Sunday, April 3 Registration and Information Desk Hours: Sunday: 12:00 1:00 pm (Pre-Conference Workshops), 3:00 5:45 pm (Ceremony/Conference) 1:00 PM - 4:00 PM 1:00 PM - 4:00 PM 6:00 PM - 7:00 PM 7:00 PM - 8:30 PM Optional Beginner Pre-Conference Workshop: Getting Acquainted with Baldrige Essex AB Facilitator: Patricia Skriba,, Business Excellence, Advocate Good Samaritan Hospital Optional Intermediate Pre-Conference Workshop: Moving from Interest to Action Dover AB Facilitators: JoAnn Sternke, Superintendent and Amy Pugh, Director of IT, Pewaukee School District Award Ceremony for the 2015 Recipients Grand Ballroom,, Charleston Area Medical Center Health System, Presided over by Deputy Secretary of Commerce Bruce Andrews; Undersecretary of Commerce for Standards and Technology, and Director, National Institute of Standards and Technology, Willie E. May; Baldrige Foundation Chair, George Benson Celebratory Reception Grand Ballroom Foyer Monday, April 4 Registration and Information Desk Hours: Monday: 7:30 am 4:15 pm (Conference) 7:30 AM - 8:30 AM 8:30 AM - 8:45 AM 8:45 AM - 10:15 AM 10:15 AM - 10:45 AM 10:45 AM - 11:45 AM 11:45 AM - 12:00 PM 12:00 PM - 1:15 PM Continental Breakfast and Exhibits Grand Ballroom Foyer Opening Plenary, Welcome Grand Ballroom Willie E. May, Under Secretary of Commerce for Standards and Technology, Director of National Institute of Standards and Technology Leadership Plenary Featuring 2015 Award Recipients Grand Ballroom Moderator: Patricia La Londe, Board Chair, ASQ Larry Potterfield, Founder and Chief Executive, Mary Searcy Bixby, Founder,, David L. Ramsey,, Charleston Area Medical Center Health System Dean F. Kappel, President Emeritus, Refreshment Break and Exhibits Grand Ballroom Foyer Leadership Q&A Talk Show Grand Ballroom Moderator: Harry Hertz, Director Emeritus, Baldrige Performance Excellence Program Larry Potterfield, Founder and Chief Executive, Mary Searcy Bixby, Founder,, David L. Ramsey,, Charleston Area Medical Center Health System Dean F. Kappel, President Emeritus, Baldrige Foundation Remarks Grand Ballroom George Benson, Chair, Baldrige Foundation and Al Faber,, Baldrige Foundation Buffet Lunch Grand Ballroom and Foyer
Monday, April 4 Registration and Information Desk Hours: Monday: 7:30 am 4:15 pm (Conference) 1:15 PM - 4:15 PM 1:15 PM - 2:00 PM Deanna Herwald Quality Management Systems Knowledge Management * Jeff Oskin /Administrator CAMC Memorial Hospital Heidi Edwards Associate Administrator CAMC Memorial Hospital Tammy McLane Director, Corporate Communications Angela Schlansker, Engagement- Delighting Our Internal K&N Management Allyson Young HR and Brand Director 2:15 PM - 3:00 PM Jeff Larkin Marketing Knowledge Management Cindy Burkholder Corporate Director, Kristi Snyder, * Linda Martin Vice-President, Tissue and Support Services Rich Rothweiler Director, Organ Procurement Sustaining Remarkable Results the Baldrige Way Hill Country Memorial Jayne Pope Chief Executive 3:00 PM - 3:30 PM Refreshment Break Grand and Harborside Foyers 3:30 PM - 4:15 PM Knowledge Management* Joel Felten Information Systems Focus* Tiffany Yandel HR and Administrator Dale Wood for System Improvement and Chief Quality T. Pinckney McIlwain and Chief Medical Diane Brockmeier Exploring Cybersecurity Excellence Adam Sedgewick Applied Cybersecurity Division National Institute of Standards and Technology Jacqueline Calhoun Baldrige Performance Excellence Program National Institute of Standards and Technology 4:30 PM - 5:00 PM Examiner Recognition Event Registration Grand Ballroom V-VI Foyer 5:00 PM - 6:00 PM 2015 Baldrige Examiner Recognition Event Grand Ballroom V-VI All category presentations are repeated except those indicated with *
Tuesday, April 5 Registration and Information Desk Hours: Tuesday: 7:00 am 5:00 pm (Conference) 7:00 AM - 8:00 AM Continental Breakfast and Exhibits Grand and Harborside Foyers 8:00 AM - 12:00 PM 8:00 AM - 8:45 AM Stan Frink Tiffany Yandell HR and Adminstrator Brenda Grant Chief Jeff Goode President of IHCPI and for Ambulatory Services Jason Coleman Vice-President, Organ Donor Program Services Dan Lunn Director, Eye Bank Using Baldrige to Improve Community Outcomes Communities of Excellence 2026 Brian Lassiter, President/CEO Performance Excellence Network Max Summers, Chairman NWMO Regional Vitality Stephanie Norling, Managing Director, Communities of Excellence 2026 9:00 AM - 9:45 AM * Bill Clinton Merchandising * * S. Andrew Weber Vice-President/Administrator CAMC Women & Children s Hospital Maricris Miller Director of Patient Experience Knowledge