rating 1 lowest, 5 highest NA Comments 23

Programme Area Indicators for measuring actions/outputs COORDINATION 1. Does the District/Municipality have a functional multi-sector and multidisciplinary District OVC co-ordination mechanism that meets the MGLSD guidelines? 2. Is the CBSD providing administrative and secretarial services to the coordination mechanism (evidenced by minutes)? 3. Is CBSD providing logistical support to the OVC co-ordination committee? 4. Does the co-ordination mechanism encourage and receive feedback from the members? 5. Is the co-ordination mechanism fulfilling its roles and functions? MOBILISATION, ADVOCACY AND PROMOTION (Refer to the NSPPI) 1. Does the District/Municipality have an Advocacy and Mobilisation Strategy for OVC? 2. Does the District/Municipality regularly update this strategy? 3. Does the CBSD have a strategy and plan for distributing IEC materials? 4. Are all forms of popular media utilised in promotion prevention, mitigation and care efforts? CAPACITY BUILDING 1. Do Districts/Municipalities have a HRD Plan that was developed using MGLSD guidelines? 24 Rating 1 lowest, 5 highest NA Comments

Programme Area Indicators for measuring actions/outputs 2. Is the HRD plan being implemented and monitored? (Refer to MGLSD guidelines on CBSD HRD Planning) 3. Are new employees inducted using the standard MGLSD Induction Manual? 4. Are there efforts aimed at filling vacant positions? 5. Does the CBSD support the Personnel Office in filling vacant positions in the department and Sub Counties? SUPPORT SUPERVISION 1. Does the District/Municipality have a SS plan for LLG, CSO and community-based institutions e.g. children s homes, transit centres? 2. Does the District/Municipality team monitor and evaluate SS to Sub- Counties/Divisions, CSOs and Children s Homes, transit centres, etc.? 3. Do the District/Municipality SS teams report and give feedback on SS visits and guidelines? OVC RESOURCES MOBILISATION 1. Does the District and partners have a resource mobilisation strategy and plan? 2. Is the District/Municipality mobilising resources from the public and private sectors? 25 Rating 1 lowest, 5 highest NA Comments

Programme Area Indicators for measuring actions/outputs Rating 1 lowest, 5 highest MONITORING AND EVALUATING THE IMPLEMENTATION OF THE NSPPI 1. Does the District/Municipality have a functional M&E system? 2. The M&E manual: Promoted Built capacity at all required levels including (CSOs and private sector) Distributed the relevant M&E tools Computerisation 3. Is data being managed as per MGLSD M&E Manual (i.e. collection, analysis, sharing and utilised)? 4. Is analysed data being disseminated to the District/Municipality and Sub- County/Divisions and OVC stakeholders? QUALITY ASSURANCE 1. Has the District/Municipality distributed OVC quality standards to all the OVC service providers? 2. Has the District/Municipality trained the OVC service providers on the use and importance of the OVC quality standards? 3. Does the District/Municipality conduct and report and give feedback on annual OVC quality audits? 26 NA Comments

Programme Area Indicators for measuring actions/outputs DIRECT OVC SERVICES DELIVERY 1. What OVC service is the District/Municipality directly delivering? Socio-economic security (CPA 1) Food security and nutrition (CPA 2) Care and support (CPA 3) Conflict management (CPA 4) Education (CPA 5) Psychosocial support (CPA 6) Health (CPA 7) Child protection (CPA 8) Legal advice and representation (CPA 9) Capacity enhancement and resources mobilisation (CPA 10) 2. Are the OVC services being delivered actually meeting the expected quality standard Socio-economic security (CPA 1) Food security and nutrition (CPA 2) Care and support (CPA 3) Conflict management (CPA 4) Education (CPA 5) Psychosocial support (CPA 6) Health (CPA 7) Child protection (CPA 8) Legal advice and representation (CPA 9) Capacity enhancement and resources mobilisation (CPA 10) 27 Rating 1 lowest, 5 highest NA Comments

