Welcome to CNSM 2013!

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Welcome to CNSM 2013! CNSM 2013: The 9th Conference on Network and Service Management October 14-18, 2013, Zürich, Switzerland CNSM 2013 Zürich, Switzerland University of Zürich s Welcome Harald Gall, Dean WWF, University of Zürich, Switzerland General Chair s Welcome Burkhard Stiller, University of Zürich, Switzerland TPC Co-chair s Welcome Metin Feridun, IBM Research Zürich, Switzerland Gabi Dreo Rodosek, Universität der Bundeswehr München, Germany Logistics Information

Faculty of Economics, Business Administration and Information Technology Welcome to CNSM, welcome to Zurich! Harald C. Gall Dean & Professor of Software Engineering Faculty of Economics, Business Administration and Information Technology UZH The largest University in Switzerland

Faculty of Economics, Business Administration and Information Technology Some Facts about UZH Founded in 1833 7 faculties / schools 150 departments More than 26 000 students > 520 professors 12 nobel laureates Member of the League of European Research Universities (LERU) Nobel laureates @ UZH Rolf M. Zinkernagel, 1996, Medicine Karl Alex Müller, 1987, Physics Walter Rudolf Hess, 1949, Medicine Lavoslav R ži ka, 1939, Chemistry Paul Karrer, 1937, Chemistry Peter Debye, 1936, Chemistry Erwin Schrödinger, 1933, Physics Albert Einstein, 1921, Physics Max von Laue, 1914, Physics Alfred Werner, 1913, Chemistry Theodor Mommsen, 1902, Literature Wilhelm C. Röntgen, 1901, Physics Faculty of Economics, Business Administration and Information Technology Ranking of World Universities 2013, Shanghai-Ranking World National Institution Rank Rank 1 Harvard University 1 2 Stanford University 2 4 Massachusetts Institute of Technology MIT 4 5 University of Cambridge 1 20 Swiss Fed Inst Tech Zurich (ETH) 1 60 University of Zurich 2 69 University of Geneva 3 83 University of Basel 4 101-150 Swiss Fed Inst Tech Lausanne 5 151-200 University of Bern 6 201-300 University of Lausanne 7

Faculty of Economics, Business Administration and Information Technology Our Faculty Faculty of Economics, Business Administration and Information Technology Our Faculty at a Glance 4 departments Business Administration Economics Banking & Finance Informatics Total: 4 600 enrolled students 340 doctoral students 74 professors from over 17 different nations Accredited by EQUIS and AACSB

Faculty of Economics, Business Administration and Information Technology Research Areas Governing Markets and Institutions Managing People and Organizations Methodological Foundations Faculty of Economics, Business Administration and Information Technology Informatics @ UZH

Faculty of Economics, Business Administration and Information Technology Research Areas Faculty of Economics, Business Administration and Information Technology CNSM & UZH The premier annual, international conference on network and service management UZH, in particular CSG@IFI has a long history in Network Management, especially in Accounting and Economic Traffic Management since CSG's foundations in 2004 in particular with Burkhard Stiller s expertise of more than 15 years of research Dating back to the organization of DSOM 1999 a predecessor Workshop of CNSM in Zurich at ETH

Faculty of Economics, Business Administration and Information Technology Enjoy Networks and Networking!

CNSM 2013 Zürich, Switzerland University of Zürich s Welcome Harald Gall, Dean WWF, University of Zürich, Switzerland General Chair s Welcome Burkhard Stiller, University of Zürich, Switzerland TPC Co-chair s Welcome Metin Feridun, IBM Research Zürich, Switzerland Gabi Dreo Rodosek, Universität der Bundeswehr München, Germany Logistics Information Welcome! 9 th International Conference on Network and Service Management (CNSM) The premier management conference Single track with collocated workshops on Monday and Friday ICQT 2013 SVM 2013 SETM 2013 CNSM continues to be good performing Year 2010 2011 2012 2013 Accepts Submissions 176 164 97 116 (+16 without PDF) Attendees 27 24 15 21 Rate in % 15.3 14.6 15.5 18.1 (15.9) 180 216 107 139 (+35 committee members)

What we have for you An excellent program 3 outstanding CNSM keynote speakers 3 workshops (1 yesterday 2 on Friday) A thrilling venue: Zürich An exciting social event! An organizing team Organizing Committee General Chair: Burkhard Stiller TPC Co-chairs: Metin Feridun, Gabi Dreo Rodosek Workshops Chair: Rui L. Aguiar Finance Chair: Burkhard Stiller Publicity Co-chairs: Yixin Diao, Filip De Turck Local Arrangements Chair: Corinna Schmitt, Miriam Plichta Webmaster: Christos Tsiaras Technical Arrangements: Dennis Kergl, Andri Lareida, Peter Hillmann, Björn Stelte