Management* Steve Haven Director, Performance Improvement Using the Baldrige Framework to Drive Organizational Success St. David s Healthcare David Thomsen Division, Quality 9:45 AM - 10:15 AM Refreshment Break and Exhibits Grand and Harborside Foyers 10:15 AM - 11:00 AM Linda Bounds Financial Services Cindy Burkholder Corporate Director Kristi Snyder Diane Brockmeier How a Baldrige Award-Winning School District Confronts New Challenges Montgomery County Public Schools Andrew Zuckerman Chief Operating LaVerne Kimball Associate Superintendent for Elementary Schools Dina Brewer, Principal, Sherwood Elementary School 11:15 AM - 12:00 PM Adam Ray Customer Support Knowledge Management Dale Wood for System Improvement and Chief Quality T. Pinckney McIlwain and Chief Medical Tammy McLane Director, Corporate Communications Angela Schlansker, Transform Your Talent PricewaterhouseCoopers Public Sector Allison Carter Director
Tuesday, April 5 Registration and Information Desk Hours: Tuesday: 7:00 am 5:00 pm (Conference) 12:00 PM - 1:45 PM 1:45 PM - 3:30 PM Lunch, Harry S. Hertz Leadership Award & Keynote Grand Ballroom Award Presentation: George Benson, Chair, Baldrige Foundation and Al Faber,, Baldrige Foundation Keynote: John R. Heer, Jr., 2016 Recipient 1:45 PM - 2:30 PM William Burke Logistics Tiffany Yandell HR and Adminstrator Brenda Grant Chief Jeff Goode President of IHCPI and for Ambulatory Services Jason Coleman Vice-President, Organ Donor Program Services Dan Lunn Director, Eye Bank How to Manage Your Processes So They Don t Manage You Pewaukee School District JoAnn Sternke Superintendent Amy Pugh Director of IT 2:45 PM - 3:30 PM A 2013 Baldrige Recipient: New Journey, New Team Sutter Davis Hosptial Janet Wagner Former Chief Executive and current Chief Executive, Mills-Peninsula Health Services Strategic Planning: Aligning from the Boardroom to the Classroom Iredell-Statesville Schools Melanie Taylor Deputy Superintendent, Curriculum and Instruction Creating Engaged The Ritz-Carlton Hotel Company Janet Souter Senior Director, Quality Creating a Culture of Safety: Leading to High Reliability Advocate Good Samaritan Chuck Derus of Medical Management Mary Schleinzer Director of Patient Safety Answering the Why and Making It Happen - Our Baldrige Journey Elevations Credit Union Pete Reicks Senior, Enterprise Performance Excellence 3:30 PM - 4:00 PM Refreshment Break and Exhibits Grand and Harborside Foyers 4:00 PM - 4:45 PM Healthcare Performance Excellence: A Comparison of Baldrige Award Recipients and Competitors Ronald Schulingkamp Visiting Assistant Professor Loyola University New Orleans Senior Strategic Consultant DM Petroleum (now Fluor Federal Petroleum Ops) Getting Started: A Primer for Designing Your Institutional Measurement System Richland College Fonda Vera Associate of Planning, Research, Effectiveness, and Development Bao Huynh Director, Institutional Effectiveness Leadership Southcentral Foundation Katherine Gottlieb Hiring for Your Culture Park Place Lexus Jamie Capehart Performance Improvement Specialist Category Best Practices Memorial Hermann Sugar Land Hospital Greg Haralson FACHE Senior / Chief Executive Malisha Patel FACHE, 6:00 PM - 8:30 PM Baldrige Foundation Dinner (by reservation with the Foundation) Waterview Ballroom AB
Wednesday, April 6 Registration and Information Desk Hours: Wednesday: 7:15 11:45 am (Conference) 7:15 AM - 8:15 AM 8:15 AM - 8:30 AM 8:30 AM - 9:15 AM 9:15 AM - 9:45 AM 9:45 AM - 11:15 AM Continental Breakfast and Exhibits Grand Foyer Opening Remarks Grand Ballroom Keynote Presentation: Autonomy, Mastery, and Purpose as Pathways to Excellence Grand Ballroom Daniel Pink, Best-Selling Author Refreshment Break Grand Foyer Book Signing ASQ Exhibit booth Elements of Excellence Featuring 2015 Award Recipients Grand Ballroom Moderator: Bill Troy, Chief Executive, ASQ : Inspired by Life Creating a Culture of Diane Brockmeier, Charleston Area Medical Center Health System: Transforming Care Together Glenn Crotty, Jr., Executive Vice-President and Chief Operating : Transforming Lives Through a Student-Centered Approach, Director, Instruction and : When the Customer Wins, We Win Matt Fleming, President 11:15 AM - 11:45 AM Conference Wrap Up Grand Ballroom 11:45 AM Conference Adjourn Conference Evaluation In the spirit of continuous improvement, we welcome your comments on the 28th Annual Quest for Excellence. Following the conference, you will receive an e-mail message from the Baldrige Program via SurveyMonkey that will allow you to complete the brief evaluation online.