Programme Area Indicators for measuring actions/outputs REPORTING 1. Are regular reports being made and copied to the centre (MGLSD)? 2. Are Districts receiving regular reports from Sub Counties and District-wide NGOs? 3. Are the reports generating action? (verify) FINANCES AND OTHER RESOURCES 1. Are The Local Government Financial and Accounting Regulations 1998 available in the department? 2. Is the District/Municipality OVC Plan adequately funded? 3. Is the District/Municipality getting funding for the District/Municipality OVC Plan from sources other than the central and local government? 4. Are there attempts by the District/Municipality to secure more funds for the planned OVC activities? (verify) 5. Are there policies and procedures for managing department assets? 6. Are these policies and procedures being followed? 28 Rating 1 lowest, 5 highest NA Comments

APPENDIX 2: CHECKLIST FOR SS FROM DISTRICT/MUNICIPALITY TO SUB-COUNTY/DIVISIONS Name of the Sub County/Division:... Date:.... Supervisor/s:..... Supervisee/s:.... Programme Area Indicators for measuring actions/outputs PLANNING 1. Does the Sub-County/Division have OVC service provider mapping data? 2. Does the Sub-County/Division have an OVC Situational Analysis Report? 3. Did the Sub-County hold an Operational Planning Workshop? 4. Is the Operational Plan developed in compliance with the District 3 year OVC Strategic Plan? 5. Is the Sub-County OVC Operational Plan integrated into the main Sub- County Development Plan? 6. Is the CDO providing secretarial services to the Sub-County OVC Planning Committee? 7. Has the Operational Plan been distributed to the CBSD and all other OVC related Departments in the Sub-County? 8. Has the Operational Plan been distributed to stakeholders? 9. Is the implementation of the Operational Plan being monitored? Rating 1 lowest, 5 highest NA Comments 29

Programme Area Indicators for measuring actions/outputs Rating 1 lowest, 5 highest 10. Is feedback on the result of monitoring the implementation of the Operational Plan given to all the stakeholders? COORDINATION 1. Does the Sub-County/Municipality have a functional multi-sectoral and multi-disciplinary OVC co-ordination mechanism that meets the MGLSD guidelines? 2. Is the CDO providing the leadership, administrative and secretarial services to the Sub-County coordination mechanism (evidenced my minutes)? 3. Does the mechanism encourage and receive feedback from the stakeholders? 4. Is the mechanism fulfilling its roles and functions MOBILISATION, ADVOCACY AND PROMOTION (refer to the NSPPI section 6 page 29) 1. Does the Sub County/Division have OVC advocacy and mobilisation tools for the public and private sectors, CSOs, communities, and households? 2. Does the Sub-County/Municipality have a strategy and plan for distributing OVC IEC materials? 3. Do they use all popular media to promote prevention, mitigation and care efforts? 30 NA Comments

Programme Area Indicators for measuring actions/outputs CAPACITY BUILDING 1. Is the District HRD plan being implemented and monitored at the Sub-County level? (Refer to MGLSD guidelines on CBSD HRD Planning) 2. Are new employees being inducted using the standard MGLSD Induction Manual? 3. Are vacant positions being filled? 4. Are CDO staff appraised annually? SUPPORT SUPERVISION 1. Does the Sub-County/Division have a SS plan for PDCs, NGOs, FBOs, communities and households? 2. Are SS visits planned in advance? 3. Does the Sub-County/Municipality conduct regular SS visits to community service providers using the MGLSD SS guidelines? 4. Does the team report and give feedback on SS visits as per the MGLSD SS guidelines? 5. Does the CDO monitor and evaluate SS to Sub-Counties and children s homes? OVC RESOURCES MOBILISATION 1. Does the Sub-County/Division have a Resource Mobilisation Strategy and Plan? 2. Is the Sub-County/Division mobilising resources from the public and private sectors? 31 Rating 1 lowest, 5 highest NA Comments