Steering Committee Raouf Boutaba Marcus Brunner Prosper Chemouil James Hong Deep Medhi AikoPras Doug Zuckermann Financial Support Communication Systems Group, Switzerland DMTF, U.S.A. Orange, France MAKI, Germany IBM Research, Switzerland Intracom Telecom, Greece Canton of Zürich, Switzerland City of Zürich, Switzerland

Patrons IFIP IEEE Computer Society ACM SIGCOMM University of Zürich, Switzerland Enjoy Zürich

CNSM 2013 Zürich, Switzerland University of Zürich s Welcome Harald Gall, Dean WWF, University of Zürich, Switzerland General Chair s Welcome Burkhard Stiller, University of Zürich, Switzerland TPC Co-chair s Welcome Metin Feridun, IBM Research Zürich, Switzerland Gabi Dreo Rodosek, Universität der Bundeswehr München, Germany Logistics Information Paper Submissions Received 116 submissions Rigorous review process Minimum 3 reviews per paper, small TPC Results 21 papers were selected as full papers to be included in the single track main conference 23 were included as short papers to be presented in the poster session

CNSM Sessions Resource Management I and II Performance Management Quality Management Wireless Sensor Networks Security Management Monitoring Tue, Wed Tue Wed Thu Thu Thu + Poster (short papers) plus Reception Wed + CNSM Awards, Future, and Closing Wed CNSM Keynote Speakers Matthias Kaiserswerth IBM Research Zurich, Switzerland George Pavlou University College London, U.K. Jürgen Schönwälder Jacobs University Bremen, Germany Why Cloud? Secure. Private. Resilient. Open. Information-Centric Networking and In-Network Cache Management: Overview, Trends and Challenges Large Scale Network Measurement: What? Why? How? Findings? Impact? Tuesday Oct 15, 2013 Wednesday Oct 16, 2013 Thursday Oct 17, 2013

Last but not least We would like to thank all reviewers for their hard work! And we hope that you will enjoy the interesting program! CNSM 2013 Zürich, Switzerland University of Zürich s Welcome Harald Gall, Dean WWF, University of Zürich, Switzerland General Chair s Welcome Burkhard Stiller, University of Zürich, Switzerland TPC Co-chair s Welcome Metin Feridun, IBM Research Zürich, Switzerland Gabi Dreo Rodosek, Universität der Bundeswehr München, Germany Logistics and Local Arrangements

Announcements The program is available in full (timing, titles, abstracts) at Google Calendar: http://tinyurl.com/calendarcnsm2013 Check http://www.cnsm-conf.org/2013/ CNSM papers and proceedings (including Workshops) are available on-line only Check http://www.cnsm-conf.org/2013/program All key information is compiled in the CNSM Information and Facts Sheet Coffee Breaks and Lunches All coffee breaks and lunches are located at the foyer opposite to the CNSM registration desk, just outside this room ZÜRICH Buffet style self-service

WLAN Access CNSM 2013 provides WLAN access Check the CNSM 2013 Program on Page 9 and the Information and Facts Sheet for all relevant WLAN settings: Wireless network name (SSID): cnsm2013 Encryption type: WPA Encryption key: Bt2xry9s IP configuration: DHCP Public Transport Special CNSM Tickets valid in all trams, buses, S-Bahns, and trains in Zone 110 (Oct 15-17, 2013) CNSM: Validity Oct 15-17 Workshops To be validated for any 24 hours in use Special Workshop Tickets to be validated for all trams, buses, S-Bahns, trains in Zone 110 (1 day) Zürich Public Transport Map available in your registration package

Social Event: Tours and Banquet Social Event: TODAY October 15, 2013 Meeting next to the reception of the Swissôtel (ground floor) Check your ticket colors, group names, and timings 16.30 16.45 16.50 17.00 17.10 hours FDDI ATM X.25 Ethernet GSM Colored guides await you at the hotel s reception floor Tours are followed directly by the banquet Check the CNSM 2013 Program on Page 23 for details CNSM Feedback Forms Available at the URL: http://cnsm-feedback.csg.uzh.ch (Program on Page 9) Please take 5 minutes and rate CNSM! Please return the form electronically to us. Thank you!

Local Arrangements Team: CSG@IFI Christos Tsiaras, Andri Lareida, Burkhard Stiller, Lisa Kristiana, Thomas Bocek, Daniel Dönni, (Martin Waldburger), Corinna Schmitt, Patrick Poullie, Radhika Garg, Miram Plichta, Guilherme Machado Blue shirts and blue badges indicate Local Arrangements experts! Again: Welcome to CNSM 2013! And enjoy the event! CNSM 2013: The 9th Conference on Network and Service Management October 14-18, 2013, Zürich, Switzerland

CNSM Keynote 1 Matthias Kaiserswerth Director and Vice President IBM Research Zurich, Switzerland Why Cloud? Secure. Private. Resilient. Open.