Collaboration and Partners Stephane Couture, Sr. Director Product Management
TELUS Health 3-Step Strategy 1. Build Reach 2. Develop Collaborative Health Services 3. Generate Health Outcomes 2
Collaboration and Partners Today 3:30 Today 4:15 Patient interaction Medication Management Coverage Tomorrow 8:30 Improved feedback and release process for your EMR 3
Collaboration and Partners Patient Interaction Patient interaction Medication Management Coverage Improved feedback and release process for your EMR 4
TELUS Health Partner Program Bringing innovative solutions to you Launching today Safe and secure integration to your EMR Thorough privacy, security and integration testing Easy add-on to your existing EMR contract Launch partners and solutions Cliniconex appointment reminder solutions - Available on Med Access now / PS Suite and Wolf End of Calendar Q1 2017 CognisantMD Patient engagement tools including waiting room tablets, online forms and questionnaires, and erequests - Available and integrated to PS Suite - Available now as a standalone application for Wolf and Med Access, Integrated to Wolf and Med Access in Calendar Q2 2017 Additional partners and solutions will be added to the program over time 5
What About Portal? Wolf Patient Portal Pilot Results Continuous growth in patient adoption Pilot Numbers (Oct 15, 2016) 130 MDs 13,000 patients 10,000 ebookings 65,000 Logins 80% of the logins from patients who had registered 2+ mo. ago patients come back to the portal! Benefits of Patient Portal: E-booking Secure messaging 6 healthalerts access to medical info.
What our clients had to say about the portal? The Patient portal has been a tremendous resource for our clinic, allowing patients to book their appointments directly, view information from their own medical record and allowing us to securely communicate. Dr Bryce Kelpin - Continuum Medical Clinic 1,100 Patients Enrolled Wow, this was great! It went very smoothly. We will continue to use the screening notifications with our patients on an ongoing basis. I d love to set up more notifications, Erin Philbrook - Mission Oaks Medical Clinic Manager 70% of patients notified viewed screening recall notification within 24 hours So far in Oct, portal patients have ebooked 56% of the time Patients are very happy with online booking The patient portal allows us to quickly and easily reach patients who fall out of guidelines to help them understand the importance of screening and remind them when they are due...tools that help us identify and inform patients who are due to be screened can help to save lives. Dr. Kimberly Rutherford, Spectrum Health 3,500 appointments ebooked Dr Sam Azer, Ross Creek Medical Clinic 2,000 Patients Enroled 1,800 Appointments ebooked 668 Secure Messages Sent 867 Notifications Sent 7
Will TELUS have a patient portal that I can buy? For Wolf Customers Launching the Wolf Patient Portal Watch for email communications on its availability and pricing in the next few weeks For PS Suite and Med Access Customers Partner portals will become available in the second half of 2017 Partner portals will be integrated to your EMRs through the TELUS EMR API 8
Collaboration and Partners Medication Management Patient interaction Medication Management Coverage Improved feedback and release process for your EMR 9
TELUS Online Benefits Check (OBC) Provides medication coverage information at the point of prescription Increases the likelihood of your patient adhering to the drug therapy Eliminates timely back and forth with pharmacists Available on PS Suite End of 2017 for Med Access and Wolf Patient consent managed by the insurer under the patients plans 20% of unfilled prescriptions aren t filled for financial reasons That s ~50M scripts! 10
Collaboration and Partners Efficiency and Access Patient interaction Medication Management Coverage Improved feedback and release process for your EMR 11
Patient Assistance Programs (PAP) Saving time and money for you and your patients to get access to branded drugs Available on PS Suite Med Access and Wolf Q2 2017 12
Collaboration and Partners Release Process Patient interaction Medication Management Coverage Improved feedback and release process for your EMR 13
Feedback and Release Process Collaborating with YOU Listening to you Do you know what this is? We ve been focused on you! C-Sat survey feedback Top issues and how-to reasons you are calling us about Community Portal Feedback and votes Customer visits and interviews Being disciplined Objective and structured planning Development process focused on quality Standard beta cycles Clear communication about releases No surprises Continuous Improvement 14
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